The last response from Al Marino, Incstated:"As stated previously by AL Marino, Inc., and as AL Marino, Increcords indicate, the gauge metal roof was not installed until further discussion and approval by the ownerThere were calls made to AL Marino, Incby the owner informing AL Marino, Incthat the attempt to seal the original new roof was not successfulOnce it was determined by AL Marino, Incthe new roof needed to be removed and replaced under warranty the work was scheduled and proceededAs stated previously the owner was contacted by AL Marino, Incand it's insurance company to see if there was anything else that needed attentionAL Marino, Inc and the insurance company were informed by the owner nothing else needed attentionThank You, [redacted] President "The statement that I had approved the gauge metal prior to installation is completely falseThe roof had already been installed before we discovered that the wrong material was usedAt that point Mr [redacted] told me that gauge wasn't used on residential properties, which, again, is completely falseWe reluctantly decided to accept the inferior product to avoid more delays and damage to our original roof by duplicating screw holes, The contract was amended to reflect the inferior material.When I was contacted by the insurance company about any additional attention needing addressed, I stated to him that we did not want Al Marino, Incto spend any more time on our property and that the cosmetic damages we had suffered by water leaks had been addressed by me.I also want it noted that the warranty offered by Al Marino, Incfor the roof excludes any damage caused by "freezing, storms or storm related damage, and or storm related wear and tear." I challenge anyone to show me a roof that is not exposed to freezing or storms [redacted]
The last response from Al Marino, Incstated: "As stated previously by AL Marino, Inc., and as AL Marino, Increcords indicate, the gauge metal roof was not installed until further discussion and approval by the ownerThere were calls made to AL Marino, Incby the owner informing AL Marino, Incthat the attempt to seal the original new roof was not successfulOnce it was determined by AL Marino, Incthe new roof needed to be removed and replaced under warranty the work was scheduled and proceededAs stated previously the owner was contacted by AL Marino, Incand it's insurance company to see if there was anything else that needed attentionAL Marino, Inc and the insurance company were informed by the owner nothing else needed attentionThank You, [redacted] President " The statement that I had approved the gauge metal prior to installation is completely falseThe roof had already been installed before we discovered that the wrong material was usedAt that point Mr [redacted] told me that gauge wasn't used on residential properties, which, again, is completely falseWe reluctantly decided to accept the inferior product to avoid more delays and damage to our original roof by duplicating screw holes, The contract was amended to reflect the inferior materialWhen I was contacted by the insurance company about any additional attention needing addressed, I stated to him that we did not want Al Marino, Incto spend any more time on our property and that the cosmetic damages we had suffered by water leaks had been addressed by meI also want it noted that the warranty offered by Al Marino, Incfor the roof excludes any damage caused by "freezing, storms or storm related damage, and or storm related wear and tear." I challenge anyone to show me a roof that is not exposed to freezing or storms [redacted]
AL Marino, Increceived a fax from Revdex.com on 8/05/16.AL Marino, Inccontacted the client shortly thereafterThe client stated in his opinion he has a factory defective HVAC part furnished from another source.The factory defective part was not furnished by AL Marino, IncThe client stated that this part does not have factory warrantyThe AL Marino, Inctechnician on site was told by the client this HVAC part did not have factory warrantyThe AL Marino, Inctechnician made an attempt to fix this factory defective partThe first attempt to fix the factory defective part was on 4/29/AL Marino, Incwas contacted by the client on 7/14/and told the factory defective part started leaking againAL Marino, Increturned and attempted to repair the factory defective part again 7/17/16.The client submitted to the Revdex.com concerns forthe charges for the 2ndattempted repair to the factory defective partThe client did not contact AL Marino, Inc to express questions or concerns after the 2ndattempt to repair the factory defective part was completed 7/17/During the attempts to return to make the 2ndrepair there were delays to the AL Marino, Incschedule caused by rain storm delaysThe client stated that he was inconveniencedThe client stated he has been offered a warranty part from the unit manufacturer for his HVAC system for the factory defective partThe client was also offered a discount by AL Marino, Incfor the 2ndreturn trip to attempt to fix the factory defective partHe was also offered a discount by AL Marino, Incto install the factory HVAC replacement part that was offered by the factory to replace his defective HVAC factory part.This offer was in lieu of the discount for the 2ndreturn trip AL Marino, Incis waiting for a response from the client and will proceed accordingly once this response is receivedThank You, [redacted] President
The last response from Al Marino, Inc. stated:"As stated previously by AL Marino, Inc., and as AL Marino, Inc. records
indicate, the 29 gauge metal roof was not installed until further discussion and
approval by the owner. There were calls made to AL Marino, Inc. by the owner
informing AL Marino, Inc. that the attempt to seal the original new roof was not
successful. Once it was determined by AL Marino, Inc. the new roof needed to be
removed and replaced under warranty the work was scheduled and proceeded. As
stated previously the owner was contacted by AL Marino, Inc. and it's insurance
company to see if there was anything else that needed attention. AL Marino, Inc.
and the insurance company were informed by the owner nothing else needed
attention. Thank You, [redacted] President "The statement that I had approved the 29 gauge metal prior to installation
is completely false. The roof had already been installed before we discovered
that the wrong material was used. At that point Mr. [redacted] told me that 26 gauge
wasn't used on residential properties, which, again, is completely false. We
reluctantly decided to accept the inferior product to avoid more delays and
damage to our original roof by duplicating screw holes, The contract was amended
to reflect the inferior material.When I was contacted by the insurance company about any additional
attention needing addressed, I stated to him that we did not want Al Marino,
Inc. to spend any more time on our property and that the cosmetic damages we had
suffered by water leaks had been addressed by me.I also want it noted that the warranty offered by Al Marino, Inc. for the
roof excludes any damage caused by "freezing, storms or storm related damage,
and or storm related wear and tear." I challenge anyone to show me a roof that
is not exposed to freezing or storms. [redacted]
AL Marino, Inc. received a fax from Revdex.com on 8/05/16.AL Marino, Inc. contacted the client shortly thereafter. The client stated in his opinion he has a factory defective HVAC part furnished from another source.The factory defective part was...
not furnished by AL Marino, Inc. The client stated that this part does not have factory warranty. The AL Marino, Inc. technician on site was told by the client this HVAC part did not have factory warranty. The AL Marino, Inc. technician made an attempt to fix this factory defective part. The first attempt to fix the factory defective part was on 4/29/16. AL Marino, Inc. was contacted by the client on 7/14/16 and told the factory defective part started leaking again. AL Marino, Inc. returned and attempted to repair the factory defective part again 7/17/16.The client submitted to the Revdex.com concerns forthe charges for the 2ndattempted repair to the factory defective part. The client did not contact AL Marino, Inc . to express questions or concerns after the 2ndattempt to repair the factory defective part was completed 7/17/16. During the attempts to return to make the 2nd. repair there were delays to the AL Marino, Inc. schedule caused by rain storm delays. The client stated that he was inconvenienced.
The client stated he has been offered a warranty part from the unit manufacturer for his HVAC system for the factory defective part. The client was also offered a discount by AL Marino, Inc. for the 2nd. return trip to attempt to fix the factory defective part. He was also offered a discount by AL Marino, Inc. to install the factory HVAC replacement part that was offered by the factory to replace his defective HVAC factory part.This offer was in lieu of the discount for the 2nd. return trip . AL Marino, Inc. is waiting for a response from the client and will proceed accordingly once this response is received.
Thank You,
[redacted]
President
The last response from Al Marino, Inc. stated:
"As stated previously by AL Marino, Inc., and as AL Marino, Inc. records
indicate, the 29 gauge metal roof was not installed until further discussion and
approval by the owner. There were calls made to AL Marino, Inc. by the owner
informing AL Marino, Inc. that the attempt to seal the original new roof was not
successful. Once it was determined by AL Marino, Inc. the new roof needed to be
removed and replaced under warranty the work was scheduled and proceeded. As
stated previously the owner was contacted by AL Marino, Inc. and it's insurance
company to see if there was anything else that needed attention. AL Marino, Inc.
and the insurance company were informed by the owner nothing else needed
attention. Thank You, [redacted] President "
The statement that I had approved the 29 gauge metal prior to installation
is completely false. The roof had already been installed before we discovered
that the wrong material was used. At that point Mr. [redacted] told me that 26 gauge
wasn't used on residential properties, which, again, is completely false. We
reluctantly decided to accept the inferior product to avoid more delays and
damage to our original roof by duplicating screw holes, The contract was amended
to reflect the inferior material.
When I was contacted by the insurance company about any additional
attention needing addressed, I stated to him that we did not want Al Marino,
Inc. to spend any more time on our property and that the cosmetic damages we had
suffered by water leaks had been addressed by me.
I also want it noted that the warranty offered by Al Marino, Inc. for the
roof excludes any damage caused by "freezing, storms or storm related damage,
and or storm related wear and tear." I challenge anyone to show me a roof that
is not exposed to freezing or storms.
The original quote for the new roof included certain options. One of the options was for a 26 gauge metal roof. The owner did request the 26 gauge metal roof. When the order was placed for the new roof the 29 gauge metal roof was ordered and delivered. The delivery of the 29 gauge metal roof was...
immediately brought to the attention of the owner by AL Marino, Inc. This was before the installation of the new roof system was started. After discussion of which roof system should be installed between AL Marino, Inc. and the owner, it was decided that the 29 gauge metal roof system would be used. The contract price was adjusted to reflect the change from the 26 gauge metal to the 29 gauge metal and the project was started. After the project was completed by an independent installation subcontractor there were leaks. This did receive AL Marino, Inc.'s and the independent installation subcontractor's immediate attention. Upon an inspection by AL Marino, Inc. it was determined that the new roof system needed to be removed and replaced under warranty to guarantee there would be no leaks. The new roof system was removed and replaced by AL Marino, Inc. At the time AL Marino, Inc. met with the owner and discussed the replacement of the new roof system it was suggested by AL Marino, Inc. that the existing skylights, which were original to the construction of the home, be replaced at the same time the roof system was being replaced. There is a five year installation warranty on the new roof system. It was suggested that during this time a skylight could start leaking and it would not be under the five year roof installation warranty. If a skylight needed repaired or replaced during the five year roof installation warranty period this would not be a warrantied item. The owner was told the skylights could be replaced now just for the cost of the skylights. This was a substantial savings to the owner to do it at the time the new roof system was being replaced under warranty. Once the new roof system was installed by AL Marino, Inc. three adjustments were made to the new roof system. AL Marino, Inc. then contacted the owner to see if there was anything else that need AL Marino, Inc.'s attention. AL Marino, Inc. was told by the owner there was nothing else that needed attention. AL Marino, Inc. also had it's insurance company contact the owner to see if there was anything else that needed attention. The insurance company was also told by the owner that nothing else needed attention. The roof was replaced under warranty and has the remainder of the five year installation warranty.
Thank You, [redacted] President
To the best of my professional knowledge I have made no false statements .
The limited roof warranty does exclude storm damage and storm related wear and tear. The home owner should check with his insurance agent and confirm this type of occurrence is covered by his home owners insurance.
The warranty work has been performed. As I have stated to the home owner on more than one occasion and will repeat at this time I apologize for his concerns.
Thank You, [redacted] President
AL Marino, Inc. received a fax from Revdex.com on 8/05/16.AL Marino, Inc. contacted the client shortly thereafter. The client stated in his opinion he has a factory defective HVAC part furnished from another source.The factory defective part was not furnished by AL Marino, Inc. The client stated that this...
part does not have factory warranty. The AL Marino, Inc. technician on site was told by the client this HVAC part did not have factory warranty. The AL Marino, Inc. technician made an attempt to fix this factory defective part. The first attempt to fix the factory defective part was on 4/29/16. AL Marino, Inc. was contacted by the client on 7/14/16 and told the factory defective part started leaking again. AL Marino, Inc. returned and attempted to repair the factory defective part again 7/17/16.The client submitted to the Revdex.com concerns forthe charges for the 2ndattempted repair to the factory defective part. The client did not contact AL Marino, Inc . to express questions or concerns after the 2ndattempt to repair the factory defective part was completed 7/17/16. During the attempts to return to make the 2nd. repair there were delays to the AL Marino, Inc. schedule caused by rain storm delays. The client stated that he was inconvenienced.The client stated he has been offered a warranty part from the unit manufacturer for his HVAC system for the factory defective part. The client was also offered a discount by AL Marino, Inc. for the 2nd. return trip to attempt to fix the factory defective part. He was also offered a discount by AL Marino, Inc. to install the factory HVAC replacement part that was offered by the factory to replace his defective HVAC factory part.This offer was in lieu of the discount for the 2nd. return trip . AL Marino, Inc. is waiting for a response from the client and will proceed accordingly once this response is received.Thank You,[redacted]President
The last response from Al Marino, Incstated:"As stated previously by AL Marino, Inc., and as AL Marino, Increcords indicate, the gauge metal roof was not installed until further discussion and approval by the ownerThere were calls made to AL Marino, Incby the owner informing AL Marino, Incthat the attempt to seal the original new roof was not successfulOnce it was determined by AL Marino, Incthe new roof needed to be removed and replaced under warranty the work was scheduled and proceededAs stated previously the owner was contacted by AL Marino, Incand it's insurance company to see if there was anything else that needed attentionAL Marino, Inc and the insurance company were informed by the owner nothing else needed attentionThank You, [redacted] President "The statement that I had approved the gauge metal prior to installation is completely falseThe roof had already been installed before we discovered that the wrong material was usedAt that point Mr [redacted] told me that gauge wasn't used on residential properties, which, again, is completely falseWe reluctantly decided to accept the inferior product to avoid more delays and damage to our original roof by duplicating screw holes, The contract was amended to reflect the inferior material.When I was contacted by the insurance company about any additional attention needing addressed, I stated to him that we did not want Al Marino, Incto spend any more time on our property and that the cosmetic damages we had suffered by water leaks had been addressed by me.I also want it noted that the warranty offered by Al Marino, Incfor the roof excludes any damage caused by "freezing, storms or storm related damage, and or storm related wear and tear." I challenge anyone to show me a roof that is not exposed to freezing or storms [redacted]
The last response from Al Marino, Incstated: "As stated previously by AL Marino, Inc., and as AL Marino, Increcords indicate, the gauge metal roof was not installed until further discussion and approval by the ownerThere were calls made to AL Marino, Incby the owner informing AL Marino, Incthat the attempt to seal the original new roof was not successfulOnce it was determined by AL Marino, Incthe new roof needed to be removed and replaced under warranty the work was scheduled and proceededAs stated previously the owner was contacted by AL Marino, Incand it's insurance company to see if there was anything else that needed attentionAL Marino, Inc and the insurance company were informed by the owner nothing else needed attentionThank You, [redacted] President " The statement that I had approved the gauge metal prior to installation is completely falseThe roof had already been installed before we discovered that the wrong material was usedAt that point Mr [redacted] told me that gauge wasn't used on residential properties, which, again, is completely falseWe reluctantly decided to accept the inferior product to avoid more delays and damage to our original roof by duplicating screw holes, The contract was amended to reflect the inferior materialWhen I was contacted by the insurance company about any additional attention needing addressed, I stated to him that we did not want Al Marino, Incto spend any more time on our property and that the cosmetic damages we had suffered by water leaks had been addressed by meI also want it noted that the warranty offered by Al Marino, Incfor the roof excludes any damage caused by "freezing, storms or storm related damage, and or storm related wear and tear." I challenge anyone to show me a roof that is not exposed to freezing or storms [redacted]
AL Marino, Increceived a fax from Revdex.com on 8/05/16.AL Marino, Inccontacted the client shortly thereafterThe client stated in his opinion he has a factory defective HVAC part furnished from another source.The factory defective part was not furnished by AL Marino, IncThe client stated that this part does not have factory warrantyThe AL Marino, Inctechnician on site was told by the client this HVAC part did not have factory warrantyThe AL Marino, Inctechnician made an attempt to fix this factory defective partThe first attempt to fix the factory defective part was on 4/29/AL Marino, Incwas contacted by the client on 7/14/and told the factory defective part started leaking againAL Marino, Increturned and attempted to repair the factory defective part again 7/17/16.The client submitted to the Revdex.com concerns forthe charges for the 2ndattempted repair to the factory defective partThe client did not contact AL Marino, Inc to express questions or concerns after the 2ndattempt to repair the factory defective part was completed 7/17/During the attempts to return to make the 2ndrepair there were delays to the AL Marino, Incschedule caused by rain storm delaysThe client stated that he was inconveniencedThe client stated he has been offered a warranty part from the unit manufacturer for his HVAC system for the factory defective partThe client was also offered a discount by AL Marino, Incfor the 2ndreturn trip to attempt to fix the factory defective partHe was also offered a discount by AL Marino, Incto install the factory HVAC replacement part that was offered by the factory to replace his defective HVAC factory part.This offer was in lieu of the discount for the 2ndreturn trip AL Marino, Incis waiting for a response from the client and will proceed accordingly once this response is receivedThank You, [redacted] President
The last response from Al Marino, Inc. stated:"As stated previously by AL Marino, Inc., and as AL Marino, Inc. records
indicate, the 29 gauge metal roof was not installed until further discussion and
approval by the owner. There were calls made to AL Marino, Inc. by the owner
informing AL Marino, Inc. that the attempt to seal the original new roof was not
successful. Once it was determined by AL Marino, Inc. the new roof needed to be
removed and replaced under warranty the work was scheduled and proceeded. As
stated previously the owner was contacted by AL Marino, Inc. and it's insurance
company to see if there was anything else that needed attention. AL Marino, Inc.
and the insurance company were informed by the owner nothing else needed
attention. Thank You, [redacted] President "The statement that I had approved the 29 gauge metal prior to installation
is completely false. The roof had already been installed before we discovered
that the wrong material was used. At that point Mr. [redacted] told me that 26 gauge
wasn't used on residential properties, which, again, is completely false. We
reluctantly decided to accept the inferior product to avoid more delays and
damage to our original roof by duplicating screw holes, The contract was amended
to reflect the inferior material.When I was contacted by the insurance company about any additional
attention needing addressed, I stated to him that we did not want Al Marino,
Inc. to spend any more time on our property and that the cosmetic damages we had
suffered by water leaks had been addressed by me.I also want it noted that the warranty offered by Al Marino, Inc. for the
roof excludes any damage caused by "freezing, storms or storm related damage,
and or storm related wear and tear." I challenge anyone to show me a roof that
is not exposed to freezing or storms. [redacted]
AL Marino, Inc. received a fax from Revdex.com on 8/05/16.AL Marino, Inc. contacted the client shortly thereafter. The client stated in his opinion he has a factory defective HVAC part furnished from another source.The factory defective part was...
not furnished by AL Marino, Inc. The client stated that this part does not have factory warranty. The AL Marino, Inc. technician on site was told by the client this HVAC part did not have factory warranty. The AL Marino, Inc. technician made an attempt to fix this factory defective part. The first attempt to fix the factory defective part was on 4/29/16. AL Marino, Inc. was contacted by the client on 7/14/16 and told the factory defective part started leaking again. AL Marino, Inc. returned and attempted to repair the factory defective part again 7/17/16.The client submitted to the Revdex.com concerns forthe charges for the 2ndattempted repair to the factory defective part. The client did not contact AL Marino, Inc . to express questions or concerns after the 2ndattempt to repair the factory defective part was completed 7/17/16. During the attempts to return to make the 2nd. repair there were delays to the AL Marino, Inc. schedule caused by rain storm delays. The client stated that he was inconvenienced.
The client stated he has been offered a warranty part from the unit manufacturer for his HVAC system for the factory defective part. The client was also offered a discount by AL Marino, Inc. for the 2nd. return trip to attempt to fix the factory defective part. He was also offered a discount by AL Marino, Inc. to install the factory HVAC replacement part that was offered by the factory to replace his defective HVAC factory part.This offer was in lieu of the discount for the 2nd. return trip . AL Marino, Inc. is waiting for a response from the client and will proceed accordingly once this response is received.
Thank You,
[redacted]
President
The last response from Al Marino, Inc. stated:
"As stated previously by AL Marino, Inc., and as AL Marino, Inc. records
indicate, the 29 gauge metal roof was not installed until further discussion and
approval by the owner. There were calls made to AL Marino, Inc. by the owner
informing AL Marino, Inc. that the attempt to seal the original new roof was not
successful. Once it was determined by AL Marino, Inc. the new roof needed to be
removed and replaced under warranty the work was scheduled and proceeded. As
stated previously the owner was contacted by AL Marino, Inc. and it's insurance
company to see if there was anything else that needed attention. AL Marino, Inc.
and the insurance company were informed by the owner nothing else needed
attention. Thank You, [redacted] President "
The statement that I had approved the 29 gauge metal prior to installation
is completely false. The roof had already been installed before we discovered
that the wrong material was used. At that point Mr. [redacted] told me that 26 gauge
wasn't used on residential properties, which, again, is completely false. We
reluctantly decided to accept the inferior product to avoid more delays and
damage to our original roof by duplicating screw holes, The contract was amended
to reflect the inferior material.
When I was contacted by the insurance company about any additional
attention needing addressed, I stated to him that we did not want Al Marino,
Inc. to spend any more time on our property and that the cosmetic damages we had
suffered by water leaks had been addressed by me.
I also want it noted that the warranty offered by Al Marino, Inc. for the
roof excludes any damage caused by "freezing, storms or storm related damage,
and or storm related wear and tear." I challenge anyone to show me a roof that
is not exposed to freezing or storms.
[redacted]
The original quote for the new roof included certain options. One of the options was for a 26 gauge metal roof. The owner did request the 26 gauge metal roof. When the order was placed for the new roof the 29 gauge metal roof was ordered and delivered. The delivery of the 29 gauge metal roof was...
immediately brought to the attention of the owner by AL Marino, Inc. This was before the installation of the new roof system was started. After discussion of which roof system should be installed between AL Marino, Inc. and the owner, it was decided that the 29 gauge metal roof system would be used. The contract price was adjusted to reflect the change from the 26 gauge metal to the 29 gauge metal and the project was started. After the project was completed by an independent installation subcontractor there were leaks. This did receive AL Marino, Inc.'s and the independent installation subcontractor's immediate attention. Upon an inspection by AL Marino, Inc. it was determined that the new roof system needed to be removed and replaced under warranty to guarantee there would be no leaks. The new roof system was removed and replaced by AL Marino, Inc. At the time AL Marino, Inc. met with the owner and discussed the replacement of the new roof system it was suggested by AL Marino, Inc. that the existing skylights, which were original to the construction of the home, be replaced at the same time the roof system was being replaced. There is a five year installation warranty on the new roof system. It was suggested that during this time a skylight could start leaking and it would not be under the five year roof installation warranty. If a skylight needed repaired or replaced during the five year roof installation warranty period this would not be a warrantied item. The owner was told the skylights could be replaced now just for the cost of the skylights. This was a substantial savings to the owner to do it at the time the new roof system was being replaced under warranty. Once the new roof system was installed by AL Marino, Inc. three adjustments were made to the new roof system. AL Marino, Inc. then contacted the owner to see if there was anything else that need AL Marino, Inc.'s attention. AL Marino, Inc. was told by the owner there was nothing else that needed attention. AL Marino, Inc. also had it's insurance company contact the owner to see if there was anything else that needed attention. The insurance company was also told by the owner that nothing else needed attention. The roof was replaced under warranty and has the remainder of the five year installation warranty.
Thank You, [redacted] President
To the best of my professional knowledge I have made no false statements .
The limited roof warranty does exclude storm damage and storm related wear and tear. The home owner should check with his insurance agent and confirm this type of occurrence is covered by his home owners insurance.
The warranty work has been performed. As I have stated to the home owner on more than one occasion and will repeat at this time I apologize for his concerns.
Thank You, [redacted] President
AL Marino, Inc. received a fax from Revdex.com on 8/05/16.AL Marino, Inc. contacted the client shortly thereafter. The client stated in his opinion he has a factory defective HVAC part furnished from another source.The factory defective part was not furnished by AL Marino, Inc. The client stated that this...
part does not have factory warranty. The AL Marino, Inc. technician on site was told by the client this HVAC part did not have factory warranty. The AL Marino, Inc. technician made an attempt to fix this factory defective part. The first attempt to fix the factory defective part was on 4/29/16. AL Marino, Inc. was contacted by the client on 7/14/16 and told the factory defective part started leaking again. AL Marino, Inc. returned and attempted to repair the factory defective part again 7/17/16.The client submitted to the Revdex.com concerns forthe charges for the 2ndattempted repair to the factory defective part. The client did not contact AL Marino, Inc . to express questions or concerns after the 2ndattempt to repair the factory defective part was completed 7/17/16. During the attempts to return to make the 2nd. repair there were delays to the AL Marino, Inc. schedule caused by rain storm delays. The client stated that he was inconvenienced.The client stated he has been offered a warranty part from the unit manufacturer for his HVAC system for the factory defective part. The client was also offered a discount by AL Marino, Inc. for the 2nd. return trip to attempt to fix the factory defective part. He was also offered a discount by AL Marino, Inc. to install the factory HVAC replacement part that was offered by the factory to replace his defective HVAC factory part.This offer was in lieu of the discount for the 2nd. return trip . AL Marino, Inc. is waiting for a response from the client and will proceed accordingly once this response is received.Thank You,[redacted]President