Initial Business Response /* (1000, 8, 2015/05/27) */
We have tried to come to terms with Ms***She is and has been evasive regarding us seeing the repair work she states was doneWe have agreed that after seeing the original work (this was prior to her "having someone else do the repairs),
we would send a different crew inDue to a family matter the carpenter that was scheduled to perform the repairs was unable to make it on that particular dayFrom that point forward Ms*** refused any further attempts on our behalf to rectify the problemAlthough we feel we would have the right to verify that said repairs were in fact made by a 3rd party, she has failed to provide any proof (bills, contracts,receipts ect...) that the work was actually completedWe still took her word for it, and made arrangements to give her a reimbursment check, but nobody was at the address when we arrivedThat was then followed up with phone calls from her mother (the person with whom we were to meet), threatening us with bodily harm and harm to our place of businessThis we found completely unacceptableFurthermore, we also dispute the dollar amount she is attempting to recoverMs *** is requesting $We will offer to reimburse her $for the following reasons1) labor charged was $400, 2) Materials (crown molding) was $400, 3) We will over allow $to cover the cost of new paint, caulk, puttyAgain, in light of our efforts to resolve this matter, we feel that we are being more than fair, and without actual proof that she had the work "re-done", us refunding the monies that she spent with us seems more than fair
Sincerely,
Mike ***
Premier Painting Company
President
Initial Consumer Rebuttal /* (3000, 10, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to address Mr***'s statements in his response to the Revdex.com, and present reasons why his revised offer of $is unacceptableFirstly, I had provided the Company two separate opportunities to redo the job, but they did not show up either timeFollowing those attempts to reschedule, I felt that the conduct of the Company was irresponsible and that it would be best to ask for a refund and go our separate waysOn April 24, 2015, in a written correspondence, the company agreed to reimburse the entire $2,($for material and $1,in labor)This agreement originated after Mr*** inspected the work done by his crew and acknowledged that the entire job needed to be redoneThe agreement was that Mr*** would deliver the check to my house and look at the work that was redoneHe did not show upOn April 30th I had another conversation with Mr*** and he confirmed that I could come to his office on May at 6:in the evening to pick up the checkThe confirmation of the piwas in writing on May 4thOn that day, no one was at their officeI have the contract and invoice from a reputable company showing that I paid $2,890, in full, for the re-work (labor and material)I am willing to provide the documentation, if requestedEven now, four months later, I am willing to allow Mr*** to observe that the work was, in fact, redoneI am not asking Your Home Town Painting Services/Premier Painting Company for reimbursement of the entire amount that I paid to the second companyI am only asking to recover the moneys ($2,000) that I spent in my contract with the CompanyThis would be a fair and equitable settlement
Sincerely,
*** ***
Final Business Response /* (4000, 12, 2015/06/26) */
Once again, We had made attempts to satisfy this situationWe are willing to reimburse Ms *** the money that we charged her for the crown molding installation, as well as the cost of the materialsThere are portions of the job we did that were not redone, and she is looking to recoop that money as wellUntil reading her response, we have been absolutley denied the ability to see the "repaired work", to the extent that we had to meet someone else at a seperate location to bring her the checkAgain, nobody was at that location when we arrivedFurthermore, Ms *** has yet to provide any documentation of work being doneWe are trying to be fair here, but the verbal and physical threats we received to both our persons as well as our place of business will not be tolerated, and have caused us to sever communicationsOur offer of $still stands
Sincerely,
*** ***
Final Consumer Response /* (2000, 14, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 14, 2015/05/28) */
I was out of town on a family matter until yesterday (X-XX-XX). The reimbursment check was issued and sent via USPO back in April. After hearing / seeing that he had not received it, we stopped payment on that check and issued a new one. As for...
the windows remaining stuck, this is the first I heard of it.
Sincerely,
Mike [redacted]
Premier Painting Company
President
Initial Business Response /* (1000, 8, 2015/05/27) */
We have tried to come to terms with Ms***She is and has been evasive regarding us seeing the repair work she states was doneWe have agreed that after seeing the original work (this was prior to her "having someone else do the repairs),
we would send a different crew inDue to a family matter the carpenter that was scheduled to perform the repairs was unable to make it on that particular dayFrom that point forward Ms*** refused any further attempts on our behalf to rectify the problemAlthough we feel we would have the right to verify that said repairs were in fact made by a 3rd party, she has failed to provide any proof (bills, contracts,receipts ect...) that the work was actually completedWe still took her word for it, and made arrangements to give her a reimbursment check, but nobody was at the address when we arrivedThat was then followed up with phone calls from her mother (the person with whom we were to meet), threatening us with bodily harm and harm to our place of businessThis we found completely unacceptableFurthermore, we also dispute the dollar amount she is attempting to recoverMs *** is requesting $We will offer to reimburse her $for the following reasons1) labor charged was $400, 2) Materials (crown molding) was $400, 3) We will over allow $to cover the cost of new paint, caulk, puttyAgain, in light of our efforts to resolve this matter, we feel that we are being more than fair, and without actual proof that she had the work "re-done", us refunding the monies that she spent with us seems more than fair
Sincerely,
Mike ***
Premier Painting Company
President
Initial Consumer Rebuttal /* (3000, 10, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to address Mr***'s statements in his response to the Revdex.com, and present reasons why his revised offer of $is unacceptableFirstly, I had provided the Company two separate opportunities to redo the job, but they did not show up either timeFollowing those attempts to reschedule, I felt that the conduct of the Company was irresponsible and that it would be best to ask for a refund and go our separate waysOn April 24, 2015, in a written correspondence, the company agreed to reimburse the entire $2,($for material and $1,in labor)This agreement originated after Mr*** inspected the work done by his crew and acknowledged that the entire job needed to be redoneThe agreement was that Mr*** would deliver the check to my house and look at the work that was redoneHe did not show upOn April 30th I had another conversation with Mr*** and he confirmed that I could come to his office on May at 6:in the evening to pick up the checkThe confirmation of the piwas in writing on May 4thOn that day, no one was at their officeI have the contract and invoice from a reputable company showing that I paid $2,890, in full, for the re-work (labor and material)I am willing to provide the documentation, if requestedEven now, four months later, I am willing to allow Mr*** to observe that the work was, in fact, redoneI am not asking Your Home Town Painting Services/Premier Painting Company for reimbursement of the entire amount that I paid to the second companyI am only asking to recover the moneys ($2,000) that I spent in my contract with the CompanyThis would be a fair and equitable settlement
Sincerely,
*** ***
Final Business Response /* (4000, 12, 2015/06/26) */
Once again, We had made attempts to satisfy this situationWe are willing to reimburse Ms *** the money that we charged her for the crown molding installation, as well as the cost of the materialsThere are portions of the job we did that were not redone, and she is looking to recoop that money as wellUntil reading her response, we have been absolutley denied the ability to see the "repaired work", to the extent that we had to meet someone else at a seperate location to bring her the checkAgain, nobody was at that location when we arrivedFurthermore, Ms *** has yet to provide any documentation of work being doneWe are trying to be fair here, but the verbal and physical threats we received to both our persons as well as our place of business will not be tolerated, and have caused us to sever communicationsOur offer of $still stands
Sincerely,
*** ***
Final Consumer Response /* (2000, 14, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 6, 2015/10/08) */
The money is being paid today 10-8-
Initial Business Response /* (1000, 14, 2015/05/28) */
I was out of town on a family matter until yesterday (X-XX-XX). The reimbursment check was issued and sent via USPO back in April. After hearing / seeing that he had not received it, we stopped payment on that check and issued a new one. As for...
the windows remaining stuck, this is the first I heard of it.
Sincerely,
Mike [redacted]
Premier Painting Company
President