An inspection of the property after the previous tenant vacated was completed on 5 December, and a work order was submitted for cleaning and make ready was submitted on 7 December to prepare for the new tenant moving in. When it was learned on the 15 December that the cleaning and make ready...
had not been completed, the contractor was sent out immediately to get the work done. At the same time, a plumber was sent out to resolve the issue with the defective toilet. Both vendors responded and completed their work on the 15th. The tenant was offered compensation of several days rent for the inconvenience and the work not being completed before she was to move in. She refused our offer of compensation and returned the keys, refusing to move into the property. We put the property back on the market and secured another tenant for the property to move in within a week. Though under the circumstances, prorated rent and a re-letting fee would be due and charged, the tenant's full deposit and rent is being returned because the house was not ready for occupancy as it should have been. It is unfortunate that we could not come to an agreement to satisfy the tenant and have her move into the property, and we regret the inconvenience that was caused.
ATTN: [redacted] ID: [redacted]Attached is Mr. [redacted]'s response to the complaint as well as several e-mails pertaining to the situation.Based on this information, Caldwell Banker [redacted], REALTORS® will not be refunding the $562.34 requested by Mr. [redacted].Should you have any...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Dear [redacted]:We have received contact from the merchant. We believe the defects found in the home went unreported to the...
merchant. We are very satisfied with the outcome once the merchant became aware of our concerns and the reality of the problems. They immediately offered to repair the home, or relocate us. They have been fair and swift in the relocation process. We would like to terminate our claim against the merchant at this time. We consider the matter resolved.Teresa & Vernon Pilloff
Regards,
[redacted]
We conduct occupied property evaluations on the owner's behalf. We take photos and write a report that owners have full access to. The first evaluation in October of 2014 found two dogs within the property. A lease violation was sent to the tenants. After speaking with the tenant she assured us...
that the dogs were not hers and she was "pet sitting". We made her aware that the lease does not allow this and that there should not ever be any pets at the property moving forward. The tenant agreed to it. The owner was made aware of the two dogs found and was also informed of the steps that we took to remedy the situation. The next evaluation was performed in March of 2015 and during this evaluation no pets were found therefor Coldwell Banker was never aware that the tenant had kept the first pets found nor any others. Had we been aware of this we would have sent another lease violation and the tenant would have been held to everything we are able to do within the lease agreement. The tenant's first, one year lease agreement expired in February of 2015 and, per the owner's approval, the lease was renewed. Our next evaluation of the property was performed in May of 2015 and no pets were found. The final evaluation was in March of 2016 when the tenant was supposed to have already vacated the home and dog(s) was found during this time. The owner was present for this evaluation. The owner allowed us to agree to a one month extension of the lease for these tenants to find a new property to move into. There were not any personal relationships between the tenant(s) and any employees with Coldwell Banker. A proper credit and background check was performed during the application process. The applicant met our rental criteria therefor were approved to live in this property. It is our belief that we fulfilled the duties we were hired to and kept the owner well informed via emails as well as phone calls as to the status of her property.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The complaint has been reviewed by the Agent, [redacted] and Sales Manager, [redacted]. The listing agent and [redacted] were in communication about the client bumping a wax pot spilled on a foyer table the day of the showing. The agent attempted to offer repair for the damage and...
had cleaned the surface to the best of their ability. Other items that were damaged occcurred with prior Realtors on prior showings. After multiple request to agent and to owner the agent was not provided photos of the damaged table top. The owner texted she did not want just anyone come out and fix her table because she did not trust anyone to touch her things. The agent thought she did not want our assistance any further with this matter.
Unfortunately, every "fact" and statement in this complaint is false or incorrect. The issues involved were well documented and discussed with the tenant, but he refuses to acknowledge his responsibilities. Individually, and as a company, we have the highest regard for our...
military. We welcome and prefer them as tenants. The property that this tenant was leasing is owned by an active member of the military, and our first obligation is to protect our owners, for whom we work. I regret that this individual former tenant has chosen to use this platform to make false and inaccurate statements about his dealings with our company.
CBDHR has researched your dispute and has found the charges to be valid. We have before pictures (before the tenant moved into the property) and after the tenant moved out of the property. We have pictures to validate every charge. All charges were for damages to the property....
The owner does not have an obligation to repair the property. If you would like to see the pictures of before and after we are most willing to send them to you. Please let me know. [redacted]
Complaint: [redacted]
I am rejecting this response because:The issue of the property description/photos was not resolved quickly nor do I believe that it was my responsibility to make sure it was done properly. My tenant called me concerned that [redacted]t Coldwell Banker had not returned her email and she was unsure of what to do next. I was having the same difficulties getting in touch with someone at that office so I told her to send the rent to me and I would handle the fee with Coldwell Banker. When I finally received a response, it was from a brand new assistant whose information was incorrect and had no knowledge of the situation. Via email, I informed [redacted] and [redacted] of my arrangement with the tenant and again, there was no response. As usual, I had to contact them today regarding the fee. I was threatened with legal action even before the promised amendment was sent to me. This is unnecessary and unprofessional. I am in no way trying to avoid paying the fee, however I believe it was not earned due to all the work I had to put into it almost daily. Not to mention that I was lied to on multiple occasions and my calls and emails were ignored. The last time I leased this property, I went through a local realtor and was very pleased with her. This time however, I thought that it may rent quicker if I used a larger office. How wrong I was. This was a nightmare.
Regards,
[redacted]
Sir, I have reviewed your file and have found the following. CBDHR has provided you with pictures and all invoices paid from your security deposit. These charges are all tenant responsibility per your lease. Move out instruction explaining what needed to be done was given to...
you multiple times...at move in, tenant handbook, and when notice to vacate was given. All charges stand.
After researching your account I can positively say that CBDHR has pictures to substantiate every charge that went against your deposit. All charges stand.
An inspection of the property after the previous tenant vacated was completed on 5 December, and a work order was submitted for cleaning and make ready was submitted on 7 December to prepare for the new tenant moving in. When it was learned on the 15 December that the cleaning and make ready...
had not been completed, the contractor was sent out immediately to get the work done. At the same time, a plumber was sent out to resolve the issue with the defective toilet. Both vendors responded and completed their work on the 15th. The tenant was offered compensation of several days rent for the inconvenience and the work not being completed before she was to move in. She refused our offer of compensation and returned the keys, refusing to move into the property. We put the property back on the market and secured another tenant for the property to move in within a week. Though under the circumstances, prorated rent and a re-letting fee would be due and charged, the tenant's full deposit and rent is being returned because the house was not ready for occupancy as it should have been. It is unfortunate that we could not come to an agreement to satisfy the tenant and have her move into the property, and we regret the inconvenience that was caused.
ATTN: [redacted] ID: [redacted]Attached is Mr. [redacted]'s response to the complaint as well as several e-mails pertaining to the situation.Based on this information, Caldwell Banker [redacted], REALTORS® will not be refunding the $562.34 requested by Mr. [redacted].Should you have any...
questions, do not hesitate to call me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Dear [redacted]:We have received contact from the merchant. We believe the defects found in the home went unreported to the...
merchant. We are very satisfied with the outcome once the merchant became aware of our concerns and the reality of the problems. They immediately offered to repair the home, or relocate us. They have been fair and swift in the relocation process. We would like to terminate our claim against the merchant at this time. We consider the matter resolved.Teresa & Vernon Pilloff
Regards,
[redacted]
We conduct occupied property evaluations on the owner's behalf. We take photos and write a report that owners have full access to. The first evaluation in October of 2014 found two dogs within the property. A lease violation was sent to the tenants. After speaking with the tenant she assured us...
that the dogs were not hers and she was "pet sitting". We made her aware that the lease does not allow this and that there should not ever be any pets at the property moving forward. The tenant agreed to it. The owner was made aware of the two dogs found and was also informed of the steps that we took to remedy the situation. The next evaluation was performed in March of 2015 and during this evaluation no pets were found therefor Coldwell Banker was never aware that the tenant had kept the first pets found nor any others. Had we been aware of this we would have sent another lease violation and the tenant would have been held to everything we are able to do within the lease agreement. The tenant's first, one year lease agreement expired in February of 2015 and, per the owner's approval, the lease was renewed. Our next evaluation of the property was performed in May of 2015 and no pets were found. The final evaluation was in March of 2016 when the tenant was supposed to have already vacated the home and dog(s) was found during this time. The owner was present for this evaluation. The owner allowed us to agree to a one month extension of the lease for these tenants to find a new property to move into. There were not any personal relationships between the tenant(s) and any employees with Coldwell Banker. A proper credit and background check was performed during the application process. The applicant met our rental criteria therefor were approved to live in this property. It is our belief that we fulfilled the duties we were hired to and kept the owner well informed via emails as well as phone calls as to the status of her property.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After investigation CBDHR has found the tenant to be correct with this matter. We will be refunding both charges back to the tenant's account.
The complaint has been reviewed by the Agent, [redacted] and Sales Manager, [redacted]. The listing agent and [redacted] were in communication about the client bumping a wax pot spilled on a foyer table the day of the showing. The agent attempted to offer repair for the damage and...
had cleaned the surface to the best of their ability. Other items that were damaged occcurred with prior Realtors on prior showings. After multiple request to agent and to owner the agent was not provided photos of the damaged table top. The owner texted she did not want just anyone come out and fix her table because she did not trust anyone to touch her things. The agent thought she did not want our assistance any further with this matter.
Unfortunately, every "fact" and statement in this complaint is false or incorrect. The issues involved were well documented and discussed with the tenant, but he refuses to acknowledge his responsibilities. Individually, and as a company, we have the highest regard for our...
military. We welcome and prefer them as tenants. The property that this tenant was leasing is owned by an active member of the military, and our first obligation is to protect our owners, for whom we work. I regret that this individual former tenant has chosen to use this platform to make false and inaccurate statements about his dealings with our company.
CBDHR has researched your dispute and has found the charges to be valid. We have before pictures (before the tenant moved into the property) and after the tenant moved out of the property. We have pictures to validate every charge. All charges were for damages to the property....
The owner does not have an obligation to repair the property. If you would like to see the pictures of before and after we are most willing to send them to you. Please let me know. [redacted]
Complaint: [redacted]
I am rejecting this response because:The issue of the property description/photos was not resolved quickly nor do I believe that it was my responsibility to make sure it was done properly. My tenant called me concerned that [redacted]t Coldwell Banker had not returned her email and she was unsure of what to do next. I was having the same difficulties getting in touch with someone at that office so I told her to send the rent to me and I would handle the fee with Coldwell Banker. When I finally received a response, it was from a brand new assistant whose information was incorrect and had no knowledge of the situation. Via email, I informed [redacted] and [redacted] of my arrangement with the tenant and again, there was no response. As usual, I had to contact them today regarding the fee. I was threatened with legal action even before the promised amendment was sent to me. This is unnecessary and unprofessional. I am in no way trying to avoid paying the fee, however I believe it was not earned due to all the work I had to put into it almost daily. Not to mention that I was lied to on multiple occasions and my calls and emails were ignored. The last time I leased this property, I went through a local realtor and was very pleased with her. This time however, I thought that it may rent quicker if I used a larger office. How wrong I was. This was a nightmare.
Regards,
[redacted]
Sir, I have reviewed your file and have found the following. CBDHR has provided you with pictures and all invoices paid from your security deposit. These charges are all tenant responsibility per your lease. Move out instruction explaining what needed to be done was given to...
you multiple times...at move in, tenant handbook, and when notice to vacate was given. All charges stand.
After researching your account I can positively say that CBDHR has pictures to substantiate every charge that went against your deposit. All charges stand.