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Hometown Grocery

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Hometown Grocery Reviews (8)

Customer came in and drove with *** *** and landed on the Ford Escape (stock # ***)The customer did initial the F&I Worksheet saying they did test driveDuring the F&I Worksheet the customer told *** *** that they were not sure if by having their daughter on
the loan would effect an approval*** told me this and I advised him to get a credit application with both names so we could run the credit and take a look that they would qualify as a joint account for the loanAfter getting a signed credit application I did pull credit on both names on Transunion only and did not submit it to any of our lendersOnce seeing the credit I did present numbers for ***He presented the numbers and the customer got upset at the trade in value that we had shown $4,for and the customer made a counter offer of a difference of $5,amount financedOnce he told me that they were offer $9,by two other dealers / individuals I then printed out the Manheim auction report showing what they are currently doing at the auctionI did go out with the second set of numbers that now reflected a trade in value of $4,Customer did tell me the same story that they were offered $9,by two other dealers / individuals and seemed offended at what we offeredI did show them the auction report that I had printed out and told me that another dealer showed them the same report and they didn’t believe itThey then said that if they couldn’t get $9,for the trade that it was just a waste of time now and that we wasted their time and got up and leftUnfortunately we can’t always please every customer and agree to terms, both I and *** did treat them in a professional and respectful manner
Thank you,

To whom it may concernRe: *** *** ***Douglass Nissan of Waco has removed all contact information from our store and marketing databases as per *** *** request Thank you*** ***General Manager***

I need more time to resolve this issue I was just notified.Thank you*** ***General Manager

Complaint: [redacted]
I am rejecting this response because: the Dealership Douglass Nissan of Waco, Texas has had plenty to time to take my name off of ALL of their advertising materials and...

mailings. I filed this complaint against Douglass Nissan on 9-23-17. That is almost 2 months ago. Again, I do not want to receive ANY more of your Douglass Nissan Mailings or communication. I AM not interested in Douglass Nissan products. This can be handled quickly and efficiently; by, talking to your advertising department; getting a list of the names and addresses of your mailings and deleting my information. I feel that you are busy and do not want to handle this issue; as it is not important to you; but, urgently important to me. Remove my information; please today; 10-21-17 and send me written communication through this forum that I will not ever receive any more Douglass Nissan mailings or communication.

Complaint: [redacted]
I am rejecting this response because:
Again in good faith I unwisely signed the credit application with the understanding that our credit would not be checked until we came to an agreement on a deal. Fortunately we found a dealership to help us get a vehicle for my daughter and gave us a reasonable trade offer. Sorry but we will never be back to your dealership or recommend them to others. 

Complaint: [redacted]
I am rejecting this response because:I never said we were treated badly. The problem was we were never informed that our credit was being checked. Yes, I unwisely signed the credit form only because [redacted] assured me our credit would not be checked unless we came to terms with the vehicle. They obvious ran my credit before we ever got an appraisal of our trade. They did act as if we were untruthful about our previous trade offer, even questioned if other dealer thought it was a diesel engine? I understand you may not be able to satisfy all customers, but we are not unreasonable customers. We left under good terms I thought? The problem was when we got home that evening and discovered they had pulled my credit without my consent. I will not make the mistake of signing the credit request until a deal is made. No more good faith bargaining. Thanks to this dealership!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Tell us why here...Being the customer asked the specific question of approval for a loan with the daughter on it before any figures were presented our sales people are trained to get a credit application from the customer so we can see the credit and we can answer their question, and that is why the customer filled out a credit application and signed it.  Once the customer gave us permission with a signed credit application and at that point we were able to tell the customer by looking at their credit application and credit history that we didn’t foresee any issues with an approval.  At that point we then presented a quote to the customer that they rejected based on trade in value.

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Address: 102 S Adams St, Grinnell, Kansas, United States, 67738


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