Hometech Services

To respond to this complaint I will start with 1, the fact that the individual filing this complaint was not the customer paying for the work, nor was this person the owner of the property. 2, The paying customer was clearly informed multiple times before starting any work that my charges would be at an hourly rate. He was also informed that materials needed would be included in the charges on top of hourly labor costs. The customer was clearly informed that the number given as an estimate was not a bid( set price). 3, the work that was done passed New Mexico state electrical inspection. Here are my responses to each item in this complaint in order as they appear in the complaint.- The 220V lines were not in working order as claimed. On one of the lines there was an undersized equipment gronding conductor per NEC Article 250.122 and NEC Table 250.122. On the other line there was no equipment ground present. These 220 lines were terminated in weatherproof boxes because they could not be energized until proper grounding conductors were installed. An estimate was given to the customer for installing these conductors. - The complaint states that ground wires were left exposed. These portions of the grounding electrode conductor are required to be exposed or "accessible" as per NEC Article 250.68(A)-As for the "destroyed" area of the eve surrounding the riser. The eve needed to be fractured to remove the section of old gas pipe serving as electrical conduit feeding wires into the old panel. The gas pipe was removed and proper electrical conduit was installed. The damage to the eve was necessary for the required electrical work to restore power and the repair to the damage was offed at an additional hourly rate. Here's an example of a similar situation where necessary damage and repair is required. Often times when running a new wire in an existing drywalled home there will need to be holes cut in the drywall to gain access to the interior of th wall so the wire can be installed. This damage is part of the required work for the electrician. After the wire is installed, a drywall specialist will repair the holes in the drywall. This drywall repair will be additional cost applied by the drywall specialist if the work done by the electrician is at an hourly rate for electrical work only. In this situation there is not a bid (hard set price) for the electical work and repairs to the drywall. -All of the old parts from the outdated electrical service were immediately taken to the landfill as they could no longer be used .-Copies of all receipts were mailed to the individual filing this complaint via return receipt requested mail to the address provided by this individual on January 27, 2020. It was returned to me labeled " return to sender, no mail receptacle, unable to forward" The actual customer who paid for this work had no complaints and understood the work was at an hourly rate. The customer understands that additional work to be done will be at an hourly rate in addition to work that has already been done and paid for.

Inspection at *** In Bayard , NM for permit

ELER_2020000713 was preformed and approved on 1-14-2020.

All work preformed by HomeTech Services, LLC at this residence is code compliant. All work preformed at this residence was done so at an hourly rate. There was no definitive number given to the customer by HomeTech Services, LLC for what the job would cost. Any further work to be done by HomeTech Services, LLC at this residence would would require additional hourly fees plus cost of materials be applied.