[redacted] , thank you for your letter regarding Ms [redacted] I will give you a very quick background on Homestyle Direct We have been in business for years providing home delivered meals through various states Medicaid programs We are now contracted in states with more to come soon Ms [redacted] has been shall I say very "problematic" since she signed on to our program in Indiana She has been rude and antagonistic to our office staff from the very start, so much so that we decided that we could not please her and contacted her case manager in Indiana to cancel services Her case manager pleaded with us not to do so because every other home delivered meal provider had already done so and we her last resort The incident she relates had to do with the fact that our dry ice vendor ran short on dry ice that particular week and instead of risking the integrity of the meals we decided to ship the following week with adequate dry ice However we had already entered some of the packages that would be delayed into UPS Worldship and thus generated a tracking number Ms [redacted] assumed her package was in transit when in fact it was in our freezer not to be shipped until the following Monday She received all meals that she was entitled to It should be noted that Ms [redacted] does not pay for her meals that is done through Indiana Medicaid Any other questions please feel free to contact meRegards, [redacted] ** "He who dares wins"
To whom it may concern,May I clarify some things written by HOMESTYLE directThis is unbelievableI will be giving a copy to my case manager what was sent to you, as well as this letterI feel she has a right to see that since she was mentioned in itI never said that I paid for my meals I have medicaidIt asked on the form the value of the meals as of this date I haven't receivedThat is how much the order was worthOrder Number *** The statement that is made by HOMESTYLE isn't trueThe day that was delivered my shipment came for the next order with that oneMy aide, *** was here I told her to tell them I didn't want the one with shipping label ***.My home health aide was here every time I made calls, contact or even open my meals which by the way my last order on the first week of August had meals popped open where as of this date have not been replacedI still have September's meals to be delivered, we shall see if they place the meals in thereI have received September's meals that I orderedNone of the meals broken open were replacedJust the meals for SeptemberThey need to change their packagingWhen I first started with HOMESTYLE they were packaged differentlyWhen they changed the packaging every box I received has had broken open meals, l'm tired of not receiving a full orderI have not received the week worth of orders that is owed to meWhen they tried to deliver the meals, I wouldn't sign for them because of the date stating it was picked up by ups and the original date there was a day difference,(AS YOU CAN SEE ON THE SCREEN SHOTS FROM MY CHOICE UPS AS WELL AS PICTURES OF MY BROKEN MEALS OVER THE PAST FEW MONTHS). It could have been sitting out in a warehouse or truck for all I knewTheir practice is to assign a UPS label when they fill the order.(ALSO PHOTO OF ORIGINAL ORDER) At least that is what I was told by HOMESTYLE.I could have gone with another vendor, if you speak with my case manager at Real Services *** *** at ###-###-#### EXT ***, she will tell you I have a list of vendors I could chose fromCalls were to be made because of a dry ice shortageNot sending the meals, my case manager *** ***, said it wasn't very professional not calling me of shortageShe also said she NEVER PLEATED with HOMESTYLE.The day difference not knowing where those meals could have been I was not comfortable accepting those mealsEven with all the problems; I chose to stay with them because what meals were delivered correctly they were very goodWell now I can see this is a matter of principalMy medicaid paid for those mealsI believe this is MEDICAID FRAUD, I never received themI will unless this order is delivered within the day delivery time span as all previous orders were I will take this up with medicaid as well. I will now leave HOMESTYLE after seeing how this was written to youI will just pick a different vendor because I refuse to be treated this wayEnclosed are pictures from meals that were open also the date is on the pictureThe one from 8/8/is the last month (August) shipment where the meals were open, as of this date haven't received as well. Please feel free to contact me at the phone number below.*** ***###-###-#### home###-###-#### cell
[redacted], thank you for your letter regarding Ms. [redacted]. I will give you a very quick background on Homestyle Direct. We have been in business for 19 years providing home delivered meals through various states Medicaid programs. We are now contracted in 19 states...
with more to come soon. Ms. [redacted] has been shall I say very "problematic" since she signed on to our program in Indiana. She has been rude and antagonistic to our office staff from the very start, so much so that we decided that we could not please her and contacted her case manager in Indiana to cancel services. Her case manager pleaded with us not to do so because every other home delivered meal provider had already done so and we her last resort. The incident she relates had to do with the fact that our dry ice vendor ran short on dry ice that particular week and instead of risking the integrity of the meals we decided to ship the following week with adequate dry ice. However we had already entered some of the packages that would be delayed into UPS Worldship and thus generated a tracking number. Ms. [redacted] assumed her package was in transit when in fact it was in our freezer not to be shipped until the following Monday. She received all meals that she was entitled to. It should be noted that Ms. [redacted] does not pay for her meals that is done through Indiana Medicaid. Any other questions please feel free to contact me. Regards, [redacted] "He who dares wins"
[redacted] , thank you for your letter regarding Ms [redacted] I will give you a very quick background on Homestyle Direct We have been in business for years providing home delivered meals through various states Medicaid programs We are now contracted in states with more to come soon Ms [redacted] has been shall I say very "problematic" since she signed on to our program in Indiana She has been rude and antagonistic to our office staff from the very start, so much so that we decided that we could not please her and contacted her case manager in Indiana to cancel services Her case manager pleaded with us not to do so because every other home delivered meal provider had already done so and we her last resort The incident she relates had to do with the fact that our dry ice vendor ran short on dry ice that particular week and instead of risking the integrity of the meals we decided to ship the following week with adequate dry ice However we had already entered some of the packages that would be delayed into UPS Worldship and thus generated a tracking number Ms [redacted] assumed her package was in transit when in fact it was in our freezer not to be shipped until the following Monday She received all meals that she was entitled to It should be noted that Ms [redacted] does not pay for her meals that is done through Indiana Medicaid Any other questions please feel free to contact meRegards, [redacted] ** "He who dares wins"
To whom it may concern,May I clarify some things written by HOMESTYLE directThis is unbelievableI will be giving a copy to my case manager what was sent to you, as well as this letterI feel she has a right to see that since she was mentioned in itI never said that I paid for my meals I have medicaidIt asked on the form the value of the meals as of this date I haven't receivedThat is how much the order was worthOrder Number *** The statement that is made by HOMESTYLE isn't trueThe day that was delivered my shipment came for the next order with that oneMy aide, *** was here I told her to tell them I didn't want the one with shipping label ***.My home health aide was here every time I made calls, contact or even open my meals which by the way my last order on the first week of August had meals popped open where as of this date have not been replacedI still have September's meals to be delivered, we shall see if they place the meals in thereI have received September's meals that I orderedNone of the meals broken open were replacedJust the meals for SeptemberThey need to change their packagingWhen I first started with HOMESTYLE they were packaged differentlyWhen they changed the packaging every box I received has had broken open meals, l'm tired of not receiving a full orderI have not received the week worth of orders that is owed to meWhen they tried to deliver the meals, I wouldn't sign for them because of the date stating it was picked up by ups and the original date there was a day difference,(AS YOU CAN SEE ON THE SCREEN SHOTS FROM MY CHOICE UPS AS WELL AS PICTURES OF MY BROKEN MEALS OVER THE PAST FEW MONTHS). It could have been sitting out in a warehouse or truck for all I knewTheir practice is to assign a UPS label when they fill the order.(ALSO PHOTO OF ORIGINAL ORDER) At least that is what I was told by HOMESTYLE.I could have gone with another vendor, if you speak with my case manager at Real Services *** *** at ###-###-#### EXT ***, she will tell you I have a list of vendors I could chose fromCalls were to be made because of a dry ice shortageNot sending the meals, my case manager *** ***, said it wasn't very professional not calling me of shortageShe also said she NEVER PLEATED with HOMESTYLE.The day difference not knowing where those meals could have been I was not comfortable accepting those mealsEven with all the problems; I chose to stay with them because what meals were delivered correctly they were very goodWell now I can see this is a matter of principalMy medicaid paid for those mealsI believe this is MEDICAID FRAUD, I never received themI will unless this order is delivered within the day delivery time span as all previous orders were I will take this up with medicaid as well. I will now leave HOMESTYLE after seeing how this was written to youI will just pick a different vendor because I refuse to be treated this wayEnclosed are pictures from meals that were open also the date is on the pictureThe one from 8/8/is the last month (August) shipment where the meals were open, as of this date haven't received as well. Please feel free to contact me at the phone number below.*** ***###-###-#### home###-###-#### cell
[redacted], thank you for your letter regarding Ms. [redacted]. I will give you a very quick background on Homestyle Direct. We have been in business for 19 years providing home delivered meals through various states Medicaid programs. We are now contracted in 19 states...
with more to come soon. Ms. [redacted] has been shall I say very "problematic" since she signed on to our program in Indiana. She has been rude and antagonistic to our office staff from the very start, so much so that we decided that we could not please her and contacted her case manager in Indiana to cancel services. Her case manager pleaded with us not to do so because every other home delivered meal provider had already done so and we her last resort. The incident she relates had to do with the fact that our dry ice vendor ran short on dry ice that particular week and instead of risking the integrity of the meals we decided to ship the following week with adequate dry ice. However we had already entered some of the packages that would be delayed into UPS Worldship and thus generated a tracking number. Ms. [redacted] assumed her package was in transit when in fact it was in our freezer not to be shipped until the following Monday. She received all meals that she was entitled to. It should be noted that Ms. [redacted] does not pay for her meals that is done through Indiana Medicaid. Any other questions please feel free to contact me. Regards, [redacted] "He who dares wins"