Hometown Handyman

The complainant agreed to a settlement with the Corporate office on this issue today, 10/6/She agreed to close her complaint with the Revdex.com.Regards,*** ***
*** ***

This statement does not represent what happened at allSo how do I reply not that it matters as I shut down for now She wants almost $for what she said was wrong when my bill was $witch included materialI told her that we would match the house but she does not remember as she was
recovering from surgery and I think ** ***By The way the guy that did the siding was a referral I made no money fromShe did not mention that the high winds we had blew shingles off all over her house roof but mine were fine. She did not mention I called a roofer for herShe did not mention I went to her house after she told me she was a single Mother with boys and had a list of work she wanted done and I told her she did not need to pay me I would show her how to fix it for freeShe did not mention I cut a broken limb from her tree no charge, She did not mention I offered to relay bricks that had nothing to do with me on her porch no charge and bought the material to do it no chargeShe said nothing about her Dad that is only a painter that he said the work looked greatShe did not tell you that her gutter above the porch blew down and called to ask me to take it down because it was banging against the house and I did that and have not billed her yetShe failed to say that she told me the quality of the work lookedHer father never had to ask me to put the railings back on I just was waiting to see what they were going to do about the posts, but he was there when I was putting them up and we were joking and laughingShe called me, got abusive, I told her I was hanging up, hang up as I am not going to be yelled at, and her father even told me he has had to hang up on herShe was never charged for flashing and none is needed. I also offered to help by letting her use my trailer to haul trash and told her I would pull it to the dump to help out

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was no resolution offered by the business--merely a long rambling of excuses and incorrect informationClearly he has no business ethics or morals, and even states it doesn't really matter how he replies to my complaints since he has shut down the business "for now." I feel this is a temporary "fix" to get out of answering to my complaints, or possibly in an attempt to protect himself as I have found out he has no business license, nor is he licensed as a contractor though he represents himself as such He had business flyers, business cards, a sign advertising his business he placed in my front yard, as well as a webpage with pictures of his jobs/work (which has since been removed) Foolishly, I did not contact the state licensing board prior to hiring him to verify him as a true contractor--a costly mistake I will not make againPlease see the attached photo of the flyer he was distributing around local businesses.At this point, I have sought legal counsel and will proceed to court On the advice of my attorney, I will also report him to the state contractors' licensing board and the county for not obtaining the proper permits for the work he did

Customer was called by our outbound call service and initial service call for oil furnace not working was conducted February 23, 2016. Our certified licensed technician noted the following:
• February 23, 2016 customer has heat. Found the [redacted] oil furnace badly sooted and in need of...

maintenance. Customer does not want the humidifier repaired. Needs a new nozzle, new oil filter, electrodes adjusted, both primary and secondary air adjustments cleaning of the heat exchanger and the flue. Also recommended new air filter and the pulling and cleaning the blower motor and the blower wheel. Discussed our VIP HSP maintenance. All declined at this time. Customer has other service companies scheduled for estimates. $79.50 [redacted] • February 24, 2016 landlord/tenant situation. Landlord would not return my phone calls for payment or for instructions on locking/ closing up the house.
• Spoke to [redacted]. Customer had declined our repair estimate yesterday then later called back and wanted some of the work done.
• She originally called us out, in her words, because the furnace burped and created soot which her tenants had tracked thru the home. I returned today and replaced the oil filter, oil nozzle, and adjusted the electrodes and both the primary and secondary. Replaced the blower electrical absorption system.
• She stopped by at this point and said that additional soot was in the home. I never cleaned out the heat exchanger or disassembled the flue.
• This furnace needs a complete cleaning, flue cleaning and chimney cleaning. Also the blower wheel and filter and most likely the A coil need cleaning. She did not want the humidifier worked on. Two tenants asked me this morning about their sinus issues which I told them it was being caused by the furnace and the humidifier. Pulled the side door, the only door I used, closed but couldn't lock it due to a key needed for the deadbolt. Spoke to Leon, Harry, and [redacted]. The soot is being pulled in by the return cutout for the air filter, which isn't sealed on either end. [redacted] Created By: [redacted] (02/24/2016 18:14:04) I have been in contact with [redacted], Miller and the customer; Customer states inside of home covered with black soot. We are not/have not taken any responsibility for this; [redacted] was out yesterday along with two other companies for estimates per customer. [redacted] stated none of the work he did would have caused this situation, noticed black soot February 23, 2016 Furnace was working when we came out yesterday and today.
• According to work description per outbound call service furnace was not working.
Created By: [redacted] (02/24/2016 18:14:04) Called customer for payment after she would not answer technician’s calls or return voice messages for payment. Customer stated tenants woke to black soot coming from noses and she experienced black soot in her nose after one hour at the home. Did not have soot issue before service work. Customer stated she called Service Master and they informed her it would be $5000 to rent Air Scrubbers, sight unseen.
• Customer states [redacted] did not close vents and informed her they would experience black soot for 2 - 3 days.
• Customer did not pay bill of $940 until she figures out how much remediation is going to be as she has housed tenants at another location. Informed customer we are conducting investigation and will contact her tomorrow, customer has my contact information.
• Per technician tenants complained about black soot on February 23 and again on February 24, 2016 which indicated this was a pre-existing condition.
•
February 29, 2016 I spoke with customer and she stated tenants were still having soot problem; offered to send same or another technician out, customer declined and stated she was having another company complete recommended work. Customer stated she paid for air scrubber rental and housekeeping services and we are even and she does not owe us anything, asked customer about value of work completed at rental property, customer did not want to hear that.
Created By: [redacted] (03/04/2016 14:54:08) Customer called into customer service even having Harry’s contact information to ask why she got an outstanding invoice from us when technician did not complete any work. Customer service representative read technician’s notes to customer of work completed; customer then stated that technician the nozzle he installed was the wrong size. Customer service representative again offered to send another technician out, customer declined as she had work completed by another company. Customer was transferred to accounting department to discuss bill and she hung up.
Customer has my direct contact information and has called to discuss this with others instead of me; I turned customer over to our collections department
Created By: [redacted] (03/29/2016 16:50:14) Customer called into customer service because she received final notice and has been waiting for someone to be reasonable, her patience is about to expire and she is upset as we have not given in to her request to waive bill. Customer stated she was going to contact Revdex.com, [redacted] and start a campaign against us.
SUMMARY:
• Customer did not pay for services provided.
• Customer declined offers for return visits by certified licensed technician to address her concerns.
• Customer had pre-existing condition with soot in the home.
• Customer has been provided with invoice and is attached to final notice, sending another today.
• Customer was not present at conclusion of work.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I did try to contact Mr. C[redacted], by phone and email, no response, thus I decided to submit a claim thru you. Yes, after much discussion they did refund the $600 for copper,but I feel that $168 is too little of the $1870 charged, and before work was done they should have known what they needed to do.  I even told them we were willing to negotiate a better split.  I will be pleased toprovide you with copies of all correspondence.
Regards,
[redacted]

Ref.: Complaint # [redacted]
[redacted]
[redacted]
Forestville , MD [redacted]
Dear [redacted]:
My Plumber Heating and
Cooling is pleased to provide the following response to the rejection of our
response to the referenced above.
My Plumber Heating and
Cooling has...

refunded [redacted] $559.
Sincerely,
 
Michael *. J[redacted]
Customer Service Manager
My Plumber Heating and
Cooling

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the Montgomery County Office of Consumer Protection (https://[redacted]) has not received any emails/phone calls/letters in response to this same complaint and there has not been any resolution to date. This is a direct reflection on this contractor's behalf and a disregard for immediate correction at the expense of the consumer - CAVEAT EMPTOR.Proper resolution is a forfeiture of any/all licenses and practices in the commercial industry and any other action is a 'smoke screen' to illegitimate practices. The MD States AG is in contact and will be following up on this contractor as well.
Regards,
[redacted]

From: Michael J[redacted] <[redacted]@myplumber.com>Date: Thu, Jun...

18, 2015 at 11:50 AMSubject: Re: ComplaintTo: [redacted] <[redacted].com>Cc: [email protected] Whom it May Concern:After speaking with [redacted] we were able to resolve this complaint.We are refunding the $35 to [redacted]'s Credit Card.Please mark this as resolved.Regards,Michael  J[redacted]Customer Service ManagerMy Plumber Heating & Cooling [redacted]Manassas, VA [redacted]###-###-####Michael.J[redacted]@MyPlumber.comwww.myplumber.com"The Company of Choice"

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We had no knowledge of asbestos until customer made
us aware after the fact.We are not an asbestos abatement company.The work is permitted.Our trenching work was around one foot wide to
remove and accommodate new line.We offered to have a professional cleaning
company go out and clean...

customer's home as a courtesy, customer declined.We have continually attempted to complete work
which consists of connecting plumbing in bathroom, customer declined.
While I have documentation expressing sorrow for
[redacted]'s miscarriage, the is no supporting medical evidence that this
situation had any involvement.We have been out to customer's home as recently
as September 25, 2015. It is the homeowner’s responsibility to inform
contractors of potential problems in their home.The sampling standards are set by the EPA not
MyPlumber.The statement that my company spread asbestos
over the entire home is inaccurate as the test results indicate levels of not
detectable and well EPA standards.There was a preexisting condition which we were
not informed of that exposed my employees to a hazardous situation.Customer states home inspection did not reveal
asbestos, when in fact there is/was.Customer had flooring installed over the
asbestos tile; the installer should have informed you of the asbestos and
recommended removal.We came out to repair line from kitchen to main
drain with the attempt to save as much of your flooring as possible.Our safety record is open for scrutiny anytime
as there are local, state and federal oversight into our industry.Customer has from the beginning has attempted to
have the work we completed at his home free of charge.We are not liable for conditions at customer’s
home.

It is with regret the number was not removed properly at the first contact and the party was inconvenienced. It isn't My Plumber's policy to forward anyone with a concern to our website as we do take these requests verbally. An internal investigation of what transpired will be conducted in...

detail so that this doesn't happen again. The number has since been blocked from future calls.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The response is partially true. The company has informed me it will refund the inspection fee after providing poor services to me. I had significant concerns with the HVAC inspector's findings, and went to three other parties to request inspections (one being a local handyman, not a specific HVAC technician). All three other opinions rejected My Plumber's findings, which would have cost me $2500-$4000 to repair. Instead, I had to pay $500 for other reputable businesses to give me other opinions.Had My Plumber does its job properly (like the third company did), the total cost of the visit would have been $49 inspection fee plus the cost to add freon to my system - much lower cost than $500.
Regards,
[redacted]

First we want to apologize for any inconvenience this has caused and want to assure our consumer the issue has been resolved. We have reviewed the call history and received notification to remove the number on December 30, 2016. Because we outsource outbound calling there was a slight...

 delay in this request making it to our outbound-call vendor before another call was made to our consumer. Remedies have since been taken to correct the issue going forward and it has been confirmed that the number has been officially removed  from our call list.

We strive to delivery 100% customer satisfaction and I apologize that we did not deliver [redacted] the level of service that she has become accustomed to after many years of using MyPlumber Heating and Cooling. We currently have 3086 Priority Club members and more than 50% has been members for three...

years or longer. [redacted] has been refunded $40 for her two months of Priority Club membership and we will not deduct any monies from her banking account.Listed are my findings from [redacted]'s complaint(s).[redacted] was calling technician who was not available instead of office.[redacted] called Customer Service on June 20, 2016 and June 21, 2016 which resulted in Issue Tickets being created, normal response time to an Issue Ticket is 24 - 72 business hours.[redacted] called dispatch office June 10, 2016 for an E.T.A. and was told she was scheduled during an Anytime Timeframe.Call moved from June 7, 2016 to June 10, 2016 due to no response from customer, left voice message [redacted].Called [redacted] on both numbers May 25, 2016 requesting customer to call back to reschedule hydro jet [redacted].May 19, 2016 13:54 Spoke with Anthony as customer wanted E.T.A. informed customer it would be closer to 15:00 and we would reschedule if she needed additional time [redacted].May 19, 2016 13:05 Left voice message on both numbers that we will call when technician is on the way [redacted].Again, I apologize for not delivering the level of service you expect from MyPlumber Heating and Cooling. I called and left [redacted] a voice message to to call me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is a new customer to who I have spoken with directly and attempted to address her concerns and misperceptions of our services during our telephone conversation; our Priority Club is not a home warranty service, but a maintenance plan which provides benefits that are not afforded to nonmembers;...

benefits of the program include but are not limited to three yearly inspections/service, one for plumbing, one for heating and one for air conditioning, a dedicated customer service team, dispatch priority and discounts off services.
In response to the complaint, customer stated she was not happy with technician who did not conduct a complete furnace inspection which is a service under Priority Club membership; I offered to send a field service supervisor to the home at no cost to conduct a complete inspection and complete the check list in customer’s presence.
Customer stated that furnace was misdiagnosed by my technician and again a field supervisor would reevaluate the furnace at no cost, so that she would have a qualified second opinion face to face and not over the phone.
Customer declined that offer.
Parts can be purchased separately and cheaper on line from distributors or manufacturers; you still must pay for installation and warranties; when a certified licensed service provider such as MyPlumber furnish and install parts there are differences in cost.
Customer states that she called for a service call due to low water pressure, this is not a plumbing inspection covered by Priority Club membership, however the $79.50 dispatch fee is completely waived for Priority Club members for service calls. We would have completed a Priority Club plumbing inspection at time of this service call also, however the primary purpose was for a specific problem, there is a diagnostic fee $165 associated with the service call which was quoted and discounted to $132 if customer agreed, I attempted to explain the difference between the dispatch fee and diagnostic to no avail.
To date we have provided two service calls to this customer at no cost and have canceled Priority Club membership, customer has paid no money to MyPlumber and owes us nothing.
Apologies were made to customer for any misunderstandings of our services; no excuses were made to customer only offers of resolution.

Mr. [redacted] states he "wants these guys contact me and have a real communication." He was provided with instructions on how to contact us. He has not contacted this office. Instead he filed a complaint with the Revdex.com. Had he contacted us, he would have received the documentation he is requesting. I have...

emailed the documentation as I'm not able to attaché them to this complaint. The Admin fee is indicated in paragraph 9 of the 2 leases he signed as well in the Special provisions Addendum. The Stains in the living room (not the bathroom as he indicates) and the dirty window sill are documented in the pictures. The mini blinds in the living room and both bedrooms were not cleaned. There are pictures of them. He even states "the others were too dirty to be cleaned though." There are pictures showing the dirty drip pans and oven as well as a dirty tub in the restroom. There are a few pictures of the carpet in the living room. Contrary to Mr. [redacted], we do not owe him any money.

Date: Mon, Jul 31, 2017 at 12:48 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Good Afternoon [redacted],Thank you for forwarding the complaint we discussed for response regarding [redacted]. Unfortunately, this complaint resulted in an error by our My...

Plumber technician, which we accept full responsibility, yet to date has been corrected on My Plumber's end. [redacted] purchased a 40 gallon water heater from My Plumber and had it installed on June 2, 2017. My Plumber acknowledged our technician erred by charging for a 50 gallon water heater instead of a 40 gallon as the task numbers in our system are very similar. We corrected our error and credited the customer $2,067.00, as she also opted not to have a flu liner installed. We did indeed reach out to the customer on June 5th; however, when the Customer Relations Manager spoke with [redacted] her request was to receive a copy of the invoice with a breakdown of the work. The invoice was sent to the customer upon her request by mail along with a copy of the warranty paperwork. This information was mailed to the customer on June 6, 2017. The customer placed a stop payment on the original check written to My Plumber for our services and to date has not paid the corrected amount due of $2259.00. Therefore, to date, [redacted] still has an outstanding balance due of $2259.00 which has not been resolved. When our Customer Relations Manager contacted [redacted] for authorization to speak to her son or daughter and obtain a number for contact she was informed by [redacted] she did not have permission to speak to any one from My Plumber and she would forward the message to her son. To date, the Customer Relations Manager has not made contact with [redacted]'s son.Please let me know if you need additional information as it is our goal to reach an amicable solution for us and the customer.Regards,Sharon D

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com1411 K St. NW 10th FloorWashington, D.C. 20005-3404September 14, 2015REF: [redacted]Fredericksburg, VA [redacted]Customer’s two HVAC systems are over 10 years old, we did not install.Customer states last contact with MyPlumber was on July 24, 2015 when...

in fact we have been to customer’s home 8/5/2015, 8/12/2015 and 8/14/2015. Customer states she was told by two other companies that she was given poor service and she still had original parts, when in fact our service manager was involved with this situation from start to completion and personally conducted a service call along with our technical field supervisor.We replaced generic parts with factory replacements at no cost to customer.We supplied window units to this customer which is normally reserved for customer systems that we install.We have gone above and beyond to satisfy this customer to the tune of over $2000 in no charge work. Customer did not follow our professional recommendations as indicated in job history.System(s) was affected by electrical storm; we still invested resources to this customer.We do not owe this customer any refund of any monies; both systems were operational and cooling during our last service call of August 14, 2015.As customer does not want any contact with/from us this matter is closed.Please contact me if I may be of further assistance.Harry W[redacted]Resolutions ManagerMyPlumber Heating and Cooling[redacted]@MyPlumber.com ###-###-####