Homeriver Group Reviews (%countItem)
Homeriver Group Rating
Address: 1820 Ridge Rd. #213, Homewood, Illinois, United States, 60430
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I’ve made multiple work orders over a month ago and nothing has been done. Hazardous entryway that will lead to a lawsuit WHEN someone gets hurt. Not a threat but a fact because the conditions are so bad injuries are going to be inevitable and this company will rightfully hold the blame. A real shame they’re rated A+. Based on the reviews they should have a F. And that’s being generous. I will be posting my claims and complaints on every social media outlet they have until they pay attention to their tenants and not rip us off.
I want to give them a good review. When the tenants had an issue, they were really great.
The problems arose when the tenants moved out. I asked for a report (tenants put holes in doors, took the front doorbell) which I never received. I have a balance in my portfolio, they won't send it to me. The tenants took the garage door openers, and Lola at HomeRiver won't respond to me when I asked her to send them to me. It took a month for her to send the property keys to me.
I'm filing a complaint against the above company seeing a refund of $50 for application fee. On February 17, 2020 I contacted the company regarding an add on *** about a rental property. I seen the property that evening at 6640 S St.Lawrence in Chicago Illinois. The rental agent informed me of another property at 8232 S East End a 3 bedroom house. I went and seen this property on 2-18-20, liked the unit and was encouraged to fill out the application. Filled it out on 2-19-20 paid the $50 application. The next morning on 2-20-20 at 9:41 AM was told the property had been rented on 2-19-20. I asked for a refund I was told 7-10 business days. Never received a refund asked about other properties every property I inquired about they said wouldn't pass section 8 inspection. I feel they knew the property was rented before I filled out the forms and just wanted my application fee.I would like to have my $50 refunded. This was misadvertisement and they did nothing to assist after.
A credit was issued and she was sent a check.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Derenda
I moved into *** south Manistee avenue on 10/01/2019 AND WAS TOLD BEFORE MOVE IN THAT THE BLINDS(3 BLINDS) WOULD BE REPLACED BY THE LEASING AGENT, AND 2 DIFFERENT PROPERTY MANAGERS( I HAVE EMAIL PROOF). ONCE MOVED IN THE MANAGEMENT COMPANY SENT SOMEONE TO MEASURE THE BLINDS AND SENT EMAIL SAYING THE BLINDS ARE APPROVED TO BE REPLACED. A WEEK LATER THE SAME PROPERTY MANAGER CALLED AND CHANGED IT
AND SAID THE LANDLORD DENIED THE REQUEST.I PAID A $200 MOVE IN FEE AND A MOVE IN FEE IS TO MAKE REPAIRS FOR THE NEW TENANT TO MOVE INTO THE UNIT. NOT FOR THE COMPANY OR THE LANDLORD TO JUST POCKET.
SECONDLY SINCE THE 1ST DAY WE( ME AND 7 YEAR OLD SON) MOVED INTO THE UNIT THE FAMILY UPSTAIRS HAS BEEN NOTHING BUT RUDE AND DISRESPECTFUL( I HAVE PROOF WITH DOCUMENTS AND VIDEOS PLUS PICTURES. FROM THE 1ST DAY KIDS HAS BEEN RUNNING OVER OUR HEADS FROM DAY 1. WHEN I SAY RUNNING AND BUMPING( ITS GOING ON AS IM TYPING THIS EMAIL). THE NOISE IS UNBEARABLE AND VERY DISRESPCTFUL. THEY FIGHT, SMOKING WEED IN THE LAUNDRY ROOM, LEAVING WEED BAGS ON THE FLOOR. THEY FIGHTING IN FRONT OF THE KIDS WITH KNIVES AND THE POLICE WAS CALLED. THEY MAKE NOISE ALL DAY AND ALL NIGHT. SHES RUNNING AN ILLEGAL DAYCARE OUT OF THE UNIT. LAST NIGHT WAS SO NOISE ALL THROUGHOUT THE NIGHT THAT I HAD TO GET ON THE COUCH WITH MY SON JUST TO GET SLEEP SO I CAN GO TO WORK AND HE CAN GO TO SCHOOL. I HAVE EMAILED THIS COMPANY TO ADDRESS BOTH PROBLEMS AND THEY HAVE NOT EVEN HAD THE COURTESY TO EVEN RESPOND TO MY EMAILS. THEY HAVE KICKED THE FRONT DOOR OPEN, THE MAN ACROSS THE HALL REPAIRED IT SO THE MANAGEMENT COMPANY NEVER FINDS OUT. WE DO NOT GET ANY SLEEP AND LIVING OUR LIVES BASED OFF WHAT THE FAMILY UPSTAIRS DOING. HOW CAN I PAY MY BILLS IF IM NOT GETTING MY PROPER REST? HOW CAN MY SON PERFORM WELL IN SCHOOL IF HE NOT GETTING THE PROPER REST? THEY SHOULD CHECK THE RECORDS OF THE PREVIOUS TENANTS THAT LIVE IN THIS APARTMENT AND ACROSS THE HALL FROM THE *** FAMILY IN 2E AND SEE WHAT THEY HAVE TO SAY!
The upstairs tenant is in violation of the lease and has been given notice to cease or be evicted.
We have discussed the blinds complaint with the owner. The leasing agent that rented the unit was not authorized to promise the blinds would be replaced. The owner will not agree to replace the blinds.
Complaint: ***
I am rejecting this response because:
Sincerely,
Chiquita
This is a rental leasing company that not only has horrible customer service, but is also keeping our money that they did nothing to earn. After trying to get in contact with a human being for 2 weeks, I finally got a call back from an agent who showed me a property. I then applied with two roommates, which resulted in us paying two $90 application fees, and one $45 application fee. We heard nothing back after a week, I had to practically beg the agent to get into contact with the leasing coordinator, to find out if it was received, processed, anything. Finally after multiple call attempts and emails, she emailed me back simply saying someone else had applied first and that the property was no longer available. I don't even think they ran a screening on me or my roommates. I got no alert for a credit check on my end. If no screening was done, there shouldn't have been a fee. If anything, I felt that if the property had an approved applicant already, then the application would be taken down so that no one else wastes their money on applying. This is stated on the website. My roommates and I asked for a refund for the application and we were ignored. This company happily takes application money and is casually ignoring their prospective tenants, and keeping listings online that they've found tenants for. Also, It is extremely clear, that if I hadn't pressed the issue and called, texted and emailed multiple times, I would have received ZERO communication about our application and if it was received or processed at all. This is unprofessional and absolutely unacceptable.
This tenant applicant submitted the application on the same day several other applications for the same property came in. It is not true that another applicant had already been selected before their application was submitted. As it happened, another well qualified applicant was selected for the property. The application website clearly states that the application fees, which include the fee for the background and credit check are non-refundable as expenses are incurred in processing an application.
The leasing department explained this to the applicant and provided a couple of alternatives. They could be placed on a waiting list in the event the other applicant fell through or they could be considered for any other property we had for rent.
A credit has been issued and sent to the applicants.
Let me first say that service feedback is fully relevant to performance as a management company, whether or not there is a current paying relationship. I am a neighbor of a building managed by Home River. I have a positive opportunity to share with that building's owners - owners who pay Homeriver to manage and communicate on their behalf.
I have left several messages over a full week for the property's direct manager, Latoya Lewis. I've received not even the courtesy of a professional reply. Also, in trying to escalate this matter, I tried to reach her supervisor and COULD NOT REACH ANY STAFF AT THE COMPANY despite many attempts to do so at several advertised chicago-area numbers. In other words, they do not staff their phones and rely on non-personal voicemail and website portals. This would be be an issue for current clients, tenants, prospective clients, and others and speaks to their poor service.
I'm now left with using the internet to look up individual owner names through property tax records and going that route. Hardly the means owners of a paid-management building deserve.
Contracted with HomeRiver Group as our property manager for our rental properties. Rent was collected August 1st. The website shows an owner distribution of funds dated August 10th however funds have not been received as of September 10th. Per our contract agreement funds were to be deposited directly into our bank account. I have contacted the company on three separate occasions and all I've gotten is one excuse after another.
Tell us why here...To respond to the review:.Contact from HRG: Every email and phone call from the company is recorded in a data base to keep track of correspondence. We can provide a detailed listing of every correspondence with the owner and tenant made through our system. It is substantial. This list does not include phone calls using the company cell phones which would add additional instances of communication. The techs sent to the property for repairs were company employees. They wear a red shirt with a company logo to identify themselves. The tenant could also have called HRG to verify their identities if she was concerned. She knew workmen were coming, what day and time and upon their arrival, she should have known they were legitimate. These were not random *** handymen. The staff tried numerous times to get into the property to make/complete repairs and the tenant refused them entrance. It is difficult to complete a job when access is denied because the tenant didn't like someone's appearance. This situation was caused by the tenant, not HRG. This is the first we have heard about $6000 in damages caused by our people. The property was not in good condition when we started management and the tenant created additional damage. If there is any damage caused by us we will need to see proof of that, more that just an imaginary number. Had we been made aware we would have corrected the situation.The hole in the ceiling would have been repaired if we could have had access. There is no reason for the techs to have touched the electric or electric outlets. There was no electric issues on the work order. This damage had another cause, not HRG people. The reason for the tile on the vanity was a temporary fix to pass the HACC inspection. Failing the inspection would have resulted in an abatement and loss of rent. The surface needed to covered by a washable substance. This would have allowed the inspection to pass. The same for the laminate flooring. HACC doesn't care if the tile matches, just that the bare surface is covered. Every complaint by the owner of incomplete work is directly caused by the tenant refusing entrance. While he claims his repairman is licensed, so are ours, licensed and insured. We have documented proof that return phone calls were made following his calls to the office. The amount of the bill was not $3300. It was $2175. He says he refused to pay until the work was completed. Again, the tenant continued to refuse access. We do not discuss a client account with random 'workmen' who claim they are calling on behalf of an owner. His calls were not appropriate and we will continue to not discuss an account with someone with no authority. So many of these issues could have been avoided and corrected had the tenant allowed access. HRG could have completed the work in a professional and timely manner.
All funds including the October rent have been paid in full. The contract has been cancelled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Bobbi
I hired Lett's Property Management to handle a property for me in the south Chicago suburbs that had a tenant living in it. At first, they seemed OK. However, Homeriver Group purchased them and everything went haywire. There was ZERO contact from Homeriver to me. They were supposed to go and do some repairs on the house. Instead of sending qualified or licensed contractors to assist my tenant, they sent random unsavory characters - as my tenant said, "They looked like random craigslist people looking for handyman gigs." They proceeded to cause over 6000 dollars in damage to my home. The left a 2'x4' hole in the ceiling of the kitchen... never fixed it. They put in incorrect outlets and messed up the previously working electrical. They ruined my bathroom vanity that was installed by me, personally, by putting stickdown laminate vinyl tile on it for God know's what reason. They "reinforced" a floor by putting more unmatching stickdown tile halfway under a toilet and leaving it hanging.
When shown photos, Homeriver agreed it was terrible and promised to fix it. 2 months later they still had not sent a single person out and no one would return my calls. They were trying to charge me 3300 dollars. I told them I was not paying until they finished any of the work correctly or could give me a list of what they actually did. Now I have a LICENSED repairman who is looking to correct all their mistakes. He was astonished at what they did and the first thing he said was, "You didn't actually give these people money, did you!?" They caused six THOUSAND dollars of damage. And now they are sending me to collections over it? I had perfect credit in the 810+ range. This company is horrible. My new repairman has tried to contact them, as well, but they refuse to return calls, just like they did with me.
It may be unprofessional, but I hope some very very bad karma happens to the people running this organization. They are monsters.
Tell Every email and phone call from the company is recorded in a data base to keep track of correspondence. We can provide a detailed listing of every correspondence with the owner and tenant made through our system. It is substantial. This list does not include phone calls using the company cell phones which would add additional instances of communication. The techs sent to the property for repairs were company employees. They wear a red shirt with a company logo to identify themselves. The tenant could also have called HRG to verify their identities if she was concerned. She knew workmen were coming, what day and time and upon their arrival, she should have known they were legitimate. These were not random Craigslist handymen. The staff tried numerous times to get into the property to make/complete repairs and the tenant refused them entrance. It is difficult to complete a job when access is denied because the tenant didn't like someone's appearance. This situation was caused by the tenant, not HRG. This is the first we have heard about $6000 in damages caused by our people. The property was not in good condition when we started management and the tenant created additional damage. If there is any damage caused by us we will need to see proof of that, more that just an imaginary number. Had we been made aware we would have corrected the situation.The hole in the ceiling would have been repaired if we could have had access. There is no reason for the techs to have touched the electric or electric outlets. There was no electric issues on the work order. This damage had another cause, not HRG people. The reason for the tile on the vanity was a temporary fix to pass the HACC inspection. Failing the inspection would have resulted in an abatement and loss of rent. The surface needed to covered by a washable substance. This would have allowed the inspection to pass. The same for the laminate flooring. HACC doesn't care if the tile matches, just that the bare surface is covered. Every complaint by the owner of incomplete work is directly caused by the tenant refusing entrance. While he claims his repairman is licensed, so are ours, licensed and insured. We have documented proof that return phone calls were made following his calls to the office. The amount of the bill was not $3300. It was $2175. He says he refused to pay until the work was completed. Again, the tenant continued to refuse access. We do not discuss a client account with random 'workmen' who claim they are calling on behalf of an owner. His calls were not appropriate and we will continue to not discuss an account with someone with no authority. So many of these issues could have been avoided and corrected had the tenant allowed access. HRG could have completed the work in a professional and timely manner. us why here...
Complaint: ***
I am rejecting this response because: It appears to you that I am unwilling to work with YOU? What insane person is writing this? Lett's/Homeriver has literally ignored EVERY SINGLE EMAIL AND CALL I've made for months, including the ones from my current handyman. You've also yet to give me a list of the supposed work that was completed. I assume this is because you know nothing was completed? Why don't you send pictures of the "wonderful" work you did? You have also been changing the numbers around. The numbers you put in these complaints are NOT the amounts that you sent collections after. Furthermore, when I fought the collections, guess what happened? They lost because they couldn't validate the random numbers you chose out of a hat to give them. If you think I am the one not cooperating, why don't you return a single email or call? Better yet, why don't you give me a call?Nothing but *** and ***, that's why.
Sincerely,
Josh
Thank you for your assistance, however, our attorneys are working with the client to resolve the issue at this time.
Avoid the Indianapolis division. Formerly Bricklane Property Management. This group should not be allowed to operate. They will not communicate, they do not monitor the properties under their control. I lost an HVAC system because of a property that they left vacant for so long and would not turn it. We had three properties with them before switching. The two years that I was with them I had over six vacancies and eviction because of their poor tenant placement skills. On average my properties were vacant for over six months because they are not setup to turn the property. I sold one of my properties back in Jan. of 2019. It is July and they still have not closed out the property on their end and provided overdue funds.
Please, save yourself some headache and do not use this group.
Mr *** has not now, nor has he ever been, a client of Homeriver Illinois. I believe this was mistakenly posted on the Chicago, Illinois page.
As I stated I am referring to the Indianapolis, IN division. The group has more than one location that they fly the Homeriver Group banner and I dont want to let them get away with a technicality just because they are home based in Chicago. If they are not going to acknowledge the other division under their headquarters they should not be allowed to operate the Homeriver flag in other states.
Terrible management company. It only took us a few months to realize how awful they were. Tenants were feed up with their irresponsible behavior that they called me! Can't fully describe all the issues but we moved on quickly... failed inspections, work by ordered left unfinished for months, no returned phone calls, etc... were just a few of the issues.
I had contracted with Letts property mangement in Dec. 2015 to manage my rental properties in Chicago.
In two years their mismanagement destroyed me financially and left me on the brink of bankruptcy. Their mismanagement was so bad that the city of Chicago send me a demolition notice. And I had to spend $40,000 to fix a 600 sq.ft home, far more than it was worth. No body in 2 years visited the property and it looked like a hurricane had destroyed it.
Their contract says they visit the property every month or every other month, which is a big lie. I my 2 years with them they changed 5-6 property managers each new one blaming the previous one for the further destruction. I assumed the owner Mr. preston Letts would take responsibility but I was wrong, he refused to own it. Mr. Letts is not a professional, not a businessman or not evevn a gentleman.
Their charges for every little repair is exorbitant and no work is guaranteed, which means they can charge for the same work two or three times.
This is the worst company I have ever dealt with. I would not even trust my dyeing dog to Mr.Lett and his company.
I will not even recommend this company to my worst enemy.
We are certainly sorry to hear about Mr *** experience however much of the facts about his properties are not correct. Mr *** purchased a property in Englewood,one of Chicago's worst and most violent neighborhoods,. A neighborhood that we have since had to refuse to manage properties anymore due to the violent nature of the neighborhood and the residents of it. We have mutliple employees threatened and one even robbed at gun point while they were at Mr *** property. The allegations above happened after a tenant in the property moved out due to their lease expiring. We went out and assessed the unit and go the items fixed in order to rent the property to a new tenant. During this time his property was broken into, trashed, and just about everything in the property was stolen. Everything from the doors, the light fixtures, cabinets, all electrical, all copper plumbing, and all the mechanicals. the day after this happened a neighbor called the city to report it and the city went out and inspected the property and cited it for several building code violations. We were notified and secured the property. Once we received the building code violations we hired the appropriate outside contractors and worked with them to work with the city to keep the property from being demolished, which was an action that the city put onto the property, due to the violent neighborhood and the amount of work that needed to be done to put it back together. Our contractors worked closely with Mr *** and a representative he asked to help oversee getting the property back out of demolition court and get all the other violations lifted. Once this was done we helped install more security on the property and then subsequently got the property rented. After the property was rented again, Mr *** decided to cancel our management and have someone management the property. To refute the claims above by Mr ***:
1. We had visited the property multiple times while the property was managed. Every time a repair was needed, we visited it. For leasing the property and doing inspections the property was visited. All in total our system shows us visiting the property 18 times in the period we managed the property.
2. Our contract does not state we visit the property every month. That is a false allegation.
3. Our repair charges are usually 80% below what a licensed and insured contractor would charge. We warranty all work for one year. Also, Mr *** had to give written approval for all work over $250 in order for us to complete any repairs.
In regards to Mr *** slander against myself and our company. We are one of the highest rated property management companies in Chicago and the Midwest. Mr *** is an inexperienced real estate investor who took someones else's bad advice and bought a bad property in a bad neighborhood with virtually no due diligence on the area, our market, how the city works, etc. He also did not get the right property insurance as all the damage that was done to the property would of been covered by his homeowners policy, but he bought a bad policy that did not pay for theft and vand***sm. While it is unfortunate for Mr ***, it is a good lesson to other investors to not buy properties in war zones such as this, and to be a educated investor who understands that real estate investing can be very risky when you are not smart.
All I have to say do goole search look on *** look on blogs. The good reviews are from family friends look on *** I had a horrible experience with kathlin and erick.
They refuse to rent me units that I view and liked and I meet all requirements when I started posting reviews. They went to the police and section 8 on me
is not a current or previous tenant of any unit that we manage. We reported you to the police due to the threatening emails you have sent to our staff. If you continue to do that we will notify the housing authority of Cook county and will press charges to the fullest extent of the law. Writing to our employees and saying you know where they live and that you are going to show up at their house or where they work and physically harm them or shoot them warrants us reporting you to the police. Freedom of speech does not protect you against making threatening comments like that.
As I said before and send proof. I tried to rent an apt. I never threaten to come do any one any bodly harm and I can send you the police name and number who took this company complaint and I am looking for a lawyer as of now because these people lied on me and slander my name all because I posted a honest review about them. I am finish with these people and dont want to have nothing else to do with them. I asked them not contact me and I will not contact them ever again. I wish they stop all communication with me... If I did all the things these people are saying I did I would be in jail
I am deeply shocked and dumbfounded by the poor and disrespectful services and attitude of Letts Property Management. I hired them as my property manager for the 2 rentals in Glenwood and Oak Lawn IL for the past 5 months and they were very unprofessional in dealing with tenants or maintenance issues and never proactive in communicating with me.
1. Ignoring Emergency Maintenance Issues - Roof Leak and Black Mold
After cancelling the contract with Letts, my tenant called my new property manager and cried/yelled that the whole family is sick because of the roof leak and mold. She complained that she asked for the roof repair and maintenance for the past 2 months, but Letts told her to put a bucket under neath and didn't do anything to immediately address the situation. Roof leak of course if not the property manager's problem, but the fact that it took 2 months until I knew it was an emergency situation is a serious breach of their service contract. All I've heard from Letts during this time was that I need a new roof. Without knowing that it's an emergency, I just told them to get another quote from another roofer as their initial quote was extremely over-priced, and they just said ok and never told me ANYTHING about the gravity of the situation.
2. Holding The Keys Until I pay The Balance After Cancelling Contract
It was clearly ILLEGAL but they refused to return the keys of MY PROPERTIES until I pay off all the balance. I was even ready to pay off- even though all their maintenance charges are very suspicious- but it took ONE WEEK till their accounting team prepared the final balance and during the whole time, Letts refused to hand the keys and necessary documents to my new property manager. When they finally returned the keys, they were the WRONG KEYS to my vacant property so I had to rekey the entire lock. You just cannot make this stuff up…
3. Tenant Missed TWO MONTHS Payments But Letts Didn’t Know About It Until I BRING IT UP
Tenant was not paying for the 2 months but Letts found out about it ONLY when I complained about owner disbursement. What more do you need to know when the property manager cannot even tell you if the tenant is paying on time or not!
4. Very UNPROFESSIONAL In Eviction & Delayed Follow-up
Letts should have filed and proceed with eviction when tenant failed to pay for the first time but because they missed this timing, we had to prolong this back and forth negotiation with tenant about the delayed payment. Tenant said he will vacate but Letts went to check the status of the move-out after 5 days! And that’s only because I called and begged them on the phone to go check on the property.
Do not rent from this company. They dismiss you but act as if you're a priority when on the phone. I'm 8 1-2 months pregnant and EVERY SINGLE ISSUE I have had with my home has taken by far way too long to resolve. I just got certain issues with my home taken care of that I had been complaining about since we moved in in April and the ONLY reason they're taken care of now is because of my daily follow up. (issues like a broken window, my yard was a mud pit, I STILL have cracked tiles in my kitchen with grout coming out everyday, broken closet doors where we finally just removed the doors themselves, our roof is literally falling apart, we had animals living in our attic, and my favorite we didn't have a vent for our dryer) Let alone the fact that we weren't supplied a WASHER, DRYER, DISHWASHER, OR GARBAGE DISPOSAL upon moving in... so we went out and bought and had installed the washer/dryer/ and disposal the owner was kind enough to put in a dishwasher.
These people will tell you they're going to follow up with vendors but they don't... they don't care about you or your home, after all why would they? Their own technicians constantly do no call no shows because they also do not care about your time or your home. Last time the tech asked me if I could call off work because he messed up!! Like what?? They're going home to their houses with no issues!!! The straw that has broken the camels back is the fact that I have been without power in all of our upstairs bedrooms for TWO WEEKS!!!!!! I have been patient, understanding, and polite because as a fellow customer service rep I understand that *** happens. That slack is GONE! My basement flooded... I was *** for days upon days upon days until I called one of the service techs myself and HE made me a priority going as far as calling my home owner to gain approval for the repair. I have stumbled several times on the extension cords that have been our only source of power, I haven't been able to set up my nursery yet (this happened two days after my baby shower) and we're literally surviving off of extension cords and candle light. Why in the hell am I paying the price I am when the "management" needs managing themselves??? Why am I as the "customer" having to call staff there and ask them to do THEIR JOBS?!?! Absolutely horrendous customer service and after my two year lease is up I will be out of this house before a second thought!!! My next call is to the village for code enforcement and the VP of the company because I have heard amazing things about Mr. Letts... his company however gains absolutely no respect for me and I hope they gain employees who care about their jobs and the people who live in these homes.