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Homes Alive Pets

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Homes Alive Pets Reviews (1)

• Oct 09, 2026

Moldy dog food and poor customer service
I got my dog in March.

I did my research. I had very set criteria of what I deemed okay for dog food. No fillers, soy, corn by-products, and other unnecessary additives like potato, rice, tapioca, etc. This led to having to find better food. Food I approved of.

My search landed me on Homes Alive Pets. They carried everything I approved of. And they pretty much offered free shipping (due to the price of the food I’ll always hit free shipping anyways) and their prices were that of local or a little less. Only thing is, local stores do not carry all the flavours. Nor do they carry all the brands I approve of. It’s very hard to find higher quality food.

Made several large orders. All went well. I’ve ordered a few orders of Nulo and toppers.

Chihuahuas are picky eaters. I wanted her to have selection. I’m okay if she’s picky. I encourage it. She should not have to eat the same boring flavour for life. She also seems to have a very sensitive stomach to change. So one of the reasons I invested this kind of money into several brands is I wanted her to be able to lose a series if they discontinued it.

I purchased a very large container to blend the series I bought. It holds about $350 ~ shipment with room to blend by shaking and rolling the container.

I had done a purchase in April. It filled the container. All brand new. I used half. Bought one more batch topped up to brim. Used it down to about 2 months supply left. Got these new longevity series. Added it to my container. Blended it. Only to then find out some of it is moldy. Now I have a 100% container of contaminated food. Homes Alive Pets CS said they only willing to replace my newest order. Their moldy order. My dog is set to spend $25-30k in freeze dried in her lifetime and I had chose you to be her store. The loss is about $250. Which you won’t replace or compensate for. Is it really worth losing a lifetime customer. Her single ingredient treats alone will be $15k. I’m very disappointed you can’t help fix

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