Hometown One Realty

Customer placed order on 12/3/at 3:40am on line and selected express shipping which gives an estimated delivery of to business daysCustomer called 12/3/at 8:03am wanting to know why his order had not shipped yetCalled again at 9:28am and two more times before 11:00amThe last two times he had asked to speak to a supervisor and the representative explained it had not processed yet and continued the assisting customer, she felt confident that this was an issue she could assist him inThis was a situation that the representatives are trained forAt the time we were extremely busy and a manager was unavailableTwo of the representatives had called to let him know that his order had processedUpon looking at his order this morning I see that one of the representatives has already called to give him his tracking numberAt this time, since the order has already processed and shipped there is no way we can’t upgrade the shipping nor feel that it is warrantedBusiness shipping days are Monday through FridayCustomer should receive his package no later than Wednesday the 9th since Saturday and Sunday are not part of the shipping business daysIf for some reason the customer order is not delivered by end of Wednesday He can call us and we then will assist him further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I look forward to getting the check this vendor has promised Regards, [redacted]

I’m so sorry we were not able to complete the order for the customerThe item sold out faster than we had anticipatedIt is completely sold outWe no longer have the item in stock or on orderWe have taken it off of [redacted] as well as our own web siteWe have tried calling the customer several timesOn our third attempt we left a message for the customer to discuss other optionsAs of yet we have not heard back from the customer Again, I would like to apologize to the customer for the inconvenience and disappointment this may have causedWe will attempt to contact customer again this afternoon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 9, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I had two bike mechanics tell me I need a fork with at least 485mm from axle to crown for a reasonable fitThe fork I was sold was about 100mm too shortI do have an older bike that had an older suspension fork with less than 40mm of travelNashbar claims that would workBut it doesn'tThis was verified by two bike mechanicsI also noticed on the product reviews on Nashbar's own website that I am not the only one to recognize this problemRather than argue the point, since the Nashbar representatives can't argue otherwise without actually seeing the bike, the right thing to do would be to accept the return and pay the return shipping feeUnfortunately, Nashbar has a history of unethical business practicesEven one of the customer service representatives told me I should be refunded but her manager denied the request with no explanationOn a separate phone call, a customer service repeven told me I would receive the refund but it never happenedThe bottom line is, Nashbar misrepresented the product with an inaccurate product description on their websiteBecause of this, they should pay for the return shipping Regards, [redacted]

On 6/9/we received back PT-PFPpumpsOriginal order was placed 5/22/ We issued a gift certificate for the PT-PFPpumps at $each plus $tax for a total of $ Per our return policy if you read the whole policy it states“If the item is being returned within year of the purchase date any refunds will be issued to the original payment method used on the orderIf the item is being returned after year from the date of purchase a Nashbar Gift Card will be issued for the value of the returned item.” A refund has already been issued back to the customer on a Nashbar gift card for $However to avoid splitting hairs at this time we will void the gift card and try to refund back to the original payment methodAs for the [redacted] Brakes customer stated in prior emails with us that he may have purchased in or We were unable to find any records where it had been purchased from us using eight names and three addresses the customer had providedSince we were unable to verify that the customer had purchased the Tek [redacted] Caliper Brakes from us or that we have ever carried them, we have returned the [redacted] Caliper Brakes back to the customer

I have just finished looking at our reviews on our Nashbar website The NS-RMF has a rating with ReviewsBelow is the link to check out the reviewsI'm not seeing any reviews that supports that the specs were not listed correctly h [redacted] RMF&catalogId=10052&gast=NS+RMF&langId=-1&URL=CatalogSearchResultView&storeId=10...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear ***,Thank you for your replyWe are very sorry, this item is sold out, and was listed in error on ***Someone will contact you directly, as soon as possibleWe apologize for any inconvenience. Kim Customer Service Specialist ***Dear ***,Thank you for the emailI do apologize, but it appears that we are not restocking on the itemPlease let me know if I can be of further assistanceHave a great day. Regards,Donna Customer Service Specialist ***This is the only communication I have received from the seller listed above As I stated and showed this item is still advertised at full price and agree it was removed from *** immediately after I filed my complaint but not until I filed my complaint This was several days after my order and it should have shipped long before that if they intended to fill it or I should have been notified The only notification I received that my item was not shipped was from *** who also contacted the seller on my behalf Even if this item was listed in error any reputable company would have filled the order It seems my only alternative is to spread the word about this experience I am glad I purchased through *** so I am not also trying to get a refund for my purchase that was never to be filled
Regards,
*** ***

We have refunded customer back in the form of a checkWe were unable to credit back his Pay Pal account since it had been over a yearChecks are mail out us postal service

On 9/12/customer called us saying he did not get a refund on his shipping of $for the return labelItem was for a return item * ***F purchased on 5/17/The customer service representative informed customer that we cannot refund the shipping if item was not defectiveCustomer stated
he knows it wasn’t defective but it was falsely advertised on websiteCS representative placed customer on hold to verify information returning to the customer he was no longer on the lineCustomer called back on 9/12/got another representative who informed him we do not refund for return shipping unless item was defective
Below was the description we had listed for item on our website
Features
The Nashbar Carbon Mountain Bike Fork is great for urban mountain bikes with dead suspension forks, or if you're looking to shed some weightThese have a nice, comfortable, and responsive 45mm rake, and will add all kinds of cred to your street stick
The 385mm axle-to-crown height is just right for bikes that originally came with full rigid forks, or forks with less than 80mm of travel
IS Disc mount and dropouts are aluminum
45mm rake
Fits tires up to 26x2.1"
Specs
930Nashbar Carbon Mountain Bike Fork
Compatibility 1/8" Travel N/A Material Carbon legs
Spring N/A Steerer 1/8" Axle 9mm dropouts Brake Mount Disc (180mm max)
Adjustment N/A Max tire width 26x
9/22/customer called back and was again informed that we were not refunding the return shippingHe was refunded back to his account for the merchandise only minus the label on 9/8/Could customer please inform us of what description was printed wrong on the item description?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]9, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had two bike mechanics tell me I need a fork with at least 485mm from axle to crown for a reasonable fit. The fork I was sold was about 100mm too short. I do have an older bike that had an older suspension fork with less than 40mm of travel. Nashbar claims that would work. But it doesn't. This was verified by two bike mechanics. I also noticed on the product reviews on Nashbar's own website that I am not the only one to recognize this problem. Rather than argue the point, since the Nashbar representatives can't argue otherwise without actually seeing the bike, the right thing to do would be to accept the return and pay the return shipping fee. Unfortunately, Nashbar has a history of unethical business practices. Even one of the customer service representatives told me I should be refunded but her manager denied the request with no explanation. On a separate phone call, a customer service rep. even told me I would receive the refund but it never happened. The bottom line is, Nashbar misrepresented the product with an inaccurate product description on their website. Because of this, they should pay for the return shipping.
Regards,
[redacted]

I’m so sorry we were not able to complete the order for the customer. The item sold out faster than we had anticipated. It is completely sold out. We no longer have the item in stock or on order. We have taken it off of [redacted] as well as our own web site. We have tried calling the customer several...

times. On our third attempt we left a message for the customer to discuss other options. As of yet we have not heard back from the customer.
Again, I would like to apologize to the customer for the inconvenience and disappointment this may have caused. We will attempt to contact customer again this afternoon.

I have just finished looking at our reviews on our Nashbar website The NS-RMF has a 4.5 rating with 19 Reviews. Below is the link to check out the reviews. I'm not seeing any reviews that supports that the specs were not listed correctly.
h[redacted]RMF&catalogId=10052&gast=NS+RMF&langId=-1&URL=CatalogSearchResultView...⇄

Customer placed order on 12/3/15 at 3:40am on line and
selected express shipping which gives an estimated delivery of 2 to 5 business
days. Customer called 12/3/15 at 8:03am wanting to know why his order had not
shipped yet. Called again at 9:28am and two more times before 11:00am. The last
two...

times he had asked to speak to a supervisor and the representative
explained it had not processed yet and continued the assisting customer, she
felt confident that this was an issue she could assist him in.. This was a
situation that the representatives are trained for. At the time we were
extremely busy and a manager was unavailable. Two of the representatives had
called to let him know that his order had processed. Upon looking at his order
this morning I see that one of the representatives has already called to give
him his tracking number. At this time, since the order has already processed
and shipped there is no way we can’t upgrade the shipping nor feel that it is
warranted. Business shipping days are Monday through Friday. Customer should
receive his package no later than Wednesday the 9th since Saturday
and Sunday are not part of the shipping business days. If for some reason the
customer order is not delivered by end of Wednesday He can call us and we then
will assist him further.

On 6/9/16 we received back 5 PT-PFP4 pumps. Original order was placed 5/22/15.  We issued a gift certificate for the 5 PT-PFP4 pumps at $34.95 each plus $13.98 tax for a total of $180.74.  Per our return policy if you read the whole policy it states. “If the item is being returned within...

1 year of the purchase date any refunds will be issued to the original payment method used on the order. If the item is being returned after 1 year from the date of purchase a Nashbar Gift Card will be issued for the value of the returned item.” A refund has already been issued back to the customer on a Nashbar gift card for $180.74. However to avoid splitting hairs at this time we will void the gift card and try to refund back to the original payment method. As for the [redacted] Brakes customer stated in prior emails with us that he may have purchased in 2005 or 2006. We were unable to find any records where it had been purchased from us using eight names and three addresses the customer had provided. Since we were unable to verify that the customer had purchased the Tek[redacted] Caliper Brakes from us or that we have ever carried them, we have returned the [redacted] Caliper Brakes back to the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I look forward to getting the check this vendor has promised.
Regards,
[redacted]

I’m sorry but as stated earlier the Rocky Mounts Backstage Rack (RM-BS) is sold out and currently unavailable for order. I have attached a copy of our website along with [redacted]s showing it is no longer listed on either site. Even though I am unable at this time to place an order for the Rocky Mounts Backstage Rack, we have made several attempts to call the customer to discuss what options we have available. So far customer has not returned our calls from Monday or Tuesday. However we will attempt to contact him again tonight, we would be happy to discuss what options are available.