I was informed by Mr [redacted] from AAA that Ms [redacted] had filed a complaint with AAA.Mr [redacted] did an investigation of the said complaint His findings were that Ms [redacted] had already had the repairs performed at [redacted] in Whitehall.He spoke with the manager named [redacted] He conveyed that he did not see any conditions that would indicate there were quality issue with the previous repairs.( hometown service center) as Ms [redacted] had accused our facilty of doing wrong I consider this case closed on behalf of Hometown Service Center Inc
On April 8,late afternoon,Ms[redacted] called our facility expressing concern about her vehicle I conveyed to her it was important that we inspect the vehicle so I can ensure her safety.She was adamant that we had not performed the service properly and that someone had told her we did not.She told me that it was never right from the first day.I asked her why she did not call sooner.She told me that the weather was bad and she did not drive far due to conditions I asked her to come in the morning and we would check it out.She showed up in the morning and after a brief conversation she told me that she did not want us touching her vehicle.All she wanted was her money back.I told her once again that I need to have the chance to remedy the situation,and was willing to but she declined.I told her that her safety was my concern and I saw we were going nowhere.I then ended the conversation and she threatened to sue Hometown
If he was concerned about my safety , he should had checked the car after, other than himself had worked on my car.I'm including the picturesI only want my money back.Thanks
There were no warranties involved as the actual service was faulty (The parts deemed substandard at the Honda shop were stored there for just over a year, at Mr [redacted] request, as he indicated to them that he wanted them When he hadn’t retrieved the parts after one year, Honda finally discarded them) I originally initiated a dispute of these charges years ago, but was not able to follow through until recently due to having had a health crisis beginning in late Having come through that, I have pursued closing this issue These facts remain: Hometown Service Center provided no proof to me or to Honda that the work they did on my vehicle was actually what was needed and there is not a way to disprove that completely either; three days after the work done on my vehicle at Hometown Service Center my vehicle became inoperable again; the subsequent options offered by them were replacement of heads or engine at a cost of an additional $to me; my concern that these extreme resolutions could not be warranted was confirmed by the Honda provider and they found damage to the heads that could only have happened with the initial work done (the Honda invoices indicate all that had to be done); Mr [redacted] verbally admitted to me that he did not have the heads checked by his contracted expert with the initial work done, as would be standard I understand that this company will not agree to resolve this with any financial reimbursement So I do want for this to remain on record as an unsatisfactory service and that this provider became adversarial immediately upon my reporting to them what the Honda shop found Regards, Susan Moxley
[ I am rejecting this response because: the services performed were not what the vehicle needed, further damage was done in the process, and additional cost to me incurred If the business wants not to provide any financial settlement I accept that But I do want this matter to be listed with the Revdex.com as an unresolved issue
I was informed by Mr [redacted] from AAA that Ms [redacted] had filed a complaint with AAA.Mr [redacted] did an investigation of the said complaint His findings were that Ms [redacted] had already had the repairs performed at [redacted] in Whitehall.He spoke with the manager named [redacted] He conveyed that he did not see any conditions that would indicate there were quality issue with the previous repairs.( hometown service center) as Ms [redacted] had accused our facilty of doing wrong I consider this case closed on behalf of Hometown Service Center Inc
On April 8,late afternoon,Ms[redacted] called our facility expressing concern about her vehicle I conveyed to her it was important that we inspect the vehicle so I can ensure her safety.She was adamant that we had not performed the service properly and that someone had told her we did not.She told me that it was never right from the first day.I asked her why she did not call sooner.She told me that the weather was bad and she did not drive far due to conditions I asked her to come in the morning and we would check it out.She showed up in the morning and after a brief conversation she told me that she did not want us touching her vehicle.All she wanted was her money back.I told her once again that I need to have the chance to remedy the situation,and was willing to but she declined.I told her that her safety was my concern and I saw we were going nowhere.I then ended the conversation and she threatened to sue Hometown
If he was concerned about my safety , he should had checked the car after, other than himself had worked on my car.I'm including the picturesI only want my money back.Thanks
There were no warranties involved as the actual service was faulty (The parts deemed substandard at the Honda shop were stored there for just over a year, at Mr [redacted] request, as he indicated to them that he wanted them When he hadn’t retrieved the parts after one year, Honda finally discarded them) I originally initiated a dispute of these charges years ago, but was not able to follow through until recently due to having had a health crisis beginning in late Having come through that, I have pursued closing this issue These facts remain: Hometown Service Center provided no proof to me or to Honda that the work they did on my vehicle was actually what was needed and there is not a way to disprove that completely either; three days after the work done on my vehicle at Hometown Service Center my vehicle became inoperable again; the subsequent options offered by them were replacement of heads or engine at a cost of an additional $to me; my concern that these extreme resolutions could not be warranted was confirmed by the Honda provider and they found damage to the heads that could only have happened with the initial work done (the Honda invoices indicate all that had to be done); Mr [redacted] verbally admitted to me that he did not have the heads checked by his contracted expert with the initial work done, as would be standard I understand that this company will not agree to resolve this with any financial reimbursement So I do want for this to remain on record as an unsatisfactory service and that this provider became adversarial immediately upon my reporting to them what the Honda shop found Regards, Susan Moxley
[ I am rejecting this response because: the services performed were not what the vehicle needed, further damage was done in the process, and additional cost to me incurred If the business wants not to provide any financial settlement I accept that But I do want this matter to be listed with the Revdex.com as an unresolved issue