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Homes for Rent Reviews (5)

We addressed all of the issues Mr*** has brought up in his complaint during his occupancy. We were notified by his lender that he was purchasing a home. It was explained to the lender that Mr*** was still under contract until March 31, 2018, at which time Mr*** came in to
discuss his contractHe was advised he would be responsible for rents until the unit was re-rentedMr*** was aware he was breaking his lease and was referred to his lease, Paragraph 30, which reads as follows: BREACH OF CONTRACT; EARLY TERMINATION: In addition to any obligations established by Paragraph 29, in the event of termination by Tenant prior to completion of the term of the Agreement, Tenant shall also be responsible for lost Rent, rental commissions, advertising expenses and painting cost necessary to ready Premises for re-rental. Landlord may withhold any such amounts from Tenant's security deposit.Mr*** returned his keys to the unit on October 18, 2017. The turnover repairs to re-rent the unit are anticipated to be completed by 11/22/and the unit will be marketed for re-rent. It was explained to Mr*** that we would make every effort to get the unit rented as quickly as possible, as it is in everyone's best interest. However due to the holiday season it may time some time to secure a new tenant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Although I feel that the company brought up certain points that were untrue and the response was sent by a manager who was never actually involved in any discussions that took place between the staff and myself. I also feel that its very impprtant other individuals are to be made aware of the unprofessional business that this company conducts. That being said, the outcome does match my request for resolution and I am willing to let the matter end. Thank you for your help,*** ***

Mr
*** inspected the unit prior to moving into the home. He was fully
aware the home was located in a rural area nestled between the orange groves,
with the lower level of the home built below ground level. It is
unfortunate that a gopher snake made its way into the home, however, we made
multiple attempts to locate and seal all areas of concern. Mr*** was
not cooperative with allowing us to enter the unit and would not be present for
scheduled appointmentsWe attempted to send multiple vendors to make the
repairs per Mr***’s request but he would become verbally abusive to our
vendors and they would refuse to return to the home for further repairs
Finally after multiple attempts to make the repairs, Mr*** agreed to allow
one of our vendors to finally enter the unit to address all of his concerns and
repairs were completedWe were never notified of any flea infestation nor was
Mr*** ever advised that the carpet was to be replaced
All health and safety issues that were addressed within a timely
manner. Even during the septic line repair we offered for Mr*** to
stay in a motel until the repair was complete and he refused and choose to stay
in the home
At
the time Mr*** vacated the unit he stated he wanted to be present for the
move-out inspection. He was contacted and an appointment was scheduled at
his convenience. Our property inspector was at the home at the appointed
date and time, at which Mr*** did not show. He later called the
office and stated he was there, however our inspector had already completed the
inspection, had taken photos and documented the condition of the home, and had
moved on to his next appointment
Mr
*** was charged for rents per his lease agreement, general cleaning, carpet
cleaning, tenant caused damage to screen, satellite removal, burnt bulbs, hood
filter, stove drip pans, and batteries in CO detector. All tenant caused
items. We stand by our original response and fees charged based upon the
lease agreement signed by Mr***

Dear Ms. [redacted],We would like to extend our sincere apology for any rudeness that was felt while dealing with our company.  In no manner is this acceptable nor our practice.  We make every attempt to greet our customers in a polite and friendly manner.  During our pre-qualifying...

process we do ask potential applicants if they meet our minimum requirements to avoid situations as you have described in your complaint.  You stated that you 'convinced' our staff that you met our basic requirements.  On the application requirements it states "income must be 3 times the amount of rent per month".  In addition you stated that you wanted to "add roommates" to your application.  On August 3, we received applications from [redacted] and [redacted], with income stated of $1070.00 and $924.60 respectively, totaling $1994.60.  In addition the applications stated that additional applicants were to be [redacted] and [redacted].  With the combined income of $1994.60 which was verifiable, and rent of $845.00 for [redacted] Place unit #[redacted], applicants did not meet the minimum amount required of $2535.00 per month.  We received several calls and walk-in inquiries during the application process, each time informing you that the additional applicants, [redacted] & [redacted], had not submitted their applications.   It is our general policy not to accept partial applications, but to wait until all applicants apply together.  However, per your request we had made an exception.  Unfortunately, after waiting more than three weeks, we never received the additional applications and your application was denied based on our minimal requirements of income. To pre-screen applicants and to receive all applications at the time of applying for a unit is crucial and eliminates such problems as you incurred during application.  All these items could have been avoided if we had not granted you special privileges.  For not adhering to our normal practices, we apologize and it is agreed as a courtesy we will refund the application fees of $25 each.  We will be mailing the refunds to the addresses provided on the applications of [redacted] and [redacted].Best regards,[redacted], General ManagerHomes For Rent, Inc.

I am rejecting this response because: They did not address the issues, from standing sewer water to snakes. I actually had to seal the house myself and bill them. When they go my bill they sent me eviction letter unless I paid in full. See attached snake photo and I have all the letters stating I had no choice but to look for home. I am attaching them here but not sure if I can attach more than one item at a time. I have multiple photos. They keys were turned in and they didn't check the home for over two weeks then the guy who walked through never called me and showed up earlier than we agreed. I work 2min away and told him to call me when he was there. In addition, they sent me a certified letter billing me for items that were wrong with the home which I asked them to fix. The carpet was supposed to be removed because it was old and flea infested and I was told the owner would not replace it. The front window screen was addressed as well and noted prior to me moving in and they still tried to charge me for it. I'm not sure why they would wait over two weeks to check a home that only took minutes to walk through. My letters and photos I sent to them clearly indicated that I had no choice but to move out due to health and safety concerns for my sons and I.

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Address: 401 North Washington Street Suite 525, Porterville, California, United States, 93257-3133

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