Hometown Auto & Credit, Inc.

Initial Business Response /* (1000, 14, 2015/09/03) */
On Tuesday August 25th at approximately 3:in the afternoon Mr*** came to Hometown Auto & Credit Inclocated on ** *** *** in Winston SalemMr*** was approached by licensed North Carolina salesman Jeff C*** who is
employed with Hometown Auto & Credit IncMr*** was at the car lot inquiring about the purchase of a used vehicle.Mr*** came into the office and gave Mr*** his drivers license, and all the information along with a verbal authorization to pull a credit reportIm sorry Mr*** did not enjoy his experience with Hometown Auto & Credit Inc., I have called and left messages for Mr*** to call me with any questions and or concerns dealing with this matterThank You
Initial Consumer Rebuttal /* (3000, 16, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told them not to pull my credit report, I had a score of I said u can do this in two or three monthsThe manager and salesman said, well let's take your information so we will have it and be ready at that timeThey lied as all used car salesman, just like stating a vehicle had 200,miles actual 221,So, nothe answer does not satisfy my request of removing the inquiry off my credit reportCease and desist multiple repeated calls
Final Business Response /* (4000, 20, 2015/09/23) */
Hometown Auto and Credit is working on getting this removed from Mr***'s credit reportThis process is a three to four month processIf Mr*** has any questions please call Ben L*** at XXX-XXX-XXX
Thank You
Ben L***

I am rejecting this response because:
Hometown Auto is lying about the transmission. When the van got towed to hometown auto from the first repossession, the tow truck driver didn't know what they were doing and pushed the van out of the place it was in before they towed it. there is mechanics who looked at the van AFTER it was towed to hometown auto. both said they messed up the transmission on the van when it was towed. the started was in the seat of the van when it was towed. the bolts to the starter was lost and hometown auto couldn't find the bolts and WE HAD TO FIND THEM FOR THEM AT THE CHRYSLER PLACE WHO HAD TO ORDER THEM BECAUSE HOMETOWN AUTO DIDNT HAVE THE SENSE TO CALL TO WHICH I HAD TO PICK THEM UP AND DELIVER THEM.Justin was called by my sister to come get the van. three days later he never went and picked it up and when I called he lied to me and said she said she would call him back. I then called my sister to which she said Justin lied again and I put them on a way call and I told Justin she was on the line and he didn't deny that she told him to come get it the next day. Now they want us to pay for a van that they/and tow truck driver tore up, I don't think so. Hometown Auto is a crook and they lie, every one of them. They also don't shut their mouths while someone is speaking which is very Rude. Especially Ben, Justin and Cathy. I have more to say but will wait until the next response. Hometown Auto doesn't look out for their customers and have lousy mechanic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. They have NOT tried to contact me repeatedlyNot even to offer a loaner vehicleAs a matter of fact last week I called the office three days straight asking for Ben and was connected to a line that the office clearly knew no one was answeringThey knew this because I told themI finally spoke to someone named Steve in the Winston office who knew nothing about my situation and said he would be in touch with BenA week after parking their vehicle on their property and being ignored Ben informed me this morning that he has "no idea what's going on with the vehicle." I told him to leave me out of the games they were playing in that office and quickly hung up because I was in shock & had nothing decent or respectful to say. I am requesting that all contact with this business going forward is through this thread or my own emailI have logged dates and times that I have called and got put on hold with no.option to leave a voicemailI have noted the messages I've left. All I need to know from Home Town Auto is when they will process my refundUntil then I am following up with my complaints with the local news channels, the Attorney General's office etc.; I am warning all of my military veteran associates, and anyone who will listen. At this point all I need to know from Home Town Auto is THE STATUS OF MY REFUNDI prefer communication here or through my personal email

Initial Business Response /* (1000, 14, 2015/09/03) */
On Tuesday August 25th at approximately 3:in the afternoon Mr*** came to Hometown Auto & Credit Inclocated on ** *** *** in Winston SalemMr*** was approached by licensed North Carolina salesman Jeff C*** who is employed
with Hometown Auto & Credit IncMr*** was at the car lot inquiring about the purchase of a used vehicle.Mr*** came into the office and gave Mr*** his drivers license, and all the information along with a verbal authorization to pull a credit reportIm sorry Mr*** did not enjoy his experience with Hometown Auto & Credit Inc., I have called and left messages for Mr*** to call me with any questions and or concerns dealing with this matterThank You
Initial Consumer Rebuttal /* (3000, 16, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told them not to pull my credit report, I had a score of I said u can do this in two or three monthsThe manager and salesman said, well let's take your information so we will have it and be ready at that timeThey lied as all used car salesman, just like stating a vehicle had 200,miles actual 221,So, nothe answer does not satisfy my request of removing the inquiry off my credit reportCease and desist multiple repeated calls
Final Business Response /* (4000, 20, 2015/09/23) */
Hometown Auto and Credit is working on getting this removed from Mr***'s credit reportThis process is a three to four month processIf Mr*** has any questions please call Ben L*** at XXX-XXX-XXX
Thank You
Ben L***

I had a great experience and they were straight forward with me

W*** is a secretary that works for the Winston Salem office and is very rude! I called several times and was treated so disrespectful On top of that I spoke to Reggie N*** face to face and asked for Jeff C*** had he advised that he was in FloridaWell just so happen I called the high point office and he was there! I just need my letter with a previous Vin number from a car I am no longer responsible for at hometown! I wouldn't recommend anyone to do business here EVER!!

We apologize for any rude behavior you feel you received at Hometown Auto and Credit. That is not what we practice and we will be sure to mention it to our staff. We strongly dispute customer’s claim that the towing company damaged the transmission. This vehicle was repossessed for breach of contract/non-payment. We would be happy to provide the customer with a payment history reportRegarding claims of being overcharged on the air conditioning: Customer was outside of their warranty period and was only charged our cost on that repair. Several other repairs were done at no cost to the customer even though they were out of their warranty periodAlthough the vehicle is parked on our property at this time, Hometown Credit no longer owns the vehicle

I went to hometown auto and credit after reviewing their ads on Craigslist I was REALLY impressed with Mark Band his no-hassle way of getting me into a much nicer vehicle and he even lowered my note then my previous lenderI would recommend hometown auto credit to everyoneVery positive overall experienceA++

Reggie from Hometown Auto made me feel right at home and gave me good quality service that anyone can count on
***

Hometown auto gave me ae fair trade for my old car and a low down payment that didn't hurt my pocketsThey gave me a low monthly payment that I will be comfortable paying every monthThey gave me straight talk, no pressure, explained everything to me
They showed me several cars that was available for my budget but what made this experience great is that I got the car I wanted, they sent someone to their Winston Salem location to bring the car to High Point

I am rejecting this response because:
The reason the van is still parked there is because it doesn't run. The odometer doesn't work and it doesn't start.  They are liars and crooks

Initial Business Response /* (1000, 5, 2016/08/16) */
We here at Hometown Auto and Credit hold our reputation to a very high standard in the finance and used automotive industry. Mrs. [redacted] came into our dealership to purchase a used automobile, she bought a 2003 Chevrolet Trailblazer. When...

Hometown Auto sales a used vehicle we provide a 90 day 50/50 split warranty because we understand that when selling a used automobile there is a chance the buyer may incur having a mechanical issue. This warranty goes in affect at the time of sale and expires after 90 days from the time of purchase. This warranty is in place to protect the buyer and let them know that Hometown stands behind our product and we are on the same team as the buyer. We hate when a vehicle has a problem any time, and in Mrs. [redacted]s case we are very aware and sensitive to having so may issues in such a short time period. To help Mrs. [redacted] out with the problems we took it upon our company here at Hometown to provide a 100% no charge warranty for the issues she has had to deal with on her used Chevrolet Trailblazer. Hometown paid for all the issues and provided a free towing service for her inconvenience. We understand Mrs. [redacted] still needed transportation and we look at the rental car industry and the fees they charge for a rental car which range for 65.00 per day and up, with a deposit as much as 200.00 upfront. We feel that offering a rental for 20.00 per day with no deposit is a very fair price to rent a vehicle. I would love to have Mrs. [redacted] come in and we can gladly work out any issue or unfair treatment she has felt she has had with Hometown Auto and Credit.
Thank You
Ben L[redacted]
Operations Manager
[redacted]

We are regretful that the customer has had issues with the Used vehicle she purchased from our dealership and understand her frustration.  We have spoken to the customer and have a resolution in place regarding the issues she has had.  We have Ms. [redacted] in a rental car at no charge while...

we make the necessary repairs to her vehicle with the agreement that she will keep her payment up to date and current.  When Ms. [redacted] purchased her vehicle she signed a 90 day 50/50 limited warranty which requires the customer to pay for 50% of the repairs.  She was NOT charged at all for the initial repairs done in March of this year, which would have normally been expected based on the agreement she signed.  We have since adjusted a second bill that was outside of her covered limited warranty period.  We feel that we are doing as much as possible to assist the customer and trust that this is a satisfactory resolution. Credit is automatically reported to the Credit Bureaus based on the customer's payment history.  Timely payment on the retail installment contract is expected and is not related to and should not be affected by service issues.

[redacted] and [redacted] purchased a 2001 Chrysler Town and Country van from our dealership on 2/4/2016.  On 5/18/16 Customer wrecked the vehicle and at customer’s request vehicle was repaired at an outside body shop and customer retained ownership of vehicle as owner retained...

salvage.  Vehicle was repossessed from customer on 1/29/2018 for non-payment and lack of contact.  Vehicle was towed to our facility properly for a front wheel drive vehicle.  No damage was done to the transmission or undercarriage of the vehicle.  When the vehicle was delivered to our facility the old starter was laying in the front seat, apparently removed by an outside mechanic, whose work we neither warranty or guarantee.  We repaired the starter at our facility at no charge and the customer redeemed the vehicle.  When customer contacted us about transmission problem she said we would need to contact her relative who was driving the car to arrange for towing.  We were unable to get in touch with relative for several weeks.  Once contact was established we towed the vehicle to our facility at no charge to customer.  Customer was under a limited warranty at time of purchase and even though warranty had expired we towed vehicle at no charge to the customer.  Vehicle was repossessed again on 3/12/2018 for non-payment

Mr. [redacted] came into the Patterson Avenue location of Hometown Auto on September 15th 2015 and purchased a Dodge Dakota. On September 17th Mr. [redacted] called me, Ben L[redacted], about some concerns with the truck. He stated that the truck was running rough and seemed to be leaking fluid from...

underneath, but stated that he checked all the fluids and everything seemed to be full. Mr. [redacted] did not feel comfortable driving the truck to our High Point location so I arranged to have the truck towed in, I offered Mr. [redacted] a rental and he let me know he had a company truck to drive. We got the truck here and it in fact had a transmission fluid leak which we repaired and even though Mr. [redacted] bought the truck with a 90 day 50/50 split cost warranty, I felt the right thing to do was pay for the service work and tow in full and not charge him anything.   The following week on September 21st Mr. [redacted] called me and said the truck was shaking badly and smoking.  I apologized and told him I would again have the truck towed in and fix the issue at no cost to him. Once we examined the truck we determined that it may become a bigger problem for Mr. [redacted] I offered to trade him out the truck with no additional money down and transfer all money paid on the Dakota to the new truck, a Chevrolet Colorado. On November 2nd, Mr [redacted] called me and said the “new” truck was acting similar to the previous truck -running rough and shaking.  I offered to tow the truck to our shop and make the necessary repairs. Mr. [redacted] was not charged for the repair to the fuel tank, plugs and wires. Once again he was not charged for the repairs although he did have a limited 90 day split cost warranty. On January 4, 2016 Mr. [redacted] called me and said he smelled gas and looked under the truck and saw some rusty areas.  He asked me if we would help him fix this issue so he would not face any other issues with this down the road. I told him we could split the cost per his 50/50 warranty. Mr. [redacted] drove the truck here and dropped it off. We replaced the fuel tank and charged Mr. [redacted] only half of the total service bill.  I did not hear from Mr. [redacted] again until August 4th 2016, when he called and said the truck was running rough again and I had the truck towed to High Point. The truck had misfire codes again, and the repairs on the coils and wires were done at no charge.  He seemed very thankful at the time, but one month later had the same issues and he stated that he did not want the truck and did not want it reported on his credit. I explained to him we went above and beyond on all work and customer care with him and I would be glad to try and make it right with this vehicle.  He declined that offer and returned the truck. We have submitted a request to the Credit Reporting Agencies we report to to have this deleted from his credit file.  It could take up to 60 days for the file to be deleted permanently. We are declining the request for any money to be refunded. We regret that Mr. [redacted] was unhappy with his experience at Hometown Auto.  If Mr. [redacted] would like to speak with me I would be more than glad to meet with him or he can call me at [redacted].

I purchased my car from Hometown November 2014. I have been having problems with my car since December 2014. My engine went out; I have had multiple issues with my radiator; the elbow connectors were bad and the electrical system is malfunctioning which is causing the warning lights to come on. One of the motor mounts was broke and the other loose. These issues have been reported to the dealership several times as well as my car has been in their repair shop numerous of times, yet the issues continue. The last service visit was this past Monday 10/19. I was advised by head of repair to bring my car in and he will make sure that all the repairs are done. They replaced the radiator, tightened up the loose motor mount and replaced the broke one. I was advised that while replacing the radiator they found a crack in the intake system, which was repaired. I got my car back Tuesday 10/20 and now my car is making a loud squealing noise, the valves are loose as well as my car is smoking from under the hood (not from the radiator this time). A new issue that I'm having since I got my car back from them is that it stalls when I turn. I wouldn't even recommend my worst enemy to purchase a car from Hometown. The has been truly an awful experience. It has not only caused stress (which is affecting my health) but has caused me to miss time at work, putting my job in jeopardy.

I got a car from home town auto and the check engine light came on and they said they would fix it after take it back around 4 times I had to pay half for a caltic covert that was bull I let the car go back

We regret Ms. [redacted] has been unhappy with her experience at Hometown Auto.  We have tried repeatedly to contact the customer to address her concerns.  On the several occasions when we have been able to get in contact with her she has hung up the phone when we have put her on hold to get...

information from the service center.  Upon calling her back immediately she has not answered the call.  We would be happy to discuss a resolution with Ms. [redacted] if she would like to return the call.  We have left voice mail messages for her on several occasions.

Initial Business Response /* (1000, 5, 2016/08/16) */
We here at Hometown Auto and Credit hold our reputation to a very high standard in the finance and used automotive industry. Mrs. [redacted] came into our dealership to purchase a used automobile, she bought a 2003 Chevrolet Trailblazer....

When Hometown Auto sales a used vehicle we provide a 90 day 50/50 split warranty because we understand that when selling a used automobile there is a chance the buyer may incur having a mechanical issue. This warranty goes in affect at the time of sale and expires after 90 days from the time of purchase. This warranty is in place to protect the buyer and let them know that Hometown stands behind our product and we are on the same team as the buyer. We hate when a vehicle has a problem any time, and in Mrs. [redacted]s case we are very aware and sensitive to having so may issues in such a short time period. To help Mrs. [redacted] out with the problems we took it upon our company here at Hometown to provide a 100% no charge warranty for the issues she has had to deal with on her used Chevrolet Trailblazer. Hometown paid for all the issues and provided a free towing service for her inconvenience. We understand Mrs. [redacted] still needed transportation and we look at the rental car industry and the fees they charge for a rental car which range for 65.00 per day and up, with a deposit as much as 200.00 upfront. We feel that offering a rental for 20.00 per day with no deposit is a very fair price to rent a vehicle. I would love to have Mrs. [redacted] come in and we can gladly work out any issue or unfair treatment she has felt she has had with Hometown Auto and Credit.
Thank You
Ben L[redacted]
Operations Manager
[redacted]

I went to Hometown auto with my mom so she could get a car. She talked to Mark B[redacted] and he was so nice. She test drove the car, fell in love with it, and did the paperwork. Ben the owner came over to introduce himself and to make sure my mom was happy. We were in and out of there in no time. I also talked to them and plan on getting my car there very soon. Thanks for everything Hometown Auto in High Point!!