3-11-RE: Case # [redacted] Good morning ***Mr [redacted] came to our Honda Power Equipment locationlast Saturday (March 5, 2016), and dropped off his snow blower (HS520)that caused he and his wife problems.We replaced his snow blower with a new snow blower (HS720)at no cost to himWe did this at our expense because AmericanHonda would only consider trying to repair his defective snowblower.He indicated to us he was satisfied with our resolution.Regards, [redacted] General managerHonda East Cincinnati
August 2, Cincinnati Revdex.com East 4th Street Suite #Cincinnati, Ohio [redacted] Mr [redacted] Thank you for allowing me to respond to complaint # [redacted] filed by [redacted] We performed service work, requested by the customer (repair order # [redacted] ), dated March 31, The vehicle was brought in for the ABS (anti-lock brake system} light on in the dash (March and we diagnosed the problem was caused by damage to the right rear wheel speed sensor and rear ABS sub-harnessWe ordered the parts and performed the repair on March 29, The repair was performed by removing the right rear wheel and braking components and replacing the damaged partsThe technician test drove the vehicle and found the repair fixed the problemThe customer states in her complaint the battery in the vehicle had died on July 16, 2016, which is three and one-half months after the vehicle was worked onThe customer states the cables were loose cn the connection to the battery and the ground wire was also looseOur repair we performed was to the right rear wheel and we did not at any time open the hood of her vehicle because there was no reason toThis was the only time the vehicle was in our service department and we were not the selling dealerI can't offer an explanation why the battery cables were loose unless possibly another company changed the oil and filter since the vehicle had 12,miles on it in March In researching the warranty history to see what repair King's Honda found to be the cause of the battery issue, I discovered they replaced the battery under factory warranty because they found a bad cell in the battery which would explain why the vehicle would not startBased on this information, we will not offer any refund on the repair we performed properlyI hope I have provided you with enough informationIf you need anything further from Honda East, please contact me directlyRegards- [redacted] General Manager Honda East Cincinnati
We addressed the issue last week regarding the snow blowerowned by [redacted] Mr [redacted] was to contact you last night that everythingwas handled to his satisfaction regarding the repair of his equipmentto close out this complaint.If you do not have a correspondence from Mr [redacted] , please contactme directly at the numbers or email address below
I apologize for the delay in our resonse but there were several people involved in the sales transaction and subsequent agreed upon repairs that took longer than expected.The customer purchased a Toyota Camry SE from our dealership on July 25, 2016.The customer initially came in on July 23rd, and inspected the vehicle for purchaseHe agreed topurchase the vehicle on an “AS IS” basis subject to his mechanic inspecting the vehicleWe deliveredthe vehicle to his mechanic the next day, July 24th, and after his inspection, the only item listed needingrepair was the right rear window.The customer came in the next day, July 25th, and agreed to complete the purchase if we wouldrepair the right rear window and buff out the exterior of the vehicleWe agreed to his conditions andsent the vehicle to Beechmont Toyota for the window regulator repair and buffed out the exterior paintas requestedWe delivered the vehicle to the purchaser’s home on July 27th.The purchaser immediately called the sales person back and stated that there was a burn hole inthe seat and a noise coming from the sunroof that he missed during his initial inspection of the vehicle.The sales manager told him to return the vehicle if he was unhappy with his purchase and receive a fullrefund which the customer declined.The purchaser called back on August 1st and spoke with another sales manager about hissunroof noise againThe manager agreed to have it checked out by Beechmont Toyota and agreed topay for the diagnosis.Toyota told both the customer and us that there is an active Toyota service bulletin for that sales transaction and subsequent agreed upon repairs that took longer than expectedThe customer purchased a Toyota Camry SE from our dealership on July 25, The customer initially came in on July 23rd, and inspected the vehicle for purchaseHe agreed to purchase the vehicle on an “AS IS” basis subject to his mechanic inspecting the vehicleWe delivered the vehicle to his mechanic the next day, July 24th, and after his inspection, the only item listed needing repair was the right rear windowThe customer came in the next day, July 25th, and agreed to complete the purchase if we would repair the right rear window and buff out the exterior of the vehicleWe agreed to his conditions and sent the vehicle to Beechmont Toyota for the window regulator repair and buffed out the exterior paint as requestedWe delivered the vehicle to thepurchaser’s home on July 27thThe purchaser immediately called the sales person back and stated that there was a burn hole in the seat and a noise coming from the sunroof that he missed during his initial inspection of the vehicleThe sales manager told him to return the vehicle if he was unhappy with his purchase and receive a full refund which the customer declinedThe purchaser called back on August 1stand spoke with another sales manager about his sunroof noise againThe manager agreed to have it checked out by Beechmont Toyota and agreed to pay for the diagnosisToyota told both the customer and us that there is an active Toyota service bulletin for that make and model regarding sunroof noise and the repair would cost approximately $The sales manager then called the customer and offered to pay $as “good will” and the diagnostic charge for this vehicle which the customer declined stating that was not good enough Since we have not been able to satisfy the customer because there is no warranty from us on the items requested, we would extend the offer again to buy the car back and receive a full refundI would need the vehicle returned in the condition it was in at time of delivery except for the miles driven between July 27th and the return dateI would like to have this completed by September 30, [redacted] General ManagerHonda East Cincinnati
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
3-11-16 RE: Case #[redacted]Good morning [redacted]Mr. [redacted] came to our Honda Power Equipment locationlast Saturday (March 5, 2016), and dropped off his snow blower (HS520)that caused he and his wife problems.We replaced his snow blower with a new snow blower (HS720)at no cost to him. We did this at our expense because AmericanHonda would only consider trying to repair his defective snowblower.He indicated to us he was satisfied with our resolution.Regards,[redacted]General managerHonda East Cincinnati
We addressed the issue last week regarding the snow blowerowned by [redacted]Mr. [redacted] was to contact you last night that everythingwas handled to his satisfaction regarding the repair of his equipmentto close out this complaint.If you do not have a correspondence from Mr. [redacted],...
please contactme directly at the numbers or email address below.
August 2, 2016 Cincinnati Revdex.com 1 East 4th Street Suite #600 Cincinnati, Ohio 45202 [redacted] [redacted] Mr. [redacted] Thank you for allowing me to respond to complaint #[redacted] filed by [redacted]. We performed service work, requested by the...
customer (repair order #[redacted]), dated March 31, 2016. The vehicle was brought in for the ABS (anti-lock brake system} light on in the dash (March 251 and we diagnosed the problem was caused by damage to the right rear wheel speed sensor and rear ABS sub-harness. We ordered the parts and performed the repair on March 29, 2016. The repair was performed by removing the right rear wheel and braking components and replacing the damaged parts. The technician test drove the vehicle and found the repair fixed the problem. The customer states in her complaint the battery in the vehicle had died on July 16, 2016, which is three and one-half months after the vehicle was worked on. The customer states the cables were loose cn the connection to the battery and the ground wire was also loose. Our repair we performed was to the right rear wheel and we did not at any time open the hood of her vehicle because there was no reason to. This was the only time the vehicle was in our service department and we were not the selling dealer. I can't offer an explanation why the battery cables were loose unless possibly another company changed the oil and filter since the vehicle had 12,666 miles on it in March 2016. In researching the warranty history to see what repair King's Honda found to be the cause of the battery issue, I discovered they replaced the battery under factory warranty because they found a bad cell in the battery which would explain why the vehicle would not start. Based on this information, we will not offer any refund on the repair we performed properly. I hope I have provided you with enough information. If you need anything further from Honda East, please contact me directly. Regards- [redacted] General Manager Honda East Cincinnati
I received your correspondence regarding [redacted] We resolved this with the customer last week to his satisfaction. Because the first car had paint work from transportation damage which our sales department was not made aware ofwe replaced the vehicle with an...
identical car and gave the customer a check for his paint protection.
I apologize for the delay in our resonse but there were several people involved in the sales transaction and subsequent agreed upon repairs that took longer than expected.The customer purchased a 2010 Toyota Camry SE from our dealership on July 25, 2016.The customer initially came in on July...
23rd, and inspected the vehicle for purchase. He agreed topurchase the vehicle on an “AS IS” basis subject to his mechanic inspecting the vehicle. We deliveredthe vehicle to his mechanic the next day, July 24th, and after his inspection, the only item listed needingrepair was the right rear window.The customer came in the next day, July 25th, and agreed to complete the purchase if we wouldrepair the right rear window and buff out the exterior of the vehicle. We agreed to his conditions andsent the vehicle to Beechmont Toyota for the window regulator repair and buffed out the exterior paintas requested. We delivered the vehicle to the purchaser’s home on July 27th.The purchaser immediately called the sales person back and stated that there was a burn hole inthe seat and a noise coming from the sunroof that he missed during his initial inspection of the vehicle.The sales manager told him to return the vehicle if he was unhappy with his purchase and receive a fullrefund which the customer declined.The purchaser called back on August 1st and spoke with another sales manager about hissunroof noise again. The manager agreed to have it checked out by Beechmont Toyota and agreed topay for the diagnosis.Toyota told both the customer and us that there is an active Toyota service bulletin for that sales transaction and subsequent agreed upon repairs that took longer than expected. The customer purchased a 2010 Toyota Camry SE from our dealership on July 25, 2016. The customer initially came in on July 23rd, and inspected the vehicle for purchase. He agreed to purchase the vehicle on an “AS IS” basis subject to his mechanic inspecting the vehicle. We delivered the vehicle to his mechanic the next day, July 24th, and after his inspection, the only item listed needing repair was the right rear window. The customer came in the next day, July 25th, and agreed to complete the purchase if we would repair the right rear window and buff out the exterior of the vehicle. We agreed to his conditions and sent the vehicle to Beechmont Toyota for the window regulator repair and buffed out the exterior paint as requested. We delivered the vehicle to thepurchaser’s home on July 27th. The purchaser immediately called the sales person back and stated that there was a burn hole in the seat and a noise coming from the sunroof that he missed during his initial inspection of the vehicle. The sales manager told him to return the vehicle if he was unhappy with his purchase and receive a full refund which the customer declined. The purchaser called back on August 1stand spoke with another sales manager about his sunroof noise again. The manager agreed to have it checked out by Beechmont Toyota and agreed to pay for the diagnosis. Toyota told both the customer and us that there is an active Toyota service bulletin for that make and model regarding sunroof noise and the repair would cost approximately $1200.00. The sales manager then called the customer and offered to pay $300.00 as “good will” and the diagnostic charge for this vehicle which the customer declined stating that was not good enough. Since we have not been able to satisfy the customer because there is no warranty from us on the items requested, we would extend the offer again to buy the car back and receive a full refund. I would need the vehicle returned in the condition it was in at time of delivery except for the miles driven between July 27th and the return date. I would like to have this completed by September 30, 2016. [redacted] General ManagerHonda East Cincinnati
3-11-RE: Case # [redacted] Good morning ***Mr [redacted] came to our Honda Power Equipment locationlast Saturday (March 5, 2016), and dropped off his snow blower (HS520)that caused he and his wife problems.We replaced his snow blower with a new snow blower (HS720)at no cost to himWe did this at our expense because AmericanHonda would only consider trying to repair his defective snowblower.He indicated to us he was satisfied with our resolution.Regards, [redacted] General managerHonda East Cincinnati
August 2, Cincinnati Revdex.com East 4th Street Suite #Cincinnati, Ohio [redacted] Mr [redacted] Thank you for allowing me to respond to complaint # [redacted] filed by [redacted] We performed service work, requested by the customer (repair order # [redacted] ), dated March 31, The vehicle was brought in for the ABS (anti-lock brake system} light on in the dash (March and we diagnosed the problem was caused by damage to the right rear wheel speed sensor and rear ABS sub-harnessWe ordered the parts and performed the repair on March 29, The repair was performed by removing the right rear wheel and braking components and replacing the damaged partsThe technician test drove the vehicle and found the repair fixed the problemThe customer states in her complaint the battery in the vehicle had died on July 16, 2016, which is three and one-half months after the vehicle was worked onThe customer states the cables were loose cn the connection to the battery and the ground wire was also looseOur repair we performed was to the right rear wheel and we did not at any time open the hood of her vehicle because there was no reason toThis was the only time the vehicle was in our service department and we were not the selling dealerI can't offer an explanation why the battery cables were loose unless possibly another company changed the oil and filter since the vehicle had 12,miles on it in March In researching the warranty history to see what repair King's Honda found to be the cause of the battery issue, I discovered they replaced the battery under factory warranty because they found a bad cell in the battery which would explain why the vehicle would not startBased on this information, we will not offer any refund on the repair we performed properlyI hope I have provided you with enough informationIf you need anything further from Honda East, please contact me directlyRegards- [redacted] General Manager Honda East Cincinnati
We addressed the issue last week regarding the snow blowerowned by [redacted] Mr [redacted] was to contact you last night that everythingwas handled to his satisfaction regarding the repair of his equipmentto close out this complaint.If you do not have a correspondence from Mr [redacted] , please contactme directly at the numbers or email address below
I apologize for the delay in our resonse but there were several people involved in the sales transaction and subsequent agreed upon repairs that took longer than expected.The customer purchased a Toyota Camry SE from our dealership on July 25, 2016.The customer initially came in on July 23rd, and inspected the vehicle for purchaseHe agreed topurchase the vehicle on an “AS IS” basis subject to his mechanic inspecting the vehicleWe deliveredthe vehicle to his mechanic the next day, July 24th, and after his inspection, the only item listed needingrepair was the right rear window.The customer came in the next day, July 25th, and agreed to complete the purchase if we wouldrepair the right rear window and buff out the exterior of the vehicleWe agreed to his conditions andsent the vehicle to Beechmont Toyota for the window regulator repair and buffed out the exterior paintas requestedWe delivered the vehicle to the purchaser’s home on July 27th.The purchaser immediately called the sales person back and stated that there was a burn hole inthe seat and a noise coming from the sunroof that he missed during his initial inspection of the vehicle.The sales manager told him to return the vehicle if he was unhappy with his purchase and receive a fullrefund which the customer declined.The purchaser called back on August 1st and spoke with another sales manager about hissunroof noise againThe manager agreed to have it checked out by Beechmont Toyota and agreed topay for the diagnosis.Toyota told both the customer and us that there is an active Toyota service bulletin for that sales transaction and subsequent agreed upon repairs that took longer than expectedThe customer purchased a Toyota Camry SE from our dealership on July 25, The customer initially came in on July 23rd, and inspected the vehicle for purchaseHe agreed to purchase the vehicle on an “AS IS” basis subject to his mechanic inspecting the vehicleWe delivered the vehicle to his mechanic the next day, July 24th, and after his inspection, the only item listed needing repair was the right rear windowThe customer came in the next day, July 25th, and agreed to complete the purchase if we would repair the right rear window and buff out the exterior of the vehicleWe agreed to his conditions and sent the vehicle to Beechmont Toyota for the window regulator repair and buffed out the exterior paint as requestedWe delivered the vehicle to thepurchaser’s home on July 27thThe purchaser immediately called the sales person back and stated that there was a burn hole in the seat and a noise coming from the sunroof that he missed during his initial inspection of the vehicleThe sales manager told him to return the vehicle if he was unhappy with his purchase and receive a full refund which the customer declinedThe purchaser called back on August 1stand spoke with another sales manager about his sunroof noise againThe manager agreed to have it checked out by Beechmont Toyota and agreed to pay for the diagnosisToyota told both the customer and us that there is an active Toyota service bulletin for that make and model regarding sunroof noise and the repair would cost approximately $The sales manager then called the customer and offered to pay $as “good will” and the diagnostic charge for this vehicle which the customer declined stating that was not good enough Since we have not been able to satisfy the customer because there is no warranty from us on the items requested, we would extend the offer again to buy the car back and receive a full refundI would need the vehicle returned in the condition it was in at time of delivery except for the miles driven between July 27th and the return dateI would like to have this completed by September 30, [redacted] General ManagerHonda East Cincinnati
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
3-11-16 RE: Case #[redacted]Good morning [redacted]Mr. [redacted] came to our Honda Power Equipment locationlast Saturday (March 5, 2016), and dropped off his snow blower (HS520)that caused he and his wife problems.We replaced his snow blower with a new snow blower (HS720)at no cost to him. We did this at our expense because AmericanHonda would only consider trying to repair his defective snowblower.He indicated to us he was satisfied with our resolution.Regards,[redacted]General managerHonda East Cincinnati
We addressed the issue last week regarding the snow blowerowned by [redacted]Mr. [redacted] was to contact you last night that everythingwas handled to his satisfaction regarding the repair of his equipmentto close out this complaint.If you do not have a correspondence from Mr. [redacted],...
please contactme directly at the numbers or email address below.
August 2, 2016 Cincinnati Revdex.com 1 East 4th Street Suite #600 Cincinnati, Ohio 45202 [redacted] [redacted] Mr. [redacted] Thank you for allowing me to respond to complaint #[redacted] filed by [redacted]. We performed service work, requested by the...
customer (repair order #[redacted]), dated March 31, 2016. The vehicle was brought in for the ABS (anti-lock brake system} light on in the dash (March 251 and we diagnosed the problem was caused by damage to the right rear wheel speed sensor and rear ABS sub-harness. We ordered the parts and performed the repair on March 29, 2016. The repair was performed by removing the right rear wheel and braking components and replacing the damaged parts. The technician test drove the vehicle and found the repair fixed the problem. The customer states in her complaint the battery in the vehicle had died on July 16, 2016, which is three and one-half months after the vehicle was worked on. The customer states the cables were loose cn the connection to the battery and the ground wire was also loose. Our repair we performed was to the right rear wheel and we did not at any time open the hood of her vehicle because there was no reason to. This was the only time the vehicle was in our service department and we were not the selling dealer. I can't offer an explanation why the battery cables were loose unless possibly another company changed the oil and filter since the vehicle had 12,666 miles on it in March 2016. In researching the warranty history to see what repair King's Honda found to be the cause of the battery issue, I discovered they replaced the battery under factory warranty because they found a bad cell in the battery which would explain why the vehicle would not start. Based on this information, we will not offer any refund on the repair we performed properly. I hope I have provided you with enough information. If you need anything further from Honda East, please contact me directly. Regards- [redacted] General Manager Honda East Cincinnati
I received your correspondence regarding [redacted] We resolved this with the customer last week to his satisfaction. Because the first car had paint work from transportation damage which our sales department was not made aware ofwe replaced the vehicle with an...
identical car and gave the customer a check for his paint protection.
I apologize for the delay in our resonse but there were several people involved in the sales transaction and subsequent agreed upon repairs that took longer than expected.The customer purchased a 2010 Toyota Camry SE from our dealership on July 25, 2016.The customer initially came in on July...
23rd, and inspected the vehicle for purchase. He agreed topurchase the vehicle on an “AS IS” basis subject to his mechanic inspecting the vehicle. We deliveredthe vehicle to his mechanic the next day, July 24th, and after his inspection, the only item listed needingrepair was the right rear window.The customer came in the next day, July 25th, and agreed to complete the purchase if we wouldrepair the right rear window and buff out the exterior of the vehicle. We agreed to his conditions andsent the vehicle to Beechmont Toyota for the window regulator repair and buffed out the exterior paintas requested. We delivered the vehicle to the purchaser’s home on July 27th.The purchaser immediately called the sales person back and stated that there was a burn hole inthe seat and a noise coming from the sunroof that he missed during his initial inspection of the vehicle.The sales manager told him to return the vehicle if he was unhappy with his purchase and receive a fullrefund which the customer declined.The purchaser called back on August 1st and spoke with another sales manager about hissunroof noise again. The manager agreed to have it checked out by Beechmont Toyota and agreed topay for the diagnosis.Toyota told both the customer and us that there is an active Toyota service bulletin for that sales transaction and subsequent agreed upon repairs that took longer than expected. The customer purchased a 2010 Toyota Camry SE from our dealership on July 25, 2016. The customer initially came in on July 23rd, and inspected the vehicle for purchase. He agreed to purchase the vehicle on an “AS IS” basis subject to his mechanic inspecting the vehicle. We delivered the vehicle to his mechanic the next day, July 24th, and after his inspection, the only item listed needing repair was the right rear window. The customer came in the next day, July 25th, and agreed to complete the purchase if we would repair the right rear window and buff out the exterior of the vehicle. We agreed to his conditions and sent the vehicle to Beechmont Toyota for the window regulator repair and buffed out the exterior paint as requested. We delivered the vehicle to thepurchaser’s home on July 27th. The purchaser immediately called the sales person back and stated that there was a burn hole in the seat and a noise coming from the sunroof that he missed during his initial inspection of the vehicle. The sales manager told him to return the vehicle if he was unhappy with his purchase and receive a full refund which the customer declined. The purchaser called back on August 1stand spoke with another sales manager about his sunroof noise again. The manager agreed to have it checked out by Beechmont Toyota and agreed to pay for the diagnosis. Toyota told both the customer and us that there is an active Toyota service bulletin for that make and model regarding sunroof noise and the repair would cost approximately $1200.00. The sales manager then called the customer and offered to pay $300.00 as “good will” and the diagnostic charge for this vehicle which the customer declined stating that was not good enough. Since we have not been able to satisfy the customer because there is no warranty from us on the items requested, we would extend the offer again to buy the car back and receive a full refund. I would need the vehicle returned in the condition it was in at time of delivery except for the miles driven between July 27th and the return date. I would like to have this completed by September 30, 2016. [redacted] General ManagerHonda East Cincinnati