HomeTask Handyman Service Inc

Please read the complaint, then read the response from the company
First: This is the first time some 3rd party has EVER been mentioned in the months that I’ve been wrangling with them over payment Every single dealing I’ve had with them was through [email protected] (which is how all the Pet Butler websites tell you to do it), and in every dealing with them, they said they were going to pay meThey never said “someone else will pay you, email them” They’re only doing that now because it deflects away this Revdex.com complaintThis is 100% disingenuous, and it’s the sort of thing you should protect me from
Second: Boy, did their tactic workThey responded with “nope, not us” and you *instantly* closed the complaint.
I have plenty of documentation that I was dealing with the very people I complained aboutThere is no justification for telling me there was no interaction with them to justify the complaintPlease re-open the complaint, and please assist me in resolving the issue At the end, most of the interaction with the company was via phone (where I called them every week or two to say “nope, I still haven’t gotten the check” and they said “we’ll get one right out to you, let us know if you don’t get it”, repeat endlessly) … but here is the email interaction prior to that Nowhere do they say I should be dealing with a 3rd party:
On Jul 27, 2016, at 12:PM, *** *** wrote:
I still haven’t received the check As promised, I have filed a complaint with the Revdex.com And, I’m on a social media campaign I don’t appreciate being jerked around You have no right to continue to hold on to my money for a service never provided I’m letting others know of my experience, and I’ll keep doing it far and wide, until I receive a check in the full amount I originally paid you: $ I will no longer settle for the reduced amount you computedI’m through with this ***
*** ***
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On Jul 15, 2016, at 11:AM, HomeTask Support wrote:
Hi ***,
I just heard from your operation manager that another check was sent out yesterday, 7/Please let us know if you do not receive itThank you
Kelly
Franchise and Member Support AgentHomeTask Support CenterSW 152nd St.Seattle, Washington 98166O: F: 206.763.6883HomeTask Brands of Service: Freggies, Lawn Army, Pet Butler, Yellow Van HandymanThe information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law
On Tue, Jul 12, at 9:PM, *** *** wrote:
I have called you repeatedly, and I have repeatedly been told that a check is on the way, but the mystery check has never materialized. I’ve been very patient with you, but my patience is done. So… last chance. If I don’t receive the LONG overdue refund check within days (close of business on Wednesday July 19) , my next steps are a Revdex.com complaint, and disputing the charge with my bank for a full refund
-*** ***
***
On May 23, 2016, at 3:PM, *** *** wrote:
Hello. It has been weeks, but I still have not received my refund checkPlease let me know the statusThank you
-*** ***
***
On Apr 13, 2016, at 8:AM, HomeTask Support wrote:
Hi ***,
I wanted to let you know that your account has been canceled and you should receive a check for your refund in the mail in the next few daysThank you and have a great day!
Kelly
Franchise and Member Support AgentHomeTask Support CenterSW 152nd St.Seattle, Washington 98166O: 206.763.6800 F: 206.763.6883HomeTask Brands of Service: Freggies, Lawn Army, Pet Butler, Yellow Van HandymanThe information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law
On Tue, Apr 12, at 7:PM, *** *** wrote:
If it was an isolated incident, I would consider itBut this is strike three, in less than monthPlease cancel service and issue my refund. Sent from my iPhone
On Apr 12, 2016, at 6:PM, HomeTask Support wrote:
Hi ***,
I have just spoken with your operation manager, we do apologize for yesterdayYour technician had some trouble with his vehicle and did miss a few stopsWe will be happy to credit you for that visit as well as offer you a free cleaning for this Thursday if you will let us continue with your serviceIf not, I will be happy to credit back for all the visits you have not used or receivedThanks for letting us know.
Kelly
Franchise and Member Support AgentHomeTask Support CenterSW 152nd St.Seattle, Washington 98166O: 206.763.6800 F: 206.763.6883HomeTask Brands of Service: Freggies, Lawn Army, Pet Butler, Yellow Van HandymanThe information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law
On Tue, Apr 12, at 6:PM, *** *** wrote:
Ok, he hasn’t been here yet this week either This is unacceptable You can’t charge me in advance and not deliver service. I want a refund back to my master card, and I want my service cancelledI’d like a phone call to confirm that it’s cancelled. I’ll find someone else that’s reliable
*** ***
***
On Mar 30, 2016, at 5:PM, *** *** wrote:
Ok, except he didn’t come on Tuesday either
Is there some confusion between corporate and this local guy? Is this what I can expect? I’m pretty unhappy that I’ve paid in advance for service I am not receiving
On Mar 29, 2016, at 11:AM, HomeTask Support wrote:
Hi ***,
Thank you for your emailI am showing that your service is scheduled for Tuesday and FridayYour technician is on track and you should not see any interruptions in service going forwardThe slight change in schedule is to be able to better accommodate the routingOf course, please let us know if you have any other questions or concerns.
Thank you for choosing Pet Butler!
Laurie
Franchise and Member Support AgentHomeTask Support CenterSW 152nd St.Seattle, Washington 98166O: 206.763.6800 F: 206.763.6883HomeTask Brands of Service: Freggies, Lawn Army, Pet Butler, Yellow Van HandymanThe information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law
On Tue, Mar 29, at 9:AM, *** *** wrote:
Hello. I believe I was skipped again yesterday. I was told by the rep last week that my service days are Monday and Thursday, but no one came. This is a terrible track record so farWhat’s the story?
On Mar 19, 2016, at 1:PM, *** *** wrote:
HelloI was scheduled for first service on Friday 3/18, but no one came. Since that trip was missed, will my service now start next Tuesday the 22nd, and recurring on the 22nd starting in April?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
Mr. [redacted] and the franchise owner, Mr. S[redacted] talked on the phone and a new check was sent out.  That check was cashed by Mr. [redacted].  I have attached it to this message.  As previously explained, HomeTask is the franchisor and the billing is direct with each location.   Mr. [redacted] has received his refund from that location.  The claim should be closed.

Hello,
You sent this complaint to HomeTask, the franchisor for Pet Butler.  While we own the brand, the billing is direct with each location, so each location is responsible for their own refunds.
The name of the franchise owner, address and email address that should be contacted regarding...

this case are:
[redacted] S[redacted]
34050 Wadsworth
Livonia, MI 48150
[redacted]@petbutler.com
Thank you for letting me know if you have further questions.