Revdex.com:
In regards to the complaint which I filed with your department on December
4, 2015, I wanted to update you on the concerns. We were finally able to
collect for the damage to be repaired on our vehicle from *** *** ***. From what I can ascertain of the situation, the customer may or may not have not
been insured/adequately insured. This entire issue could have been avoided if
the agent would have just filed the claim immediately. If I damage someone’s
vehicle, I call my agent, he files a claim, and it is covered. In our case, we
had to file complaints with my insurance company, the Department of Insurance
and the Revdex.com to even find out the insurance information.
I would like to thank you for your intervention and assisting with the
resolution. The independent damage appraisal matched our local estimate, so the
car is being repaired
Respectfully,
*** ***
It is my understanding the claim was settled yesterdayThe auto
is being repaired by my insurance company ( *** ***)The car was
delivered to us to be soldBefore delivery I spoke with the owners and they
stated they wanted a reserve of $ Upon delivery of the car they
raised
the reserve to $2,Then the
following day unfortunately the car was hit in the rear fender by one of my
employeesInstead of the hassle of an insurance claim I offered to purchase
the carIt appears after the car was damaged the value grewIt was not
mentioned that the car had BMW scratched into the hood, had another scuff in
the body, and I question also if it had some mechanical issuesAgain, I have
followed up on the incident with my insurance company and have been told the
car is being repairedyears of being
in the auction business this is the first incident we have had of this nature
and I apologize for any inconvenience I have caused the seller
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---We had not responded because we are still awaiting resolution. The insurance company has contacted us, but we have not received a settlement. Mr. [redacted] story does not reflect the actual facts of the incident. However, if we can just get the damaged that HE did to our vehicle repaired, we will drop the issue. We have not asked for any repairs other than what his employee damaged on our vehicle. Thank you for your consideration,[redacted]
Revdex.com:
In regards to the complaint which I filed with your department on December
4, 2015, I wanted to update you on the concerns. We were finally able to
collect for the damage to be repaired on our vehicle from *** *** ***. From what I can ascertain of the situation, the customer may or may not have not
been insured/adequately insured. This entire issue could have been avoided if
the agent would have just filed the claim immediately. If I damage someone’s
vehicle, I call my agent, he files a claim, and it is covered. In our case, we
had to file complaints with my insurance company, the Department of Insurance
and the Revdex.com to even find out the insurance information.
I would like to thank you for your intervention and assisting with the
resolution. The independent damage appraisal matched our local estimate, so the
car is being repaired
Respectfully,
*** ***
It is my understanding the claim was settled yesterdayThe auto
is being repaired by my insurance company ( *** ***)The car was
delivered to us to be soldBefore delivery I spoke with the owners and they
stated they wanted a reserve of $ Upon delivery of the car they
raised
the reserve to $2,Then the
following day unfortunately the car was hit in the rear fender by one of my
employeesInstead of the hassle of an insurance claim I offered to purchase
the carIt appears after the car was damaged the value grewIt was not
mentioned that the car had BMW scratched into the hood, had another scuff in
the body, and I question also if it had some mechanical issuesAgain, I have
followed up on the incident with my insurance company and have been told the
car is being repairedyears of being
in the auction business this is the first incident we have had of this nature
and I apologize for any inconvenience I have caused the seller
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---We had not responded because we are still awaiting resolution. The insurance company has contacted us, but we have not received a settlement. Mr. [redacted] story does not reflect the actual facts of the incident. However, if we can just get the damaged that HE did to our vehicle repaired, we will drop the issue. We have not asked for any repairs other than what his employee damaged on our vehicle. Thank you for your consideration,[redacted]
I have checked with my insurance company and his settlement check was mailed to him on December 28, 2015.Sincerely, [redacted]