Hometown Movers

To whom it may concern: In reference to the complaint about the 360-view camera on the King Ranch F-account#***, We do not feel that we have done wrong by this customer in any way whatsoever We worked with this customer over the span of a week or two trying to find a truck in the right color and equipment combinationsWe went back and forth multiple times over pricing and options, etcFinally, the customer brought us information for the exact truck he wanted to purchaseWe had not been able to find him EXACTLY what he wanted, because the combination of equipment and color he was looking for was not available at any dealership in our regionWe were surprised when the customer stated that he had found exactly what he was looking for, but when he showed up with the VIN and information on that specific truck, we went into action, quoted him a price which beat the dealer who had that particular truck in their inventory, and upon agreeing on a price we sent drivers to get the vehicle We never reviewed the specifications of the truck that the customer finally bought because we assumed (obviously incorrectly) that if the customer was bringing the information directly to us, rather than us finding it for him, that it was equipped in a manor he would be satisfied withWe always give customers the opportunity to look over their vehicles prior to signing any paperwork and never finalize anything until the customer has taken delivery of the vehicle and they are satisfiedIt would not be sound business practice to give every customer multiple days to change their mind about whether or not they purchased the right vehicle We regret that this situation occurred as we would never want to have an unhappy customer, but we cannot pay for a mistake that we did not make We are attaching a photo from the salesman’s phone where he took a picture of the customer’s phone when he brought in the information for the truck he wanted to purchase

First, I do understand [redacted] 's concern and situation [redacted] did bring her car in for us to perform the torque converter safety recall [redacted] on 10/8/She did also state the vehicle stopped while driving 5-mphThis is a Ford Motor Company recall campaign and not a Vic Bailey recall campaignAll Ford dealers are required to perform these recalls at customers requestHowever we are to perform them strictly as stated in the recall bulletinThis bulletin, [redacted] states 'Dealers are to replace the torque converter on affected vehicles at no charge to the vehicle owner'Parts required to perform this are [redacted] torque converter, [redacted] torque converter hub seal, and up to qts [redacted] transmission fluid as needed This was performed as specified, vehicle was road tested and passedVehicle would get up to speed with no loss of powerThis is concern is what this recall is to addressJust as a note, this vehicle is eleven years and had [redacted] miles at the timeWithout knowing if the transmission had ever been serviced(fluid changed or flushed) there is no way we would recommend changing the fluidMost often when an automatic transmission is serviced (fluid changed or flushed) with this many miles it creates more problems than it correctsWhen [redacted] brought her vehicle in the second time on 10/26/her complaint was vehicle will not go over to mph and RPM's are high, 5-6k and also hears a loud ticking noise, vehicle had been driven milesWe determined this was caused by a failed throttle position sensorThe ticking noise was caused by a corroded EGR tubeIt had been patched with [redacted] or something similar and two hose clampsWe replaced the TPS sensor and the EGR tube, again road tested vehicle and it passed road test functioning properlyHer concern on the second visit was similar but really not the same as the first timeThis vehicle was towed in again to us on 11/6/2015, miles after the second visit with the concerns of check engine light on and will not shift out of first gearWe determined by our diagnosis that it has a failed turbine shaft sensor and a failed camshaft position sensorThese failures can lead to a no shift conditionMy advisor, [redacted] advised [redacted] that these two sensors could very likely cause the no shift concern but we could not guarantee this and if this did not correct the concern it would most likely be internal transmission failure and at that time we would recommend replacing the transmissionI did speak with [redacted] by phone and explained this to herAt that time she questioned our ability and ask if we had an ASE certified technician that could tell her if it was the sensors or the transmissionI explained that we do have Master Certified technicians and that along with my plus years in this business that I didn't think there was a technician that could determine if the transmission was bad without first correcting the issues with the sensors and disassembling the transmission for inspectionI then made her aware that I would be fine if she felt she needed a second opinion and advised her to do so as we had nothing to hideBased on the mileage and us having no knowledge of preventative maintenance that may have or have not been performed on this vehicle there are several issues that may arise and there is no way we can tell this or be responsible for thisI do believe we acted properly In these transactions and have no liability to do any repairs at our expenseTo help [redacted] in her situation I would be willing to make these repairs at a discounted price

Good morning, I would like to tell you that the Staff at Vic Bailey Ford went ABOVE AND BEYOND to insure I was a satisfied customerI would like to name a few, MrBob B [redacted] really nice person, He gave me the impression that he really cared and wanted me to be pleased, very politea real GENTLEMANI just can't say enough good things about this guy, Not sure of his position at the Dealership but He really knew his business, the next was the Sales Manager Adrian H [redacted] , He worked with me and really wanted me to have the correct vehicle, super nice, polite and well manneredand the Salesman, Eric H [redacted] He really worked hard doing this deal, and I hope he has a great future at the dealership the lady doing the paper work, Miss L**, she worked hard also to make sure the paperwork was correct , and she explained every detail of the deal This is the second vehicle I've bought from this dealership and it wont' be the last, The Team at Vic Bailey Ford has earned my respect and business, and when I need another vehicle you can bet this is the Dealership I'll return to for a great deal and for customer serviceThanks for all of your helpIs there anything I need to do on my endIf so let me know Hope you have a great day Sincerely [redacted] ***

To whom it may concern, [redacted] and [redacted] purchased an F-with 180,miles on it on June 26th, I am attaching a copy of the signed paperwork signed by the [redacted] It states that the vehicle is sold strictly with no warranties of any kind expressed or impliedThe paperwork states that any promises or representations by any representative of Vic Bailey Auto will be considered null and void unless specifically listed on the document and signed by a manager of Vic Bailey AUTOIt also reads that they are purchasing a vehicle that might need repairs and all sales are finalMrand Mrs [redacted] also signed that they took the vehicle to have it independently inspected by a technician separate from Vic Bailey Automotive prior to purchaseThe Fwas years old upon Mrand Mrs [redacted] purchase of the vehicle, no one could know what would happen to a vehicle of that year and mileage six months laterVic Bailey Automotive cannot accept responsibility for vehicles having issues that are that high in mileage or that aged in yearsThe proper paperwork was presented and signed by the [redacted] to make them aware of the possibilities that go along with buying an vehicle Regards, Neely Neely [redacted] D [redacted] Vic Bailey Ford Lincoln [redacted] (864) [redacted]

In response to the customer’s statement on 12/28/2015: Unfortunately, it appears this has developed into a he said/we said situation. We did not deceive this customer in any way. The truck that we originally located with all of the specifications he asked for was in, [redacted] and the client told us that he did not wish to pay the premium to have the vehicle transported from that far away. That is the point at which the customer brought in the VIN to the truck that he found for a “cheaper price” in [redacted] . It makes sense now that the vehicle was a cheaper price because of the missing equipment. We will accept fault and blame for not more thoroughly going over the window sticker with the customer before going to get the vehicle from the other dealer, but again, when a customer brings us the information of the vehicle from another dealership that they would wish to purchase, we take for granted the fact that they are aware of what exactly that vehicle is equipped with. As to the customer’s assertion that we had purchased the vehicle from the other dealership prior to his finding and calling about the vehicle on November 14th, I am attaching a copy of our wholesale transfer agreement with Town & Country Ford in [redacted] , clearly dated for Monday November 16, 2015. When we called Saturday the 14th to inquire about the availability of the truck (after the customer brought in the VIN on his own) we were told that they were working a deal on it, but if their customer didn't show up Monday to pick up the truck, then it was ours. We then worked out the deal with the customer and beat the price that he had negotiated with the dealership in [redacted] and that was all there was to it. Our dealership made a profit of $1.56 off of the sale of this truck. The customer keeps mentioning getting a better price, we sold the vehicle to him at a price that was more than fair. A $1.56 profit off of a $54,161 investment. I do not think that we took advantage of this gentleman by any means. We did offer to install the 360 [redacted] camera at our cost, and the customer declined this offer. We also offered to trade the vehicle in for the customer and try again to find him exactly what he was looking for.

I have read their statement in which they say they did not do any wrong with him, but that is a total lie.I want to point directly to their lies and it can easily be provenWhen we were finished test driving the truck, my father told the salesperson everything that he wanted for his truck- the equipment and colorsHe did not go back and forth on anything, he told him there right awayBefore we left from the dealership, the salesperson told him to wait a little bit while he finds one online, but he told my dad to let him know if he finds anything on his ownThen he received a call from the salesman, stated that he found exactly what my dad was looking for, and gave him the priceBefore going to the dealership, he did his own research, and found that kind of truck for a cheaper priceWhen he called that place, they told him that it was already SOLD and because of that he was not able to look at any of the options on the truckSo then he went to the dealership that same day, he told them he found a truck for a lower priceSo the salesman asks my father to show him the vin number, and he was able to pull it up on the website he found- and that is how he took that picture of the vin number off my father’s phoneA couple minutes later he comes back with a smile, telling my father that that is the same truck which they reserved for my fatherAnd that can be easily proved because it was on a Saturday on November 14th, but if you look at the dealership's information in ***, you will see that the dealership sold the truck BEFORE the salesman even called my dad(*** was where the truck was picked up for my father.) So since they are the ones that got it reserved for him, my father knew that it was everything he wanted because that is exactly what they said, and they found it for himIf it was not sold, he could have went to that dealership in ***, look at it on his own, pick it up by himself- instead of hiring drivers- and get it for a cheaper costBut since it was sold, he could not go up there to look at anythingThat truck was new and so many buttons and options on it, he could not go over everything right awayHe was not concerned about something being missing, because the salesperson told him since he is paying for this King Ranch, it will have all the options, including the 360-viewI was there with my father and I even remember my father asking the salesman and he reassured him that all the options my father want will be includedA couple days after purchasing, when he could not find the button, he called salesmanI am sorry for repeating this but the salesperson was so sure the button was there, and kept explaining where exactly it is locatedAfter searching and not finding it, asked my father to FaceTime, showing him the interior of the truck to help him locate that buttonShowing him the place where it should be, the sale man was very shocked that it was not present, he even said that it should be included on the top-of-the-line King Ranch my father purchased, specifically for all the useful extras that were included in the package.
They wrote to you saying that they could not find the right combinations for what my father wanted and that he was the one that found this truck on his ownThat is a complete lieThey reserved before my father was able to find it on his own, which is already under the assumption they found him exactly what he was searching forIf he was able to beat the dealership in finding the truck, there is no point in him spending much more money with this dealership if he could take a small drive and save much moreYou can contact the *** dealership and found out the date when it was purchased by the dealership hereIf needed, I can make a request from my phone company to show you when was the first time I called the *** dealershipThen you will see clearly that they are lying to you and not wishing to resolve this issueThank you very much, I really hope you will be able to help us with this problemBefore buying the truck and then coming back with this problem they acted so much differentThey were kind and eager to listen in the beginning, but after coming back with the 360-view problem, they were not helpful at all and did not even seem to strive to fix anything

The Dealer Principle and I have reviewed the original complaint, our response, the rejection document, the Customer Repair Request and the repairs that we madeI am attaching the Customer Repair Request that the customer signed showing my statements were accurateThe only difference is the complaint of the noise was added on after the repair order was createdWe did address the complaints as stated and stand by our original response and offer

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
The whole response that *** provided is laughable and completely and made up! I am going to respond line by lineThey did arrive on timeThe mover, ***, was the first to arriveI took him to every room and told him what would go and what would stayI also told him that *** and *** knew what to take and that THERE WAS A LIST to refer toI can provide it to you but *** still has itWhen I said the fish tanks would go he said nothing about them being unable to goI did not find out they were not on the truck until *** told me after that had already left the house*** knew what went and what stayedOr if he forgot on something *** was available and so was the listAs for the stuff not fitting, *** initially said it wouldThen later before I was leaving said it would not and DID offer to get another truck which I DID decline as my budget would not allowIt was a 24' truck not a 26'*** was informed ahead of time that I would be leaving earlyFor *** to use the word "abandoning" is inflammatory and dramatic*** and *** would be thereHe said it wouldn't be a problemI had forgotten about the $for gas but SO DID ***!!! Had I been reminded before leaving I would have taken the time to go to the bank to get it for themHe realized it after I was already on the highway on my way to North Carolina about a half hour laterIt was too late and I apologized for itThere was nothing I could do about itThere were male moversEach in a different room moving quicklyI witnessed this before leaving*** and *** could not keep upShe states they were not asking her what went and what stayedThey just packedI received no phone call as to what went and what stayed if there was a questionMy phone did not work in West Virginia*** called once to ask what the new address was where they were to deliver my stuffHe did not know! Which was completely ridiculous! I was in WV at this point and the phone was not workingBut he did textI got the message and pulled off the roadI called VerizonThey did a way call and I was able to talk to *** and give him the addressAt this point he had every opportunity to talk to me about any itemsHe had every opportunity BEFORE he left and the same thing would have happenedI would have gotten the text and would have called VerizonFor *** to say I was unreachable is completely falseUpon departure the men stated they were done getting items out of the truck before *** locked up.
As for unsanitary conditionsthere was not poop, pee and vomit all over the itemsWhen *** initially told me this she said a pile under the bed and some in the masterAND that she took pictures, which is a violation of my privacyI wouldn't say the place was "unsanitary"It wasn't the cleanest as I did not careI hated living like that but the whole house was falling down around me and I just did not careI would not lieThere was not poop "all over my stuff"This again is completely inflammatory and dramaticShe is trying to make it sound worseShe has NO IDEA how many cats I haveThey did not see them or the carriersMy cats were packed in their carriers, in the car before the movers even got there"Sweep off the feces"? Ha! So not true and again, she's making it upIf all of this was such a problem, they SHOULD have walked awayBUT THEY CHOSE TO DO IT, therefore had the responsiblity to do it and do it professionally, which, for the most part, did notThey had to clean themselves up? Ha! I cannot help but laugh to myselfIt was not THAT bad, reallyI lived thereScooped boxes twice a day and showered everydayIf I missed a terd, my apologiesThe pile under the bed was missedI mopped the floors on regular basisI just hadn't in a month because of the packingAgain, my apologiesAs for a specific address not provided? It was their responsibilty to get it! Wouldn't that be a pertinent piece of information for them to ask for? To say I didn't "provide" it is a joke!
*** states "they arrived late in the evening" to unpack my stuffThey arrived at amWhich is totally unacceptableThey did call several times and even asked if they could unpack the next day because they were exhaustedI'm sure they wereAs was IThey would have had a bed to sleep in and I would not have*** had said they would be there around pmThey arrived hours lateWe unpacked for hoursAt what point the one mover repeated said the "f" word and no, *** DID NOT correct him*** wishesHe heard itHe didn't careMen will be menUnprofessionalMost boxes were labeledThey were told if it was not labeled to put it in the basement which was the first room the truck was backed up toThere were living room boxes in the kitchen, kitchen boxes in the basement, master boxes in the living roomThey were hurrying to get doneIt was not my fault they were hours late and it was 2/amThey still should have been professional despite it Joe asked for payment after unpacking my stuffHe had a program/app on his phone to take the credit card numbersI was not at all comfortable with him putting my credit card numbers in his phone! Absolutely NOT! There was no other way to payI did not have cashThe home office was closedHe had to leave without paymentI assured him I would payI was not like thatI stated it several timesI'm sure he was afraid I wouldn't payThey leftI had been up for hours at that point and was exhaustedThe direct tv technician arrived at am and stayed for hoursI went back to bed at am, still exhaustedI initially did not hear them knocking on the doorEventually I did and as I was waking up, one of the movers peeked in my bedroom window! What if I would have been indecent? Totally invasion of my privacy, AGAIN! And not to mention unprofessional? I answered the door and went outI grabbed the credit card numbers as I figured that's why they were thereBut he initially had said that *** would call me for paymentHe saw the numbers/paper in my handHE SAID, THAT'S NOT WHY WE ARE HEREAgain, *** had a communication problem with *** or she's making it up, againThe one mover had forgotten his personal bag in my homeI didn't careBut why was in there in the first place? Not sure I was home? My truck was in the drivewaySilly, reallyI was the one that said to pay now*** got her on the phoneNow, let me go back*** was the one that gave me the estimateMy personal finances were never discussed*** simple said I was "cool" and he was giving me a break for that I wrote it down in my "moving notebook"***, at the home office, sent an email with the confirmation reservation with a new estimate which was considerably more than *** had quoted I called ***He said he would talk to *** not to worry about itSo now, when *** states, "She did not want to pay the full amount.., NO I DID NOT, IT WASN'T WHAT I WAS QUOTED!! I pulled my notebook out and *** took it and got on the phone with ***He then talked to her and said that yes he did quote me thatIt was taken care ofI then paid the entire amount due without a problemI said I would and I did.
*** again stated that they did their job in a timely, professional manner, under unsanitary conditions and health risk? THEN THEY SHOULDN'T HAVE DONE IT! I lived in that house and was rarely sickLaughable, again, inflammatory and said to make me look badTimely? Really? One am is timely?
In all of this *** never responded to the many items that were just left behindJUST LEFT THERE! WITHOUT TELLING ME! WITHOUT CALLING ME AHEAD OF TIME! THEY WERE JUST NOT IN THE TRUCK! Totally unacceptableThey brought items they shouldn't haveHad they not done that the item I did want would have fitI WAS NOT CONTACTED TO MAKE THIS DECISION! THEY MADE IT FOR MEJUST TOOK WHAT FIT! I would have made the choice to leave certain things behind in favor of ones I really wantedThen they would have fitThe items left behind that I am unable to retrieve: a/c unit, floor lamp, a*** rug, patio table, bed frame and slats, large and expensive picture frame, carpet scrubber, kiddy pool and microwave cartThe things they brought and shouldn't have: Large dresser and nightstand and boxes of donations that were to stay in house I will reiterate: THEY NEVER CONTACTED ME TO MAKE THE DECISION OF WHAT TO BRING AND WHAT TO LEAVE! I feel they should either bring them to me or reimburse meI am ok with the fish tanks, loveseat and micro cart not comingI'm being resonableBut the other stuff had to be replaced on need and others I financially cannot replace.
This seriously has caused me considerable stressMy stuff was just left to where I cannot get themYes, i'm upsetI have every right to beHad they simply called to talk with me that not everything will fit and give me the decision of what to take and what to leaveThis is the most important problem I haveThe bed frame cannot be replaced and it was a year old $bed that I cannot find to replaceI have a head and foot board without a bed frameAn expensive picture frame that I have the matte to it but now no frame for itA year old air conditioner that I needed due to the heat down hereReplaced for $that I really did not have in the budget but had to have.
I don't feel I should suffer with the loss of my thingsi feel they should be replaced and/or reimbursed for the things I already bought to replaceThis is not my faultA simple phone call or text would have avoided this whole situation.
Sincerely,
***

To whom it may concern:
In reference to the complaint about the 360-view camera on the King Ranch F-account#***, We do not feel that we have done wrong by this customer in any way whatsoever
We worked with this customer over the span of a week or two trying to find a truck in the right
color and equipment combinationsWe went back and forth multiple times over pricing and options, etcFinally, the customer brought us information for the exact truck he wanted to purchaseWe had not been able to find him EXACTLY what he wanted, because the combination of equipment and color he was looking for was not available at any dealership in our regionWe were surprised when the customer stated that he had found exactly what he was looking for, but when he showed up with the VIN and information on that specific truck, we went into action, quoted him a price which beat the dealer who had that particular truck in their inventory, and upon agreeing on a price we sent drivers to get the vehicle
We never reviewed the specifications of the truck that the customer finally bought because we assumed (obviously incorrectly) that if the customer was bringing the information directly to us, rather than us finding it for him, that it was equipped in a manor he would be satisfied withWe always give customers the opportunity to look over their vehicles prior to signing any paperwork and never finalize anything until the customer has taken delivery of the vehicle and they are satisfiedIt would not be sound business practice to give every customer multiple days to change their mind about whether or not they purchased the right vehicle
We regret that this situation occurred as we would never want to have an unhappy customer, but we cannot pay for a mistake that we did not make
We are attaching a photo from the salesman’s phone where he took a picture of the customer’s phone when he brought in the information for the truck he wanted to purchase

Our response to the complaint by *** *** is as follows:
Services were requested by *** to load a truck (that she provided) and drive to
North Carolina to unload
We arrived on time, did a walk through to ensure we knew what she wanted
to
bring with her, She was told that we would fit all that we could, but that the fish
tanks, especially, most likely would not fit and we could not guarantee they woufti
make it in the truck due to their age and the way they had been maintained, She
pointed out items, some that had to go, and some that could go if there was enough
room*** left about hours into the job, without giving us the $upfront
money for gas as negotiated, and without the ability to get a hold of her, An older
woman and young girl stayed at the home *** was abandoning to stay with the
movers, There was no list provided, if there was a question on if an item went or
stayed, the woman decided, not the moversThe movers packed the 26” truck to the
fullest and even added items into the additional personal vehicle that was towed
behind the truck for the team’s return tripThe older woman had to leave and
locked the door before we could do a final walk through
The house itself and the items within were in terribly unsanitary conditions, There
were cat feces, vomit and urine from her inordinate amount of cats all over the
floors, beds, couches, and anything else we had to carry into the truckMy movers
had to literally sweep off the cat feces from the items before they carried them into
the truck,
Due to the fact that *** never provided us with the up front cash for gas for the
truck as was negotiated and the unsanitary condition of the home and possessions,
our company could have walked away from the jobThe team wanted to help ***
out because she was moving out of state and depending on us, so they moved
quickly, and professionally to load the truck
The team may have been slightly delayed in leaving PA, due to the fact that they felt
they needed to get themselves cleaned up before they traveled S hours after
touching unsanitary items and began their way to North Caro1ina~ A specific address
was never provided before they left Pennsylvania, only “Rutherfordton, NC” and the
team was unable to get ahold of *** while she traveled
The team arrived late in the evening and *** insisted they unload immediately,
which the team didMultiple calls were made to *** in the morning by the team
lead and by the home office to contact her, but she did not answerThey returned to
her NC home that morning to retrieve a personal bag left behind by accident and to
collect the payment for the job before we dropped off the rental truckThe team
arrived at her home, not sure she was home, and we were getting the impression
that we would not be paid for our services
*** finally answered the door and the lead mover called the home office to take
***’s payment over the phoneAs I, the owner, talked to ***, she took the lead
movers phone, shushed him and told him to sit in the car while she talked to me
She did not want to pay the full payment, which were labor hours, travel hours and
gasHer services had already been discounted to the bare minimum, due to her
financial situationOriginally we discounted the move $dollarsShe refused to
pay the ftilly owed amount and we settled on a number (an additional $off,
saving her over $1,000) only to make sure the company was paid something to
cover the expenses, I processed the credit card and the team returned the rental
truck and the team left North Carolina
*** contacted the team lead on 5/18/to get the home office number only
*** and 1, the owner, spoke on 5/21/listened to ***’s concerns, but had
spoken to my team beforehand and defended their actionsThe team was as
professional as they could have been in the dirty, unsanitary conditions*** was
not at her residence when the team moved her items, nor was she available by
phoneThe team did admit to curse a time or two, but were quickly corrected by the
team lead*** threatened to call the REB when did not agree with her
accusations
All in all, the services she requested were done carefully, on time and without harm
to her possessionsWe provided service even after she did not hold up her
agreement of providing gas money up front and we put ourselves in a health risk
due to the unsanitary conditions, *** provided the size of the truck and the team
loaded all they could into the truck, a second truck was suggested early in the
morning, but *** said she could not afford it We do not feel that any settlement
is needed, nor will be providedFinancials of the move can be provided if necessary
Please let rue know if you have any questions
Thanks,
*** ***, Hometown Movers

In reference to Mrs***'s comments, we do not know what was said between the salesman and Mrs*** However, the fact remains that this vehicle was sold AS IS, as reflected by all of the signed paperwork

We traded the customer out of the vehicle, he was dissatisfied with and he is happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The service manager at this establishment is the individual who provided this response and whom was very rude when I spoke with him on the phone prior to my initial complaintWhen I expressed my concerns about them leaving the old fluid in the transmission when the recall work was completed he never once suggested that they would never recommend that due to the amount of miles on the vehicleHis response to my concern was that it was not a part of the recall bulletin and that Ford Motor Company did not require it to be done so they did not do itI actually had to add fluid upon getting my vehicle back because their "ASE certified technicians" did not bother to check it when the torque converter was replacedWhen I had my vehicle towed the second time I was having similar issues and was charged $***.xx for repairs that I was told would fix the problemMy third time being towed to Vic Bailey Ford my concerns were not "check engine light on and will not shift out of first gear" as he stated in his response which if I may add is a blatant lieWhen I contacted Vic Bailey to inform them of the symptoms my vehicle was experiencing (less than a week after being charged ***.xx) I explained that it was doing the same thing as when the recalled part failed, (jerking in and out of gear at about mph, "check transaxle" light was flashing) Only difference was that it did not halt me to almost a complete stop this time but everything else was exactly the sameWhen I received a call from *** *** he said that they pulled codes from my vehicle and told me to replace the sensors would be $*** but could not tell me that would fix the problemHe then said that he would quote me a remanufactured transmission ($***) and that may be the way I needed to go if the sensors did not resolve the problemSo they want to charge me $*** on top of the $***.xx that was already paid to "fix" the vehicle and all on guessesAs to his response about me talking with *** *** about this, *** *** did NOT say the sensors would very likely be the causeThere was more interest in getting the quote for the transmission to be replacedWhen I then spoke with the service manager he did not "explain" that to meHe told me that *** DID NOT suggest a transmission and that there was a 90% chance that the sensors would fix the problem (which at my cost are less than $** and would take me personally replacing less than an hour) but I was going to be charged $***When I asked if they had a certified technician that could tell me the problem that would without a doubt fix the vehicle he said "there is no technician in the world that could tell you that". At this time I had no confidence in his "technicians" any longer and informed him that I would be having my vehicle towed back to my homeHe very rudely told me "ok" and I told him I would have someone look at it that could determine the problem (without guessing). The entire conversation that was had with the service manager was very rude and poorly handled on top of me feeling like he was trying to intimidate me the entire conversation and speaking to me as if I knew absolutely nothing on the matter and would just do whatever they saidI am not the type to make official complaints like this or publicly let it be known that an establishment has operated in this manner but in this case I thought that it should be known exactly how they have handled this situationAs far as his response stating that he believes they acted properly in these transactions.....*** *** WAS courteous but in my opinion very unknowledgeable, Vic Bailey III WAS very courteous and let me explain the situation but instead of him contacting me back he had the service manager do so, I believe the service managers name that he had contact me is BradIn m opinion and many others that know this situation he should not be the one to deal with these matters as he was very rude and that could cause a big loss of business or could have already affected it because other Ford dealers could not complete the recall work for at least a month from the time I called but Vic Bailey had me have it towed the next dayI am still requesting that I be refunded the $***.xx that was paid for repairs which I have since found out was WAY overcharged for the work that was done and it did not fix the problems I am having with the vehicleAs far as me using their establishment at a "discounted price" for the sensors.....ABSOLUTELY NEVER WILL I BE BACK BECAUSE OF THE WAY I WAS TREATED BY SERVICE MANAGER. I truly hope this helps the next person to consider this establishment to do their research before having any work done hereLast but not least....the only reason I have a "situation" as he called it, is because ever since they worked on my vehicle is has been problem after problem and it was perfectly fine before a recalled part that failed had to be replacedI look forward to receiving the next response and I very politely ask that it is not from the service manager at this establishment as I do not wish to be contacted by him personallyThank you and I hope you will reconsider refunding the hard earned money that was overcharged by your establishment and did not fix the vehicle so that this dispute can be resolved
Regards,
*** ***

Good morning,  I would like to tell you that the Staff at Vic Bailey Ford went ABOVE AND BEYOND to insure I was a satisfied customer. I would like to name a few, Mr. Bob B[redacted] really nice person, He gave me the impression that he really cared and wanted me to be pleased, very polite.... a...

real GENTLEMAN. I just can't say enough good things about this guy, Not sure of his position at the Dealership but He really knew his business, the next was the Sales Manager  Adrian H[redacted], He worked with me and really wanted me to have the correct vehicle, super nice, polite and well mannered. and the Salesman,  Eric H[redacted] He really worked hard doing this deal, and I hope he has a great future at the dealership.  the lady doing the paper work, Miss L**, she worked hard also to make sure the paperwork was correct , and she explained every detail of the deal.....  This is the second vehicle I've bought from this dealership and it wont' be the last, The Team at Vic Bailey Ford has earned my respect and business, and when I need another vehicle you can bet this is the Dealership I'll return to for a great deal and for customer service..... Thanks for all of your help. Is there anything I need to do on my end. If so let me know...   Hope you have a great day.   Sincerely  [redacted]

First, I do understand [redacted]'s concern and situation. [redacted] did bring her car in for us to perform the torque converter safety recall [redacted] on 10/8/2015. She did also state the vehicle stopped while driving 5-10 mph. This is a Ford Motor Company recall campaign and not a Vic Bailey...

recall campaign. All Ford dealers are required to perform these recalls at customers request. However we are to perform them strictly as stated in the recall bulletin. This bulletin, [redacted] states 'Dealers are to replace the torque converter on affected vehicles at no charge to the vehicle owner'. Parts required to perform this are [redacted] torque converter, [redacted] torque converter hub seal, and up to 5 qts [redacted] transmission fluid as needed.  This was performed as specified, vehicle was road tested and passed. Vehicle would get up to speed with no loss of power. This is concern is what this recall is to address. Just as a note, this vehicle is eleven years and had [redacted] miles at the time. Without knowing if the transmission had ever been serviced(fluid changed or flushed) there is no way we would recommend changing the fluid. Most often when an automatic transmission is serviced (fluid changed or flushed) with this many miles it creates more problems than it corrects. When [redacted] brought her vehicle in the second time on 10/26/2015 her complaint was vehicle will not go over 25 to 30 mph and RPM's are high, 5-6k and also hears a loud ticking noise, vehicle had been driven 193 miles. We determined this was caused by a failed throttle position sensor. The ticking noise was caused by a corroded EGR tube. It had been patched with [redacted] or something similar and two hose clamps. We replaced the TPS sensor and the EGR tube, again road tested vehicle and it passed road test functioning properly. Her concern on the second visit was similar but really not the same as the first time. This vehicle was towed in again to us on 11/6/2015, 245 miles after the second visit with the concerns of check engine light on and will not shift out of first gear. We determined by our diagnosis that it has a failed turbine shaft sensor and a failed camshaft position sensor. These failures can lead to a no shift condition. My advisor, [redacted] advised [redacted] that these two sensors could very likely cause the no shift concern but we could not guarantee this and if this did not correct the concern it would most likely be internal transmission failure and at that time we would recommend replacing the transmission. I did speak with [redacted] by phone and explained this to her. At that time she questioned our ability and ask if we had an ASE certified technician that could tell her if it was the sensors or the transmission. I explained that we do have Master Certified technicians and that along with my 25 plus years in this business that I didn't think there was a technician that could determine if the transmission was bad without first correcting the issues with the sensors and disassembling the transmission for inspection. I then made her aware that I would be fine if she felt she needed a second opinion and advised her to do so as we had nothing to hide. Based on the mileage and us having no knowledge of preventative maintenance that may have or have not been performed on this vehicle there are several issues that may arise and there is no way we can tell this or be responsible for this. I do believe we acted properly In these transactions and have no liability to do any repairs at our expense. To help [redacted] in her situation I would be willing to make these repairs at a discounted price.

There were some statements that we're not true. We did not take the truck and get it looked at by a mechanic before we bought the truck. Vic Bailey's salesman told us it was checked out by Vic Bailey's service department before that it was put up for sale. The salesman said that the truck checked out just fine and had no problems. Said it was a good reliable vehicle. Later he said that it may go to auction if we didn't buy it. I asked him why it would go to auction? Was   there something wrong with it?Again he said nothing was wrong with It. He told us that they didn't keep the older models on the lot very long they send them to auction. We were misled by the salesmen. They lied to us regarding that truck. They do not stand by what they say.We have no choice but to send this truck back to [redacted] bank. We can't make payments on this truck that has a blowed moter. The price to fix it is $5800. They won't loan anymore money on it because of year. This is going to ruin our good credit that we have worked to build back up. we did not take that truck off of lot to have it independently inspected by a technician separate from Vic Bailey Automotive prior to purchase.  Neely [redacted] is not correct in that statement that he wrote back to you.they knew the truck was a lemon and they wanted to get rid of it. They were untrustworthy and lied to us. [redacted] [redacted]

In response to the customer’s statement on 12/28/2015:
Unfortunately, it appears this has developed into a he said/we said situation. We did not deceive this customer in any way. The truck that we originally located with all of the specifications he asked for was in, ** and the client told us that he did not wish to pay the premium to have the vehicle transported from that far away. That is the point at which the customer brought in the VIN to the truck that he found for a “cheaper price” in [redacted]. It makes sense now that the vehicle was a cheaper price because of the missing equipment. We will accept fault and blame for not more thoroughly going over the window sticker with the customer before going to get the vehicle from the other dealer, but again, when a customer brings us the information of the vehicle from another dealership that they would wish to purchase, we take for granted the fact that they are aware of what exactly that vehicle is equipped with. As to the customer’s assertion that we had purchased the vehicle from the other dealership prior to his finding and calling about the vehicle on November 14th, I am attaching a copy of our wholesale transfer agreement with Town & Country Ford in [redacted], clearly dated for Monday November 16, 2015. When we called Saturday the 14th to inquire about the availability of the truck (after the customer brought in the VIN on his own) we were told that they were working a deal on it, but if their customer didn't show up Monday to pick up the truck, then it was ours. We then worked out the deal with the customer and beat the price that he had negotiated with the dealership in [redacted] and that was all there was to it.
Our dealership made a profit of $1.56 off of the sale of this truck. The customer keeps mentioning getting a better price, we sold the vehicle to him at a price that was more than fair. A $1.56 profit off of a $54,161 investment. I do not think that we took advantage of this gentleman by any means. We did offer to install the 360* camera at our cost, and the customer declined this offer. We also offered to trade the vehicle in for the customer and try again to find him exactly what he was looking for.

To whom it may concern, [redacted] and [redacted] purchased an AS-IS 2004 F-150 with 180,724 miles on it on June 26th, 2017. I am attaching a copy of the signed AS-IS paperwork signed by the [redacted]. It states that the vehicle is sold strictly AS-IS with no warranties of any kind expressed or...

implied. The paperwork states that any promises or representations by any representative of Vic Bailey Auto will be considered null and void unless specifically listed on the document and signed by a manager of Vic Bailey AUTO. It also reads that they are purchasing a vehicle that might need repairs and all sales are final. Mr. and Mrs. [redacted] also signed that they took the vehicle to have it independently inspected by a technician separate from Vic Bailey Automotive prior to purchase. The 2004 F150 was 13 years old upon Mr. and Mrs. [redacted] purchase of the vehicle, no one could know what would happen to a vehicle of that year and mileage six months later. Vic Bailey Automotive cannot accept responsibility for vehicles having issues that are that high in mileage or that aged in years. The proper paperwork was presented and signed by the [redacted] to make them aware of the possibilities that go along with buying an AS-IS vehicle.   Regards, Neely Neely [redacted] D[redacted] Vic Bailey Ford Lincoln [redacted] (864)[redacted]

Review: The company arrived on time at 8 am on Sat. May 17, 2014.. I took one of the movers, [redacted], around the house and showed him what stays and what goes on the moving truck.. my best friend and her granddaughter (23) stayed behind with a list of what stayed and what went..[redacted] said he could get everything on the truck and he'd arrive at my NC home by 7 pm.. I stay for another 2 hours but had cats in carriers and left around 10am.. I was supposed to give [redacted] $500 cash for gasoline for the ride down.. I totally forgot and so did he.. he remembered after 20 min of me leaving and I was already on the highway and said I wasn't turning around.. he wasn't happy but accepted it.. I was in WV when he called.. I had no service on my phone when he called again maybe an hour and a half later.. he texted me then and I got the message that he didn't know where he was going! He did not have the address of my new house! How is that possible?? I pulled over and called Verizon and had them make the call to him doing a 3 way call.. I told him the address.. I arrived at my new home around 6 pm.. I kept calling [redacted] to see how long it would be.. I guess it took them longer to load the truck as I did have a lot of stuff.. They also had problems with the trailer that was hauling their personal vehicle behind the moving truck.. they arrived at 1am.. they wanted to wait till morning to unload but I said no.. so they unloaded from 1am-3:30am.. unacceptable.. Norm, dropped the "f bomb" several times..there was stuff on truck that wasn't suppose to be on there and about 10 large items that wasnt on the truck.. he said not all fit..I recieved no phone call to this information although [redacted] (BF) told him to.. they left after unloading.. came back next day for something they left.. I was sleeping in room off porch.. one worker peeked in window!! I was just waking up to their knocking.. total invasion of privacy! Talked to [redacted] next day: [redacted] called my stuff "junk", [redacted] joked saying dead cat in a carrier, more to come.. cant fit itDesired Settlement: Replacement of:bed slats(new) ($50)~ ($50)broom and mop(new) ($20)~ ($20)a/c unit(2 yrs old) ($200)~($150)patio table ($60)~($40)kiddy pool (1yr old)($40)~($40)This is what I paid although I know the a/c unit is not worth that now.. but have to replace with new.. there is more they left: loveseat-old not worried but wanted it.. fishtanks-older but wanted..

Business

Response:

Our response to the complaint by [redacted] is as follows:

Review: We have been ripped off by a local "business": Hometown Movers. We were hoping you'd help us get our issue resolved.

Besides being slow and not getting to everything, they did not do anything to protect our furniture during the move. They did not use the blankets (as promised) and the only thing they wrapped (and only half-[redacted] at that) in plastic was the headboard. Everything else they recklessly handled, didn't pick it up, turned upside down, stacked exposed on metal dollies etc. causing $500+ in damages just in materials, not including labor costs!!! (& all we moved was a block down the street) Their lack of care with our belongings was so bad it was as if they were purposefully being negligent!

This was explained and documented in detail to a company rep several times (we have the email evidence and there were plenty of phone calls too) and again when we spoke to manager last week, but they lie and say they didn't get it, hear it, understand it etc. We have not received a single dime and they keep blowing us off.Desired Settlement: I want out furniture repaired or replaced.