Homes For Lease Rent Inc

We attempted to fulfill this order at every turn. We contacted them on day to let them know the exact pipe shown is not available, but we have one that is very close and would they like it, no response from them, on day we sent the question again, no response again. A week later they
contact us, I let them know what happened. I feel for them so I offer free shipping and half off if they still want it. In the time between the order and this email, the pipe was sold, which I was unaware of when I made the offer. I let them know it was no longer available and refunded the remainder of the card. We tried to fulfill this order quickly and to their needs, and was met with walls every time

Complaint: [redacted]
I am rejecting this response because:  I did not receive notification by email or in any other way as fast as Freakys says. I did not hear anything from them until I emailed them first 10 days after I placed my online order, and I asked them why the pipe was showing ordered but not shipped yet. Then I get an email asking if someone else had let me know about my order, but that 'someone else' only sent me a [redacted] email that was blank, nothing in it. I told them also several times that I destroyed the gift card after I bought the pipe because it was done, spent. all I had to do was wait for the pipe to be shipped to my friend. Then I kept getting emails saying they would 'fix' the problem and send me a similar style pipe and refund half the cost of the original pipe. I said that would be fine and thanked them for fixing the problem. Then several days later, after still seeing my original order was cancelled on their site, but no new order was there. So I have no pipe that was to be a gift to a friend, and the gift card is destroyed (cut up and thrown out in the trash). Freakys did let me know about refunding the first half of the cost of the original pipe, but I told them once again the card had been destroyed. They still promised to send a pipe of comparable value. Not once did they let me know they had fully refunded the card. I found that out just yesterday when they sent me a mean email. I have no pipe still and no gift card either, because they promised to send me a pipe I bought.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2015/11/24) */
Our apologies for any inconvenience this caused. We have taken this opportunity to review our signage and wording on our receipts, and have added the verbiage requested by the customer. The product in question is a health product that we are...

unable to take back for health/safety reasons. As a rule, we try to give the customer an exchange on the majority of our products, though we do have a few items we are not able to do this with.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No...I'm still stuck with a $50 product that's incorrect. Changing their signage is necessary, but my problem isn't resolved!
Final Business Response /* (4000, 18, 2015/12/15) */
We apologize for the confusion, it is a difficult situation sometimes, as we do give refunds or store credit for the majority of our items. There is a short list of items we cannot do this with. We will make changes to our receipts and POS signage to make this more clear.