Hometown America Management, LLC

Initial Business Response / [redacted] (1000, 10, 2015/10/14) */ Community management and maintenance visited the resident's home and discovered her water meter to be faultyThe water meter is scheduled to be replaced and the additional water charges were credited to her account Regarding the lot rent, the resident was made aware before signing her contract that the lot rent she assumed from the previous owner, $466, would increase at the end of the term (12/31/2015) to current market rentsYou'll find that [redacted] Club's market rents are in line with other premium manufactured home communities in the Orlando area

Initial Business Response /* (1000, 5, 2014/07/25) */
Contact Name and Title: *** *** RM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hometownamerica.com
There was a miscommunication between the vendor, resident and office; once this was brought to HTA's attention all repairs
were completed within hours to resident's satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hometown America is actively working to resolve this issue with the residentWe have kept in contact with the homeowner and will continue to do so until we have reached mutual agreement and resolutionTell us why here

Hometown America is actively working to resolve this issue with the residentWe have kept in contact with the homeowner and will continue to do so until we have reached mutual agreement and
resolutionTell us why here

Initial Business Response /* (1000, 10, 2014/12/03) */
Contact Name and Title: *** *** Regional Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hometownamerica.net
*** *** *** has a very specific and responsive way of dealing with water emergenciesMs*** called
the emergency line and our maintenance person was at her home within minutes of her initial callWhen we realized that the issue is with her water heater, we recommended that she call a plumber as soon as possibleThe plumber then claimed that an additional repair was needed and Ms*** did not communicate this information to the office before making the decision to authorize the repairWe are unable to confirm the validity of the plumber and his claim as nothing was communicated to the office regarding this problemAll residents are notified on a regular basis as to what is their responsibility and what we take care ofThe manager at *** tried to speak to Ms*** to follon the repair and she was verbally abusive and not willing to speak in civil manner with our office staffIt has been determined that this was an unauthorized repair and will not be reimbursed

Initial Business Response /* (1000, 10, 2014/12/03) */
Contact Name and Title: [redacted] Regional Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hometownamerica.net
[redacted] has a very specific and responsive way of dealing with water emergencies. Ms. [redacted] called the...

emergency line and our maintenance person was at her home within 15 minutes of her initial call. When we realized that the issue is with her water heater, we recommended that she call a plumber as soon as possible. The plumber then claimed that an additional repair was needed and Ms. [redacted] did not communicate this information to the office before making the decision to authorize the repair. We are unable to confirm the validity of the plumber and his claim as nothing was communicated to the office regarding this problem. All residents are notified on a regular basis as to what is their responsibility and what we take care of. The manager at [redacted] tried to speak to Ms. [redacted] to follow-up on the repair and she was verbally abusive and not willing to speak in civil manner with our office staff. It has been determined that this was an unauthorized repair and will not be reimbursed.

Initial Business Response /* (1000, 10, 2015/10/14) */
Community management and maintenance visited the resident's home and discovered her water meter to be faulty. The water meter is scheduled to be replaced and the additional water charges were credited to her account.
Regarding the lot...

rent, the resident was made aware before signing her contract that the lot rent she assumed from the previous owner, $466, would increase at the end of the term (12/31/2015) to current market rents. You'll find that [redacted] Club's market rents are in line with other premium manufactured home communities in the Orlando area.

Initial Business Response /* (1000, 12, 2015/10/08) */
Hometown America sincerely regrets any inconvenience that arose during the installation of the new home. Hometown America has addressed the issues raised by the resident by arranging a meeting with the Regional Manager. Since that meeting, the...

resident has closed on the purchase of a home and continues to reside in[redacted]. Any new issues that may arise going forward can be addressed directly with the community manager.

Initial Business Response /* (1000, 10, 2015/10/14) */
Community management and maintenance visited the resident's home and discovered her water meter to be faulty. The water meter is scheduled to be replaced and the additional water charges were credited to her account.
Regarding the lot rent,...

the resident was made aware before signing her contract that the lot rent she assumed from the previous owner, $466, would increase at the end of the term (12/31/2015) to current market rents. You'll find that [redacted] Club's market rents are in line with other premium manufactured home communities in the Orlando area.

Initial Business Response /* (1000, 12, 2015/10/08) */
Hometown America sincerely regrets any inconvenience that arose during the installation of the new home. Hometown America has addressed the issues raised by the resident by arranging a meeting with the Regional Manager. Since that...

meeting, the resident has closed on the purchase of a home and continues to reside in[redacted]. Any new issues that may arise going forward can be addressed directly with the community manager.