HomeSmart Realty Advisors

You have allowed the most awful renters to come and destroy our new neighborhood! Not only do their kids destroy other property, the mother does not even care! 5 of the neighbors have moved out and sold their homes because of this! They destroy the property, throw rocks at the mailboxes and are out late at night egging peoples homes! You should really do a better job of screening your applicants! They just don't care! The police are out here every single week! We will make sure that they know who allowed this in our new neighborhoods! Unbelievable!

Reply to customer’s Statement Of The Problem:I spoke with the Customer on her cell phone immediately upon hearing of the complaint and we are working to solve the problem together.Ashley T [redacted] is a licensed agent at my office and had permission to use the key and lockbox to show the home to buyer’sShe also had permission to give the lockbox code to other licensed real estate agents to show the property.That being said, there were multiple people with access to the property including many individuals from outside my Company, in addition to, whoever the customer gave the lockbox code toIn regards to the stolen TV’s, it will require police involvement to prove who stole then-and I will work in full cooperation with law enforcement when the police get involvedI take this matter very serious but don’t want to point fingers and accuse anyone until we have proofThe customer and I are working together and I am hoping to hear from the police soon.In the initial complaint, a person named [redacted] was mentionedTo be clear, he is NOT an employee at my Company, nor is he affiliated with my Company in any way so I can't speak for him.Ashley T [redacted] on the other hand is a licensed Real Estate Agent at my office who wen? through a background check before being licensedI did speak to her about the situation v\: she said that she has nothing to do with the TV’s being stolen.I’m sorry that this happened to you and I hope we can get to the bottom of this very soonYou will have my full cooperation in this matter.Bill K

Hello,At the time of writing this letter, there is an active police investigation under wayWe are cooperating fully with this investigationThere were quite a few Realtors from quite a few different Companies who legally had access to the home to show the property.I’m hoping the detectives can shed light on the truth but all we have at this point is speculationAshley Thomas has told me on multiple occasions that she had nothing to do with this situationShe also mentioned that Alfred never had access to the house via lockbox.I have a working relationship with the homeowner and I am doing everything in my power to figure out what really happened here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The realtor Ashley T*** did not do show due diligence in securing my home and setting the alarm whenever the house was not being shown. If the alarm had been set there would have been an immediate response from the police district if someone was breaking into my home. The only thing that can help this situation is getting reimbursed for my losses. Ashley T*** and *** *** is fully responsible for the belongings in my home disappearing. As for *** ***, he was being allowed by Ashley T*** to represent HomeSmart Realty Advisors as if he worked for the company. There were times he was given the code to my alarm from Ashley and was in my home. The professionalism and code of ethics for realtors were completely disregarded in this situation, and someone needs to be held accountable. I have spoken with Bill K*** and I appreciate his gestures, but I think he is being completely naïve to this entire situation. I feel he has already made his mind up that Ashley did nothing wrong. The piece that Bill K*** is missing, if Ashley T*** had *** *** presenting himself to a customer as if he was working for the company but he does not have a license, and he was in and out of my home by himself; there is something wrong here.
Regards,
*** ***

Reply to customer’s Statement Of The Problem:I spoke with the Customer on her cell phone immediately upon hearing of the complaint and we are working to solve the problem together.Ashley T[redacted] is a licensed agent at my office and had permission to use the key and lockbox to show the home to...

buyer’s. She also had permission to give the lockbox code to other licensed real estate agents to show the property.That being said, there were multiple people with access to the property including many individuals from outside my Company, in addition to, whoever the customer gave the lockbox code to. In regards to the stolen TV’s, it will require police involvement to prove who stole then-and I will work in full cooperation with law enforcement when the police get involvedI take this matter very serious but don’t want to point fingers and accuse anyone until we have proof. The customer and I are working together and I am hoping to hear from the police soon.In the initial complaint, a person named [redacted] was mentioned. To be clear, he is NOT an employee at my Company, nor is he affiliated with my Company in any way so I can't speak for him.Ashley T[redacted] on the other hand is a licensed Real Estate Agent at my office who wen? through a background check before being licensed. I did speak to her about the situation v\: she said that she has nothing to do with the TV’s being stolen.I’m sorry that this happened to you and I hope we can get to the bottom of this very soon. You will have my full cooperation in this matter.Bill K