Hometown Athletics and Cheer

From: [redacted] Sent: Wednesday, March 11, 2015 4:35 PMTo: [redacted]Subject: Hometown Athletics and Cheer #[redacted]To whom it may concern:I would like to respond to the complaint from [redacted] regarding a refund of $118,...

ID#[redacted].Ms.[redacted]'s daughter, [redacted], was a cheerleader at my gym (Hometown Athletics and Cheer) for approximately a year.  When Ms.[redacted] began the season with us, she was given an athlete/parent handbook that explained all rules for our facility; Ms.[redacted] signed the agreement, which is currently on file in my office.In the agreement it states that if an athlete leaves before the end of the season or is asked to leave for any reason, no refund shall be granted.  This has been my practice since the gym opened in May 2013 and this is a standard practice at most athletic facilities of this type to encourage athletes to complete full seasons.Her daughter did not complete the full season which would end in May 2015. This is partially the reason I will not refund her $118 (due to the clause in the parent contract); in addition to this, her account is still in arrears for $51. Ms.[redacted] was given a fee schedule at the beginning of the cheer season that showed where all funds that she would pay would be applied.  It is a false statement that I did not show her where the money was going that she was paying. Our athletes did compete at Great Lakes Cheer company this past weekend, All funds that were billed to each cheerleader for this comp were used to pay for this competition. Jill's daughters money was paid and her child did not participate. I have only received one text message from Ms. [redacted] on March 4 demanding a refund and being threatened if I did not comply.  She stated that I would only have two days to refund her money or she would take action and call the news. When I got my mail on Thursday March 5th, she had already contacted the Revdex.com before she ever sent me the message.My allstar cheer program is a very economical program compared to similar cheer centers surrounding our area.  I have tried to price my seasons below most of my competitors due to being a new business and the farming area in which I provide the service. I feel that Ms.[redacted] made another false statement saying that she was being overcharged; She knew the amount that would be billed from the very beginning.  I take pride in serving my community. I feel I have created a safe environment for children of all ages to come and learn how to tumble and cheer. I take this complaint very serious since I believe the allegations are incorrect. Please let me know if you need any further information.Thank you[redacted]Hometown Athletics and Cheer[redacted]

From: [redacted] Sent: Friday, March 13, 2015 1:27 PMTo: [redacted]Subject: Hometown Athletics and Cheer # [redacted]I am writing in response to a complaint from [redacted] ID# [redacted]As stated in Mrs. [redacted]'s complaint, a child...

was injured on the floor during practice.  There was an adult coach and two 16 year old coaches on the floor at the time of the incident.  I was in my office. When the incident was brought to my attention by the injured child's mother, I addressed it immediately and the parent stated that she approved with the way I handled it.  The 16 year old coach apologized to the parent and child.  It was a minor abrasion on the child's ankle. I was later approached by the entire team of parents asking what had happened.  The mother and I explained the situation and again, the little girls mother stated that I handled it correctly. This gathering with the parents was when they asked for an adult to always be present on the floor (an adult is always in the building).  I took note of their concern and told them I would advise them of my plan at the parent meeting on the following Sunday.   I held a parent meeting on that Sunday as planned and none of the parents that had expressed concern showed up, including Mrs. [redacted].  I did explain to the other parents that were present that I would make sure if I wasn't able to be on the floor with the little cheerleaders I would make sure I had another responsible adult there at all times.  I had already contacted another parent as my backup if I needed her help. The parents wanted me to allow them to be present on the floor during practice.  I do not allow parents to do this because it is a distraction to the athletes, not just their own children but to all of the children.   In the past, I had allowed it and the parent showed partiality to her own child; this caused problems with all the athletes and I have since removed that as a practice I use. I believe that Mrs. [redacted] did not like my response to the situation so that is why she pulled her children from my program before the end of the season.I gave Mrs.[redacted] an athlete/parent handbook at the beginning of the season and she was asked to read the handbook and return the agreement with signature and date.  The agreement states if a child leaves the gym before the end of the season or is asked to leave, the funds paid are not refundable. Mrs. [redacted] signed the agreement and I have it on file in my office. I have followed this procedure since my facility opened in May 2013.  All fundraisers that Mrs. [redacted]'s children were involved in were applied directly to their accounts.  The money was used to help pay for her daughters uniforms, shoes, warm ups, competition fees, etc.  I send a detailed bill out each month so every parent knows what charges they were paying at that time; I also give out a receipt to every parent for any money taken into the gym. I feel that Mrs. [redacted]'s statement about not giving receipts in incorrect. I do not take this complaint lightly.  I have worked very hard for two years to make my business a valuable part of the community.  If you have any further questions please contact me[redacted]

From: [redacted] Sent: Wednesday, March 11, 2015 4:35 PMTo: [redacted]Subject: Hometown Athletics and Cheer #[redacted]To whom it may concern:I would like to respond to the complaint from [redacted]...

regarding a refund of $118, ID#[redacted].Ms.[redacted]'s daughter, [redacted], was a cheerleader at my gym (Hometown Athletics and Cheer) for approximately a year.  When Ms.[redacted] began the season with us, she was given an athlete/parent handbook that explained all rules for our facility; Ms.[redacted] signed the agreement, which is currently on file in my office.In the agreement it states that if an athlete leaves before the end of the season or is asked to leave for any reason, no refund shall be granted.  This has been my practice since the gym opened in May 2013 and this is a standard practice at most athletic facilities of this type to encourage athletes to complete full seasons.Her daughter did not complete the full season which would end in May 2015. This is partially the reason I will not refund her $118 (due to the clause in the parent contract); in addition to this, her account is still in arrears for $51. Ms.[redacted] was given a fee schedule at the beginning of the cheer season that showed where all funds that she would pay would be applied.  It is a false statement that I did not show her where the money was going that she was paying. Our athletes did compete at Great Lakes Cheer company this past weekend, All funds that were billed to each cheerleader for this comp were used to pay for this competition. Jill's daughters money was paid and her child did not participate. I have only received one text message from Ms. [redacted] on March 4 demanding a refund and being threatened if I did not comply.  She stated that I would only have two days to refund her money or she would take action and call the news. When I got my mail on Thursday March 5th, she had already contacted the Revdex.com before she ever sent me the message.My allstar cheer program is a very economical program compared to similar cheer centers surrounding our area.  I have tried to price my seasons below most of my competitors due to being a new business and the farming area in which I provide the service. I feel that Ms.[redacted] made another false statement saying that she was being overcharged; She knew the amount that would be billed from the very beginning.  I take pride in serving my community. I feel I have created a safe environment for children of all ages to come and learn how to tumble and cheer. I take this complaint very serious since I believe the allegations are incorrect. Please let me know if you need any further information.Thank you[redacted]Hometown Athletics and Cheer[redacted]

From: [redacted] Sent: Friday, March 13, 2015 1:27 PMTo: [redacted]Subject: Hometown Athletics and Cheer # [redacted]I am writing in response to a complaint from [redacted] ID# [redacted]As stated in Mrs. [redacted]'s complaint, a child was injured on the floor during...

practice.  There was an adult coach and two 16 year old coaches on the floor at the time of the incident.  I was in my office. When the incident was brought to my attention by the injured child's mother, I addressed it immediately and the parent stated that she approved with the way I handled it.  The 16 year old coach apologized to the parent and child.  It was a minor abrasion on the child's ankle. I was later approached by the entire team of parents asking what had happened.  The mother and I explained the situation and again, the little girls mother stated that I handled it correctly. This gathering with the parents was when they asked for an adult to always be present on the floor (an adult is always in the building).  I took note of their concern and told them I would advise them of my plan at the parent meeting on the following Sunday.   I held a parent meeting on that Sunday as planned and none of the parents that had expressed concern showed up, including Mrs. [redacted].  I did explain to the other parents that were present that I would make sure if I wasn't able to be on the floor with the little cheerleaders I would make sure I had another responsible adult there at all times.  I had already contacted another parent as my backup if I needed her help. The parents wanted me to allow them to be present on the floor during practice.  I do not allow parents to do this because it is a distraction to the athletes, not just their own children but to all of the children.   In the past, I had allowed it and the parent showed partiality to her own child; this caused problems with all the athletes and I have since removed that as a practice I use. I believe that Mrs. [redacted] did not like my response to the situation so that is why she pulled her children from my program before the end of the season.I gave Mrs.[redacted] an athlete/parent handbook at the beginning of the season and she was asked to read the handbook and return the agreement with signature and date.  The agreement states if a child leaves the gym before the end of the season or is asked to leave, the funds paid are not refundable. Mrs. [redacted] signed the agreement and I have it on file in my office. I have followed this procedure since my facility opened in May 2013.  All fundraisers that Mrs. [redacted]'s children were involved in were applied directly to their accounts.  The money was used to help pay for her daughters uniforms, shoes, warm ups, competition fees, etc.  I send a detailed bill out each month so every parent knows what charges they were paying at that time; I also give out a receipt to every parent for any money taken into the gym. I feel that Mrs. [redacted]'s statement about not giving receipts in incorrect. I do not take this complaint lightly.  I have worked very hard for two years to make my business a valuable part of the community.  If you have any further questions please contact me[redacted]