Homers Market

With regards to complaint # [redacted] , the customer originally requested that we perform our lawn services, fertilize her yard, and spray 2-4-D weed barrier We performed her requested services However, during the application of the weed barrier, there was an incident which caused damage to her lawn As soon as we were made aware of the problem, we set forth to correct it We recommended that the lawn needed to be scalped to remove all of the dead grass, and allow the sun to reach the core of the plant and stimulate new growth The customer refused to allow us to cut it because it didn’t need to be cut We tried to explain the reasons why it needed to be scalped, to no avail Two weeks later, we contacted the customer again to recommend scalping so that we could begin to replace the grass We then scalped the yard to see if the grass would respond with new growth In parts of her yard, it did We then prepared to install new sod in the rest of the affected areas While we were installing the sod, the customer requested that we place sod to cover the area killed by her above ground swimming pool We did this as a gesture of goodwill She, then, requested that we service her sprinkler system and adjust the days that the system would operate, and the times that the system would engage She also requested that we check the sprinkler heads to ensure optimal coverage She also requested for us to relocate an ornamental grass plant (bush)We billed the customer for the lawn services, sprinkler system service, and plant relocation We did not bill the customer for anything pertaining to the reversal of the damage caused during the initial service Additionally, we did not bill her for any additional sod or labor charges for the extra sod to cover the area killed by her pool We believe that we were diligent in servicing this customer We feel we went above and beyond our responsibility to ensure that the customer’s satisfaction was exceeded Resolution: As of July 20, 2016, we have received payment in full from this customer and deem this matter closed

With regards to complaint #[redacted], the customer originally requested that we perform our normal lawn services, fertilize her yard, and spray 2-4-D weed barrier.  We performed her requested services.  However, during the application of the weed barrier, there was an incident which caused...

damage to her lawn.  As soon as we were made aware of the problem, we set forth to correct it.  We recommended that the lawn needed to be scalped to remove all of the dead grass, and allow the sun to reach the core of the plant and stimulate new growth.  The customer refused to allow us to cut it because it didn’t need to be cut.  We tried to explain the reasons why it needed to be scalped, to no avail.  Two weeks later, we contacted the customer again to recommend scalping so that we could begin to replace the grass.  We then scalped the yard to see if the grass would respond with new growth.  In parts of her yard, it did.  We then prepared to install new sod in the rest of the affected areas.  While we were installing the sod, the customer requested that we place sod to cover the area killed by her above ground swimming pool.  We did this as a gesture of goodwill.   She, then, requested that we service her sprinkler system and adjust the days that the system would operate, and the times that the system would engage.  She also requested that we check the sprinkler heads to ensure optimal coverage.   She also requested for us to relocate an ornamental grass plant (bush). We billed the customer for the lawn services, sprinkler system service, and plant relocation.  We did not bill the customer for anything pertaining to the reversal of the damage caused during the initial service.  Additionally, we did not bill her for any additional sod or labor charges for the extra sod to cover the area killed by her pool.  We believe that we were diligent in servicing this customer.  We feel we went above and beyond our responsibility to ensure that the customer’s satisfaction was exceeded.  Resolution:  As of July 20, 2016, we have received payment in full from this customer and deem this matter closed.