Homesmith Construction

Hi Revdex.com, please see my answers below in all caps.
Customer’s Statement of the Problem:Purchased a home in 2017 from Homesmith construction. The home was a "spec" home previously built and occupied by Homesmith. THE HOUSE WAS NOT OCCUPPIED BY US, IT WAS EMPTY Lawn and irrigation was part of the package and previously installed. A request was made to have the boundary identified but that was not followed up on. THE HOME OWNER COULD HAVE HAD THE SURVEY COMPANY MARK THIS THEMSELVES Upon moving in, additional landscaping was installed NOT BY HOMESMITH, BUT BY THE HOME OWNER, however prior to that installation Homesmith was contacted to verify the boundary lines. NOT OUR RESPONSIBILITY A representative from Homesmith came out and the boundary was lined with neon green "twine" from the back point to the front on either sides. OUR TEAM DOES NOT RECALL PUTTING UP ANY TWINE FOR HER USE, THE ONLY TWINE THEY RECALL IS TWINE INSTALLED PREVIOUSLY FOR OUR USE ONLY--WE DID HOWEVER POINT OUT TO HER ONE MARK IN THE BACK CENTER OF THE YARD-WE COULD NOT FIND THE CORNER MARKS. Based on that marking, the location of the irrigation system, and existing sod, the additional landscaping and a French drain was installed. IF WE KNEW THAT THE HOME OWNER WAS GOING TO USE OUR MARKS AS A GUIDE , WE CERTAINLY WOULD HAVE RECOMMENDED SHE CALL THE SURVEY COMPANY HERSELF. IT IS EVIDENT THAT WE DID NOT KNOW WHERE THE PROPERTY LINE WAS EITHER, BECAUSE WE PUT SPRINKLER HEADS AND SOD OVER THE PROPERTY LINE. WE HAVE AGREED TO MOVE THE SPRINKLER HEADS, BUT THESE ARE THE ONLY THINGS WE ARE RESPONSIBLE FOR. Recently (10/19), Homesmith began developing the next door lot and the new boundary markings extended into our property. NOT TRUE, HER SOD, SPRINKLER, LANDSCAPING AND FRENCH DRAIN ARE ON THE NEXT DOOR NEIGHBORS PROPERTY. WE HAVE AGREED TO MOVE WHAT WE ARE RESPONSIBLE FOR WHICH IS THE SPRINKLER HEADS ONLY--Homesmith was contacted and both representatives that came out indicated that it was fine to leave everything as is. Both the homeowners of the next door lot and us disagreed. Since October, we have not been able to bring this to resolution with the exception of Homesmith notifying us today that they will only address the irrigation. THAT IS ALL WE ARE RESPONSIBLE FOR. IF WE HELPED YOU LOCATE THE PROPERTY LINE, IT WAS DONE AS A COURTESY ONLY. WHAT IF THE HOME OWNER HAD INSTALLED A POOL OR FENCE BASED ON WHERE WE PUT THE SPRINKER HEADS. WOULD THEY EXPECT US TO MOVE THE POOL OR FENCE? THE HOMEOWNER SHOULD HAVE CALLED THE SURVEYOR IF SHE WAS GOING TO SPEND MONEY ON INSTALLING PLANTS AND A FRENCH DRAIN. IF SHE HAD OFFICIALLY CONTACTED US TO MARK THE PROPERTY LINE SO SHE COULD INSTALL ANYTHING, WE WOULD HAVE TOLD HER TO CALL THE SURVEYOR. TO ASK US TO BE RESPONSIBLE FOR HER LACK OF ACTION IS NOT REASONABLE. JUST BECAUSE WE ATTEMPTED TO BE COURTEOUS AND ATTEMPTED TO SHOW HER WHERE THE PROPERTY PINS WERE DOES NOT MAKE US LIABLE FOR HER MISTAKES. IN ADDITION, JUST BECAUSE THE DOLLAR AMOUNT IS LESS THAN A POOL OR FENCE DOES NOT RELINQUISH HER RESPONSIBILITY FOR HER OWN ACTIONS. Complaint BackgroundThe cost of the work needing to be done is $*** which includes moving the irrigation system (NOT TRUE, WE HAVE OFFERED TO MOVE THE SPRINKLER SYSTEM), French drain, and certain trees within the correct boundaries. Given Homesmith cascading responsibility, (OUR RESPONSIBILITY IS NOT CASCADING, IT IS ZERO EXCEPT FOR THE SPRINKLER HEADS)we are requesting full payment. THE WORK HAS NOT BEEN DONE YET, HOW CAN THEY REQUEST FULL PAYMENT? Had they installed the irrigation system properly and marked the lot, these issues would not have occurred. HAD SHE CALLED THE SURVEY COMPANY TO COME OUT AND MARK THE PROPERTY LINE, THESE ISSUES WOULD NOT HAVE OCCURRED. JUST BECAUSE WE MADE A MISTAKE OURSELVES AND INSTALLED THE SPRINKLER HEADS OVER THE PROPERTY LINE DOES NOT MEAN THAT WE ARE LIABLE FOR HER MISTAKE. Short of that we have no choice but to initiate a boundary dispute with the county. THERE IS NO SUCH THING AS A BOUNDARY DISPUTE, THEIR TREES AND FRENCH DRAIN ARE OVER THE LINE AND THEY HAVE TO PAY TO MOVE THEM. In addition, the $*** does not include the cost we paid ($***) to verify the boundary lines.

IN SUMMARY, WE ARE VERY SORRY THE *** FEELS LIKE SHE IS BEING TREATED UNFAIRLY ENOUGH TO REPORT US TO THE Revdex.com. HOWEVER, ANY HOME OWNER THAT INSTALLS ITEMS NEAR THEIR PROPERTY LINE SHOULD HAVE THE LINE MARKED BY A SURVEYOR. FOR HER TO USE OUR SPRINKLER HEADS AS A GUIDE FOR HER TO INSTALL LANDSCAPING AND A FRENCH DRAIN POINTS TO A LACK OF THOROUGHNESS ON HER PART. FOR HER TO NOW TRY AND BLAME US FOR THIS IS NOT REASONABLE. IF SHE HAD CONTRACTED THROUGH US TO HAVE THESE ITEMS INSTALLED, THEN BY ALL MEANS WE WOULD HAVE BEEN RESPONSIBLE FOR MOVING ALL OF IT. BUT SHE DID NOT GO THROUGH US, SHE CONTRACTED THESE ITEMS BY HERSELF.. WE WILL PAY TO MOVE THE HEADS, BUT OTHER THAN THAT *** NEEDS TO ACCEPT RESPONSIBILITY FOR THESE ITEMS.