Revdex.com and Honda Cars of Boston,I am pleased to confirm that Honda Cars of Boston has resolved this issue*** [redacted] was extremely helpful, curteous and kindHe resolved the matter quickly and reassured us that no bad intent came into playI am very pleased with his actions and am pleased with the outcome of this situation I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you, ***! Regards, [redacted]
Dear Mr ***,1) Again, I am sorry for the frustration this has caused you Would you like me to send you a signed hand written letter in the mail saying so.2) I have offered a few solutions to program you a new key I do not believe it is reasonable to expect for us to give you a different vehicle The new key will be an original Honda key 3) The vehicle is not defective The new key is a factory key and will be identical to the key that you already have I do not think it is reasonable to ask for $400-for compensation.4) I believe we have treated you fairly We did not lie to you We thought we could find the key but we were unable to do so I hope that I have addressed all of your concerns Sincerely, [redacted] Owner
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hi,The oil filter was changed when I got to my location along with oil being added to the accordI was told that both needed to be done since what little oil that was in the reservoir was so thick and dirty and that it was better to be safe than sorry in this situation since the engine was starting to make a grinding noise from the car having no oil.Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. First, thank for Revdex.com's help, we believe the dealership will not response our concerns for ever without Revdex.com's helpNow the dealership start replying our concernsLet us address if the dealership lied us, and if we are treated fairly. On June 1, your seller *** *** told us that he can not find a key from e-mailsThen I told him to find itIn addition *** push us to bring insurance to register the car even he knew there is no key for the car. On Jun 3, *** asked us to pick up the car and said that all is ready, which we believe he solve the problem of key. During our picking up, he told us he can not find the key, and another customer mistakenly took the key, and he will switch for us, and mailed to usWe trust your sellerman, and drive car back homeAfter about one week, on June and June 10, we sent two e-mails to *** and call him several times to inquire any update of the key, no any response until nowIt seems that *** suddenly disappeared until now. Are you treat other customer like this?, in particular a pregnant-woman! Is it fair for a pregnant woman? Such key issue has made a pregnant woman a lot of pressure, and can not sleep and anxiety for all daysWe will see a doctor if such things affect our fetus growth this week. On June 10th, we think the key issue become a seriously problem, not because *** did not reply us, but also *** *** told us your dealership can not find the keyIf you thought another customer mistakenly took the key, why did not you find it? The fact is that you did not sure if another customer took it or not, and you just manage to stall off key problem with an excuse, and lied to us. If it is not lie, what is it? Until now you even do not admit your faults on this key problem. If you still insist that you treat us fairly, and do not lie to usSo how can you answer the above two concerns? We are trying to trust you guys, but look at what you have done to us. We have been cheated one time, we are just thinking how to avoid to be cheated again at the same place as peopleSo if you guys have any guilt and sincerity on this issue, please think about how to rebuild our trust between usOf course you have right to deny everything, but no matter how, we will try our best to follow what we deserve on this unfair business Regards,
***
***,Did you confirm with your mechanic that the other service were performed by us. Did he say anything about the condition of the oil filter. A new one would be pretty clean and should be easy to tell if it was replaced
Dear Mr ***,My name is *** ***, I am one of the owners of Honda Cars of Boston. First I would like to apologize to you and your wife for causing any undue frustration when purchasing your new CRV. It was never our intent to do this. I would like to resolve the key issue
without causing you any further frustration. The new key that we will program for you is an original Honda factory key. It will be exactly like the key that you have now. The key that is lost will no longer be able to start your CRV once we reprogram the new key and your existing key. We do however need the vehicle to program the new key. We can send someone to pick up the vehicle and deliver it back to you after we program the new key. If you do not want us to do that we can program the new key while you wait, it should not take too long. Again, I sincerely apologize for this. If you would like to contact me directly my phone number is ***, please leave me a voicemail if I do not answer and I will call you back. If you prefer email my address is ***. Thank you for your time
Hi *** and ***, *** it was a pleasure chatting with you on the phone and also meeting *** in person. I hope I have been able to resolve this issue to your satisfaction. My goal has always been to resolve this issue but also to be able to retain you and *** as customers. I apologize again for the frustration this has caused and please feel free to contact me if I can be of any assistance in the future.Sincerely,*** ***
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Honda Cars of Boston has reached out to me via email, see the message below:Hi *** and ***, I didn’t want you to think I was ignoring your Revdex.com complaint The Revdex.com website does not allow me to make the next response since I made the most recent response I can only respond if you respond again I am very sorry for your frustration regarding the lease on your new Civic I hope you are enjoying it, it truly is a great car We are very appreciative of your business and wouldn’t intentionally do anything to jeopardize that When we sent *** *** *** the check for the remaining payments and excess mileage on your previous lease we were not aware that there an outstanding amount owed for personal property tax(excise tax) of $and a parking violation of $ When *** *** *** received our check they applied it towards those charges first and the rest to the remaining payments and excess mileage charges leaving a balance of $for excess mileage You are correct that they waived $of excess mileage charges but that was not a promotion or incentive that is available to all customers *** *** *** did that as a courtesy to us so we could get the lease payments to an amount that would work for both of us We did not pocket an extra $ If *** *** did not waive that amount for us then your lease payment would have been higher which most likely would have killed the deal or if we kept the payment the same then we would have lost close to $which wouldn’t have made any sense for us to do I do understand your perception of this based on what the representative at *** *** told you My goal here is to regain your trust and hopefully retain you as a customer What I would like to propose to you is to make a $donation to the charity of your choice in your name There is much need in our local communities especially during this time of the year My brothers and I are second generation owners of Honda Cars of Boston and we have been in business for almost years, We are fortunate to be able to give back to those in need Please let me know if this is acceptable We can mail the check directly to you so you can present it yourself if you would like Again, I apologize that this has caused any anger or frustration for you. Sincerely,-
I do not agree to the above mentioned, and have replied to the aforementioned email with the response below:Hi Rob, *** *** here, I am ***’s fiancée and also the person who wrote up the complaint via the Revdex.comFirstly, I appreciate you reaching out to us but I feel like you are throwing things in the story that do not matterI’d really prefer to talk about this over the phone and if at all possible I would like to do so tomorrow afternoonWould you be available to chat at 4pm? If so, you can best reach me at ***.Secondly, I want to briefly explain the heart of the matterThe excise tax balance has absolutely nothing to do with the dealThe excise tax is going to be taken care of and was not once brought up during negotiations, so please refrain from including it from any reasoning in this argumentAgain, the negotiations were based solely on the fact that our old lease would result in a negative equity of approximately $in excess mileage and approx$in remaining monthly lease paymentsI am paying $of that directly through the lease ($down and $per month on top of the base lease price over months)The agreement was that Honda Cars of Boston would take care of the remaining $Those numbers are exactly what our lease was based off ofNo more, no less and again…no mention of incentives or credits even after me insisting that there should be some.So for Honda Cars of Boston to take advantage of the $credit that was meant for the customer and to apply it to their own costs AFTER the abovementioned deal had been struck is not rightThe credit was used to drive your balance of $down to essentially $whilst I am still stuck paying the $When I could/should have only contributed $If I had agreed to that at the time of my lease signing, it would have been a terrible deal on my end and I would have been stupid to accept itAgain, that would make my contribution for this lease six-fold…where I am paying $and Honda is paying $I would never have agreed to thatWe have leased several times through you guys and this by far would have been the single worst dealI am telling you, I did the math when we came in and I would have never agreedIn fact, I would have been cheaper off paying off the entire negative equity and starting a lease elsewhere with more competitive pricesI would also like to add that this $incentive was offered to me as the customer via the phone when I spoke to *** ***… So this most definitely was something that applied to me as the customer directly not necessarily just as an incentive to bridge the lease negotiations between the dealer (you) and myselfI’ll gladly talk in more detail over the phoneSincerely, ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have spoken with several mechanics regarding the issue and even waited two weeks while stopping at a mechanic times to check the oils level after I had it changed to ensure that there was no leaking and was not burning of oil( I was aware of the recall and have had the car checked out) before I acted upon my complaint to ensure that I was not falsely accusing the Honda Cars of BostonI realize that they may have records that were entered into a system by a human being but mistakes do and, apparently, did happen in this caseI can not accept the businesses reply as I have gone above and beyond to make sure that blame for NO oil being in my car less than weeks after the oil change was place where it is deservedThere is no way to cover up several quarts of oil being used up in that short amount of timeThis is a serious concern that I have over the businesses servicesThe services that I paid for were not performed!Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Hi,The oil filter was changed when I got to my location along with oil being added to the accord. I was told that both needed to be done since what little oil that was in the reservoir was so thick and dirty and that it was better to be safe than sorry in this situation since the engine was starting to make a grinding noise from the car having no oil.Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The dealership does not answer our concerns one by one. What he did is prolonging solution of this matter, and turn over their fault on this business. 1. They lied us first, and until now no one apologies formally. Cheating on such business is unacceptable. 2. We believe our concerns in the previous e-mail are very clear, and reasonable. But the dealer does not reply any words for our concerns, and seems totally ignore them. Due to their fault and unfair treatment on this business, we feel like a nightmare, instead of a pleasant experience of buying a new car. Until now we do not see any guilt and sincerity from the dealership to solve the problems. Best Regards,
*. [redacted]
Hi, my name is [redacted], one of the owners of Honda Cars of Boston. I am looking in to this matter and I am waiting for some information from [redacted] so I can fully understand what transpired. I will respond as soon as possible.
On July 30th, 2015 we performed the following service on Mr. [redacted]'s 2010 Honda Accord with 78,228 miles on it. We changed the engine oil and filter, rotated tires, inspected brakes, replaced the engine air filter, replaced the cabin air filter, replaced the transmission fluid, and...
replaced the brake fluid. The complaint states that we did not change the oil. Upon review of the internal copy of the repair order that technician notes that the oil and filter were changed. Attached is a PDF of a Honda service bulletin 12-087 stating that this vehicle falls within a warranty extension because it can have "sticking rings which can result in unusually high engine oil consumption". I would recommend bringing the vehicle to a Honda dealer in your area to determine if this is indeed the problem so they can take corrective action to repair vehicle. On the brake issue the complaint states that the brakes were not reinstalled properly by the last mechanic. We performed a brake inspection to measure brake pad wear. We did not disassemble brakes, it was only a visible inspection. Based on our findings I do not believe that a refund is warranted. The first step would be to have a Honda dealer determine if the engine oil consumption is due to the issue stated in Honda bulletin [redacted].
Revdex.com and Honda Cars of Boston,I am pleased to confirm that Honda Cars of Boston has resolved this issue. [redacted] was extremely helpful, curteous and kind. He resolved the matter quickly and reassured us that no bad intent came into play. I am very pleased with his actions and am pleased with the outcome of this situation.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you, [redacted]!
Regards,
[redacted]
Dear Mr [redacted],1) Again, I am sorry for the frustration this has caused you. Would you like me to send you a signed hand written letter in the mail saying so.2) I have offered a few solutions to program you a new key. I do not believe it is reasonable to expect for us to give you a different vehicle. The new key will be an original Honda key. 3) The vehicle is not defective. The new key is a factory key and will be identical to the key that you already have. I do not think it is reasonable to ask for $400-500 for compensation.4) I believe we have treated you fairly. We did not lie to you. We thought we could find the key but we were unable to do so. I hope that I have addressed all of your concerns. Sincerely,[redacted]Owner.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Hi [redacted],I am happy to coverse with you via email if you prefer. My email is [redacted]. Please contact me when you are avaialble.Thanks, [redacted]Regards,
[redacted]
[redacted] dropped off her vehicle with the complaint of multiple fault lights lit up on dash board. Please see attached repair order. There was actually 18 fault codes stored in the vehicles computer. The customer stated that they were all on one morning when the vehicle was...
started. There was no incident or event that caused them. Customer stated that she had been to her mechanic who recommended that she brings her vehicle to a Honda dealer to have it diagnosed. We dispatched the vehicle to our factory trained technician for diagnoses. It was very uncommon for 18 fault codes to be stored at one time. Please see attached list of fault codes. Our technician contacted [redacted]’s technician hotline for guidance with the diagnoses and repair. We were instructed to test and replace the instrument cluster if needed. It was determined that the instrument cluster was not operating correctly. The vehicles speed and mileage was not registering on the cluster. We spoke to [redacted] who approved its price and replacement. The voice mail stating this authorization with the instrument wire harness is attached. The replacement of the cluster fixed the no speed and mileage problem. The vehicle continued to have communication problems in the Tire pressure monitoring system and the safety restraint system. [redacted] hot line instructed us to check the continuity of the vehicles instrument wire harness. The continuity or resistance would fluctuate as the harness was being tested. Honda instructed us to replace the instrument wire harness. Diagram of instrument wire harness attached. [redacted] was contacted and approved its replacement. The voice mail for this approval is attached. Once the harness was replaced there was communication to the SRS unit and the TPMS unit but not beyond. It became apparent that the problem with the instrument wire harness had cause the failure of the instrument cluster, SRS control unit and the TPMS control unit. We have the old instrument wire harness and instrument cluster saved. At our expense of $413.37 we replaced the TPMS control module and 2 TPMS wheel sensors. This replacement verified our suspicion of the module being damaged by the faulty instrument wire harness. The customer declined the replacement of the SRS control unit assy. In the interest of the customer we incurred the following expenses, TPMS module and sensors replaced $413.37 see attached, Discount of $350.00 applied on invoice, rental bill of $200.00. Best regards, [redacted]
Revdex.com and Honda Cars of Boston,I am pleased to confirm that Honda Cars of Boston has resolved this issue*** [redacted] was extremely helpful, curteous and kindHe resolved the matter quickly and reassured us that no bad intent came into playI am very pleased with his actions and am pleased with the outcome of this situation I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you, ***! Regards, [redacted]
Dear Mr ***,1) Again, I am sorry for the frustration this has caused you Would you like me to send you a signed hand written letter in the mail saying so.2) I have offered a few solutions to program you a new key I do not believe it is reasonable to expect for us to give you a different vehicle The new key will be an original Honda key 3) The vehicle is not defective The new key is a factory key and will be identical to the key that you already have I do not think it is reasonable to ask for $400-for compensation.4) I believe we have treated you fairly We did not lie to you We thought we could find the key but we were unable to do so I hope that I have addressed all of your concerns Sincerely, [redacted] Owner
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hi,The oil filter was changed when I got to my location along with oil being added to the accordI was told that both needed to be done since what little oil that was in the reservoir was so thick and dirty and that it was better to be safe than sorry in this situation since the engine was starting to make a grinding noise from the car having no oil.Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. First, thank for Revdex.com's help, we believe the dealership will not response our concerns for ever without Revdex.com's helpNow the dealership start replying our concernsLet us address if the dealership lied us, and if we are treated fairly. On June 1, your seller *** *** told us that he can not find a key from e-mailsThen I told him to find itIn addition *** push us to bring insurance to register the car even he knew there is no key for the car. On Jun 3, *** asked us to pick up the car and said that all is ready, which we believe he solve the problem of key. During our picking up, he told us he can not find the key, and another customer mistakenly took the key, and he will switch for us, and mailed to usWe trust your sellerman, and drive car back homeAfter about one week, on June and June 10, we sent two e-mails to *** and call him several times to inquire any update of the key, no any response until nowIt seems that *** suddenly disappeared until now. Are you treat other customer like this?, in particular a pregnant-woman! Is it fair for a pregnant woman? Such key issue has made a pregnant woman a lot of pressure, and can not sleep and anxiety for all daysWe will see a doctor if such things affect our fetus growth this week. On June 10th, we think the key issue become a seriously problem, not because *** did not reply us, but also *** *** told us your dealership can not find the keyIf you thought another customer mistakenly took the key, why did not you find it? The fact is that you did not sure if another customer took it or not, and you just manage to stall off key problem with an excuse, and lied to us. If it is not lie, what is it? Until now you even do not admit your faults on this key problem. If you still insist that you treat us fairly, and do not lie to usSo how can you answer the above two concerns? We are trying to trust you guys, but look at what you have done to us. We have been cheated one time, we are just thinking how to avoid to be cheated again at the same place as peopleSo if you guys have any guilt and sincerity on this issue, please think about how to rebuild our trust between usOf course you have right to deny everything, but no matter how, we will try our best to follow what we deserve on this unfair business Regards,
***
***,Did you confirm with your mechanic that the other service were performed by us. Did he say anything about the condition of the oil filter. A new one would be pretty clean and should be easy to tell if it was replaced
Dear Mr ***,My name is *** ***, I am one of the owners of Honda Cars of Boston. First I would like to apologize to you and your wife for causing any undue frustration when purchasing your new CRV. It was never our intent to do this. I would like to resolve the key issue
without causing you any further frustration. The new key that we will program for you is an original Honda factory key. It will be exactly like the key that you have now. The key that is lost will no longer be able to start your CRV once we reprogram the new key and your existing key. We do however need the vehicle to program the new key. We can send someone to pick up the vehicle and deliver it back to you after we program the new key. If you do not want us to do that we can program the new key while you wait, it should not take too long. Again, I sincerely apologize for this. If you would like to contact me directly my phone number is ***, please leave me a voicemail if I do not answer and I will call you back. If you prefer email my address is ***. Thank you for your time
***,Is it possible for you to either email me (***) or call me (***, please leave a VM if I don't answer) to discuss situation.Thank you,*** ***
Hi *** and ***, *** it was a pleasure chatting with you on the phone and also meeting *** in person. I hope I have been able to resolve this issue to your satisfaction. My goal has always been to resolve this issue but also to be able to retain you and *** as customers. I apologize again for the frustration this has caused and please feel free to contact me if I can be of any assistance in the future.Sincerely,*** ***
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Honda Cars of Boston has reached out to me via email, see the message below:Hi *** and ***, I didn’t want you to think I was ignoring your Revdex.com complaint The Revdex.com website does not allow me to make the next response since I made the most recent response I can only respond if you respond again I am very sorry for your frustration regarding the lease on your new Civic I hope you are enjoying it, it truly is a great car We are very appreciative of your business and wouldn’t intentionally do anything to jeopardize that When we sent *** *** *** the check for the remaining payments and excess mileage on your previous lease we were not aware that there an outstanding amount owed for personal property tax(excise tax) of $and a parking violation of $ When *** *** *** received our check they applied it towards those charges first and the rest to the remaining payments and excess mileage charges leaving a balance of $for excess mileage You are correct that they waived $of excess mileage charges but that was not a promotion or incentive that is available to all customers *** *** *** did that as a courtesy to us so we could get the lease payments to an amount that would work for both of us We did not pocket an extra $ If *** *** did not waive that amount for us then your lease payment would have been higher which most likely would have killed the deal or if we kept the payment the same then we would have lost close to $which wouldn’t have made any sense for us to do I do understand your perception of this based on what the representative at *** *** told you My goal here is to regain your trust and hopefully retain you as a customer What I would like to propose to you is to make a $donation to the charity of your choice in your name There is much need in our local communities especially during this time of the year My brothers and I are second generation owners of Honda Cars of Boston and we have been in business for almost years, We are fortunate to be able to give back to those in need Please let me know if this is acceptable We can mail the check directly to you so you can present it yourself if you would like Again, I apologize that this has caused any anger or frustration for you. Sincerely,-
I do not agree to the above mentioned, and have replied to the aforementioned email with the response below:Hi Rob, *** *** here, I am ***’s fiancée and also the person who wrote up the complaint via the Revdex.comFirstly, I appreciate you reaching out to us but I feel like you are throwing things in the story that do not matterI’d really prefer to talk about this over the phone and if at all possible I would like to do so tomorrow afternoonWould you be available to chat at 4pm? If so, you can best reach me at ***.Secondly, I want to briefly explain the heart of the matterThe excise tax balance has absolutely nothing to do with the dealThe excise tax is going to be taken care of and was not once brought up during negotiations, so please refrain from including it from any reasoning in this argumentAgain, the negotiations were based solely on the fact that our old lease would result in a negative equity of approximately $in excess mileage and approx$in remaining monthly lease paymentsI am paying $of that directly through the lease ($down and $per month on top of the base lease price over months)The agreement was that Honda Cars of Boston would take care of the remaining $Those numbers are exactly what our lease was based off ofNo more, no less and again…no mention of incentives or credits even after me insisting that there should be some.So for Honda Cars of Boston to take advantage of the $credit that was meant for the customer and to apply it to their own costs AFTER the abovementioned deal had been struck is not rightThe credit was used to drive your balance of $down to essentially $whilst I am still stuck paying the $When I could/should have only contributed $If I had agreed to that at the time of my lease signing, it would have been a terrible deal on my end and I would have been stupid to accept itAgain, that would make my contribution for this lease six-fold…where I am paying $and Honda is paying $I would never have agreed to thatWe have leased several times through you guys and this by far would have been the single worst dealI am telling you, I did the math when we came in and I would have never agreedIn fact, I would have been cheaper off paying off the entire negative equity and starting a lease elsewhere with more competitive pricesI would also like to add that this $incentive was offered to me as the customer via the phone when I spoke to *** ***… So this most definitely was something that applied to me as the customer directly not necessarily just as an incentive to bridge the lease negotiations between the dealer (you) and myselfI’ll gladly talk in more detail over the phoneSincerely, ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have spoken with several mechanics regarding the issue and even waited two weeks while stopping at a mechanic times to check the oils level after I had it changed to ensure that there was no leaking and was not burning of oil( I was aware of the recall and have had the car checked out) before I acted upon my complaint to ensure that I was not falsely accusing the Honda Cars of BostonI realize that they may have records that were entered into a system by a human being but mistakes do and, apparently, did happen in this caseI can not accept the businesses reply as I have gone above and beyond to make sure that blame for NO oil being in my car less than weeks after the oil change was place where it is deservedThere is no way to cover up several quarts of oil being used up in that short amount of timeThis is a serious concern that I have over the businesses servicesThe services that I paid for were not performed!Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Hi,The oil filter was changed when I got to my location along with oil being added to the accord. I was told that both needed to be done since what little oil that was in the reservoir was so thick and dirty and that it was better to be safe than sorry in this situation since the engine was starting to make a grinding noise from the car having no oil.Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The dealership does not answer our concerns one by one. What he did is prolonging solution of this matter, and turn over their fault on this business. 1. They lied us first, and until now no one apologies formally. Cheating on such business is unacceptable. 2. We believe our concerns in the previous e-mail are very clear, and reasonable. But the dealer does not reply any words for our concerns, and seems totally ignore them. Due to their fault and unfair treatment on this business, we feel like a nightmare, instead of a pleasant experience of buying a new car. Until now we do not see any guilt and sincerity from the dealership to solve the problems. Best Regards,
*. [redacted]
Hi, my name is [redacted], one of the owners of Honda Cars of Boston. I am looking in to this matter and I am waiting for some information from [redacted] so I can fully understand what transpired. I will respond as soon as possible.
On July 30th, 2015 we performed the following service on Mr. [redacted]'s 2010 Honda Accord with 78,228 miles on it. We changed the engine oil and filter, rotated tires, inspected brakes, replaced the engine air filter, replaced the cabin air filter, replaced the transmission fluid, and...
replaced the brake fluid. The complaint states that we did not change the oil. Upon review of the internal copy of the repair order that technician notes that the oil and filter were changed. Attached is a PDF of a Honda service bulletin 12-087 stating that this vehicle falls within a warranty extension because it can have "sticking rings which can result in unusually high engine oil consumption". I would recommend bringing the vehicle to a Honda dealer in your area to determine if this is indeed the problem so they can take corrective action to repair vehicle. On the brake issue the complaint states that the brakes were not reinstalled properly by the last mechanic. We performed a brake inspection to measure brake pad wear. We did not disassemble brakes, it was only a visible inspection. Based on our findings I do not believe that a refund is warranted. The first step would be to have a Honda dealer determine if the engine oil consumption is due to the issue stated in Honda bulletin [redacted].
Revdex.com and Honda Cars of Boston,I am pleased to confirm that Honda Cars of Boston has resolved this issue. [redacted] was extremely helpful, curteous and kind. He resolved the matter quickly and reassured us that no bad intent came into play. I am very pleased with his actions and am pleased with the outcome of this situation.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you, [redacted]!
Regards,
[redacted]
Dear Mr [redacted],1) Again, I am sorry for the frustration this has caused you. Would you like me to send you a signed hand written letter in the mail saying so.2) I have offered a few solutions to program you a new key. I do not believe it is reasonable to expect for us to give you a different vehicle. The new key will be an original Honda key. 3) The vehicle is not defective. The new key is a factory key and will be identical to the key that you already have. I do not think it is reasonable to ask for $400-500 for compensation.4) I believe we have treated you fairly. We did not lie to you. We thought we could find the key but we were unable to do so. I hope that I have addressed all of your concerns. Sincerely,[redacted]Owner.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Hi [redacted],I am happy to coverse with you via email if you prefer. My email is [redacted]. Please contact me when you are avaialble.Thanks, [redacted]Regards,
[redacted]
[redacted] dropped off her vehicle with the complaint of multiple fault lights lit up on dash board. Please see attached repair order. There was actually 18 fault codes stored in the vehicles computer. The customer stated that they were all on one morning when the vehicle was...
started. There was no incident or event that caused them. Customer stated that she had been to her mechanic who recommended that she brings her vehicle to a Honda dealer to have it diagnosed. We dispatched the vehicle to our factory trained technician for diagnoses. It was very uncommon for 18 fault codes to be stored at one time. Please see attached list of fault codes. Our technician contacted [redacted]’s technician hotline for guidance with the diagnoses and repair. We were instructed to test and replace the instrument cluster if needed. It was determined that the instrument cluster was not operating correctly. The vehicles speed and mileage was not registering on the cluster. We spoke to [redacted] who approved its price and replacement. The voice mail stating this authorization with the instrument wire harness is attached. The replacement of the cluster fixed the no speed and mileage problem. The vehicle continued to have communication problems in the Tire pressure monitoring system and the safety restraint system. [redacted] hot line instructed us to check the continuity of the vehicles instrument wire harness. The continuity or resistance would fluctuate as the harness was being tested. Honda instructed us to replace the instrument wire harness. Diagram of instrument wire harness attached. [redacted] was contacted and approved its replacement. The voice mail for this approval is attached. Once the harness was replaced there was communication to the SRS unit and the TPMS unit but not beyond. It became apparent that the problem with the instrument wire harness had cause the failure of the instrument cluster, SRS control unit and the TPMS control unit. We have the old instrument wire harness and instrument cluster saved. At our expense of $413.37 we replaced the TPMS control module and 2 TPMS wheel sensors. This replacement verified our suspicion of the module being damaged by the faulty instrument wire harness. The customer declined the replacement of the SRS control unit assy. In the interest of the customer we incurred the following expenses, TPMS module and sensors replaced $413.37 see attached, Discount of $350.00 applied on invoice, rental bill of $200.00. Best regards, [redacted]