Homes by Rex Brown

Dear Ms***, As stated in my earlier reply dated January 5, 2016, the member was charged the two fees of $each by Wal-Mart and not by Cal-Com Federal Credit Union. The fees appear to have been charged by Wal-Mart as a result of two checks written by the member to Wal-Mart being returned unpaid due to non-sufficient funds at the time the checks were presented for payment on November 30, 2015. The checks were paid, as the member stated, the second time the checks were ran. The member states that she did not give Wal-Mart permission to charge her the fees if the item was paid. I don’t believe Wal-Mart would have charged her the fees if the checks had been paid upon the first presentment for payment. To reiterate, Cal-Com did not charge nor receive the two $fees charged to the member However, as a courtesy to the member and to make the member whole, Cal-Com will reverse the two fees of $each today Please let me know if you have any further questions or need any additional information Thank you *** *** President Cal-Com Federal Credit Union ***

December 29, 2015ID #[redacted]The member was charged two returned check fees from Walmarton 12/18/2015 each in the amount of $32.48. These fees were dueto the fact the member had two checks returned NSF on11/30/2015. Wal-Mart reran the checks on 12/04/2015 and at thistime both checks cleared.The...

member would like Cal-Corn to refund her the fees that Wal-Mart charged her account on 12/18/2015 from the returned checkson 11/30/2015. We explained that since these were not fees thatCal-Corn charged we would have to place an ACH Stop on each ofthese items. We then told the member that there would be a$30.00 fee to place an ACH Stop on the two charges. The memberwas upset with our response and preceded by contacting youragency.Thank You,

Complaint: [redacted]
I am rejecting this response because: Walmart charged me a NSF fee twice in the amount of $32.48 each time and they should NOT have because the items were paid.  I did not give them permission to assess these fees if the item was paid.  They are not supposed to do this.  These fees need to be reversed as I DID NOT GIVE THEM PERMISSION TO ASSESS THESE FEES IF THE ITEM WAS PAID.  And charging me $30 to fill out an unauthorized ACH form is unethical.  These two fees need to be reversed without charging me $30.  No other financial institution charges this.  We are a military family and chose this bank to have a banking institution near where we live.  Never in a million years did I think we would be treated this way.
Regards,
[redacted]