Homeworks Plus

Complaint: [redacted] I am rejecting this response because: Of course the response from Homeworks Plus, would be that I never called I could easily access my phone records showing that I did call, more than once Only when I would call a second time would I get a response Homeworks Plus takes no accountability for their installation and the statement made by Homeworks Plus "I would like it noted that if the weather stripping is ripping at this point, it is wear or tear or someone has torn it.", is exactly what I would expect them to say It is of course, the customers fault, that weather stripping underneath a new door should break down in less than a year or we are intentionally ripping itTheir first response was my dog must be doing it, now it must be usMore ludicrous statementsOf course this does not address the issue of the door being warped and the top end protruding out while the bottom end is flush with the trimIn regards to the doorknob and lock, Homeworks Plus states "This is the door that I offered to purchase a lock set for the customer, but she refused and wanted to use an inferior set that she purchased." Again, I will restate that Homeworks Plus fails to mention that he did not provide a doorknob or lock with the door therefore I had no choice but to buy one If Homeworks Plus had offered to buy a lock, then logically it would make no sense for me to accept the lock and knob as it would save me a trip to purchase one and the lock would be covered by Homeoworks Plus guarantee Why would I cause my self an extra burden and no guarantee? If it was to save a couple dollars then I would have also purchased a much cheaper door Again, Homework's Plus takes no accountability and it is the customers fault Regards, [redacted]

I’m sorry you had a bad experienceWe have been in business for years, and have never had any complaints We strive to create 100% satisfaction with our customers I would like to briefly address the customer’s issues here since there is a lot of detail in the post, however I will gladly work with the customer to insure my work and product meets all industry standards In July the customer contracted for an unfinished wood door The customer wanted to use her own lock and handle I explained that the lock and handle set she owned were poor quality and strongly recommended we use a higher quality set The customer insisted on using her existing set I also advised the customer to stain and seal the word door within a few weeks After approximately a week, the customer called me to ask if I would stain and seal the door at no charge, which I agreed to A few weeks after installation, the customer called stating there was a problem with the lock and handle I stopped by and made an adjustment, and again explained that the set was poor quality and should be replaced At this time the door was flush and working, and there were no other problems The customer notes here that the problems occurred in November 2014, but she did not contact me until March I offered to look at the door, but the customer stated she would work directly with the manufacturer and hung up I would like to note here that the manufacturer denies stating that any problem is due to installation Again, if the customer would like me to look at the door and see if there are any adjustments I can make, I would be more than happy to The customer can reach me at my office or via my email