The contract for this job was $11,130.00, and per the contract the deposit due at the time of signing the contract was 45% or $5,000, however the customer only put down
$3,500. We accepted this amount in good faithThe materials were put into the customers garage by *** *** as indicated, but this is the first I have heard that the supplier broke into the garage through the service door and damage itThis has never been brought to our attention and if it was damaged by the supplier, I'm sure the customer would have told us as I was at the job site at least every day for the first week and every other day after that and spoke with them at most every visit
The first day my crew was on the job was Wednesday July 2nd
There was no need to place a dumpster on the site as we removed the debris daily and disposed of the refuse in our shops dumpster
I am not "the supposed owner" as indicated by the customer I am a *** along with *** ***This was discussed with the customer the first day on the job when I gave the customer my business card
There were some problems on the job which I readily agreed with the customerClearly this job did not go as smoothly as planned
The customer is correct regarding the August 11th contact and *** and I came to their home the next morning on the 12th to go over the "punch list" that the customer provided. Both *** and I went through the "punch list" line by line with the customer and didn't disagree with the listI told them that I would have my craftsman back the next day (Wednesday August 13th) to work on the "punch list"He work an full day on the listI also said that I will be contacting another siding contractor that does work for us occasionally to help out and get the remaining "punch list" items done, but I told the customer that he (my siding contractor) wouldn't be back into town until late on Wednesday the 13th
When I came to work the following morning, Thursday, August 16, I had a voice message, on my office phone, (which I have saved) not my cell phone as the customer indicated, indicating that we were not welcome back on the property, except to get the aluminum break and any tools left in the garage to finish the remaing itemsThe customer said that there was a breach of contract by us. I sent the customer a letter along with a final billing, less a $credit for the remaining "punch list" items. As I indicated in my letter there was no breach of contract as we did not pull off the job and Hometown Pro was entitled to payment for the jobI received no other contact from the customer until I received your letter
Regarding the items to be finished by us I have the following comments:
Most of this was done, there were a few more windows to correctThere isn't a molding melt as indicated, but rather a poor job by the factory on the finishI informed the customer that we already contacted the supplier and they were working on sending us a new doorThe dents are actually scratches either done by the supplier (customers supplier or by our installer) Since the door still needed to be painted by the homeowner (not part of our contract) so as a solution I would bring my painter in to paint the interior and exterior of the door at no cost to them, but I needed them to pick out the paint colors ( I was even going to pay for the paint). Customer said she would get me the color chips in a day or soThe carpeting is loose not rippedwe were going fixThe doors have keyed door handles and dead boltsYes the dead bolts needed to be flipped so when unlocking the locks you wouldn't have to turn your key overI agreed that we would fix itThe weather stripping on the front storm door needed to be replaced, which I agreed to doWhen my painter comes out (item #3) I would have him touch up the drywall and touch up paintThere is a piece of plastic on the front window that is broken, doesn't affect the operation, just is unsightlyI was going to discuss with my siding contractor on how to repair itI was going to have my siding contractor address this issue10.I was going to have my siding contractor address this issueI was going to have my siding contractor address this issueI was going to have my siding contractor address this issueI was going to have my siding contractor address this issueAlso it's not on all the windowsNot all of the siding is dirty and we were going to clean itWe were going to reattach the cable wiresYes all the shutters needed to be put up, but the customer request that we wait until all the other work was completedincidentally the shutters were in the customers garage for at least three weeks, however when my craftsmen went on the morning of the 16th to pick up the aluminum break in the garage, the shutters were removed by the customerClearly they planned on keeping them without paying for themCorrect, There were windows that needed to be finishWhich we agreed to doThere were windows that we found when re-wrapping all of the windowsIt was correctedI told the customer at the start that we would replace the wood and not charge them anything extra
Clearly the job is substantially completed less these "punch list" items, and we did not disagree with the items on the "punch list"As you can see I have indicated solutions, but were not allowed to completeAt this point I will not return to site to finish the "punch list " items, as I can't risk taking on anymore expenses with not knowing if I'll ever get paid without seeking legal help
The desired settlement by the customers is completely unacceptableThey clearly have a re-sided house and aren't willing to pay for it or come to satisfactory settlementIf you can help settle this matter, It would be greatly appreciate
As I indicated in my August 15th letter, if this isn't settled financially quickly, I will be pursuing further actions
Thank you for the opportunity to respond to this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:
This is in response to [redacted]'s letter. I reject his letter for numerous reasons, and will explain why in what follows here. First he stated that 45% or $5,000 was due at the time of signing. As you can see with the proposal, there was no contract just a simple proposal in which I did not sign. In fact we were never even told of $5,000 being needed or that is what we would have put down at that time. Next I would like to dispute the day [redacted] said "his crew was on the job". As I previously stated HomeTown Pro was supposed to have started on Thursday the 26th of June, not Wednesday the 2nd. We have phone records showing that we called [redacted] from HomeTown Pro on the 27th, 28th, and 29th, before [redacted] finally answered on the 29th which was Saturday. [redacted] told us that his crew would be out on Monday June 30th. So [redacted] saying they did not start until July 2nd is false. Some of the other details I would like to get into are as followed. [redacted] states he is not [redacted] of the company as he states in his letter. But yet on the letters we have received it show nothing about being a [redacted] of HomeTown Pro but yet it simply says he is [redacted]. I would also like to know why if I hired HomeTown Pro to do the siding why they would have to hire a sub contractor for a house that is under 1,000 sq ft. I already know the answer to this question I found out this was there first house they have ever sided I know this now. As for the list that [redacted] provided you can see he keeps repeating that " I was going to" in numbers 9,10, 11,12,13 he says this numerous times. After repeatedly contacting [redacted], I finally had given up hope that this job would ever be completed correctly. I had given HomeTown Pro ample opportunities to get the work done, and called various times. A job that I was told it would take 5-10 business days had taken 6 weeks and the job to date is not finished, I had different contractors come to our house and give us a quote and inspect what had been done. We were told it was a piss poor attempt at siding the house and windows would cost about $6,000 dollars to fix. Which we are having done at this time. And 95% of this job was not completed and as far as payment goes I believe the $3,500 we put down was more fair for the job performed or lack there of. Also number 18 on the list, it states that there was only two windows that needed to be fixed. That is a lie I think I would had got new windows put in first if I needed them, then get the siding done. That's what the contractor told us. Which I have a statement from him if needed. Also pictures and videos and some of the rotted wood I saved that they wrapped over if needed. Also I would like to mention that the shutters were removed from the garage because we did not want them being stolen due to are garage door being broken and everybody know that. We would gladly give them back. In closing I would like to say that the job was not completed in a workmanship and timely manor. I have contacted legal representation if that is the route chosen. Thank you for the opportunity to tell my side of what actually occurred. Sincerely [redacted]
Regards,
[redacted]
The contract for this job was $11,130.00, and per the contract the deposit due at the time of signing the contract was 45% or $5,000, however the customer only put down
$3,500. We accepted this amount in good faithThe materials were put into the customers garage by *** *** as indicated, but this is the first I have heard that the supplier broke into the garage through the service door and damage itThis has never been brought to our attention and if it was damaged by the supplier, I'm sure the customer would have told us as I was at the job site at least every day for the first week and every other day after that and spoke with them at most every visit
The first day my crew was on the job was Wednesday July 2nd
There was no need to place a dumpster on the site as we removed the debris daily and disposed of the refuse in our shops dumpster
I am not "the supposed owner" as indicated by the customer I am a *** along with *** ***This was discussed with the customer the first day on the job when I gave the customer my business card
There were some problems on the job which I readily agreed with the customerClearly this job did not go as smoothly as planned
The customer is correct regarding the August 11th contact and *** and I came to their home the next morning on the 12th to go over the "punch list" that the customer provided. Both *** and I went through the "punch list" line by line with the customer and didn't disagree with the listI told them that I would have my craftsman back the next day (Wednesday August 13th) to work on the "punch list"He work an full day on the listI also said that I will be contacting another siding contractor that does work for us occasionally to help out and get the remaining "punch list" items done, but I told the customer that he (my siding contractor) wouldn't be back into town until late on Wednesday the 13th
When I came to work the following morning, Thursday, August 16, I had a voice message, on my office phone, (which I have saved) not my cell phone as the customer indicated, indicating that we were not welcome back on the property, except to get the aluminum break and any tools left in the garage to finish the remaing itemsThe customer said that there was a breach of contract by us. I sent the customer a letter along with a final billing, less a $credit for the remaining "punch list" items. As I indicated in my letter there was no breach of contract as we did not pull off the job and Hometown Pro was entitled to payment for the jobI received no other contact from the customer until I received your letter
Regarding the items to be finished by us I have the following comments:
Most of this was done, there were a few more windows to correctThere isn't a molding melt as indicated, but rather a poor job by the factory on the finishI informed the customer that we already contacted the supplier and they were working on sending us a new doorThe dents are actually scratches either done by the supplier (customers supplier or by our installer) Since the door still needed to be painted by the homeowner (not part of our contract) so as a solution I would bring my painter in to paint the interior and exterior of the door at no cost to them, but I needed them to pick out the paint colors ( I was even going to pay for the paint). Customer said she would get me the color chips in a day or soThe carpeting is loose not rippedwe were going fixThe doors have keyed door handles and dead boltsYes the dead bolts needed to be flipped so when unlocking the locks you wouldn't have to turn your key overI agreed that we would fix itThe weather stripping on the front storm door needed to be replaced, which I agreed to doWhen my painter comes out (item #3) I would have him touch up the drywall and touch up paintThere is a piece of plastic on the front window that is broken, doesn't affect the operation, just is unsightlyI was going to discuss with my siding contractor on how to repair itI was going to have my siding contractor address this issue10.I was going to have my siding contractor address this issueI was going to have my siding contractor address this issueI was going to have my siding contractor address this issueI was going to have my siding contractor address this issueAlso it's not on all the windowsNot all of the siding is dirty and we were going to clean itWe were going to reattach the cable wiresYes all the shutters needed to be put up, but the customer request that we wait until all the other work was completedincidentally the shutters were in the customers garage for at least three weeks, however when my craftsmen went on the morning of the 16th to pick up the aluminum break in the garage, the shutters were removed by the customerClearly they planned on keeping them without paying for themCorrect, There were windows that needed to be finishWhich we agreed to doThere were windows that we found when re-wrapping all of the windowsIt was correctedI told the customer at the start that we would replace the wood and not charge them anything extra
Clearly the job is substantially completed less these "punch list" items, and we did not disagree with the items on the "punch list"As you can see I have indicated solutions, but were not allowed to completeAt this point I will not return to site to finish the "punch list " items, as I can't risk taking on anymore expenses with not knowing if I'll ever get paid without seeking legal help
The desired settlement by the customers is completely unacceptableThey clearly have a re-sided house and aren't willing to pay for it or come to satisfactory settlementIf you can help settle this matter, It would be greatly appreciate
As I indicated in my August 15th letter, if this isn't settled financially quickly, I will be pursuing further actions
Thank you for the opportunity to respond to this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:
This is in response to [redacted]'s letter. I reject his letter for numerous reasons, and will explain why in what follows here. First he stated that 45% or $5,000 was due at the time of signing. As you can see with the proposal, there was no contract just a simple proposal in which I did not sign. In fact we were never even told of $5,000 being needed or that is what we would have put down at that time. Next I would like to dispute the day [redacted] said "his crew was on the job". As I previously stated HomeTown Pro was supposed to have started on Thursday the 26th of June, not Wednesday the 2nd. We have phone records showing that we called [redacted] from HomeTown Pro on the 27th, 28th, and 29th, before [redacted] finally answered on the 29th which was Saturday. [redacted] told us that his crew would be out on Monday June 30th. So [redacted] saying they did not start until July 2nd is false. Some of the other details I would like to get into are as followed. [redacted] states he is not [redacted] of the company as he states in his letter. But yet on the letters we have received it show nothing about being a [redacted] of HomeTown Pro but yet it simply says he is [redacted]. I would also like to know why if I hired HomeTown Pro to do the siding why they would have to hire a sub contractor for a house that is under 1,000 sq ft. I already know the answer to this question I found out this was there first house they have ever sided I know this now. As for the list that [redacted] provided you can see he keeps repeating that " I was going to" in numbers 9,10, 11,12,13 he says this numerous times. After repeatedly contacting [redacted], I finally had given up hope that this job would ever be completed correctly. I had given HomeTown Pro ample opportunities to get the work done, and called various times. A job that I was told it would take 5-10 business days had taken 6 weeks and the job to date is not finished, I had different contractors come to our house and give us a quote and inspect what had been done. We were told it was a piss poor attempt at siding the house and windows would cost about $6,000 dollars to fix. Which we are having done at this time. And 95% of this job was not completed and as far as payment goes I believe the $3,500 we put down was more fair for the job performed or lack there of. Also number 18 on the list, it states that there was only two windows that needed to be fixed. That is a lie I think I would had got new windows put in first if I needed them, then get the siding done. That's what the contractor told us. Which I have a statement from him if needed. Also pictures and videos and some of the rotted wood I saved that they wrapped over if needed. Also I would like to mention that the shutters were removed from the garage because we did not want them being stolen due to are garage door being broken and everybody know that. We would gladly give them back. In closing I would like to say that the job was not completed in a workmanship and timely manor. I have contacted legal representation if that is the route chosen. Thank you for the opportunity to tell my side of what actually occurred. Sincerely [redacted]
Regards,
[redacted]