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HomeSite Remodeling, Inc.

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HomeSite Remodeling, Inc. Reviews (10)

***:
We have been trying to contact you now to resolve this problem I apologize you are having difficulties getting in touch with our company Please see attached signed contract by you for the work that was to be done on the home If there was an agreement
with your insurance company, we do not have anything in writing detailing any additional work
In order to maintain a positive relationship with you our customer, we decided to repair the windows at no cost Unfortunately, we sent our crew out with the expectation that the work was done and it never was completed That was our mistake and we apologize for that We are still willing to complete the repairs and maintain a positive relationship with our customers Since the work was not on the original scope, there was not a paper trail for our company to make sure the work was completed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
True there is no entry for gutter protection on signed contract But it is not true that no monies were received Contractor (who said they do the work for price on insurance itemization) invoiced $10,093.94: Roof Rplcmnt $8,056.00; Gutter/DS $2, Insurance Itemization Estimate $9,(incld gutter protection) Roof $6,458.48, Gutter/DS $1,153.16; Guard $2,194.33; Haul Debris $Response states I was very clearly informed they do not offer gutter protection of any kind in color I chose Subject of gutter protection was never brought up Had I been told the protection didn't come in color I selected, I would have chosen another since once installed you cannot see it and color would not be a big factor As gutter protection was never mentioned, I did not say I would research it on my own I expected it to be replaced with what was already there and damagedIt is said that I was still in possession of $3,for work not included in the scope by contractor who was paid $10, I received approximately $4,for work/items to be repaired/replaced other than that for roof, gutter/DS, protection guard
Sales Associate also claims he was NOT PRIVY to claim report provided by insurance UNTIL AFTER he provided a price to do the job as specified by me The first thing I did was to present sales associate with insurance itemization We sat at my kitchen counter, reviewed line by line, and associate marked up copy during review The only time I was given a price was when he added costs from itemization and wrote $10,on contract
Regards,
*** ***

We here at Homesite Remodeling have received and reviewed your complaintWe have submitted the contract for this project and related documents to our attorney who has reviewed and concluded that there is NO entry for "gutter protection" of any kind on the contract signed with Homesite Remodeling,
Inc by *** *** on 10-7-14, therefore no monies were received for "gutter protection" of any kind and consequently no gutter protection was installed at ** *** *** Claymont, DEHaven spoken to salesman M M***, he remembersvery clearly informing *** *** that we do not offer gutter protection of any kind in the gutter color that she chose "*** Brown" and therefore *** *** chose to "research" gutter protection on her ownThe money provided by *** Mutual Insurance Company ($2,of which $was held in depreciation) for "*** Gutter guard/screen - High grade", see page four (4) of claim report dated 6/2/2014, is still in the possession of *** ***Total amount of claim by *** Mutual Insurance Company was
$ 13,694.32, contracted amount for services provided by Homesite Remodeling Inc was $ 10,(plus additional $to be paid by *** *** for work not covered by ***), difference of of $ 3,600.38, "not included" in scope by Homesite Remodeling Inc, therefore in the possession of *** ***
In addition, M M*** the salesmen on the stated day of agreement, 10-7-2014, was "NOT PRIVY" to the claim report provided by *** Mutual, UNTIL AFTER he provided a price to do the job as specified by *** ***In conclusion, the amount owed of $ 149.11, for paint has been sent certified mail, via check number #***, on 5/20/2015, for total resolution of complaint stated aboveSincerely,
Steve E***
Homesite Remodeling, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I did not as home site is stating ask them to extort the insurance compony or break any laws or policy. I simply stated that the money I was receiving from the insurance compony was not matching what I was being charged by home site. Home site told me when they first came and offered there service to me and again when they met at my home to pick out siding and roofing that the project would be paid by the insurance company with no out of pocket expenses to me except for my deductible.Home sites mr. E[redacted] gave me a figure over the phone in which he believed to be the amount I would receive from my home owners. When I called my home owners they had a figure much less then expected by home site. My home owners has informed me they have tried to make contact via email with home site to get clarification on the invoice they had sent. The email was not responded to. I only asked for mr E[redacted] if he could get in contact with them in reference to the email that was sent to home site from my home owners ins. I tried to discuss the difference I was seeing in the amounts but mr. E[redacted] refused to discuss the matter unless I sent them a payment of $5817.32. I told him I would not make payment until we had an agreement on the roof and billing. Mr. E[redacted] contacted me with insulting remarks after receiving my complaint such as calling me "phone tough" and some one who is trying to get work done for free. The call ended with me hanging up because he was screaming at me into the phone to recall something he may have said in a previous phone conversation. I would like nothing more then to have the beautiful home I was promised and to pay them the amount the insurance company pays out for the job also as I was promised. This experience has been very stressful on my family and I. I very much hope to have this resolved soon.
Regards,
[redacted]

From: <[redacted]>
Date: Thu, Sep 25, 2014 at 4:54 PM
Subject: 
To: [email protected]
The complaint has been resolved in reference to id [redacted]
Sent from [redacted]

In response to you submission, first and foremost I want to apologize for the denial by [redacted] Ins Co.  Ultimately, I doesn't matter what my technician sees, its truly in the hands of the Insurance Company's adjuster. Brookhaven is on the outskirts of the storm path that
affected that area on 5/22/2014 and caused damage in some area and not others. If our technician sees some potential damage, it has to be confirmed by the insurance company for a claim settlement, NOT Homesite Remodeling. Inc. In addition, your claim that we here at
Homesite Remodeling would make "millions on this claim" is extremely optimistic and fact even more unrealistic than realistic. 
Again, we apologize that your home was not approved by [redacted], when so many others were and as agreed upon, we did not charge you for our services, as promised....
Sincerely,
Michael * M[redacted] Sr
Operations Manager

We replaced [redacted]'s roof on 8/22/14 due to a hail storm that hit the home in May of 2014. [redacted]’s homeowners insurance paid for the repairs to the roof and a portion of siding on the home.

After we completed the repairs to the roof, we received a call from [redacted] on 9/8/14 stating...

that he had a “dip” in a small portion of the roof and he needed us to address the issue. We promptly came to the home and did everything in our power to remedy the situation without rebuilding the entire rafter system which was not in the original scope of work and [redacted] refused to pay additional for.

On 9/18/14, [redacted] called our office and disputed the final balance that was due, and told the Owner of HomeSite Remodeling that if we didn't negotiate with his homeowners insurance company for them to pay more money for the repairs, [redacted] was going to file a complaint with the Revdex.com that the roof
was not properly fixed. The owner of HomeSite Remodeling refused to communicate with the insurance company, but did agree to further try to repair the roof. The reason for the refusal to communicate with the insurance company is because they have no obligation to speak with the contractor that completed the repairs, and in most cases, is illegal for the contractor to speak on the policy holders behalf. It is also against HomeSite Remodeling's policy to engage in negotiations with individual insurance companies. We would gladly accept a phone call from them and answer any questions regarding the initial claim.
It was clearly stated to [redacted] 9/18/14, that he would not be charged for the removal of any of the shingles or plywood or any additional materials from the initial installation to investigate more damage to the foundation/rafters of roof. The only thing [redacted] would be charged for, is if any rafters needed to be replaced because of neglect over the years and not properly maintaining the roof. I repeat, [redacted] would not be charged to remove any work we already had done, simply pay whatever work had to be done to the foundation of the roof THAT WAS NOT IN THE ORIGINAL SCOPE OF WORK. It was also mentioned by our company, after the 1st attempt to repair, that in no way does the "dip" void any warranty, labor or manufacturer, and has no bearing on the performance or life span of the roof.
At no time did [redacted] produce any contractor estimates, and as of 9/19/14, had nothing in writing from any other contractors. This complaint is the first time that anything had been formally
addressed about roof. Our position is still the same, we would be happy to investigate further, simply waiting for the [redacted]’s approval.
It was clear in the last conversation that [redacted]’s motives were not as described in his complaint. He wanted to use HomeSite to broker a deal with the insurance company before we were compensated
for any work that was done outside of the initial deposit. It should also be noted that our contract clearly states, “customer is to be charged $55 for each additional sheet of plywood that is used.”
Our company used 5 sheets to repair the neglect in the roof and [redacted] refused to pay the additional money for the plywood after the completion of the roof. He stated that we should have stopped the job and "got his permission" before replacing the bad plywood. In our contract that [redacted] agreed to, it states we would replace only the plywood that was rotten. Our company, in good
faith, waived the plywood charge in order to keep the relationship good between us and our customer. We do, however, draw the line when a customer asks us to possibly break the law regarding contact with his insurance company, or break our company policy to further his cause with his homeowner’s insurance company. To then state his intentions to extort our company if we don’t break our policies and insurance law, is completely out of bounds, and our company does not stand for that. Our legal department is investigating this to determine if we indeed have a claim against [redacted].
We would be glad to remove all previous work at no charge and determine what substructure damage needs to be done to correct the “dip”. As soon as we get the go ahead, it will be done.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: As stated before, your employee told me there was hail damage to my roof in no uncertain terms and then he told the claims adjuster there was no hail damage.  Is there damage or not?  He did not look at the roof itself.  You told me to appeal it with [redacted] which I did.  There are your Homesite signs all around my neighborhood.  
You told me [redacted] is notorious for claim rejection.  You told me you do not chalk the damage but your employee stated otherwise.
Homesite is running the numbers game with the insurance companies and stands to profit regardless of the "free" estimate.
Regards,
[redacted]

[redacted]:
You initially contacted our office on 3/12/15 and invited us to your home on 3/13/15 to perform an inspection for hail damage to your home.  During that visit on 3/13/15, an inspection was completed and was determined there was hail damage to your home from the hail...

storm on 5/22/14.  At that time, you made the decision to call your homeowners insurance company and file a claim because of that damage.  During the initial inspection, or representative is only looking for damage related to the hail and is not the final say to determine insurance payment or not.  
You then proceeded to call our office on 3/19/15  and instructed our company that [redacted] would be coming to your home on 3/31/15 between 8 am and 11 am to complete there inspection of your home.  We do our best to meet insurance companies, but it can be difficult if there is a 3 hour window and not a definite time.  During that meeting, our function is to point out damage to [redacted] and the final determination is made by [redacted] based off of various factors.  HomeSite Remodeling has absolutely no control over [redacted]'s decision on the damage to the home.  [redacted] insurance did not agree with our damage assessment and apparently denied your claim.  I cannot speak for "[redacted]" from [redacted] insurance and can't explain there lack of communication after the inspection.  This complaint seems that it should be directed at [redacted] Insurance and not HomeSite Remodeling.  
We understand your frustration with this claim and I can assure you, our company would have preferred a different outcome as well.  We do our very best, AT NO CHARGE , to represent our customers and fight for there loss.  Our company has not accepted nor asked for any payment for our service.  You are not required to use our company for any future repairs and are under no obligation with HomeSite Remodeling at all.

Review: My roof was redone by Home Site Remodeling, and when completed A noticeable dip was present in the roof. I notified home site about the issue and they agreed to correct the problem. After completing the correction the roof then had several small dips instead of one large dip. I contacted home site on the issue in which there response was there was nothing else they could do. I asked for compensation or that the roof would be corrected and both request were denied. The only options I received were to pay for the correction of the roof or to pay my bill. Also there estimate that I would receive from my insurgence company was over a thousand dollars more then what the insurance company says I will receive making me have to pay out of pocket where I was told I wouldn't. There manager Steve is refusing to contact the insurance company to rectify the amount issues. The insurance company has relayed to me that incorrect paper work has been filed to them from home site regarding payments made by me and the structure of the contract between myself and home site.Desired Settlement: I want home site to correct the structural issue of my roof at there expense or to compensate me for the repairs needed to fix my roof estimated at 3500 dollars.

Business

Response:

We replaced [redacted]'s roof on 8/22/14 due to a hail storm that hit the home in May of 2014. [redacted]’s homeowners insurance paid for the repairs to the roof and a portion of siding on the home.

After we completed the repairs to the roof, we received a call from [redacted] on 9/8/14 stating that he had a “dip” in a small portion of the roof and he needed us to address the issue. We promptly came to the home and did everything in our power to remedy the situation without rebuilding the entire rafter system which was not in the original scope of work and [redacted] refused to pay additional for.

On 9/18/14, [redacted] called our office and disputed the final balance that was due, and told the Owner of HomeSite Remodeling that if we didn't negotiate with his homeowners insurance company for them to pay more money for the repairs, [redacted] was going to file a complaint with the Revdex.com that the roof

was not properly fixed. The owner of HomeSite Remodeling refused to communicate with the insurance company, but did agree to further try to repair the roof. The reason for the refusal to communicate with the insurance company is because they have no obligation to speak with the contractor that completed the repairs, and in most cases, is illegal for the contractor to speak on the policy holders behalf. It is also against HomeSite Remodeling's policy to engage in negotiations with individual insurance companies. We would gladly accept a phone call from them and answer any questions regarding the initial claim.

It was clearly stated to [redacted] 9/18/14, that he would not be charged for the removal of any of the shingles or plywood or any additional materials from the initial installation to investigate more damage to the foundation/rafters of roof. The only thing [redacted] would be charged for, is if any rafters needed to be replaced because of neglect over the years and not properly maintaining the roof. I repeat, [redacted] would not be charged to remove any work we already had done, simply pay whatever work had to be done to the foundation of the roof THAT WAS NOT IN THE ORIGINAL SCOPE OF WORK. It was also mentioned by our company, after the 1st attempt to repair, that in no way does the "dip" void any warranty, labor or manufacturer, and has no bearing on the performance or life span of the roof.

At no time did [redacted] produce any contractor estimates, and as of 9/19/14, had nothing in writing from any other contractors. This complaint is the first time that anything had been formally

addressed about roof. Our position is still the same, we would be happy to investigate further, simply waiting for the [redacted]’s approval.

It was clear in the last conversation that [redacted]’s motives were not as described in his complaint. He wanted to use HomeSite to broker a deal with the insurance company before we were compensated

for any work that was done outside of the initial deposit. It should also be noted that our contract clearly states, “customer is to be charged $55 for each additional sheet of plywood that is used.”

Our company used 5 sheets to repair the neglect in the roof and [redacted] refused to pay the additional money for the plywood after the completion of the roof. He stated that we should have stopped the job and "got his permission" before replacing the bad plywood. In our contract that [redacted] agreed to, it states we would replace only the plywood that was rotten. Our company, in good

faith, waived the plywood charge in order to keep the relationship good between us and our customer. We do, however, draw the line when a customer asks us to possibly break the law regarding contact with his insurance company, or break our company policy to further his cause with his homeowner’s insurance company. To then state his intentions to extort our company if we don’t break our policies and insurance law, is completely out of bounds, and our company does not stand for that. Our legal department is investigating this to determine if we indeed have a claim against [redacted].

We would be glad to remove all previous work at no charge and determine what substructure damage needs to be done to correct the “dip”. As soon as we get the go ahead, it will be done.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did not as home site is stating ask them to extort the insurance compony or break any laws or policy. I simply stated that the money I was receiving from the insurance compony was not matching what I was being charged by home site. Home site told me when they first came and offered there service to me and again when they met at my home to pick out siding and roofing that the project would be paid by the insurance company with no out of pocket expenses to me except for my deductible.Home sites mr. E[redacted] gave me a figure over the phone in which he believed to be the amount I would receive from my home owners. When I called my home owners they had a figure much less then expected by home site. My home owners has informed me they have tried to make contact via email with home site to get clarification on the invoice they had sent. The email was not responded to. I only asked for mr E[redacted] if he could get in contact with them in reference to the email that was sent to home site from my home owners ins. I tried to discuss the difference I was seeing in the amounts but mr. E[redacted] refused to discuss the matter unless I sent them a payment of $5817.32. I told him I would not make payment until we had an agreement on the roof and billing. Mr. E[redacted] contacted me with insulting remarks after receiving my complaint such as calling me "phone tough" and some one who is trying to get work done for free. The call ended with me hanging up because he was screaming at me into the phone to recall something he may have said in a previous phone conversation. I would like nothing more then to have the beautiful home I was promised and to pay them the amount the insurance company pays out for the job also as I was promised. This experience has been very stressful on my family and I. I very much hope to have this resolved soon.

Regards,

Consumer

Response:

From: <[redacted]>

Date: Thu, Sep 25, 2014 at 4:54 PM

Subject:

To: [email protected]

The complaint has been resolved in reference to id [redacted]

Sent from [redacted]

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Description: Remodeling Services, Roofing Contractors, Siding Contractors, Windows - Installation & Service, Gutter Leaf Guards, Home Improvements

Address: 201 S Broad St, Lansdale, Pennsylvania, United States, 19446

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