Honda Cars of Corona

Dear Miriam, Honda Cars of Corona contacted the client and refunded back their money on 08-22-We did however dispute the claim that we failed to replace the cable with newThe client sent pictures of the cable which clearly shows the cable is new and not a year old cable

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @pscauto.com we disagree with the client as to replacing a air bag inflator will not cause a pcat converter failure the have nothing in commonI believe this clients vehicle has en excessive amount of miles on the systemI cannot come up with any reason as to how we could cause a failed cat converter when we work in the cabin of the vehicle doing the inflator repair Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, you should learn to respond to the entire complaint, not just what suits youSecond, [redacted] and [redacted] are your service advisors and thus agents of Honda Cars of CoronaAs customers we should have the utmost confidence in your integrity to provide honest serviceOn 12/30/15, after you fixed the air bag recall, we brought the car back the same day because the check engine light came onYour service advisor [redacted] fixed it in to minutes and accepted responsibility for not doing the job right the first timeThis is part of the complaint and you did not address thisThird, we brought our vehicle back on 1-4-for the check engine light againHow can this be if [redacted] fixed it the first timeHe stated everything was fineThen out of nowhere Eduardo Flores comes up with a catalytic converter codeThis should never have happened because on 12-30- [redacted] stated no other recommendations for service on our vehicle was neededNow lets address the quote for a catalytic converter and labor that [redacted] quoted me on 1-4-This was very suspicious as a catalytic converter from Honda costs approximately plus laborWhat was he going to do to the car? Perhaps fix Honda's mistakeThis is suspect and this is the reason for my conclusions regarding tampering with my carI am willing to forgive and forgetI own Hondas and this is the first negative experience since I've been a loyal Honda customerI hope you value thisRegards, [redacted]

Initial Business Response / [redacted] (1000, 10, 2016/03/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @pscauto.com Sorry for the late responseDid not see prior notice of complaintSpoke with staff that helped Mr***Customer complains of bait and switch that was not the caseCustomer came in and his sales person didn't know that the vehicle had been sold prior to arrivalIt's an honest mistake and no intention of trying to sell anything elseThe vehicle that he wanted was on advertisement on line, just like all of our inventoryWhen a vehicle is sold, it takes a little time for it to come off lineShowed customer the information that it had been soldCustomer was very upsetWe apologized, but nothing we can doCustomer information is kept locked away as per our compliance policiesIf there is anything else I can do, please don't hesitate to contact meOnce again, we apologize for any inconvenience

I am
rejecting this response because I do not understand how they can say the cable was newIt was corroded to the point of no connection to the batteryBoth the black and red cable look the same to us.: I did receive the refund and I am grateful they returned itThe only dispute to this is the cable is not and does not appear to be newThe picture clearly shows the excessive corrosion and the cable looks to us as the same age and condition as the opposite cable to the batteryHowever, the bottom line for us is they returned the money to us for this cableMy hope is this does not happen to anyone else and it would of meant everything if they would of stated they would be implementing a system for errors like this to not happen in the future It is dangerous to believe your car is in top condition and then you are left strandedThis should of never happened to our carI do appreciate the refund being issued without having to take further action so we thank them for that

Initial Business Response /* (1000, 5, 2015/06/05) */
Contact Name and Title: General Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@pscauto.com
Hi ***We have pulled your file and show the copy of the cleared check from your credit unionIt shows the exact amount
that you agreed upon and there were no additional chargesIf you wish to see this copy of the cleared check, you may do so by coming in and meeting with meI would be more than happy to help youThank you

Initial Business Response /* (1000, 5, 2016/01/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pscauto.com
we disagree with the client as to replacing a air bag inflator will not cause a p0420 cat converter failure the 2 have nothing in common. I...

believe this clients vehicle has en excessive amount of miles on the system. I cannot come up with any reason as to how we could cause a failed cat converter when we work in the cabin of the vehicle doing the inflator repair.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, you should learn to respond to the entire complaint, not just what suits you. Second, [redacted] and [redacted] are your service advisors and thus agents of Honda Cars of Corona. As customers we should have the utmost confidence in your integrity to provide honest service. On 12/30/15, after you fixed the air bag recall, we brought the car back the same day because the check engine light came on. Your service advisor [redacted] fixed it in 10 to 15 minutes and accepted responsibility for not doing the job right the first time. This is part of the complaint and you did not address this. Third, we brought our vehicle back on 1-4-16 for the check engine light again. How can this be if [redacted] fixed it the first time. He stated everything was fine. Then out of nowhere Eduardo Flores comes up with a catalytic converter code. This should never have happened because on 12-30-15 [redacted] stated no other recommendations for service on our vehicle was needed. Now lets address the 310.00 quote for a catalytic converter and labor that [redacted] quoted me on 1-4-16. This was very suspicious as a catalytic converter from Honda costs approximately 897.00 plus labor. What was he going to do to the car? Perhaps fix Honda's mistake. This is suspect and this is the reason for my conclusions regarding tampering with my car. I am willing to forgive and forget. I own 3 Hondas and this is the first negative experience since 1997. I've been a loyal Honda customer. I hope you value this. Regards, [redacted]

Initial Business Response /* (1000, 10, 2016/03/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pscauto.com
Sorry for the late response. Did not see prior notice of complaint. Spoke with staff that helped Mr. [redacted]. Customer complains of bait...

and switch that was not the case. Customer came in and his sales person didn't know that the vehicle had been sold prior to arrival. It's an honest mistake and no intention of trying to sell anything else. The vehicle that he wanted was on advertisement on line, just like all of our inventory. When a vehicle is sold, it takes a little time for it to come off line. Showed customer the information that it had been sold. Customer was very upset. We apologized, but nothing we can do. Customer information is kept locked away as per our compliance policies. If there is anything else I can do, please don't hesitate to contact me. Once again, we apologize for any inconvenience.

Initial Business Response /* (1000, 8, 2016/01/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pscauto.com
we are unaware of this clients concern. the client has never brought it to our attention. I would request the client contact me at XXX-XXX-XXXX...

for a vehicle inspection. If we are at fault we will take care of the problem
Initial Consumer Rebuttal /* (3000, 10, 2016/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is simply not true. On July 6 2015, I took the vehicle into Honda Cars of Corona for an oil change. I then spoke to [redacted] about the damaged car they sold me. He claims that they don't sell damaged cars. It was months later that I decided to file a claim with Revdex.com. I don't want others to have to deal with the treatment I received.

Dear Miriam, Honda Cars of Corona contacted the client and refunded back their money on 08-22-17. We did however dispute the claim that we failed to replace the cable with new. The client sent pictures of the cable which clearly shows the cable is new and not a 14 year old cable.