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Homey Design Reviews (2)

homey design refuses to exchange defective merchandise On June 14th,we placed an order for # [redacted] bedroom set ( includes king bed, nightstands, dresser and mirror)Trail Lines delivered the items a month later around July 13th,Upon receiving we scheduled to deliver the items When we arrived at the customers home,upon opening the merchandise found the dresser to be damaged ( mind you, its been a month since the customer ordered the product) so we went ahead and took pictures of the damaged items and sent it to the RMA departmentThey took at least weeks to respond to ussaying they would set up a time with TRAIL LINES(original freight carrier) to pick up the merchandise for credit and at that time we could order a new one Weeks went by and we had not heard from neither homey design or TLWhen I called TL, they would tell me they had NO PAPERWORK for a pick up/return from homey design for us...when I called homey design, they would tell me to call trail line

I paid for my furniture on 12/1/and they charged for white glove delivery and then sent two men and a truck to deliver (daily labor and a truck driver) they broke chairs and coffee table and today is 1/28/and still no replacement delivery also they broke the console table before they even ship the item at homey design Called times and ask for the supervisor and they refuse to put me through and they fired the girl that originally was helping me to get this resolved I will never purchase from them again

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