Initial Business Response / [redacted] (1000, 10, 2014/09/16) */ September 15, Revdex.com Claim XXXXXXX [redacted] /Beck The possession May 6, was completed with minor interior deficienciesSeasonal deficiencies are clearly indicated on the seasonal report with customer signature and with in the guide lines of Alberta New Home Warranty program policyThe customer has the option to submit a conciliation claim through ANHWP with their issuesThis process was not considered During the possession process the warranty guide lines and customer concerns were discussed at time of possessionThe customer was not confidence in the warranty they would receive through ANHWP, Homexx Corporation, the additional responsibilities of customer maintenance of the home, and the home's insurance policy if requiredThe reassurance from Homexx Corporation did not seem to be satisfactory to the customer, Trade days will be scheduled to accommodate a time between 8:00am - 4:30pm Monday to FridayReferring to ANHWP guide lines, the customer is to provide access to the home during this time frame for repairs to be completedTrade day is to be determining with the customerRevdex.com will be notified of this date Possession day: There was about 3'x3' piece of glass at the base of the stair rail that was not installed prior to possession from a wrong cut on the piece of glassMay 12/the glass was installedCustomer was not satisfied as they seen a small scratch that was with in ANHW guide lineHomexx Corporation re-ordered the piece of glass as a curtsey repairGlass will be re-installed on a trade day as the customer was not able to take time off work to accommodate the repair May 7/- Water back up in basement Water back up in the basement between the two drains was found out to be a sewer back up from a damage lineThe concern of the basement concrete floor not slope properly to the drain is incorrectThe drain slope is with in code for drainageThe contractor was notified immediately for the line to be dug up and found a screw pile through the line that caused debris to enter the line and block the drain flowThe land developer and the city were contacted as the location of the damage extended past the builder's responsibilityThe developer investigated the Monday morning to make sure the sewer line was operational Central Vacuum: Homexx Corporation installs a rough in central vac systemThe plate covers is screwed to the wall and replaced with the proper plate and connector pipes when the customer decides to have the unit connectedAll pipes pertaining to the unit are pre-installed in the home to the point of connection outlets and unit that is purchased by the customerConfirming the pipe extension that the customer cannot view will be inspected on trade day Interior doors: During the summer the customer was experiencing difficulty in the operational of the interior doorsThis was caused by humidity and the house settlementDoors will be reviewed on trade day Seasonal Items; Possession commences May 6/seasonal items are completed as weather permitting and trade availabilitySeasonal contracts rarely start before the end of June beginning of July due to different components that is dealt with the ground works that needs to be consideredI will follow up with an additional report regarding the seasonal items as another department is involved Paint touch up: ANHW guide line for paint touch up is a one time repair after customer takes possessionHomexx Corporation provides this repair as a courtesy to the customer prior to the year endThe minor touch up of paint will be scheduled for trade day Paint on the carpet: Possession day walk through it was found a spot of paint on the carpet at the top of the stairs and on one of the steps the site super took care of the paint spot at that time Microwave unit Homexx Corporation provides the customer with an allowance for appliancesThere was a misunderstanding with the trade when the customer selected the appliances stating the wrong microwave was installedDocuments were review by Homexx and it was clearly stated that the microwave was correctThe customer was able to take a photo of the model number and found it was not the unit they selectedHomexx discuss the issue with the trade and the microwave will be replaced with the correct unit on trade day [redacted] Service Coordinator Homexx Corporation Direct: XXX-XXX-XXXX Office: XXX-XXX-XXXX [redacted] @homexx.ca Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) These 'seasonal deficiencies' that are 'clearly indicated' on the form is obviously understandable, if the weather wasnt clearly fine, making it quit able to complete unfinished items [redacted] In the email that was sent to homexx from us july15/14, it WAS stated that any day would work to accomidate the trades except july 18/The last time the glass trade was out, we were told we would recieve a call when the new glass arrived to get it installedThat was june, and we never did get that callAs we again stated in the email on july 15, that any day would work except july 18, to accomidate the trades to come in[redacted] The vacuum plate is not the issue, the huge hole behind it and the actual pipe areThe pipe isnt connected to the 2xin the wall, which interferes with connectionThere were paint spots on the carpet and only one was dealt with [redacted] Final Business Response / [redacted] (4000, 16, 2014/10/09) */ Trade day for outstanding service scheduled October 09/Will update on the results to follow the week October 13/
Initial Business Response / [redacted] (1000, 5, 2014/09/29) */ Mr [redacted] told our sales representative about his issuesWe arranged an on site meeting to discuss his concernsHis concern is that he is looking for a specific stairwell configuration from one of our showhome models, which is a different model than the one that he selectedThe stairwell configuration on the "Maple" (showhome) model is very different than that of the "Pine" model which he selected to buildThe plans that Mr [redacted] signed off on demonstrate the stairwell configuration as built At the on site meeting it was communicated to Mr [redacted] that although Homexx understands that the stairwell is different than the "Maple", the stairwell that has been built matches the plans that he was shown and signed off on during our signed plan stages Homexx is willing to look at options, although the plans & as built stairwell are the same, and last week requested another on site meeting with Mr [redacted] via the sales representative but to date has not received a reply for a mutually agreeable time Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The sales manager at the Spruce Grove led us to believe that anything we want, they can built itMy wife and I told them what are the wow factor of the house that we were lookingWe and the sales manger agreed to the house that we reconfigurate [redacted] area sales manger, fully understand the house that we wanted and when this issue arise, he appologized to us [redacted] One of the owner that I met for the first time, believe that there was a misunderstanding on their department
Initial Business Response / [redacted] (1000, 8, 2014/11/02) */ Contact Name and Title: Terelene M [redacted] Contact Phone: [redacted] Contact Email: [redacted] All outstanding items pertaining to the complaint have been repairedThe customer does have items that are a one time repair through [redacted] that will be completed at year endIf there is anything else I need to respond to please let me knowMoving forward the customer is to proceed with their complaints through their policy with Alberta New Home WarrantyI would be glad to help them with that process if they continue to have other concerns Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept the response from Homexx until they specify exactly what they are going to fixThey are less than honest in their response as the first line says "all outstanding items pertaining to the complaint have been repaired"This is not true as none of the items have been repairedJust what are the items that are a one-time repair through [redacted] that will be completed at year end? These must be clearly identified and why does it have to be done at year end when the weather is likely to be much worse than now? These outstanding items were brought up to Homexx before our warranty expiredThey ignored our issues and I believe they would have continued to do so if we hadn't contacted the Revdex.comEven so, they are still very vague in their response, which leads me to think that they are not planning to repair all items Final Business Response / [redacted] (4000, 48, 2015/09/23) */ Mr [redacted] did have a repair to the roof peak late last fallIt was mentioned from the construction manager that is no longer with the company some painting was to be completedHomexx has no issue in completing the paintingIf I could have the customer email in a photo of the area that requires the paint I can have that scheduled out as soon as possible if the painters are willing to still paint and depending on weather conditionsThe file does not indicate what part is to be paintedI have our service tech scheduled today for a site inspection to verify the area of painting Final Consumer Response / [redacted] (3000, 58, 2015/11/19) */ Hi ***, Homexx did repair the foundation crack on Nov and last week they came and took pictures of the pillar which I'm pretty sure will not be done until next yearThis complaint can be closed until next spring Thanks [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ## need to add: all moisture still moving to the west side of the garage where it has already been graded and sod laid Moisture just sits in the grass Will be sending pictures t the City of Leduc as soon as we have a good rainfall
Initial Business Response /* (1000, 10, 2015/07/07) */
Responding to the complaint from Chad Nelson
The customer has been notified regarding the process of the seasonal itemsThe sand on the property will be dealt at the time of the gradingThe grading company will remove or haul in dirt
as requiredThe rough grade has just been completed with the concreteThe rough grade still is required to inspected and a certificate from pal's that will be providedThis process takes 1-weeksthanks
Initial Consumer Rebuttal /* (2000, 12, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A manager from the company got in touch with me and addressed my concerns
The concrete has been completed as well as the rough grade
I will await the inspection and certification process as outlined for the 1-weeks
They did a bad job on our drivewayThey used ***It wasn't prepped properly and now we have a driveway with rebar spots that are popped up, cracks all over and concrete flaking offThey did a great job on the house but dropped the ball hereWe complained to them but they didn't see anything wrongNow we will have to redo the driveway on our dimeThanks Homexx
A Homexx representative visited the site several weeks ago to examine the site. The representative informed the customer that Homexx would need to contact *** *** (The survey company that set the garage elevation) as Homexx does not set the elevations, and the city regarding the potential garage issue. The customer informed the representative that *** had already done site visits and also claimed the garage was too low. After meeting with ***, Homexx was informed that the garage was precisely where it was supposed to be in terms of elevation and placement (according to the rough grade and final grade surveys). *** also informed Homexx that the customer must had been mistaken because they had never done a site visit and the *** employee that the customer mentioned is strictly office staff. The Homexx representative then contacted the City of Leduc grading department to discuss the customers claim that the City also confirmed the garage was too low. After talking with both City inspectors it was apparent the customer was again mistaken. Both City representatives denied saying the garage was to low and one even went as far as to say in could have been set a foot lower. The City representative did say that it would have been easier if we had allowed more room on the sides of the garage in order to allow the dirt to be built up higher but also there could potentially be other ways in achieving a similar result by making changes to the final gradeThis was also not a point of concern for the client as they indicated to Homexx representative that it drains well on the sides.
Homexx next step was to review the survey results from the rough grade (performed by Homexx contractor and the final grade (performed by customer hired trade) against the engineered designed plot plan. The findings were a bit confusing as the garage pad elevation was almost exactly to the hundredth of a meter of where it was designed. The rough grade was between 3-inches below final) design grade to allow for black dirt at final grade. The final grade, after black dirt and sod, ended up being between 1.25-inches below final engineered designed grade. The only explanation for this is the contractor who performed the final grade decided to alter the rough grade, deviate from the design elevations, and created their own grading elevation points. The Homexx representatives main concern over grading was between the fence and garage; however, the customer told the representative that was not an issue, that it drains well, and was even better before she built up the dirt along the fence with the soil from the post holes
To sum up… Homexx had built the garage at the correct elevation and according to plan. Everything was built in accordance with what the City approved in the development and building permits. The issues for which the customer has failed in obtaining a final grade approval was a result of improper grading performed by the customers hired trade after possession. As a gesture of good will Homexx is willing to alter the garage in a way that could solve some of the customers final grading problems as long as she is happy with it at Homexx’s expense of around $900. We have called the customer multiple times asking her to call back so we can quickly and accurately discuss her issue and how Homexx can potentially help answer questions to avoid anymore confusion and how Homexx can potentially assist as a gesture of goodwill. The customer refuses to call back and has recently emailed our service to inform us she will not correspond over the phone
As for the mould inside the garage, nothing has changed from previous inspection’s. There is no water entering the garage from the outside. The mould could be caused by several factors including but not limited to;
- running a non-vented gas heater inside the garage
- heating your car inside the garage and not properly letting it vent afterward
-etc Moisture is coming from the inside and not being allowed to escape. Homexx did not insulate or drywall the garage and cannot speak with certainty whether that could be an issue alsoHomexx has inspected for leaks to the roof and siding and have found there to be none. Also it does not in any way appear to be entering do to grading issues either
We are pleased to have purchased our first home through HomexxFrom the time we walked into the show home to the time we received our keysThe team's attention to customer service is what impressed usThey were very helpful in answering our questions and kept us informed through-out each step of the home building processHomexx has made our whole first time home buying experience less stressful
Initial Business Response /* (1000, 14, 2016/05/19) */
Homexx has reviewed client concerns, and has previously been in touch with client to discuss and inform clients of warrantable and non warrantable items as well as items included and not included in purchaseAll warrantable items have
all been addressed however, as a gesture of good will Homexx will schedule a home visit with a service team member to confirm findings
Homexx is committed to meeting and exceeding ANHW and building code guidelines at time of building and through the service period
Initial Consumer Rebuttal /* (3000, 16, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the delayed response; however, I was promised my problems would be addressed on my one year gold key service which now have been almost years laterThe only non warranted thing they explained would not be touched is the garage pad cracks in the concreteThere was no correspondence in regarding the other outstanding items once I did a final walk through with don and the construction managerI was told to call and rebook for a few things and they also said they would get their warrenty coordinator to contact me to set up some times but I never heardI tried numerous times myselfI was promised to be satisfied with my service and the quality of work has lacked in many areasI would appreciate it if homexx would call immediately to book an appointment to address these issuesI don't think it will happen soon as I been told they would call back after the numerous messages but no calls or emails
Final Consumer Response /* (4200, 20, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks! Really looking forward to hearing from homex
Final Business Response /* (1000, 22, 2016/05/31) */
We received a notice again on the above noted file saying we still need to respond however we have responded twiceCan you double check to see on your side everything was received ok with respect to your end and this hopefully is just an automated reportWe have been in contact with the client and as a gesture of goodwill have set an appointment with her to review her questions for tom Thursday June 1/
Initial Business Response /* (1000, 5, 2015/04/14) */
Contact Name and Title: *** - Service Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@homexx.ca
April 14/The file is in review at this time
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
On Dec 18/I emailed *** saying it had been weeks since we last spoke, and we thought Homexx was using stall tatics because there was never any quick responseOn Jan.13/*** sent us an email saying thanks for being patient in trying to resolve the shower door issueAt that time, she said that there will no further action regarding this issueShe wishes she could have done moreShe did say we could contact her regarding this issue, but to us , there was no more action that was taking placeWe have saved every email regarding this issue going back to Apr 30/13, which was our possession date
Final Business Response /* (4000, 14, 2015/05/08) */
May 8/After reviewing the file of the home that had taken possession April the shower door that was questioned was resolvedThe original door was replaced from a pivot door to a sliding panel door that would be 67" in heightThe customer was notified and accepted the door to proceed with the installOnce the door was installed the customer voiced their option and was dissatisfied with the door fully knowing what they were to receiveThe customer proceed to purchase a new door they liked from *** and replaced the second shower door that was replaced by the builderHomexx has discussed in length with the trade that provided the product and we will accommodate a refund back to the customer for the original door that was in the contractA change order will be required for the customer to sign to accept the refund of $Homexx trust that this decision is satisfactory and the file will be closed outThe change order will be emailed to the customer and once signed a check will be processed
Final Consumer Response /* (2000, 16, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have no choice but to accept what they have proposedFirst of all, the door they sent, was not a triple door and that is what we had ordered*** Secondly, we didn't order a door from ***, that was only a quote and it was the wrong size so we went to a glass company and gave them the measurements and the door was ordered for the opening of the shower stallThe amount they are offering us is a far cry from what we had to pay, *** ***
Initial Business Response /* (1000, 8, 2014/11/02) */
Contact Name and Title: Terelene M[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
All outstanding items pertaining to the complaint have been repaired. The customer does have items that are a one time repair...
through [redacted] that will be completed at year end. If there is anything else I need to respond to please let me know. Moving forward the customer is to proceed with their complaints through their policy with Alberta New Home Warranty. I would be glad to help them with that process if they continue to have other concerns.
Initial Consumer Rebuttal /* (3000, 10, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the response from Homexx until they specify exactly what they are going to fix. They are less than honest in their response as the first line says "all outstanding items pertaining to the complaint have been repaired". This is not true as none of the 3 items have been repaired. Just what are the items that are a one-time repair through [redacted] that will be completed at year end? These must be clearly identified and why does it have to be done at year end when the weather is likely to be much worse than now?
These outstanding items were brought up to Homexx before our warranty expired. They ignored our issues and I believe they would have continued to do so if we hadn't contacted the Revdex.com. Even so, they are still very vague in their response, which leads me to think that they are not planning to repair all items.
Final Business Response /* (4000, 48, 2015/09/23) */
Mr [redacted] did have a repair to the roof peak late last fall. It was mentioned from the construction manager that is no longer with the company some painting was to be completed. Homexx has no issue in completing the painting. If I could have the customer email in a photo of the area that requires the paint I can have that scheduled out as soon as possible if the painters are willing to still paint and depending on weather conditions. The file does not indicate what part is to be painted. I have our service tech scheduled today for a site inspection to verify the area of painting.
Final Consumer Response /* (3000, 58, 2015/11/19) */
Hi [redacted],
Homexx did repair the foundation crack on Nov 7 and last week they came and took pictures of the pillar which I'm pretty sure will not be done until next year. This complaint can be closed until next spring.
Thanks
Overall, we had a positive experience with Homexx and would recommend them as a builder. The issues we had were mostly cosmetic and were fixed in a timely manner. They were receptive to changes we wanted to make throughout the building process.
After we took possession we did have some frustrating issues in communicating with the service department. But Don, the Service Manager, reorganized the service process and has gone above and beyond to get our issues dealt with. One morning we had a problem with our dead bolt on our door and he personally came out to fix it that afternoon. After all the visits Don feels like good family friend.
My only complaint would be the trades sometimes don't do a good job cleaning up after themselves, but I'm satisfied with the overall quality of workmanship.
Initial Business Response /* (1000, 5, 2014/09/29) */
Mr [redacted] told our sales representative about his issues. We arranged an on site meeting to discuss his concerns. His concern is that he is looking for a specific stairwell configuration from one of our showhome models, which is a...
different model than the one that he selected. The stairwell configuration on the "Maple" (showhome) model is very different than that of the "Pine" model which he selected to build. The plans that Mr [redacted] signed off on demonstrate the stairwell configuration as built.
At the on site meeting it was communicated to Mr [redacted] that although Homexx understands that the stairwell is different than the "Maple", the stairwell that has been built matches the plans that he was shown and signed off on during our signed plan stages.
Homexx is willing to look at options, although the plans & as built stairwell are the same, and last week requested another on site meeting with Mr. [redacted] via the sales representative but to date has not received a reply for a mutually agreeable time.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales manager at the Spruce Grove led us to believe that anything we want, they can built it. My wife and I told them what are the wow factor of the house that we were looking. We and the sales manger agreed to the house that we reconfigurate. [redacted] area sales manger, fully understand the house that we wanted and when this issue arise, he appologized to us [redacted]. One of the owner that I met for the first time, believe that there was a misunderstanding on their department.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
## need to add: all moisture still moving to the west side of the garage where it has already been graded and sod laid. Moisture just sits in the grass. Will be sending pictures t the City of Leduc as soon as we have a good rainfall.
Initial Business Response /* (1000, 10, 2014/09/16) */
September 15, 2014
Revdex.com
Claim XXXXXXX
[redacted]/Beck
The possession May 6, 2014 was completed with minor interior deficiencies. Seasonal deficiencies are clearly indicated on the seasonal report with customer signature and with...
in the guide lines of Alberta New Home Warranty program policy. The customer has the option to submit a conciliation claim through ANHWP with their issues. This process was not considered.
During the possession process the warranty guide lines and customer concerns were discussed at time of possession. The customer was not confidence in the warranty they would receive through ANHWP, Homexx Corporation, the additional responsibilities of customer maintenance of the home, and the home's insurance policy if required. The reassurance from Homexx Corporation did not seem to be satisfactory to the customer,
Trade days will be scheduled to accommodate a time between 8:00am - 4:30pm Monday to Friday. Referring to ANHWP guide lines, the customer is to provide access to the home during this time frame for repairs to be completed. Trade day is to be determining with the customer. Revdex.com will be notified of this date.
Possession day:
There was about 3'x3' piece of glass at the base of the stair rail that was not installed prior to possession from a wrong cut on the piece of glass. May 12/2014 the glass was installed. Customer was not satisfied as they seen a small scratch that was with in ANHW guide line. Homexx Corporation re-ordered the piece of glass as a curtsey repair. Glass will be re-installed on a trade day as the customer was not able to take time off work to accommodate the repair.
May 7/2014 - Water back up in basement
Water back up in the basement between the two drains was found out to be a sewer back up from a damage line. The concern of the basement concrete floor not slope properly to the drain is incorrect. The drain slope is with in code for drainage. The contractor was notified immediately for the line to be dug up and found a screw pile through the line that caused debris to enter the line and block the drain flow. The land developer and the city were contacted as the location of the damage extended past the builder's responsibility. The developer investigated the Monday morning to make sure the sewer line was operational.
Central Vacuum:
Homexx Corporation installs a rough in central vac system. The plate covers is screwed to the wall and replaced with the proper plate and connector pipes when the customer decides to have the unit connected. All pipes pertaining to the unit are pre-installed in the home to the point of connection outlets and unit that is purchased by the customer. Confirming the pipe extension that the customer cannot view will be inspected on trade day.
Interior doors:
During the summer the customer was experiencing difficulty in the operational of the interior doors. This was caused by humidity and the house settlement. Doors will be reviewed on trade day.
Seasonal Items;
Possession commences May 6/2014 seasonal items are completed as weather permitting and trade availability. Seasonal contracts rarely start before the end of June beginning of July due to different components that is dealt with the ground works that needs to be considered. I will follow up with an additional report regarding the seasonal items as another department is involved.
Paint touch up:
ANHW guide line for paint touch up is a one time repair after customer takes possession. Homexx Corporation provides this repair as a courtesy to the customer prior to the year end. The minor touch up of paint will be scheduled for trade day.
Paint on the carpet:
Possession day walk through it was found a spot of paint on the carpet at the top of the stairs and on one of the steps the site super took care of the paint spot at that time.
Microwave unit.
Homexx Corporation provides the customer with an allowance for appliances. There was a misunderstanding with the trade when the customer selected the appliances stating the wrong microwave was installed. Documents were review by Homexx and it was clearly stated that the microwave was correct. The customer was able to take a photo of the model number and found it was not the unit they selected. Homexx discuss the issue with the trade and the microwave will be replaced with the correct unit on trade day.
[redacted]
Service Coordinator
Homexx Corporation
Direct: XXX-XXX-XXXX
Office: XXX-XXX-XXXX
[redacted]@homexx.ca
Initial Consumer Rebuttal /* (3000, 12, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These 'seasonal deficiencies' that are 'clearly indicated' on the form is obviously understandable, if the weather wasnt clearly fine, making it quit able to complete unfinished items. [redacted] In the email that was sent to homexx from us july15/14, it WAS stated that any day would work to accomidate the trades except july 18/14. The last time the glass trade was out, we were told we would recieve a call when the new glass arrived to get it installed. That was june, and we never did get that call. As we again stated in the email on july 15, that any day would work except july 18, to accomidate the trades to come in.[redacted] The vacuum plate is not the issue, the huge hole behind it and the actual pipe are. The pipe isnt connected to the 2x4 in the wall, which interferes with connection. There were 2 paint spots on the carpet and only one was dealt with.
[redacted]
Final Business Response /* (4000, 16, 2014/10/09) */
Trade day for outstanding service scheduled October 09/2014. Will update on the results to follow the week October 13/2014.
Initial Business Response /* (1000, 5, 2015/08/19) */
Response to the grading and painting for [redacted]. The rough grade was completed with a failed inspection report from the city. The grading company is scheduled to be out in the area today August 19/2015 to rectify the...
failed parts. Once the touch up has been completed a re-inspection will be called in by the trade to the city of Edmonton. Once that has been completed the certificate of grading will be released to Homexx and then transferred to the customer. The customer has one year to finish the landscaping from the date of the completed rough grade certificate.
The painting of the house is in process. The railing still requires finishing. This is scheduled out between now and by the middle of next week.
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. We have received the approval and certificate for the rough grade today. We are now just waiting on the railing to be painted which I hope will also be done soon.
Thank you.
Initial Business Response / [redacted] (1000, 10, 2014/09/16) */ September 15, Revdex.com Claim XXXXXXX [redacted] /Beck The possession May 6, was completed with minor interior deficienciesSeasonal deficiencies are clearly indicated on the seasonal report with customer signature and with in the guide lines of Alberta New Home Warranty program policyThe customer has the option to submit a conciliation claim through ANHWP with their issuesThis process was not considered During the possession process the warranty guide lines and customer concerns were discussed at time of possessionThe customer was not confidence in the warranty they would receive through ANHWP, Homexx Corporation, the additional responsibilities of customer maintenance of the home, and the home's insurance policy if requiredThe reassurance from Homexx Corporation did not seem to be satisfactory to the customer, Trade days will be scheduled to accommodate a time between 8:00am - 4:30pm Monday to FridayReferring to ANHWP guide lines, the customer is to provide access to the home during this time frame for repairs to be completedTrade day is to be determining with the customerRevdex.com will be notified of this date Possession day: There was about 3'x3' piece of glass at the base of the stair rail that was not installed prior to possession from a wrong cut on the piece of glassMay 12/the glass was installedCustomer was not satisfied as they seen a small scratch that was with in ANHW guide lineHomexx Corporation re-ordered the piece of glass as a curtsey repairGlass will be re-installed on a trade day as the customer was not able to take time off work to accommodate the repair May 7/- Water back up in basement Water back up in the basement between the two drains was found out to be a sewer back up from a damage lineThe concern of the basement concrete floor not slope properly to the drain is incorrectThe drain slope is with in code for drainageThe contractor was notified immediately for the line to be dug up and found a screw pile through the line that caused debris to enter the line and block the drain flowThe land developer and the city were contacted as the location of the damage extended past the builder's responsibilityThe developer investigated the Monday morning to make sure the sewer line was operational Central Vacuum: Homexx Corporation installs a rough in central vac systemThe plate covers is screwed to the wall and replaced with the proper plate and connector pipes when the customer decides to have the unit connectedAll pipes pertaining to the unit are pre-installed in the home to the point of connection outlets and unit that is purchased by the customerConfirming the pipe extension that the customer cannot view will be inspected on trade day Interior doors: During the summer the customer was experiencing difficulty in the operational of the interior doorsThis was caused by humidity and the house settlementDoors will be reviewed on trade day Seasonal Items; Possession commences May 6/seasonal items are completed as weather permitting and trade availabilitySeasonal contracts rarely start before the end of June beginning of July due to different components that is dealt with the ground works that needs to be consideredI will follow up with an additional report regarding the seasonal items as another department is involved Paint touch up: ANHW guide line for paint touch up is a one time repair after customer takes possessionHomexx Corporation provides this repair as a courtesy to the customer prior to the year endThe minor touch up of paint will be scheduled for trade day Paint on the carpet: Possession day walk through it was found a spot of paint on the carpet at the top of the stairs and on one of the steps the site super took care of the paint spot at that time Microwave unit Homexx Corporation provides the customer with an allowance for appliancesThere was a misunderstanding with the trade when the customer selected the appliances stating the wrong microwave was installedDocuments were review by Homexx and it was clearly stated that the microwave was correctThe customer was able to take a photo of the model number and found it was not the unit they selectedHomexx discuss the issue with the trade and the microwave will be replaced with the correct unit on trade day [redacted] Service Coordinator Homexx Corporation Direct: XXX-XXX-XXXX Office: XXX-XXX-XXXX [redacted] @homexx.ca Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) These 'seasonal deficiencies' that are 'clearly indicated' on the form is obviously understandable, if the weather wasnt clearly fine, making it quit able to complete unfinished items [redacted] In the email that was sent to homexx from us july15/14, it WAS stated that any day would work to accomidate the trades except july 18/The last time the glass trade was out, we were told we would recieve a call when the new glass arrived to get it installedThat was june, and we never did get that callAs we again stated in the email on july 15, that any day would work except july 18, to accomidate the trades to come in[redacted] The vacuum plate is not the issue, the huge hole behind it and the actual pipe areThe pipe isnt connected to the 2xin the wall, which interferes with connectionThere were paint spots on the carpet and only one was dealt with [redacted] Final Business Response / [redacted] (4000, 16, 2014/10/09) */ Trade day for outstanding service scheduled October 09/Will update on the results to follow the week October 13/
Initial Business Response / [redacted] (1000, 5, 2014/09/29) */ Mr [redacted] told our sales representative about his issuesWe arranged an on site meeting to discuss his concernsHis concern is that he is looking for a specific stairwell configuration from one of our showhome models, which is a different model than the one that he selectedThe stairwell configuration on the "Maple" (showhome) model is very different than that of the "Pine" model which he selected to buildThe plans that Mr [redacted] signed off on demonstrate the stairwell configuration as built At the on site meeting it was communicated to Mr [redacted] that although Homexx understands that the stairwell is different than the "Maple", the stairwell that has been built matches the plans that he was shown and signed off on during our signed plan stages Homexx is willing to look at options, although the plans & as built stairwell are the same, and last week requested another on site meeting with Mr [redacted] via the sales representative but to date has not received a reply for a mutually agreeable time Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The sales manager at the Spruce Grove led us to believe that anything we want, they can built itMy wife and I told them what are the wow factor of the house that we were lookingWe and the sales manger agreed to the house that we reconfigurate [redacted] area sales manger, fully understand the house that we wanted and when this issue arise, he appologized to us [redacted] One of the owner that I met for the first time, believe that there was a misunderstanding on their department
Initial Business Response / [redacted] (1000, 8, 2014/11/02) */ Contact Name and Title: Terelene M [redacted] Contact Phone: [redacted] Contact Email: [redacted] All outstanding items pertaining to the complaint have been repairedThe customer does have items that are a one time repair through [redacted] that will be completed at year endIf there is anything else I need to respond to please let me knowMoving forward the customer is to proceed with their complaints through their policy with Alberta New Home WarrantyI would be glad to help them with that process if they continue to have other concerns Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept the response from Homexx until they specify exactly what they are going to fixThey are less than honest in their response as the first line says "all outstanding items pertaining to the complaint have been repaired"This is not true as none of the items have been repairedJust what are the items that are a one-time repair through [redacted] that will be completed at year end? These must be clearly identified and why does it have to be done at year end when the weather is likely to be much worse than now? These outstanding items were brought up to Homexx before our warranty expiredThey ignored our issues and I believe they would have continued to do so if we hadn't contacted the Revdex.comEven so, they are still very vague in their response, which leads me to think that they are not planning to repair all items Final Business Response / [redacted] (4000, 48, 2015/09/23) */ Mr [redacted] did have a repair to the roof peak late last fallIt was mentioned from the construction manager that is no longer with the company some painting was to be completedHomexx has no issue in completing the paintingIf I could have the customer email in a photo of the area that requires the paint I can have that scheduled out as soon as possible if the painters are willing to still paint and depending on weather conditionsThe file does not indicate what part is to be paintedI have our service tech scheduled today for a site inspection to verify the area of painting Final Consumer Response / [redacted] (3000, 58, 2015/11/19) */ Hi ***, Homexx did repair the foundation crack on Nov and last week they came and took pictures of the pillar which I'm pretty sure will not be done until next yearThis complaint can be closed until next spring Thanks [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ## need to add: all moisture still moving to the west side of the garage where it has already been graded and sod laid Moisture just sits in the grass Will be sending pictures t the City of Leduc as soon as we have a good rainfall
Initial Business Response /* (1000, 10, 2015/07/07) */
Responding to the complaint from Chad Nelson
The customer has been notified regarding the process of the seasonal itemsThe sand on the property will be dealt at the time of the gradingThe grading company will remove or haul in dirt
as requiredThe rough grade has just been completed with the concreteThe rough grade still is required to inspected and a certificate from pal's that will be providedThis process takes 1-weeksthanks
Initial Consumer Rebuttal /* (2000, 12, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A manager from the company got in touch with me and addressed my concerns
The concrete has been completed as well as the rough grade
I will await the inspection and certification process as outlined for the 1-weeks
They did a bad job on our drivewayThey used ***It wasn't prepped properly and now we have a driveway with rebar spots that are popped up, cracks all over and concrete flaking offThey did a great job on the house but dropped the ball hereWe complained to them but they didn't see anything wrongNow we will have to redo the driveway on our dimeThanks Homexx
A Homexx representative visited the site several weeks ago to examine the site. The representative informed the customer that Homexx would need to contact *** *** (The survey company that set the garage elevation) as Homexx does not set the elevations, and the city regarding the potential garage issue. The customer informed the representative that *** had already done site visits and also claimed the garage was too low. After meeting with ***, Homexx was informed that the garage was precisely where it was supposed to be in terms of elevation and placement (according to the rough grade and final grade surveys). *** also informed Homexx that the customer must had been mistaken because they had never done a site visit and the *** employee that the customer mentioned is strictly office staff. The Homexx representative then contacted the City of Leduc grading department to discuss the customers claim that the City also confirmed the garage was too low. After talking with both City inspectors it was apparent the customer was again mistaken. Both City representatives denied saying the garage was to low and one even went as far as to say in could have been set a foot lower. The City representative did say that it would have been easier if we had allowed more room on the sides of the garage in order to allow the dirt to be built up higher but also there could potentially be other ways in achieving a similar result by making changes to the final gradeThis was also not a point of concern for the client as they indicated to Homexx representative that it drains well on the sides.
Homexx next step was to review the survey results from the rough grade (performed by Homexx contractor and the final grade (performed by customer hired trade) against the engineered designed plot plan. The findings were a bit confusing as the garage pad elevation was almost exactly to the hundredth of a meter of where it was designed. The rough grade was between 3-inches below final) design grade to allow for black dirt at final grade. The final grade, after black dirt and sod, ended up being between 1.25-inches below final engineered designed grade. The only explanation for this is the contractor who performed the final grade decided to alter the rough grade, deviate from the design elevations, and created their own grading elevation points. The Homexx representatives main concern over grading was between the fence and garage; however, the customer told the representative that was not an issue, that it drains well, and was even better before she built up the dirt along the fence with the soil from the post holes
To sum up… Homexx had built the garage at the correct elevation and according to plan. Everything was built in accordance with what the City approved in the development and building permits. The issues for which the customer has failed in obtaining a final grade approval was a result of improper grading performed by the customers hired trade after possession. As a gesture of good will Homexx is willing to alter the garage in a way that could solve some of the customers final grading problems as long as she is happy with it at Homexx’s expense of around $900. We have called the customer multiple times asking her to call back so we can quickly and accurately discuss her issue and how Homexx can potentially help answer questions to avoid anymore confusion and how Homexx can potentially assist as a gesture of goodwill. The customer refuses to call back and has recently emailed our service to inform us she will not correspond over the phone
As for the mould inside the garage, nothing has changed from previous inspection’s. There is no water entering the garage from the outside. The mould could be caused by several factors including but not limited to;
- running a non-vented gas heater inside the garage
- heating your car inside the garage and not properly letting it vent afterward
-etc Moisture is coming from the inside and not being allowed to escape. Homexx did not insulate or drywall the garage and cannot speak with certainty whether that could be an issue alsoHomexx has inspected for leaks to the roof and siding and have found there to be none. Also it does not in any way appear to be entering do to grading issues either
We are pleased to have purchased our first home through HomexxFrom the time we walked into the show home to the time we received our keysThe team's attention to customer service is what impressed usThey were very helpful in answering our questions and kept us informed through-out each step of the home building processHomexx has made our whole first time home buying experience less stressful
Initial Business Response /* (1000, 14, 2016/05/19) */
Homexx has reviewed client concerns, and has previously been in touch with client to discuss and inform clients of warrantable and non warrantable items as well as items included and not included in purchaseAll warrantable items have
all been addressed however, as a gesture of good will Homexx will schedule a home visit with a service team member to confirm findings
Homexx is committed to meeting and exceeding ANHW and building code guidelines at time of building and through the service period
Initial Consumer Rebuttal /* (3000, 16, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the delayed response; however, I was promised my problems would be addressed on my one year gold key service which now have been almost years laterThe only non warranted thing they explained would not be touched is the garage pad cracks in the concreteThere was no correspondence in regarding the other outstanding items once I did a final walk through with don and the construction managerI was told to call and rebook for a few things and they also said they would get their warrenty coordinator to contact me to set up some times but I never heardI tried numerous times myselfI was promised to be satisfied with my service and the quality of work has lacked in many areasI would appreciate it if homexx would call immediately to book an appointment to address these issuesI don't think it will happen soon as I been told they would call back after the numerous messages but no calls or emails
Final Consumer Response /* (4200, 20, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks! Really looking forward to hearing from homex
Final Business Response /* (1000, 22, 2016/05/31) */
We received a notice again on the above noted file saying we still need to respond however we have responded twiceCan you double check to see on your side everything was received ok with respect to your end and this hopefully is just an automated reportWe have been in contact with the client and as a gesture of goodwill have set an appointment with her to review her questions for tom Thursday June 1/
Initial Business Response /* (1000, 5, 2015/04/14) */
Contact Name and Title: *** - Service Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@homexx.ca
April 14/The file is in review at this time
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
On Dec 18/I emailed *** saying it had been weeks since we last spoke, and we thought Homexx was using stall tatics because there was never any quick responseOn Jan.13/*** sent us an email saying thanks for being patient in trying to resolve the shower door issueAt that time, she said that there will no further action regarding this issueShe wishes she could have done moreShe did say we could contact her regarding this issue, but to us , there was no more action that was taking placeWe have saved every email regarding this issue going back to Apr 30/13, which was our possession date
Final Business Response /* (4000, 14, 2015/05/08) */
May 8/After reviewing the file of the home that had taken possession April the shower door that was questioned was resolvedThe original door was replaced from a pivot door to a sliding panel door that would be 67" in heightThe customer was notified and accepted the door to proceed with the installOnce the door was installed the customer voiced their option and was dissatisfied with the door fully knowing what they were to receiveThe customer proceed to purchase a new door they liked from *** and replaced the second shower door that was replaced by the builderHomexx has discussed in length with the trade that provided the product and we will accommodate a refund back to the customer for the original door that was in the contractA change order will be required for the customer to sign to accept the refund of $Homexx trust that this decision is satisfactory and the file will be closed outThe change order will be emailed to the customer and once signed a check will be processed
Final Consumer Response /* (2000, 16, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have no choice but to accept what they have proposedFirst of all, the door they sent, was not a triple door and that is what we had ordered*** Secondly, we didn't order a door from ***, that was only a quote and it was the wrong size so we went to a glass company and gave them the measurements and the door was ordered for the opening of the shower stallThe amount they are offering us is a far cry from what we had to pay, *** ***
Initial Business Response /* (1000, 8, 2014/11/02) */
Contact Name and Title: Terelene M[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
All outstanding items pertaining to the complaint have been repaired. The customer does have items that are a one time repair...
through [redacted] that will be completed at year end. If there is anything else I need to respond to please let me know. Moving forward the customer is to proceed with their complaints through their policy with Alberta New Home Warranty. I would be glad to help them with that process if they continue to have other concerns.
Initial Consumer Rebuttal /* (3000, 10, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the response from Homexx until they specify exactly what they are going to fix. They are less than honest in their response as the first line says "all outstanding items pertaining to the complaint have been repaired". This is not true as none of the 3 items have been repaired. Just what are the items that are a one-time repair through [redacted] that will be completed at year end? These must be clearly identified and why does it have to be done at year end when the weather is likely to be much worse than now?
These outstanding items were brought up to Homexx before our warranty expired. They ignored our issues and I believe they would have continued to do so if we hadn't contacted the Revdex.com. Even so, they are still very vague in their response, which leads me to think that they are not planning to repair all items.
Final Business Response /* (4000, 48, 2015/09/23) */
Mr [redacted] did have a repair to the roof peak late last fall. It was mentioned from the construction manager that is no longer with the company some painting was to be completed. Homexx has no issue in completing the painting. If I could have the customer email in a photo of the area that requires the paint I can have that scheduled out as soon as possible if the painters are willing to still paint and depending on weather conditions. The file does not indicate what part is to be painted. I have our service tech scheduled today for a site inspection to verify the area of painting.
Final Consumer Response /* (3000, 58, 2015/11/19) */
Hi [redacted],
Homexx did repair the foundation crack on Nov 7 and last week they came and took pictures of the pillar which I'm pretty sure will not be done until next year. This complaint can be closed until next spring.
Thanks
[redacted]
Overall, we had a positive experience with Homexx and would recommend them as a builder. The issues we had were mostly cosmetic and were fixed in a timely manner. They were receptive to changes we wanted to make throughout the building process.
After we took possession we did have some frustrating issues in communicating with the service department. But Don, the Service Manager, reorganized the service process and has gone above and beyond to get our issues dealt with. One morning we had a problem with our dead bolt on our door and he personally came out to fix it that afternoon. After all the visits Don feels like good family friend.
My only complaint would be the trades sometimes don't do a good job cleaning up after themselves, but I'm satisfied with the overall quality of workmanship.
Initial Business Response /* (1000, 5, 2014/09/29) */
Mr [redacted] told our sales representative about his issues. We arranged an on site meeting to discuss his concerns. His concern is that he is looking for a specific stairwell configuration from one of our showhome models, which is a...
different model than the one that he selected. The stairwell configuration on the "Maple" (showhome) model is very different than that of the "Pine" model which he selected to build. The plans that Mr [redacted] signed off on demonstrate the stairwell configuration as built.
At the on site meeting it was communicated to Mr [redacted] that although Homexx understands that the stairwell is different than the "Maple", the stairwell that has been built matches the plans that he was shown and signed off on during our signed plan stages.
Homexx is willing to look at options, although the plans & as built stairwell are the same, and last week requested another on site meeting with Mr. [redacted] via the sales representative but to date has not received a reply for a mutually agreeable time.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales manager at the Spruce Grove led us to believe that anything we want, they can built it. My wife and I told them what are the wow factor of the house that we were looking. We and the sales manger agreed to the house that we reconfigurate. [redacted] area sales manger, fully understand the house that we wanted and when this issue arise, he appologized to us [redacted]. One of the owner that I met for the first time, believe that there was a misunderstanding on their department.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
## need to add: all moisture still moving to the west side of the garage where it has already been graded and sod laid. Moisture just sits in the grass. Will be sending pictures t the City of Leduc as soon as we have a good rainfall.
Initial Business Response /* (1000, 10, 2014/09/16) */
September 15, 2014
Revdex.com
Claim XXXXXXX
[redacted]/Beck
The possession May 6, 2014 was completed with minor interior deficiencies. Seasonal deficiencies are clearly indicated on the seasonal report with customer signature and with...
in the guide lines of Alberta New Home Warranty program policy. The customer has the option to submit a conciliation claim through ANHWP with their issues. This process was not considered.
During the possession process the warranty guide lines and customer concerns were discussed at time of possession. The customer was not confidence in the warranty they would receive through ANHWP, Homexx Corporation, the additional responsibilities of customer maintenance of the home, and the home's insurance policy if required. The reassurance from Homexx Corporation did not seem to be satisfactory to the customer,
Trade days will be scheduled to accommodate a time between 8:00am - 4:30pm Monday to Friday. Referring to ANHWP guide lines, the customer is to provide access to the home during this time frame for repairs to be completed. Trade day is to be determining with the customer. Revdex.com will be notified of this date.
Possession day:
There was about 3'x3' piece of glass at the base of the stair rail that was not installed prior to possession from a wrong cut on the piece of glass. May 12/2014 the glass was installed. Customer was not satisfied as they seen a small scratch that was with in ANHW guide line. Homexx Corporation re-ordered the piece of glass as a curtsey repair. Glass will be re-installed on a trade day as the customer was not able to take time off work to accommodate the repair.
May 7/2014 - Water back up in basement
Water back up in the basement between the two drains was found out to be a sewer back up from a damage line. The concern of the basement concrete floor not slope properly to the drain is incorrect. The drain slope is with in code for drainage. The contractor was notified immediately for the line to be dug up and found a screw pile through the line that caused debris to enter the line and block the drain flow. The land developer and the city were contacted as the location of the damage extended past the builder's responsibility. The developer investigated the Monday morning to make sure the sewer line was operational.
Central Vacuum:
Homexx Corporation installs a rough in central vac system. The plate covers is screwed to the wall and replaced with the proper plate and connector pipes when the customer decides to have the unit connected. All pipes pertaining to the unit are pre-installed in the home to the point of connection outlets and unit that is purchased by the customer. Confirming the pipe extension that the customer cannot view will be inspected on trade day.
Interior doors:
During the summer the customer was experiencing difficulty in the operational of the interior doors. This was caused by humidity and the house settlement. Doors will be reviewed on trade day.
Seasonal Items;
Possession commences May 6/2014 seasonal items are completed as weather permitting and trade availability. Seasonal contracts rarely start before the end of June beginning of July due to different components that is dealt with the ground works that needs to be considered. I will follow up with an additional report regarding the seasonal items as another department is involved.
Paint touch up:
ANHW guide line for paint touch up is a one time repair after customer takes possession. Homexx Corporation provides this repair as a courtesy to the customer prior to the year end. The minor touch up of paint will be scheduled for trade day.
Paint on the carpet:
Possession day walk through it was found a spot of paint on the carpet at the top of the stairs and on one of the steps the site super took care of the paint spot at that time.
Microwave unit.
Homexx Corporation provides the customer with an allowance for appliances. There was a misunderstanding with the trade when the customer selected the appliances stating the wrong microwave was installed. Documents were review by Homexx and it was clearly stated that the microwave was correct. The customer was able to take a photo of the model number and found it was not the unit they selected. Homexx discuss the issue with the trade and the microwave will be replaced with the correct unit on trade day.
[redacted]
Service Coordinator
Homexx Corporation
Direct: XXX-XXX-XXXX
Office: XXX-XXX-XXXX
[redacted]@homexx.ca
Initial Consumer Rebuttal /* (3000, 12, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These 'seasonal deficiencies' that are 'clearly indicated' on the form is obviously understandable, if the weather wasnt clearly fine, making it quit able to complete unfinished items. [redacted] In the email that was sent to homexx from us july15/14, it WAS stated that any day would work to accomidate the trades except july 18/14. The last time the glass trade was out, we were told we would recieve a call when the new glass arrived to get it installed. That was june, and we never did get that call. As we again stated in the email on july 15, that any day would work except july 18, to accomidate the trades to come in.[redacted] The vacuum plate is not the issue, the huge hole behind it and the actual pipe are. The pipe isnt connected to the 2x4 in the wall, which interferes with connection. There were 2 paint spots on the carpet and only one was dealt with.
[redacted]
Final Business Response /* (4000, 16, 2014/10/09) */
Trade day for outstanding service scheduled October 09/2014. Will update on the results to follow the week October 13/2014.
Initial Business Response /* (1000, 5, 2015/08/19) */
Response to the grading and painting for [redacted]. The rough grade was completed with a failed inspection report from the city. The grading company is scheduled to be out in the area today August 19/2015 to rectify the...
failed parts. Once the touch up has been completed a re-inspection will be called in by the trade to the city of Edmonton. Once that has been completed the certificate of grading will be released to Homexx and then transferred to the customer. The customer has one year to finish the landscaping from the date of the completed rough grade certificate.
The painting of the house is in process. The railing still requires finishing. This is scheduled out between now and by the middle of next week.
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. We have received the approval and certificate for the rough grade today. We are now just waiting on the railing to be painted which I hope will also be done soon.
Thank you.