Honda Gallery

We do apologize to Mr [redacted] for the poor communication throughout this situationThe error with Mr [redacted] 's paperwork was with the financial institution not with Bowser automotiveOnce we were notified we worked with Ally to get the problem resolvedBowser automotive has since made Mr [redacted] 's first payment at no charge to the customerAs for the extended warranty, All extended warrantys sold by dealerships start at the time of purchase, regardless of the amount original factory warranty remaining on the vehicleThe terms of the warranty purchased are clearly stated on the contract that the customer signedMr [redacted] can cancel his extended warranty at any time and receive a refund on the balanceThis has been communicated to the customer

[redacted] ,I did not suggest that we offered you another vehicle at the advertised price of the original one I did, however, speak with the General Manager who agreed to provide you free accessories for your car, if you were to purchase one elsewhere Additionally, once you were informed that the price of thecar was an error, we did offer you alternate vehicles Human error is unfortunately a daily occurance I apologize for your let down, however once we were aware of the mistake, we corrected it I understand that you wanted to take advantage of a price that was thousands below the market, but our pricing error should not be your motivation to air your frustration in this forum I'm not quite certain wht you are asking for or looking to get from thiscomplaint That said, feel free to call me directly, should you want to continue a conversation[redacted]

Exchange programs are offered at many dealerships as a means to increase used car inventory. The piece in questions says we "may" be able to exchange the vehicle for the same or similar price. There is no claim of guarantee. We do our best to get very close but much of this is
driven by the vehicle of choice and the available manufacturers incentives at the time of the exchange. We were unable to get close enough in this case after seeing the vehicle and determining the programs on the new vehicle of choice

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Customer placed a service
call for her business on July 28, Customer was not present, her son
was present at the time The service call was completed~~Son was not there when
tech left- No bill was left and the bill for $was given to her son
Our policy is COD however, since we could not get in touch with customer,
we had to leave the bill Customer placed another service call for her
residence on 08-16-2016, however her previous bill had not yet been paid
Customer told our technician she would not be home but technician could
enter the house to make the repair Our technician told customer that her
previous balance was unpaid and that she would need to provide payment for the
previous balance before any further repairs could be made Customer
committed to providing a credit card for the repairs if technician would call
her with the previous amount as well as the amount for this repair. ~~Credit card was left at
residence for technician Technician went to customer's home, assessed what
repairs needed to be made and tried to call the customer with an estimate
The technician called the customer times with no answer~~ no calls mane/ no record
on cell phone throughout his repair visit at her home
Technician left a message for customer indicating that repairs would be
approximately $and he needed her payment info before he could make any
repairs and to please call back as soon as possible Technician called
the office and asked the office if she had called, which she had not, and asked
that the office try to call her The office manager tried calling the
customer three times as well, with no answer or return call The technician
left customer's home. Customer called into the office on August 30,
with her credit card information At that time, technician was dispatched
and completed the repairs the same day. ~~repairs had been made but
Ac turned off- completed disconnected Over the next several weeks, customer repeatedly
made harassing phone calls to the technician, the office and the owner
The owner politely explained to her that our policy was COD and that
payment needed to be made at the time of service and since we did not hear back
from her we could not complete the repairs since she already had an outstanding
balance of $and given her previous payment history Customer called
harassing the technician several more times and eventually we had to block her
number from calling his cell phone. In 2011, ~~ bill was paid days
after servicewe completed an install for
the customer at her business We had a hard time collecting payment at
that time as customer called in with several credit card numbers that were
declined, before eventually providing one that was approved. Customer recently posted derogatory feedback on
our *** page Our response to the post was that we would not reply
to the comment other than that our policy was not to disclose personal and
payment history on social media out of respect for our customers Had
customer called in to explain circumstances that prevented her from making
payment immediately, we may have been inclined to work with her Since
customer declined to call in with any information, and given her previous
payment history with the install, we had no choice but to assume that she did
not intend to make payment, and therefore would not allow any further charges
to incur

I was never offered anything you claim I an not venting on here I am using the correct venue to voice my concern on your business I am very open to an resolutions to the problem looking forward to hearing back from you
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was there straight days in august trying to solve this and I have never been so frustratedI am spending 20k and find out the car is damaged front left and rearI wanted to exchange the car and they still wanted to charge for dealer fees AGAIN and other paperwork feesI was offered a double whammy dealI am pursuing other options on how to deal with thisI am done talking!
Regards,
*** ***

We do apologize to Mr. [redacted] for the poor communication throughout this situation. The error with Mr. [redacted]'s paperwork was with the financial institution not with Bowser automotive. Once we were notified we worked with Ally to get the problem resolved. Bowser automotive has since made Mr....

[redacted]'s first payment at no charge to the customer. As for the extended warranty, All extended warrantys sold by dealerships start at the time of purchase, regardless of the amount original factory warranty remaining on the vehicle. The terms of the warranty purchased are clearly stated on the contract that the customer signed. Mr. [redacted] can cancel his extended warranty at any time and receive a refund on the balance. This has been communicated to the customer.

[redacted],I did not suggest that we offered you another vehicle at the advertised price of the original one.  I did, however, speak with the General Manager who agreed to provide you free accessories for your car, if you were to purchase one elsewhere.  Additionally, once you were informed that the price of thecar was an error, we did offer you alternate vehicles.  Human error is unfortunately a daily occurance.  I apologize for your let down, however once we were aware of the mistake, we corrected it.  I understand that you wanted to take advantage of a price that was thousands below the market, but our pricing error should not be your motivation to air your frustration in this forum.  I'm not quite certain wht you are asking for or looking to get from thiscomplaint.  That said, feel free to call me directly, should you want to continue a conversation.[redacted]

We have addressed this concern with the customer, as recently as this morning.  We have sold the vehicle, and have offered alternatives to the customer.The vehicle was priced incorrectly, and the customer was informed of the error.  We apologize for any inconvenience.  We also offered...

the customerfree services if they found a vehicle somewhere else.[redacted]General ManagerGallery Automotive Group

In response to claim #[redacted]: Customer placed a service call for her business on July 28, 2016.  Customer was not present, her son was present at the time.  The service call was completed and the bill for $418 was given to her son.  Our policy is COD however, since we could not...

get in touch with customer, we had to leave the bill.  Customer placed another service call for her residence on 08-16-2016, however her previous bill had not yet been paid.  Customer told our technician she would not be home but technician could enter the house to make the repair.  Our technician told customer that her previous balance was unpaid and that she would need to provide payment for the previous balance before any further repairs could be made.  Customer committed to providing a credit card for the repairs if technician would call her with the previous amount as well as the amount for this repair.  Technician went to customer's home, assessed what repairs needed to be made and tried to call the customer with an estimate.  The technician called the customer 3 times with no answer throughout his repair visit at her home.  Technician left a message for customer indicating that repairs would be approximately $350 and he needed her payment info before he could make any repairs and to please call back as soon as possible.  Technician called the office and asked the office if she had called, which she had not, and asked that the office try to call her.  The office manager tried calling the customer three times as well, with no answer or return call.  The technician left customer's home. Customer called into the office on August 30, 2016 with her credit card information.  At that time, technician was dispatched and completed the repairs the same day.  Over the next several weeks, customer repeatedly made harassing phone calls to the technician, the office and the owner.  The owner politely explained to her that our policy was COD and that payment needed to be made at the time of service and since we did not hear back from her we could not complete the repairs since she already had an outstanding balance of $418 and given her previous payment history.  Customer called harassing the technician several more times and eventually we had to block her number from calling his cell phone. In 2011, we completed an install for the customer at her business.  We had a hard time collecting payment at that time as customer called in with several credit card numbers that were declined, before eventually providing one that was approved. Customer recently posted derogatory feedback on our [redacted] page.  Our response to the post was that we would not reply to the comment other than that our policy was not to disclose personal and payment history on social media out of respect for our customers.   Had customer called in to explain circumstances that prevented her from making payment immediately, we may have been inclined to work with her.  Since customer declined to call in with any information, and given her previous payment history with the install, we had no choice but to assume that she did not intend to make payment, and therefore would not allow any further charges to incur.

I was never offered alternatives to the vehicle for the advertised price or any other offer and was not contacted by the dealer today

[redacted] tried several times Monday 9/11/2017 to reach out to Mr. [redacted]a. We want to discuss the issues that he sees as unaddressed. We are prepared to correct certain repairs that he has noted. We need Mr [redacted]a to contact ** [redacted] our Service Manager to arrange having the...

work done with us. Telephone Number Direct line  [redacted]General Manager.