This letter is in response of compliant submitted on February 28, 201, ID number [redacted] Our office was contacted via resident portal on 10/29/by former resident Ryan Conley whom resided at [redacted] ***, Washington DC ***Regarding damages to his electric stove glass top.Our service team responded to the request and visited his home the following business dayIt was determined that the damage to the appliance was not heat related or a malfunction of the stove but, rather a tenant related occurrenceA member of the service team reported to Shelton G [redacted] – Community Manager their findingsMrG [redacted] contacted [redacted] and explained that he would be billed for the repairs to the stovetopA move out inspection was completed on November 30, Based on the inspection from [redacted] of the stove MrG [redacted] decided that it would be more cost effective to replace the stove instead of repairing it[redacted] 's was contacted by a member of staff explaining the decision to charge is account for the purchase of a new stove [redacted] did contact our office via email and phone to discuss the matterMrG [redacted] did apologize to [redacted] for any delays in responding to any emails or messages sent
This letter is in response of compliant submitted on February 28, 201, ID number [redacted]. Our office was contacted via resident portal on 10/29/2015 by former resident Ryan Conley whom resided at [redacted], Washington DC [redacted]. Regarding damages to his electric stove glass...
top.Our service team responded to the request and visited his home the following business day. It was determined that the damage to the appliance was not heat related or a malfunction of the stove but, rather a tenant related occurrence. A member of the service team reported to Shelton G[redacted] – Community Manager their findings. Mr. G[redacted] contacted [redacted] and explained that he would be billed for the repairs to the stovetop. A move out inspection was completed on November 30, 2015. Based on the inspection from [redacted] of the stove Mr. G[redacted] decided that it would be more cost effective to replace the stove instead of repairing it.[redacted]'s was contacted by a member of staff explaining the decision to charge is account for the purchase of a new stove. [redacted] did contact our office via email and phone to discuss the matter. Mr. G[redacted] did apologize to [redacted] for any delays in responding to any emails or messages sent.
This letter is in response of compliant submitted on February 28, 201, ID number [redacted] Our office was contacted via resident portal on 10/29/by former resident Ryan Conley whom resided at [redacted] ***, Washington DC ***Regarding damages to his electric stove glass top.Our service team responded to the request and visited his home the following business dayIt was determined that the damage to the appliance was not heat related or a malfunction of the stove but, rather a tenant related occurrenceA member of the service team reported to Shelton G [redacted] – Community Manager their findingsMrG [redacted] contacted [redacted] and explained that he would be billed for the repairs to the stovetopA move out inspection was completed on November 30, Based on the inspection from [redacted] of the stove MrG [redacted] decided that it would be more cost effective to replace the stove instead of repairing it[redacted] 's was contacted by a member of staff explaining the decision to charge is account for the purchase of a new stove [redacted] did contact our office via email and phone to discuss the matterMrG [redacted] did apologize to [redacted] for any delays in responding to any emails or messages sent
This letter is in response of compliant submitted on February 28, 201, ID number [redacted]. Our office was contacted via resident portal on 10/29/2015 by former resident Ryan Conley whom resided at [redacted], Washington DC [redacted]. Regarding damages to his electric stove glass...
top.Our service team responded to the request and visited his home the following business day. It was determined that the damage to the appliance was not heat related or a malfunction of the stove but, rather a tenant related occurrence. A member of the service team reported to Shelton G[redacted] – Community Manager their findings. Mr. G[redacted] contacted [redacted] and explained that he would be billed for the repairs to the stovetop. A move out inspection was completed on November 30, 2015. Based on the inspection from [redacted] of the stove Mr. G[redacted] decided that it would be more cost effective to replace the stove instead of repairing it.[redacted]'s was contacted by a member of staff explaining the decision to charge is account for the purchase of a new stove. [redacted] did contact our office via email and phone to discuss the matter. Mr. G[redacted] did apologize to [redacted] for any delays in responding to any emails or messages sent.