Hometown Computers & Support

Review: I took in my iPod to have a new battery and screen installed. Scott called me 6 days later to say he broke the ipod and wanted me to pay for the repairs and he would find me a replacement ipod. I told him that was unacceptable because the replacement would not have a new battery or screen. I then sent him 2 emails listing alternatve solutions and he refuses to reply to them.Desired Settlement: I want the same model iPod with a new screen and battery and a battery warrenty in my name. I will then pay the amount we agreed upon.

Business

Response:

iPod came in repair to have both a screen and battery replaced on unit, on Oct 15th, I had screen in stock and had to order battery.

I called customer on Friday, Oct 18th (though could have been later) to indicate that the screen and battery has been replaced but the iPod is only showing a White screen and no graphics and that I was investigating the matter further. I called the following day to indicate it seemed to be a bigger issue and I gave the suggestion of replacing his iPod with a replacement one or allowing him to get the difference from what would have been paid to Hometown Computers and a replacement one, of approx. $150 online. He told me to move ahead that he would be out of town until Friday.

I took unit to another repair partner and also had him look at the system and he noticed nothing wrong with the system, he also replaced screen and battery in case those were potentially bad as well. He stated that he has seen this before and probably what happened is a part broke during repair or more than likely a part broke during the fall (reason screen was cracked) and just opening up the unit to replace screen caused the piece to totally break further.

After reviewing spam email folder I did find emails from customer indicating he wanted the difference between my repair cost and a refurbished unit from Apple that came with a 1 year warranty, transferable to him. I also received another email stating he talked to his Attorney's [redacted] and [redacted] and they agreed that the only solution was a refurbished unit with warranty. I did not agree with that since I never implied my repair came with any type of warranty and felt customer was trying to gain a newer unit. Though contrary to my feelings that fall and opening of unit caused the real issue I went ahead and ordered a replacement for the customer. Customer picked up unit on 11/8/13 and paid his full balance in full. I considered the matter closed at that time.

On Nov 8th I received an email that during the process he contacted his credit card company and filled and was going to be in the next week to take care of it. He has not came back and I am filling out the information to stop the chargeback action as well, since he has not been in the last 2 weeks.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please close my case [redacted] and mark it satisfied.

Thanks,