Initial Business Response / [redacted] (1000, 11, 2015/11/24) */ Our apologies for any inconvenience this causedWe have taken this opportunity to review our signage and wording on our receipts, and have added the verbiage requested by the customerThe product in question is a health product that we are unable to take back for health/safety reasonsAs a rule, we try to give the customer an exchange on the majority of our products, though we do have a few items we are not able to do this with Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) No...I'm still stuck with a $product that's incorrectChanging their signage is necessary, but my problem isn't resolved! Final Business Response / [redacted] (4000, 18, 2015/12/15) */ We apologize for the confusion, it is a difficult situation sometimes, as we do give refunds or store credit for the majority of our itemsThere is a short list of items we cannot do this withWe will make changes to our receipts and POS signage to make this more clear
Initial Business Response / [redacted] (1000, 11, 2015/11/24) */ Our apologies for any inconvenience this causedWe have taken this opportunity to review our signage and wording on our receipts, and have added the verbiage requested by the customerThe product in question is a health product that we are unable to take back for health/safety reasonsAs a rule, we try to give the customer an exchange on the majority of our products, though we do have a few items we are not able to do this with Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) No...I'm still stuck with a $product that's incorrectChanging their signage is necessary, but my problem isn't resolved! Final Business Response / [redacted] (4000, 18, 2015/12/15) */ We apologize for the confusion, it is a difficult situation sometimes, as we do give refunds or store credit for the majority of our itemsThere is a short list of items we cannot do this withWe will make changes to our receipts and POS signage to make this more clear