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Address: 1515 E 20th St Ste D, Farmington, New Mexico, United States, 87401-9039
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My wife and I are out of state landlords that hired Independence Capital Property Management to handle the leasing of a property in Flagstaff. In the end, we executed the lease on our own after the tenants, they selected, reached out to us directly due to frustration with communication regarding signing of the lease. ICPM directed us handle execution of the lease on our own because they were not able to do it in a timely manner. We were billed for handyman repairs that tenant photos, taken during their move in, confirm were not completed. This company lacks professional communication, timely communication, and ethical practices. Don't be surprised if you do most of the work, end up paying to fix work they claim was done, and then get blown off when voicing concerns. HIRE THIS COMPANY AT YOUR OWN RISK
Dear Jeff,
Thank you for taking the time to explain your position. We make a priority of staying in touch with our clients and providing them with swift resolutions to their inquiries. We are sorry you feel frustrated about our communication during the leasing process. Much of the delay that occurred was partly due to the insistence that we should use a lease template that was already filled with the information of previous tenants. We found new tenants for you and it took time to obtain the signatures of the new tenants and their cosigners. At our end, we had an internal error in the application process that delayed the move-in date. We credited you half of the leasing fee to make up for this error. These were uncommon instances that will be avoided in the future. As for billing you for unfinished work, we sent a bill for what the vendor indicated as completed work. If you have any other questions, we are happy to clarify any details for you.
I will never rent from independence Capital LLC. I have countless conversations with this business to documentation send to be to file complaints or concerns and they were never sent and issue is still unresolved. I have been lied to and stolen from. This business has sent vendor to my house that have fix things that were never fixed and well as vendor think it’s okay to just walk into your house. I don’t feel safe nor do I think I should be treated the way I have been treated. I wouldn’t rent for these folks. They are definitely don’t value your tenants. All I want is my full deposit from previous house I rented and move check for the current house I occupying.
Hello Xavion, we take feedback very seriously and are always looking to improve our processes if there is the need. However, we have not in any way stolen from or lied to you. Our records indicate that we have responded to all your questions and concerns and further resent our communications when there were troubles opening the files that were being sent. Any repair requests that were brought to our attention as being incomplete upon receiving your survey were immediately dispatched the same day. Any vendors performing work are not staff members of Independence Capital and are contracted as needed. If any made an entry without approval, we have no correspondence from you that that had happened for us to address. We apologize for their inability to follow procedure and ask that these situations be escalated to us for handling. As for your deposit from the previous residence, we sent out your partial refund detailing the deductions from your deposit for necessary unit cleaning, carpet cleaning, removal of personal property left behind, touch up painting for damage done to walls and light bulb replacement. There will be no further refund. If there are further concerns that have yet to be addressed, we are happy to have a conversation and come up with a plan for actions moving forward. Please email us at [email protected].
We’ve had many issues with this company. I was extremely disappointed after paying someone to clean and having the carpets professionally cleaned they kept a ton of our deposit. Our deposit was $1,525 and we only got a little over $400 back from that. I called requesting a receipt of everything they had to “repair and etc”. They said they’d get back to me in a few days. I never heard back from them. We only lived in the house for a year and are a very clean respectful tenants. So it was extremely disappointing and feeling like they stole from us.
Also, before our lease was over I called requesting for a list of what needed to be cleaned and the girl I spoke with only emailed me one sheet. We never got all the information. There is a huge lack of communication on there end and the employees are NOT on the same page. I feel like there are no managers really in charge.
We have reached out to the tenant to address her concerns and details of her security deposit disposition directly. At this time, she has indicated that she is satisfied with the documentation and details provided. At this time, I believe this matter has been resolved.
If I can provide any additional information, please let me know.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID. They did refund us some more money, and I find that this resolution is satisfactory to me.
Regards
We have submitted maintenance request pertaining to our refrigerator/freezer. Through Independence Capital we are told to submit work orders through a work meld. I sent in a work order on April 7th, 2020 about a leak in the freezer and it not producing any ice. That same night we heard a buzzing coming from the refrigerator. On April 8th, 2020 I submitted another work order stating the buzzing and that we needed someone to come look at the fridge. We didn’t not receive any responses since then. On April 15th, 2020 at 4:10pm I finally got a “text” response asking us to check the fridge for any other leaks. Before them sending out a tech. (Which still hasn’t happened) Today, April 16, 2020 at 6:44am stating that there are codes on the fridge and we need someone sent out. I got another “text” response requesting for the codes on the fridge at 10:56 am and they will pass it along. No confirmation about them sending anyone out all day. We returned Home at 530pm to find our fridge totally shut down and temps reaching 40 degrees . I have contacted the emergency number for maintenance and they stated there was no information about my requests that I had submitted. I then emailed the property manager and assistant property manager and still no response. Our food is now defrosting and we have a family of 5 in this house that have little to no income at this time. Your advice on the situation would be much appreciated. I do have all documentation to support this claim. We had a same issue on September 4th 2019.
Thank you very much for bringing this to our attention. In researching the issue, I have found that the initial report was submitted on April 7th, stating “The ice machine isn’t producing ice. But we noticed ice all along the side of the freezer on our frozen foods.” The report did not indicate any issue with the unit actually cooling, just that there seemed to be an issue with the ice machine.
Unfortunately, due to COVID-19, our maintenance teams have been severely restricted on performing non-essential services and/or maintenance requests. However, on April 15th, our team reached out to check on the status of the issue. On April 16th we received a response stating that the unit was actually leaking, and on April 17th we received an update that the refrigerator temperature was at 42 degrees. Based on the information received on the 16th, a vendor was dispatched to handle emergency maintenance, and the work was completed on April 17th. We always strive to ensure that maintenance is timely and properly handled. With the unfortunate circumstances of COVID-19, our processes have had to be adjusted and non-emergent issues have had to be postponed. As our community begins to turn a corner (hopefully very soon), we assure you that we will be back in full swing, prioritizing all maintenance accordingly.We appreciate your patience during this time and look forward to continuing to serve you moving forward.
Independence Capital has been an easy way to rent. I have rented one year with this company and they are very thorough. When I needed a repair, I placed requests online through my portal and they had someone there quick, most times within hours to repair! I would recommend this property management company.
Thank you so much for the 5 star review and glowing words! We greatly appreciate your continued residency and hope that we'll get to work with you for many years to come. Please let us know if there's anything we can do moving forward.
Independence Capital has been managing my properties for nearly 7 years. They have done a wonderful job of keeping my properties occupied with great tenants. I appreciate that they continually strive to implement new programs and services to enhance both my experience as an owner, as well as that of my tenants. I couldn't imagine ever using a different management company!
Thank you so much for the trust you place in our team, Kelly! It has been such a joy working with you over the years, and we look forward to many more to come. We appreciate you greatly!
-Kristin Johnson, Owner/Broker
Independence Capital failed to provide a list of itemized deductions from my security deposit within the 30 day time frame required by NM Stat 47-8-18. They did not conduct the move out inspection at the time I vacated the property despite this being a provision of the lease agreement. The deductions made from the security deposit were greater than the totals in the invoices produced by Independence Capital resulting in $*** of withheld but unaccounted for funds.
Dear Sir or Madam:
This letter is in response to the above referenced Complaint.
This tenant entered into a one-year Rental Agreement dated June 16, 2018 (the “Lease”) with Independence Capital Property Management (“ICPM”), with a Lease expiration date of June 14, 2019.
On April 15, 2019, the tenant provided a written notice to vacate at the end of her tenancy. While the tenant made the ultimate decision to physically vacate the property early, possession was not restored to ICPM until the lease termination date of June 14, 2019. In fact, per Paragraph 2.5 of the Lease, the tenant explicitly agreed that “tenant’s possession begins on the first day of the term and ends on the last day of the term.”
Further, per the Lease, the tenant agreed that “A (move out) walk-through will not be conducted until the tenant has completed vacating the property and is prepared to immediately relinquish possession.” The tenant also agreed in the Lease that “Tenant will be responsible for costs of repair of all damage and any cleaning costs required to restore the property to the condition it was in at the time the Tenant took possession.”
When possession was restored to ICPM on June 14, 2019 a move out walk through was conducted and the home was not found to be in rent-ready condition as required by the Lease. The property required repairs, cleaning, carpet cleaning and yard work be done to prepare the property for reletting, all of which were the tenant’s responsibility per the Lease. The tenant had full access to the property until the date possession was returned to ICPM and had every opportunity to handle the necessary work herself, but ultimately failed to do so. As such, vendors were contracted to handle the necessary work and the tenant was charged back for the same.
Per Paragraph 2.9 of the Lease and in accordance with 47-8-18 NMSA 1978, “Within thirty (30) days after the end of the Term or departure, whichever is later, Landlord will (1) provide to Tenant a written itemized statement showing any deduction from the deposit and (2) return the balance of the deposit, if any, to Tenant at Tenant’s last known address.” Pursuant to this requirement, a written and itemized statement, including a full tenant ledger detailing individual charges, was sent to the tenant on July 9, 2019, 5 days prior to the required deadline.
The tenant references $*** in unaccounted for funds. However, as previously explained to her, we have a maintenance markup that is charged on all vendor invoices to cover the expenses we incur as a result of overseeing such work. As the work completed was a direct result of the tenant’s failure to leave the property in a rent-ready condition, the full expense is passed on to the tenant.
If you have any questions or if I can provide any additional information, please do not hesitate to contact me.
Complaint: ***I am rejecting this response because:
Per the lease agreement, the final walkthrough was supposed to be conducted at the time I vacated the property or at the time the lease ended whichever came first. I was informed today that the inspection was not conducted at the required time due to the face that the keys had been left at the property rather than turned in at the front desk; however, per the move out guideline published by independence capital, keys must be relinquished at the time of the inspection. Therefore, it seems entirely appropriate to leave the keys on the counter. The statement made to me by the independence capital employee today seems like an intentional attempt to mislead.
I was also informed today that the itemized list of charges was sent in the mail within the required time frame to the correct address and that the post office must have lost the letter. This seems somewhat improbable to me. When I informed independence capital that I had not received the letter, it was not sent again despite my first contact about this requirement being about 3 days prior to the 30 day deadline. I was emailed about 60 days after my lease ended with a partial list of charges. I was informed at that time that the list took time to create as the information was not easily accessible. I was sent a series of invoices rather that a formal document listing the charges. I think that it is unlikely that a list existed prior to this date
the move out guideline indicates that I will be charged for cleaning/repairs plus a “make ready fee” to pay for coordination of service by independence capital if any cleaning/repairs are needed. I was charged this “make ready fee” so it seems to be some form of double dipping to charge an additional coordination fee on top of each invoice. It is not in line with the language of the move out guideline
Regards
All of these issues were addressed in our initial response, as well as through attempted conversations directly with the tenant. A walk through was conducted upon our receiving possession of the property, as indicated would be done per the lease. Leaving keys in the property and walking away does not constitute relinquishing possession.
As previously stated, the tenant is responsible for the property for the term of the lease, which did not expire until June 14, 2019. The tenant is also responsible for leaving the property in a clean, rent ready condition, which did not happen in this case. The expenses incurred as a result are the tenant’s responsibility, not the responsibility of the property owner.
Further, it takes time and money to coordinate work after a tenant vacates. Our company does not benefit from hiring 3rd party vendors to get the property back in rent ready condition after a tenant fails to uphold their responsibilities under the lease. We do, however, incur expenses as a result and are entitled to be compensated for the same.
The itemized security deposit disposition was mailed out timely and in accordance with New Mexico law. In fact, the disposition is date and time stamped by our system and cannot be altered. A copy of the same is attached for reference. The tenant’s later request was for copies of invoices, not for another copy of the itemized ledger. Had she requested it, we would have been glad to provide it again.
If there is further information that we can provide, we would be glad to do so.
Complaint: ***
I am rejecting this response because:None of my concerns have been addressed by this message from the company. I turned in the official document created by Independence Capital to allow tenants to notify of an intent to vacate. I also communicated directly with the individual responding to this complaint and notified her of my intent to vacate. The statement that I just left the property with the keys on the counter is so misleading that it seems unlikely that the inaccuracy is simply a mistake. I was asked by the company to communicate directly with them during this complaint process. I am going to copy and paste emails that I sent on 10/03/2019 since I have received no response. For context, after my previous post I opened an email that had the attached document uploaded by Independence Capital in their most recent response.Sent 10/03/19 @ 7:24 pmI didn't receive this document in the mail, but it doesn't really matter because it isn't an itemized list of deductions. It tells me the amount that was spent, but it doesn't tell me what was purchased with that money. Plus the move out guideline actually explicitly states that the keys are to be turned over during the inspection. This directly contradicts your statement that the inspection could not be conducted since I had not turned my keys in at the front desk. I'm not sure why you referenced this document during our call. Leaving the keys at the property was actually the best way to ensure that the keys were turned in at the inspection since you also failed to inform me of the inspection date.Sent 10/03/19 @ 8:23 pmI thought I'd email in a way that is a bit less focused on the details of the lease and more focused on why I feel strongly about it. I really like all of you. I only had pleasant experiences with independent capital when I lived on ***. I tried to give you as much notice as possible when I vacated the property and to make it as easy as possible to find a new renter by fully vacating and allowing the property to be rented out without a wait period while I vacated. It was recommended by you that I should vacate the property so that a new renter could be found. I was told by someone working at the front desk of independence capital (I don't have a date or name so this is not very specific) that vacating the property on the date that the notice was turned in is allowed and that notice may be turned in up to 60 days prior to the end of the lease. Meanwhile, I was still paying rent and I felt like it was a good deal that you could look for a new renter while still expecting a rent check each month. I was glad that it seemed like a good deal for you since I like you guys. I had an expectation that the move out inspection would be conducted at the time specified in the lease. This was not done, and I feel like I'm being financially penalized for following your advice and the advice of other independence capital staff members. I also feel like there is not a compelling reason for this financial penalty since the most direct and least convoluted interpretation of the language of the lease seems to indicate that the move out inspection should have taken place in April. Interpreting the lease any other way takes a great deal of effort and, as my other email this evening indicated, possibly some fabrication. In fairness, this is probably just busy people not fully looking into things.
Regards
We moved into our apartment on ***2019. It was not in "move in" condition. The whole apartment was dirty. The carpets were not shampooed. The bathtub would not drain. We found a vile of anti seizure medication on the carpet in the bedroom. We notified property management and showed her photos of the condition of the apartment. She apologized and let us know she would be contacting their cleaning company. She credited our account for $*** for the poor condition. We had to clean the whole apartment and unclog the bathtub before we could even move in. We kept the apartment clean and cleaned it upon move out. No one did a walk through with us when we did move out. We have pictures of the before dirty apartment and after clean condition we left the apartment at move out. Independence Capital kept $*** of our security deposit claiming they had to clean the apartment and shampoo the carpets after we moved out. I do not feel we should be penalized for not cleaning the apartment when in fact we did and left it in much better condition than it was given to us. If we were only given a $*** credit for being given a dirty apartment with un-shampooed carpets, then we should only be charged $*** for any supposed cleaning. It is not the responsibility of the renter for the property manager hiring a cleaner that did not complete the initial work.
Dear Sir or Madam:
This letter is in response to the above referenced Complaint.
This tenant entered into a Rental Agreement dated *** 2019 (the “Lease”) with Independence Capital Property Management (“ICPM”) for a fully-furnished unit.
Fully furnished units must be professionally cleaned and inventoried between each tenancy. The cleaning consists of washing all bedding, dishes, changing filters and ensuring the general cleanliness of the unit. An inventory is completed to ensure that all items remain with the property and/or are replenished as necessary.
These details are fully outlined in the Lease, which specifically states:
“If you are renting a furnished unit, a professional cleaning, inventory, and carpet cleaning will be performed at move out, and charges withheld from security deposit as necessary.”
Accordingly, when the tenant vacated the property, the unit was cleaned, inventory was completed, and the carpets were shampooed, as detailed in his lease.
The credit that was issued at move in was done in good faith to compensate the tenant for the inconvenience of some minor issues that were not addressed prior to his taking possession. It in no way negated his responsibility under the lease or the necessity for the property being cleaned and inventoried at move out.
If you have any questions or if I can provide any additional information, please do not hesitate to contact me.
Sincerely,
Kristin J, Qualifying Broker
Complaint: ***
I am rejecting this response because:
In the response from Independence Capital:
These details are fully outlined in the Lease, which specifically states:
“If you are renting a furnished unit, a professional cleaning, inventory, and carpet cleaning will be performed at move out, and charges withheld from security deposit as necessary.”
Accordingly, when the tenant vacated the property, the unit was cleaned, inventory was completed, and the carpets were shampooed, as detailed in his lease.
The credit that was issued at move in was done in good faith to compensate the tenant for the inconvenience of some minor issues that were not addressed prior to his taking possession. It in no way negated his responsibility under the lease or the necessity for the property being cleaned and inventoried at move out.
This was not the condition of the property when the lease to me was granted. The "good faith" credit wasn't for some minor issues. The apartment was not in rentable condition. If in fact they had done their "cleaning, inventory, and carpet shampooing" prior to my moving in we would not be having this discussion. Not completing their own lease responsibilities should not be my responsibility. It appears Independence Capital was billed for cleaning from their hired cleaning company that was never completed prior to my move in. Then they most likely charged the previous tenant for these charges as well. I left the apartment in better condition than I received it. Good faith would be to refund my deposit fully.
Sincerely,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
We have reached out to the tenant directly to discuss and have been able to resolve this issue.
This is the ONLY realty company your going to need to contact when your moving to Farmington, NM! When I called their office Veronica was really nice to me right away and took the time to listen to my needs and wants in a rental property! She went above and beyond by sending me more than 9 houses within 5-10 minutes of my initial phone call! Jasmine was also super friendly and it helped make the move stress free, she helped with all the information I needed to get the house I wanted and worked with my budget and needs! The best part is a lot of the rental process can be done over the internet!
They surpassed my expectations for sure and made me feel right at home once I moved in with a really nice care package to kick off the moving in process! Thanks again for the warm welcome and kool-aid packets =]!!!
I'm so glad to hear that you had such a wonderful experience with our team, Charles! We know that moving can be a very stressful time, and work hard to do our part to ensure it's smooth. I love that you enjoyed the welcome packet... I hope the Kool-Aid helped keep you going :)
-Kristin Johnson, Broker/Owner
I was charged a late fee and received a 3 day-notice to pay or quit(meaning vacate the property) from independence capital. I tried to resolve the issue with the business but they were unable to resolve my issue, their office was closed on the 1st and 2nd day of June 2019. I made my rent payment on the 3rd day of June, the first business day that they were open for the month via cashiers check. I have since paid the late fee.
To Whom It May Concern:
This letter is in response to the above-referenced complaint.
On 10/17/18, *** signed a Lease Agreement with our office agreeing as follows:
RENT: Rent will be $x per month, payable in advance on or before the 1stday of the month via tenant portal.
LATE FEES:If rent is not paid on or before the 1stof the month, Tenant will pay as a penalty the sum of 10% of the total monthly rent for each rental period that the Tenant is in default.
RETURN OF FUNDS FROM BANK: If Tenant’s payment is returned from bank more than 2 times during the rental term, Landlord reserves the right to require that all subsequent rental payments be made in the form of a bank check or money order.
Unfortunately, the resident had 2 payments returned for insufficient funds in the month of November 2018, requiring he pay by certified funds moving forward. Our policy is that once a resident who has been placed on certified funds makes timely payments for 6 consecutive months without further issue, that the resident will be allowed to again make electronic payments.
However, this resident paid rent late in November, December, February, March, May and again this month. That equates to only paying rent on time 2 out of the 9 months the resident has been in term with our company.
We have a drop box at our office which allows residents to pay rent at any time, any day of the week, regardless of weekends or holidays. The resident is fully aware of this. Our office being closed for the weekend is not an excuse for untimely rent.
If you have any questions or if I can provide any additional information, please do not hesitate to contact me.
We were charged an absorbent amount to take a trash can 25 feet to the curb and charged for a rusty kitchen faucet that should have been maintenance, and removing a piece of cardboard (5" x 10"). They told us not to remove nails and screws and we wouldn't be charged but we were. We cleaned the house and they charged us to clean again. We took pictures of the inside of the house.
Dear Sir or Madam:
This letter is in response to the above-referenced Complaint.
First and foremost, the following is a link to the move out video documenting the condition in which the tenants left the property: ***
The truth of the matter, as you’ll note, is the property was not left in a clean, rent ready condition as required by the lease. In fact, it was left extremely dirty, there were excessive holes in the walls, light bulbs were not replaced, trash was left at the property… the list goes on and on.
The tenants were required per their lease to handle all of these items prior to move out. They were even supplied a 4-page, detailed list of Move Out Guidelines which clearly lay out our expectations for each of these items 30 days prior to their vacating the property, in an effort to ensure that their security deposit could be returned to themin full. They ultimately chose to leave the property in less than satisfactory condition, leaving us no choice but to hire professional, 3rdparty vendors to handle the make-ready work on their behalf.
We do not benefit from a tenant’s failure to leave a property in rent-ready condition. In fact, quite the opposite is true – It takes our office a ton of time and coordination on a tenant’s behalf to prepare a property for a new tenant. We do not perform the work, nor do we set the prices for vendors who do perform the work.
We have an obligation to our clients to ensure that their homes are properly maintained and turned over. It would not be a good service to our clients to allow tenants to vacate a property, leaving it in a less-than satisfactory condition, and then not utilize the deposit to cover the charges incurred to bring the property into rent-ready condition.
These items have been fully addressed and discussed with the tenants.
If you have any questions or if I can provide any additional information, please do not hesitate to contact me.
Sincerely,
Kristin J
Qualifying Broker
Property management people are easy to work with and take care of maintenance work in a very professional manner. Inspections are nice to see. I like that they are on top of what is going on with our renter.
I'm so glad to hear that you are enjoying our services, Theresa! If there's every anything we can do to better serve you, please let us know. We appreciate your business, and look forward to many more years working along side you!
Maintenance crew accomplished work promptly and with a pleasant attitude
Thank you so much for the positive feedback, Mark! You have been such a joy to work with over the years. We appreciate you!!
I have been tenant with Independence Capital for a number of years and can honestly say that it has been a good experience. Staff is professional and most importantly willing to assist and are friendly. Their maintenance crew is timely and always gets orders done. Very pleased with the company.
We have so enjoyed working with you over the last several years as well! Good tenants make our job enjoyable, and we appreciate you for that. If there's ever anything you need, please let us know. We look forward to continuing a mutually beneficial relationship with you for many more years to come!
Very nice to be worry free while our rental is under IC care. A little pricey, but it's worth not worrying about the rental. Thank you.
We are so glad that we are able to relieve the worry of having a rental property for you, Jennifer! We appreciate having you as a client!
I have really enjoyed my property being managed by Independence Capital. I live out of state and feel comfortable with them being my property manager. I get great accounting and periodic inspections of my investment, so I always know how it's performing. I highly recommend.
Thanks so much for the kind words, James! We very much appreciate you as well, and look forward to a continued mutually beneficial relationship.
I purchased my rental months ago and I haven't even seen it since then. Knowing I have professionals working on my behalf means everything to me. It's turned a headache into mailbox money. Thank You
Thanks so much for the great review, Bryan! It has been our honor to work with such a wonderful investor!
Deceptive practice to retain as much of the security deposit, by using services not rendered.
Dear Sir or Madam:
This letter is in response to the above referenced Complaint.
This tenant entered into a Rental Agreement dated January 1, 2017 (the “Lease”) with Independence Capital Property Management (“ICPM”). As detailed in the Agreement, ICPM has contracted with a 3rdparty to provide heating & cooling filters to the homes managed by ICPM in an effort to minimize the chance of filters not being changed and expensive damages resulting to the systems as a result of clogged filters.
The home that Mr.. was renting had an evaporative cooler which did not require filters, and a forced air furnace which did require filters. As such, Mr.. only received filters for the winter months when the furnace was in use. The expense of these filters is broken out on a monthly basis for convenience purposes.
These details are fully outlined in the Lease, which specifically states:
"In an effort to ensure that filters are changed on a regular basis and as a convenience / cost saving benefit to the Tenant, Landlord has contracted with FilterEasy to provide regular shipments of filters directly to Tenant's home. A three (3) month supply of filters will be delivered quarterly, along with directions on how to change them. Tenant will be billed monthly for this service as follows:
-Homes with evaporative cooling systems (or similar): $5.00 per month, regardless of size and/or quantity of filters in the home (filters shipped in October and January only - 6 months worth of filters)”
Accordingly, filters were placed in his home immediately prior to his taking occupancy in January 2017, and then 2 additional shipments were made in October of 2017 & January 2018.
Mr.’s initial lease was only for a 6 month term. In July 2017, he requested to renew for an additional 6 month term. At the owners request, the rent was increased to accommodate for a continued short term lease, which was set to expire in the slower leasing season. Mr. agreed, and ultimately ended up staying through July of 2018.
When Mr. vacated the property, the carpets were not professionally cleaned as required by his lease. As such, a vendor was contracted to handle the carpet cleaning and the tenant was charged back for the same. The error referenced was that the charge was inadvertently booked as ‘janitorial’ rather than ‘carpet cleaning.’ This has been fully explained to the tenant.
If you have any questions or if I can provide any additional information, please do not hesitate to contact me.
Sincerely,
Kristin J
Qualifying Broker
Although there was some miscommunication at first these guys have been awsome. When I was having some problems with the scheduled showings Sam called me and told me how their system works and made me feel much better about the whole experience. She was super nice and answered all of my many questions. Overall great experience.
So glad we were able to work through the issues and that our team was successful in leaving you with a great experience! We have enjoyed working with you!