Hometown Auto & Credit

Initial Business Response / [redacted] (1000, 5, 2016/08/16) */ We here at Hometown Auto and Credit hold our reputation to a very high standard in the finance and used automotive industryMrs [redacted] came into our dealership to purchase a used automobile, she bought a Chevrolet Trailblazer When Hometown Auto sales a used vehicle we provide a day 50/split warranty because we understand that when selling a used automobile there is a chance the buyer may incur having a mechanical issueThis warranty goes in affect at the time of sale and expires after days from the time of purchaseThis warranty is in place to protect the buyer and let them know that Hometown stands behind our product and we are on the same team as the buyerWe hate when a vehicle has a problem any time, and in Mrs [redacted] s case we are very aware and sensitive to having so may issues in such a short time periodTo help Mrs [redacted] out with the problems we took it upon our company here at Hometown to provide a 100% no charge warranty for the issues she has had to deal with on her used Chevrolet TrailblazerHometown paid for all the issues and provided a free towing service for her inconvenienceWe understand Mrs [redacted] still needed transportation and we look at the rental car industry and the fees they charge for a rental car which range for per day and up, with a deposit as much as upfrontWe feel that offering a rental for per day with no deposit is a very fair price to rent a vehicleI would love to have Mrs [redacted] come in and we can gladly work out any issue or unfair treatment she has felt she has had with Hometown Auto and Credit Thank You Ben L [redacted] Operations Manager [redacted]

My wife and son went to Hometown Auto yesterday in High Point to get a carThey worked with Mark B [redacted] who made everything so easy for themThey bought the info they were told to bring and when they got there my wife test drove the car she wanted, fell in love with it and they did the paperworkThey were there a couple of hours, and she told me everything went smoothlyThey met Ben the owner who she said was very friendly and wanted to make sure she was happyWhen all was done she drove the car home and said she felt like she had won the lotteryMy son will be the next one to get a car from them very soon! Thank you Hometown Auto in High Point for making my wife's experience such a positive one

I went to Hometown auto with my mom so she could get a carShe talked to Mark B [redacted] and he was so niceShe test drove the car, fell in love with it, and did the paperworkBen the owner came over to introduce himself and to make sure my mom was happyWe were in and out of there in no timeI also talked to them and plan on getting my car there very soonThanks for everything Hometown Auto in High Point!!

Initial Business Response / [redacted] (1000, 5, 2016/08/16) */ We here at Hometown Auto and Credit hold our reputation to a very high standard in the finance and used automotive industryMrs [redacted] came into our dealership to purchase a used automobile, she bought a Chevrolet TrailblazerWhen Hometown Auto sales a used vehicle we provide a day 50/split warranty because we understand that when selling a used automobile there is a chance the buyer may incur having a mechanical issueThis warranty goes in affect at the time of sale and expires after days from the time of purchaseThis warranty is in place to protect the buyer and let them know that Hometown stands behind our product and we are on the same team as the buyerWe hate when a vehicle has a problem any time, and in Mrs [redacted] s case we are very aware and sensitive to having so may issues in such a short time periodTo help Mrs [redacted] out with the problems we took it upon our company here at Hometown to provide a 100% no charge warranty for the issues she has had to deal with on her used Chevrolet TrailblazerHometown paid for all the issues and provided a free towing service for her inconvenienceWe understand Mrs [redacted] still needed transportation and we look at the rental car industry and the fees they charge for a rental car which range for per day and up, with a deposit as much as upfrontWe feel that offering a rental for per day with no deposit is a very fair price to rent a vehicleI would love to have Mrs [redacted] come in and we can gladly work out any issue or unfair treatment she has felt she has had with Hometown Auto and Credit Thank You Ben L [redacted] Operations Manager [redacted]

I loved it and everyone was very friendly

We regret Ms [redacted] has been unhappy with her experience at Hometown Auto We have tried repeatedly to contact the customer to address her concerns On the several occasions when we have been able to get in contact with her she has hung up the phone when we have put her on hold to get information from the service center Upon calling her back immediately she has not answered the call We would be happy to discuss a resolution with Ms [redacted] if she would like to return the call We have left voice mail messages for her on several occasions

[redacted] and [redacted] purchased a Chrysler Town and Country van from our dealership on 2/4/ On 5/18/Customer wrecked the vehicle and at customer’s request vehicle was repaired at an outside body shop and customer retained ownership of vehicle as owner retained salvage Vehicle was repossessed from customer on 1/29/for non-payment and lack of contact Vehicle was towed to our facility properly for a front wheel drive vehicle No damage was done to the transmission or undercarriage of the vehicle When the vehicle was delivered to our facility the old starter was laying in the front seat, apparently removed by an outside mechanic, whose work we neither warranty or guarantee We repaired the starter at our facility at no charge and the customer redeemed the vehicle When customer contacted us about transmission problem she said we would need to contact her relative who was driving the car to arrange for towing We were unable to get in touch with relative for several weeks Once contact was established we towed the vehicle to our facility at no charge to customer Customer was under a limited warranty at time of purchase and even though warranty had expired we towed vehicle at no charge to the customer Vehicle was repossessed again on 3/12/for non-payment

I am rejecting this response because: The reason the van is still parked there is because it doesn't runThe odometer doesn't work and it doesn't start They are liars and crooks

Mr [redacted] came into the Patterson Avenue location of Hometown Auto on September 15th and purchased a Dodge DakotaOn September 17th Mr [redacted] called me, Ben L [redacted] , about some concerns with the truckHe stated that the truck was running rough and seemed to be leaking fluid from underneath, but stated that he checked all the fluids and everything seemed to be fullMr [redacted] did not feel comfortable driving the truck to our High Point location so I arranged to have the truck towed in, I offered Mr [redacted] a rental and he let me know he had a company truck to driveWe got the truck here and it in fact had a transmission fluid leak which we repaired and even though Mr [redacted] bought the truck with a day 50/split cost warranty, I felt the right thing to do was pay for the service work and tow in full and not charge him anything The following week on September 21st Mr [redacted] called me and said the truck was shaking badly and smoking I apologized and told him I would again have the truck towed in and fix the issue at no cost to himOnce we examined the truck we determined that it may become a bigger problem for Mr [redacted] I offered to trade him out the truck with no additional money down and transfer all money paid on the Dakota to the new truck, a Chevrolet ColoradoOn November 2nd, Mr [redacted] called me and said the “new” truck was acting similar to the previous truck -running rough and shaking I offered to tow the truck to our shop and make the necessary repairsMr [redacted] was not charged for the repair to the fuel tank, plugs and wiresOnce again he was not charged for the repairs although he did have a limited day split cost warrantyOn January 4, Mr [redacted] called me and said he smelled gas and looked under the truck and saw some rusty areas He asked me if we would help him fix this issue so he would not face any other issues with this down the roadI told him we could split the cost per his 50/warrantyMr [redacted] drove the truck here and dropped it offWe replaced the fuel tank and charged Mr [redacted] only half of the total service bill I did not hear from Mr [redacted] again until August 4th 2016, when he called and said the truck was running rough again and I had the truck towed to High PointThe truck had misfire codes again, and the repairs on the coils and wires were done at no charge He seemed very thankful at the time, but one month later had the same issues and he stated that he did not want the truck and did not want it reported on his creditI explained to him we went above and beyond on all work and customer care with him and I would be glad to try and make it right with this vehicle He declined that offer and returned the truckWe have submitted a request to the Credit Reporting Agencies we report to to have this deleted from his credit file It could take up to days for the file to be deleted permanentlyWe are declining the request for any money to be refundedWe regret that Mr [redacted] was unhappy with his experience at Hometown Auto If Mr [redacted] would like to speak with me I would be more than glad to meet with him or he can call me at [redacted]