Honda Cars of Rockwall Reviews (1)
BEWARE!! First, let me explain that we have used Honda Cars of Rockwall dealership's service department numerous times in the past 3 years, spending thousands of dollars on car repairs. So, decided to purchased a used car for our children from them. Before we picked up the car, we paid to have a new set of 4 - 60,000 mile tires installed on it, as clearly printed on our sales invoice. Promptly the car was driven out of state and delivered it to our kids for their use while attending college. We simply trusted that the dealership had given us the tires WE PAID for. Recently, I discovered that the tires they put on the car were the lowest quality 40,000 mile tires available, which have now been discontinued!! Our kids have driven only 20,000 miles criss crossing the country, and the tires are at a 2 and must be replaced before winter snows begin. I understand the warranty for the tire itself is an issue to take up with the manufacturer; HOWEVER, the fact that Honda Cars of Rockwall installed a lower quality tire than what we clearly asked for and paid for, this is my issue with the dealership!
I spoke with 4 different employees at the dealership, over the course of 10 days, trying to work out a fair resolution for them BETRAYING our trust and making us feel SCAMED!! They originally offered us $56 as appeasement. After further discussion and the managers getting involved with the case, they simply said the dealership was unwilling to do anything to rectify their deception and violation of our trust, the trust of their client!
So here is the REAL issue for all of you reading this review, you are obviously searching for a dealership that you can trust. A dealership that you believe will actually perform the entire service or sell you the exact product that you pay for. Because I am not a mechanic and can not verify such things for myself, I will no longer trust Honda Cars of Rockwall with any of our future car services or purchases. Additionally, I freely share this experience with all of my friends, associates, family members and on any internet outlet available. My goal is simply to warn everyone to BEWARE, and to find a dealership that will be loyal to their customers.