Homestead Escrow

Commissioner of Business Oversight, This letter is in response to the complaint filed on 2/24/by [redacted] The details of this matter are as follows (given by SrEscrow Officer Stacy Cope): Original Owner: [redacted] ***Daughter/ POA: [redacted] New Owner: [redacted] (***’s Son)The Title Company and HOA advised Escrow that the owner of record was [redacted] ***, an unmarried woman.When escrow was opened on 1/9/17, the Contract was signed by [redacted] *** After further research we found out from [redacted] that his mom, ***, assigned the stock certificate over to him in Octof [redacted] provided escrow with the original Membership Assignment, signed by ***, as Attorney in fact for ***.Since [redacted] signed the assignment for [redacted] using a POA, AND because [redacted] and [redacted] did not transfer the stock certificate properly over to ***, it caused a missing link in the chain of title In order to clear up the chain of title, Lawyer’s Title company needed a few items from the Seller In order to clear the chain of title, the Title company requested the following documents from the Seller so that they could record them ASAP: Memorandum of Termination from ***, terminating her occupancy with the HOAThe Original Power of Attorney, since [redacted] signed the assignment and Memorandum as POA for [redacted] did not want to relinquish the original POA to escrow, however, we were at a standstill and were unable to move forward with the transaction until received In order to get the sale to move forward, [redacted] agreed to overnight the original POA to us as long as she would get the originals backWe told her that we will instruct title to send the originals back to Escrow after recording so that we could overnight the originals back to her immediately [redacted] overnighted the original POA and additional doctor’s letters (they were all stapled together) to Homestead and my assistant [redacted] called Lawyer’s Title and ordered a special messenger to pick up the documents for recordingWe instructed title multiple times to return all originals to escrow We called and told the title unit to return ALL originals immediately after recording On the cover letter with the documents, that the courier picked up, also notated to send ALL originals back to our office after recording In addition, we sent an email to the title unit stating to return ALL originals immediately after recording--- After recording, Lawyer’s Title Company returned the original POA to Escrow We immediately called the title unit to let them know that the doctor’s letters that were stapled to the POA were missingThe Title Unit informed me that they SHREDDED the letters We asked them why they shredded the letters and they said that it is standard protocal for then to scan documents into their system and shred them I reminded them that we asked them several times to return ALL original documents to escrow, and their response was, “oops--sorry”.--------------------------------------------------------------...⇄ contacted [redacted] who is Vice President of Lawyers TitleHe advised that this is standard procedure to destroy documents after scanning in order to protect client privacyWe then contacted him again and asked if there was anything he would do to remedy this situation for our client, as they did not follow clear instructions to return all original documentsHe provided us a letter acknowledging receipt of the documents and that they would reimburse Ms [redacted] for any reasonable costs incurred from regenerating new documentationPlease see letter attachedAttached is an email we sent to Ms [redacted] on 3-7-apologizing for the inconvenienceIn addition to personally assisting getting these costs reimbursed by Lawyers Title, we offered to send her a $gift card to a restaurant of her choice in hopes of alleviating some of the stress involvedShe replied thanking us for our efforts in making this situation right with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Commissioner of Business Oversight, This letter is in response to the complaint filed on 2/24/17 by [redacted].  The details of this matter are as follows (given by Sr. Escrow Officer Stacy Cope):   Original Owner: [redacted]Daughter/ POA: [redacted]New Owner:...

 [redacted] ([redacted]’s Son)The Title Company and HOA advised Escrow that the owner  of record was [redacted], an unmarried woman.When escrow was opened on 1/9/17, the Contract was signed by [redacted].  After further  research we found out from [redacted] that his mom, [redacted], assigned the stock certificate over to him in Oct. of 2016. [redacted] provided escrow with the original Membership Assignment, signed by [redacted], as Attorney in fact for [redacted].Since [redacted] signed the assignment for [redacted] using a POA, AND  because [redacted] and [redacted] did not transfer the stock certificate properly over to [redacted], it caused a missing link in the chain of title.  In order to clear up the chain of title,  Lawyer’s Title company needed a few items from the Seller.   In order to clear the chain of title, the Title company requested the following documents from the Seller so that they could record them ASAP:1.  Memorandum of Termination from [redacted], terminating her occupancy with the HOA2. The Original Power of Attorney, since [redacted] signed the assignment and Memorandum as POA for [redacted] did not want to relinquish the original POA to escrow, however, we were at a standstill and were unable to move forward with the transaction until received.   In order to get the sale to move forward, [redacted] agreed to overnight the original POA to us as long as she would get the originals back. We told her that we will instruct title to send the originals back to Escrow after recording so that we could overnight the originals back to her immediately.  [redacted] overnighted the original POA and additional doctor’s letters (they were all stapled together) to Homestead  and my assistant [redacted]  called Lawyer’s Title  and ordered a special messenger to pick up the documents for recording. We instructed title multiple times to return all originals to escrow.  We called  and told the title unit to return ALL originals immediately after recording.  On the cover letter with the documents, that the courier picked up, also notated to send ALL originals back to our office after recording.  In addition, we sent an email to the title unit stating  to return ALL originals immediately after recording--- After recording, Lawyer’s Title Company returned the original POA to Escrow.  We immediately called  the title unit to let them know that the doctor’s letters that were stapled to the POA were missing. The Title Unit informed  me that they SHREDDED the letters.  We asked them why they shredded the letters and they said that it is standard protocal for then to scan documents into their system and shred them.   I reminded them that we asked them several times to return ALL original documents to escrow, and their response was, “oops--sorry”.--------------------------------------------------------------...⇄ contacted [redacted] who is Vice President of Lawyers Title. He advised that this is standard procedure to destroy documents after scanning in order to protect client privacy. We then contacted him again and asked if there was anything he would do to remedy this situation for our client, as they did not follow clear instructions to return all original documents. He provided us a letter acknowledging receipt of the documents and that they would reimburse Ms. [redacted] for any reasonable costs incurred from regenerating new documentation. Please see letter attached. Attached is an email we sent to Ms. [redacted] on 3-7-17 apologizing for the inconvenience. In addition to personally assisting getting these costs reimbursed by Lawyers Title, we offered to send her a $200 gift card to a restaurant of her choice in hopes of alleviating some of the stress involved. She replied thanking us for our efforts in making this situation right with them.