Homesource Store Inc

Please see attached PDF for full response.We try to find quick solutions to our customers issues. Unfortunately same day service for customers over 20 miles from our main service location continues to be a challenge for our store and the industry as a whole. We do understand our customers...

expectations and make every effort to meet them. We offer our customers a quick solution to refrigerator & freezer problems by allowing them to borrow a small refrigerator or freezer until the service technician resolves their service issue. This option does require a credit card hold on the product being loaned out to them. The customer had this option explained to him. He choose to forego this option. The HomeSource staff had reached out to this customer on multiple occasions to help find an acceptable remedy for this customer. Our HomeSource staff did reach out to other Authorized Service providers in the area to try to expedited service for this customer. This customer has since brought to our attention that their refrigerator has started working again. We did find another service provider that we had reached  out to and they scheduled to preform service for this customer on February 9. According to the customer they canceled the service call because the refrigerator started working again.

The HomeSource Store has been in contact with the [redacted] and is working with a cabinet man to try to result her complaint.

We're working with the customer to resolve their issue with an agreeable resolution.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.We appreciate the efforts made by HomeSource. A customer credit has been applied to an account for us. Thank you for addressing our complaint.