We are happy to provide the full chain of email conversationAttached is the initial conversation that took place on March 16, ***'s initial e-mail to us mentioning that he has a connection under his kitchen sinkAgain, when our technician was there he found that there was never a connection and that he would have to re-work the kitchen drain due to corrosion as well as install a dishwasher drain T and water lineWe feel that his information was inaccurate and therefore we could not do the job.If you need any other information please let us know
[redacted] contacted the office through email regarding the installation of a dishwasher which he stated had a connection under his kitchen sink [redacted] asked [redacted] if there was an existing dishwasher that needed to be disconnected or is it a new installation, his answer was he has an existing dishwasher that needed to be installed [redacted] asked for his phone number to call so they could schedule the job over the phone and also asked if the old dishwasher was still in the kitchen [redacted] emailed back with a contact number and stated the old dishwasher was gone On March 24th ***, our mechanic, arrived to install the dishwasher [redacted] was surprised to see that there had not been a preciously installed dishwasher There was no water connection, drain connection or electrical present nor any counter above the dishwasher which would be needed to secure the dishwasher in place [redacted] informed ***’s father [redacted] about what needed to be done and he seemed to understand We held out his work order and waited to be contacted about coming back to finish the jobWhen we didn’t hear back from ***April 19th he was sent an invoice for ½ a service call which was $ We feel that we were given the wrong information from [redacted] to plan the job Therefore we feel that the $is an appropriate charge
We are happy to provide the full chain of email conversationAttached is the initial conversation that took place on March 16, ***'s initial e-mail to us mentioning that he has a connection under his kitchen sinkAgain, when our technician was there he found that there was never a connection and that he would have to re-work the kitchen drain due to corrosion as well as install a dishwasher drain T and water lineWe feel that his information was inaccurate and therefore we could not do the job.If you need any other information please let us know
[redacted] contacted the office through email regarding the installation of a dishwasher which he stated had a connection under his kitchen sink [redacted] asked [redacted] if there was an existing dishwasher that needed to be disconnected or is it a new installation, his answer was he has an existing dishwasher that needed to be installed [redacted] asked for his phone number to call so they could schedule the job over the phone and also asked if the old dishwasher was still in the kitchen [redacted] emailed back with a contact number and stated the old dishwasher was gone On March 24th ***, our mechanic, arrived to install the dishwasher [redacted] was surprised to see that there had not been a preciously installed dishwasher There was no water connection, drain connection or electrical present nor any counter above the dishwasher which would be needed to secure the dishwasher in place [redacted] informed ***’s father [redacted] about what needed to be done and he seemed to understand We held out his work order and waited to be contacted about coming back to finish the jobWhen we didn’t hear back from ***April 19th he was sent an invoice for ½ a service call which was $ We feel that we were given the wrong information from [redacted] to plan the job Therefore we feel that the $is an appropriate charge