Hello [redacted] ,We are sorry to see your complaint, it sounds like you would like to be removed from our mailing listWe were able to remove you from our list but please be advised that our mailings are scheduled a few weeks in advance so you may still get one or two letters unfortunatelyYou can discard these if you were to receive themWith that settled, we would like to clear up some discrepancies that are in your complaintIn the mailing you received, there is no mention that we "will be visiting" your houseIt simply states that we will be performing home energy assessments in the surrounding area, we would never come to anyones residence unannouncedAs for the rest of your complaint regarding "similar people", we have not and will not intimidate individuals or utilize door-to-door tactics to reach residentsYou may be confusing HomeWorks Energy with a local utility company that uses those tacticsWe are sorry, however, to hear that has happened to you via other companiesLastly, regarding Mass Save, we are actually Mass Save PartnersIn fact, we are the largest and most experienced Mass Save Partner and Certified Contractor, helping more than 30,Massachusetts homeowners per year save money, energy, and the environmentWe do hope you find this information useful and resolves your complaintIf not, you can contact us directly at [redacted] or [redacted] Have a great day[redacted] *., Customer Support
Hi ***,We are confused about your rebuttal of "The only thing from the company was that they would look in to it and respond back."Our Insulation Operations Manager, Adam, exchanged emails with you in response to this issue, he explained in detail where the problem derived from, the bottleneck therein, and made sure that the refund was sent to you and received(From our records, the refund went into your account on 02/12/18).We do apologize for the situation and completely understand the inconvenienceHere at HomeWorks Energy, Incwe are working tirelessly to develop a better customer support system and provide our customers with much easier access to our representatives than beforeWe may not be perfect, but we are learning from our mistakes and strive daily towards being a better companyWe hope that you can accept our sincerest apologies and greatly appreciate your time in this matterIn reply to the rebuttal, if you find that our correspondence does not resolve your complaint we would love to hear how we can do betterIn addition to the contacts you already have with HomeWorks Energy, Inc., our Customer Support can be reached directly at [redacted] .Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]
Hello [redacted] ,We are sorry to see your complaint, it sounds like you would like to be removed from our mailing listWe were able to remove you from our list but please be advised that our mailings are scheduled a few weeks in advance so you may still get one or two letters unfortunatelyYou can discard these if you were to receive themWith that settled, we would like to clear up some discrepancies that are in your complaintIn the mailing you received, there is no mention that we "will be visiting" your houseIt simply states that we will be performing home energy assessments in the surrounding area, we would never come to anyones residence unannouncedAs for the rest of your complaint regarding "similar people", we have not and will not intimidate individuals or utilize door-to-door tactics to reach residentsYou may be confusing HomeWorks Energy with a local utility company that uses those tacticsWe are sorry, however, to hear that has happened to you via other companiesLastly, regarding Mass Save, we are actually Mass Save PartnersIn fact, we are the largest and most experienced Mass Save Partner and Certified Contractor, helping more than 30,Massachusetts homeowners per year save money, energy, and the environmentWe do hope you find this information useful and resolves your complaintIf not, you can contact us directly at [redacted] or [redacted] Have a great day[redacted] *., Customer Support
Hi ***,We are confused about your rebuttal of "The only thing from the company was that they would look in to it and respond back."Our Insulation Operations Manager, Adam, exchanged emails with you in response to this issue, he explained in detail where the problem derived from, the bottleneck therein, and made sure that the refund was sent to you and received(From our records, the refund went into your account on 02/12/18).We do apologize for the situation and completely understand the inconvenienceHere at HomeWorks Energy, Incwe are working tirelessly to develop a better customer support system and provide our customers with much easier access to our representatives than beforeWe may not be perfect, but we are learning from our mistakes and strive daily towards being a better companyWe hope that you can accept our sincerest apologies and greatly appreciate your time in this matterIn reply to the rebuttal, if you find that our correspondence does not resolve your complaint we would love to hear how we can do betterIn addition to the contacts you already have with HomeWorks Energy, Inc., our Customer Support can be reached directly at [redacted] .Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]