Homescope Residential Inspecti

Initial Business Response /* (1000, 6, 2015/07/24) */
Mr***(customer) purchased a ***-*** *** *** from David Morris Fine Cars (DMFC) for $116,on Jan17,with a delivery mileage of 178km
The customer states that he had bought a $130,car and that he was
lied to about the tires; both comments being untrue
The customer bought a very high performance vehicle with over horsepower, which has to be supplied with ** speed rated tiresHe was very well aware of what he was purchasingNobody from DMFC told him his vehicle was equipped with other than the correct, original, high performance tires
Some customers drive high performance AMG vehicles in the summer months only with the ZR(300km/hr) rated tires
When fitted with the appropriate, ***-*** recommended,
V-rated(km/hr) winter tires, with 4-magic drive, his vehicle would be a capable winter performer
On Feb04, 2015, customer purchased the recommended winter tires from our parts counter but did not have them fitted at our DMFC
On March 20, the customer visited DMFC to have the recommended differential oil changed at a charge of $
The mileage on the vehicle was 3,kmand the customer was lent a Service Rental vehicle for the day at no charge
On March 20,2015, the customer was invoiced for $to cover the charged cost of his having been summonsed for a stop sign violation while in the possession of our vehicle
On April 17, 2015, customer received service on one or two minor issues at no charge and was again lent a Service Rental at no chargeWe were asked to inspect two front summer tires that he had in the trunkThe tires had circumferential cracks in the rubber and we took photographs to show the the supplying *** Service Representative.We were unaware of under which circumstances the tire were driven in nor under what circumstances they had been storedSoon after, the Representative came to DMFC to see the tires, which were not here and asked to have them brought to DMFC for his inspectionSome time later,in May, at our request, the customer delivered the tires to DMFC for subsequent inspection
The Representative agreed to supply two new tires of the same type under a Goodwill policy to be supplied to customerThese tires had to be special ordered and were supplied to us earlier this week and supplied to customer on July 22, DMFC has not been involved in any of the tire changing or balancing and has no knowledge of the current mileage on the vehicle
We are unaware of the conditions, or under what circumstances the vehicle has been driven since we last saw it in April,
DMFC has fulfilled all the requests of the customer, who has never been lied to or misled in any way by any of our staff, who I have interviewed
It is not reasonable to expect us to pay for worn out or otherwise damaged tires on a customer's vehicle, that has no mechanical faults
Mr*** has been treated fairly and responsibly with respect at all times by DMFCWe have not been involved with the servicing of his tires or wheels, other than to arrange for the requested replacement of two front tires on a Goodwill basis
He is welcome to continue with his service requirements at DMFC, despite his wrongful and unfair allegations against us
Respectfully submitted,
*** ***,
President,
David Morris Fine Cars Ltd
Initial Consumer Rebuttal /* (3000, 8, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly for you to say I was very well aware of what I was purchasing was wrongIf I was aware then I wouldn't have asked what kind of tires were on the car before I bought itSecondly just because you "interviewed" the sales person that doesn't not mean he never said what he did***