Honda North

In reference to complaint [redacted] the following is our response. First we would like to say that Honda North puts a quality vehicle for sale. The vehicle that we are speaking of is from our value line lot. These vehicles receive a PA state inspection and safety check. They are generally sold...

at a better value to the customer who needs reliable transportation and not a newer car. The car we are speaking of had 118817 miles on it at time of sale and is a 2006 Subaru. Our customer states that the vehicle was only driven for five months. I think everyone would agree that when it comes to the roads these are the worst five months, All that said all that we would require is that the vehicle be brought back to Honda North to inspect the exhaust. If we had done any fault work it would be repaired at no expense to the customer and they would have a loaner car for the duration of the repairs.Finally, every customer is offered extended warranty coverage for these situations. After all they are mechanical pieces of equipment that do often have failures occur. We certainly would not disperse funds to another service facility for repairs that were not confirmed by Honda North. We believe $1500 dollars to repair an exhaust system is excessive and more than likely where the customers complaint should reside.Sincerely,Howard N[redacted]Vice President

Hello,I spoke [redacted], a manager at Honda North and it appears the two of you spoke directly.  It appears that the lease with American Honda states you are responsible for the mile overage and [redacted] explained that to you again.  Regarding the remaining payments, you only owed...

2 months, not 3 and Honda North cut a check to you for $332 to cover those 2 remaining payments.  Hope this helps!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I understand that I may not be able to get a car for this price. My statement stands. It was a bait and switch, it was a false advertisement. The car on the cars.com web site was posted longer that one of your employees stated that it would be removed. which is why I have taken my complaint this far. its is obvious that we can keep going back and forth with this, I have a voice and will be heard. Somewhere someone needs to understand that mistakes need to be honored, even if we do not like it! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, I received one voicemail from the Dealer, I returned that call on 4 consecutive days and was sent to Voicemail and got no call back.  I have not spoken to the dealership on this issue since filing the complaint.  The issue with the Rust is not normal in any climate for a 2012 truck still under warranty, as pointed out during inspection by a certified mechanic within 24 hours of purchasing the vehicle.  It was not properly disclosed and I'm only asking the dealership to correct the rust.  The issue of the tires is auto dealer fraud as defined by Pennsylvania law.  The dealership and  salesman both said verbally and in writing that the truck had specific OE all season tires on it which was not true.  the truck was instead sold with studded snow tires which presents a safety issue as well as false advertising.  Replacing the tires will be in excess of $1000.00 and I want the dealership to pay for the local Ford or Honda dealership to replace the tires with OE tires as was described in the advertisement for the truck and in writing from the salesman.
Regards,
[redacted]

RE: ID #[redacted] Mr. [redacted]  It seems that we are simply unable to satisfy your needs.  We made decisions that we think are the right ones. You purchased an aftermarket remote start and due to software issues, we were not able to install it. As a gesture of goodwill, we put the Honda factory remote start in the vehicle at a 50% more cost to us. The bed cover being replaced could only be another situation where we are trying to please you, the customer. Once the bed cover is installed, changing it requires new holes for a different brand of the cover. We will stand by our original letter. We do not agree that the dent was on your truck at the time of delivery.                                   �...⇄ . Sincerely, HONDA NORTH

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

They are canceling the insurance product you purchased.

Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXX-XXXX
Contact Email: [redacted]@penskeautomotive.com
My service director had spent nearly 3 hours with the customer in person,discussing these issues and was somewhat satisfied that we had...

addressed the issues with the customer. We paid the Honda Dealership in Sacramento for the repairs that they presented to us, we did not have an opportunity to verify the findings and so for the sake of the customer and their circumstances we settled the invoice for $120.00 for them as a goodwill gesture. We reimbursed the customer $495.00 and offered her next lube service free of charge as a goodwill gesture for the experiance she had on her trip.We could not comment on the customers claims about the issues that happened 3 years ago.However we acknowleaged that she was very upset about these issues and hopefully the refund and offer for a free lube service would go some way in helping her understand that our customers experiance and relationship with us are extremley important to us.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for Honda North general manager [redacted]'s reply. However, Honda North do not think that is their fault and mistake from the very beginning until now.
Therefore, I still cannot accept his offer.
First at all, they offer me the $495 is nothing to do with this complaint about the mistake made by the technician. I only ask for the refund of $275 labor cost since they did a very lousy job for that, my family got stuck in the other city with panic, worrying and time losing. We had to changed and cancelled our plans for our trip.
Secondly, they paid for the $120 to fix my car in the other dealer just because Honda North's technician did a bad job, one of the part he fixed for me was lost, if I was in Fresno, I should take it back for them to fix it since there is one year warranty, unfortunately, I was out of down making a trip to take my daughter back to UC Davis and take my husband to SFO airport, therefore, I needed to take my car to the dealer in Davis.
Thirdly, they offer me a free car check up, but since I totally lose confidence and trust of this dealer according to all these experience, I don't think I will take my car back to them for service except there is something wrong again according to the parts that they fixed for me. Therefore , the free car check up means nothing for my compensation.
When the Honda North service director [redacted] talked to me in phone about his offer in a month ago, I already told him that I could not accept it since it's not fair enough to compensate my suffer and hard feeling. And I told him clearly I only wanted to take off the labor cost for this part of complaint, I didn't need any free check up that I may not use. But he told me that it was the best he could do, otherwise, I had to talk to the general manager by myself, but the manager already out of down, wouldn't be back until a week later. He even said that if the accident happened, it would happen, it didn't matter 20 or 200 miles I drove, but he couldn't pay me back for any time lost. So I told him that I may need to make a further complaint ,such as writing letters to the Revdex.com and Fresno Bees, and he said that" it's up to your choice". I got more up sad and disappointed from his words, it showed that he's not really taking my complaint and feeling seriously even though he always said that "how can I make you happy?" which he was not really mean it. He just used the same attitude that the advisor [redacted] did to me during the service. By doing that [redacted] just made the complaint and situation getting worse and worse.
I thought [redacted] should asked his general manger [redacted] to contact me directly before he went out of town if [redacted] could not make a better decision or offer for my complaint since I already told him what I want from the very beginning. And I am also disappointed about Gray didn't contact me and following up my case before and after he was back in town.
By seeing how Honda North handle this case and I also had to deal with unprofessional, disrespecting and cheating service, it bought a lot of hard feeling to me since I took my car to Honda North for last 10 years for service, it totally disappointed me and lost all of my trust!
Final Business Response /* (4000, 9, 2015/06/16) */
Dear Revdex.com,
Please claraify with [redacted] what she is asking for? We have already credited her card, as good will gesture of 475.00 and she is saying she does not want that? She is saying she want 275.00 in lieu of this ? We are very sorry for the all the problems she incured and have tried to rectify the situation on severel occassions.
Sincerly [redacted]
Final Consumer Response /* (4200, 11, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since I had made 3 different complaints to Honda North in May. I am still asking $275 refund for the labor cost related to the first complaint #XXXXXXXX, because they did a lousy job and created a lot of problem.
The $495.67 refund is related to part of the second complaint #XXXXXXXX. It is the labor for replacing timing belt. But beside this I also asked for another labor cost refund $118.01 for installing spark plugs and $517.96 for adjusting valves, totally is $1131.64, which are all related to the second part of the report that no need to be taken care right away. That was the part was misleading by the Honda adviser Lious.
Now I have to clarify few things about:
1. Since I told the service director [redacted] that I didn't accept their offer which was a free car check up and $495.67 labor refund for the whole complaint, but they still deducted the $495.67 from my American Express Card account on May 11,2015 without notified me by calling or emailing me at all. Until I tried to pay my American Express card balance few days ago, I found out from my E-bill statement.
2. Beside this, they didn't response to my second complaint #XXXXXXXX and third complaint #XXXXXXXX at all about two weeks ago, trying to ignore my feeling and complaints.
3. Now they try to misleading the public again , try to hide their mistakes and information, combining all the complaints in one.
4. It shows that the Honda North did't take the customer's complaint and feeling seriously again. Plus, they never face their own mistakes and try to shift their blame onto someone else's shoulders!
5. Honda North still has not informed me about the result of their investigation about the technician and the adviser's mistakes, which they promised me more than a month ago.

March 14,2017Jerold Davis’s money has been reimbursed effective March 8,2017.We received the funds on February 27,2017 via a wire transfer from [redacted] Bank and [redacted] came to the dealership to pick up the vehicle that evening. We would not have been able to deliver the vehicle without processing...

the funds thru [redacted] was.coming from Illinois and we could not handle the payment after he was here or he would have had to wait until we received cleared funds which could have taken several days.After [redacted] decided not to purchase the vehicle, I called [redacted] Bank to discuss the process of reimbursing the amount paid of $36524.53 since the money was wired. The representative told me that the customer had to call and cancel the loan. [redacted] was contacted by email from his salesperson Dustin on February 28,2017 at 12:57pm. After I was notified that [redacted] talked to [redacted] and cancelled the loan, I tried several times to speak with a representative so I could get a good address and reference to send the check to them and that it would be applied to the appropriate account. At one point, I was on hold for 20 minutes. I also thought maybe someone from the bank would contact us. Not once did we deceptively decide to keep the money for any reason. I finally spoke with a representative at [redacted] Bank on March 8th and proceeded to write a check and express mailed the check so that they received it the next day. [redacted] was emailed a copy of the check and kept aware of the situation.Again, the customer has been refunded in full.Sincerely,Amy N[redacted] Office Manager

I am writing to follow up with additional information on [redacted] as it pertains to the oil usage on his 2007 civic . American Honda has extended a goodwill offer to Mr [redacted] of 50/50 . That is, to my understanding a courtesy offer based on Mr [redacted]s assertion that there is excessive oil usage. It has not been determined, to my knowledge that American Honda agrees with this assertion, as no hard evidence exists. Regardless, Honda has extended this offer that is roughly  $1700.00 to replace the short block engine. Mr [redacted] has a warranty on his engine for defect and failure thru [redacted] Insurance company. [redacted] has denied coverage for oil consumption. Mr [redacted] as far as I know, has not accepted the 1700.00 offer as of today, April 13, 2015 Thank you [redacted]Honda North ###-###-####

February 17, 2017Mr. [redacted]’s navigation system is working properly. He wants to update the maps that are located on a CD that resides inside the navigation system. In order to get the updates, you have to purchase a new CD. We do not purchase the CD’s to update the navigation for the end user.We...

have communicated this information to Mr. [redacted]. Please understand that we try to meet our customers’ expectations* but in this case, we cannot and will not be purchasing the updated disc.We appreciate the opportunity to assist with this complaint.Sincerely,  Howard N[redacted]Vice President

I have recently finished the oil Consumption test as per Honda North's recommendations, and I believe the first reading was not accurate due to the incompetence of the techs that they have working there, I would like to refer Honda North to the website [redacted] and read all of the Oil Consumption complaints regarding Hondas in general.  They are all extremely similar to my situation.  Honda needs to Back the products that they sell and repair my car.  I am still awaiting a response from Honda north regarding the oil consumption test results.  thank you
Regards,
[redacted]

I can only answer this complaint in a very direct way. The vehicles are all delivered in a customer delivery area which is inside and well lit. All of this said there would be zero chance that the dent would have been missed by our delivery techs and sales staff let alone the end customer. A...

purchase of this nature is always well examined by our staff and as you can imagine the customer. We have earned the Honda Presidents Award for the past 8 years. The award is based on your customer satisfaction levels. We are always in the top 10 percent of the country. Please understand that we treat our customers with the utmost of care and respect and always dislike when we hear a customer is unhappy. The situation Mr. [redacted] is in however a suspect is self inflicted and not the responsibility of Honda North. Please let me know how we can be of assistance going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attn: Revdex.com ID #[redacted] Ref: Honda Case #N0[redacted]   Mr. [redacted]   We would like to say, we are sorry you feel your team would have a “zero chance” that this dent could be missed. I feel that anyone can make a mistake, and we should all take responsibility for our actions. Honda Presidents Award? Please read the following details that we feel are responsible for our reasons for bringing this “dent” to your attention.     For example, were you aware that your staff took a picture of the truck, in the Honda North shop, on August 16, 2014 at 9:02 AM that clearly shows the Dent existed prior to delivery to us? We still have the text message and picture if you would like to personally see it.   Are you aware of your team, NOT showing us both vehicles BEFORE we signed all the documentation? Did your team mention that both vehicles were not completed for delivery on the day we picked them up? After this was one of the issues I kept in contact all week about? We just wanted to do this in ONE trip. Are you aware that both vehicles had to come back to Honda North and be completed? A quote from one of my emails: “Just hoping all goes well, no offense just don't want to make a second trip up there, just trying to cover all bases”   Did your team explain that we were told, that Honda North could save us money on our payment, no matter how much we stated that this could not be correct? In consequence against our original plans, we purchased a warranty and Zurich Paint coating. But after we agreed to additional purchases, we were chased down, and told we have to rework the purchase contracts because they were wrong, “after” the Zurich coating was applied. We are extremely grateful that you discounted the warranty and Zurich coating, but our payment still ended up higher than planned. Then did your team explain how we were embarrassed, when our friends purchasing our trade in, were asked for extra money, due to the contracts being wrong?   By chance did your team explain to you that we purchased an aftermarket remote starter for our Honda Pilot? And after many discussions, you were not able to install an aftermarket starter, and we accepted this. Then at the time of installation, weeks after we took delivery, service now WAS able to install the aftermarket style starter. Imagine how we felt when the vehicle was returned to us, and he handed us a “Honda Remote”, no phone call, no warning, no explanation at all. All I said to the man was “I know, don’t shoot the messenger”.   Were you brought into the conversations about how the operation of the Honda Bed cover was explained to us? So we based our purchase of the Honda Bed cover along with a approximate total of $4000 of extras on the Ridgeline on this conversation? Did you know that your team replaced this cover? Again we are grateful, but do you know how many times we discussed the holes from original Honda Bed cover being filled/covered/plugged? Not to worry, we took it to a local body shop and paid for the holes to be filled properly.   In conclusion, we are highly insulted that your letter implies that this dent could be “Self Inflictive” and not the responsibility of Honda North. How could a Picture, time stamped August 16, 2014 at 9:02 AM be self-inflictive? Do you know how disrespectful it makes us feel when our emails, and pictures about this situation could go unanswered from your team? Again we are requesting, please write a check for $645.00, to Mr.  & Mrs. [redacted] and place it in the mail to us @ [redacted]   We have approximately 20 Pages of notes, email and pictures if you wish to review more, If you have any questions; please call me at Cell ###-###-####, Home ###-###-####. Sincerely, Mr.  & Mrs. [redacted]

Review: Bought a 2004 Jaguar X type from Honda North. They said they inspected the car through a total inspection. October 11th 2014. I told them I had a rear left noise and found a left rear bushing needed replaced. They did replace it and I picked up the car Oct 18th. Driving home the check engine and ABS brake came on. They came back and got the car leaving no loaner. They repaired the left rear sensor and Left rear hub and delivered it back to me on Oct 31. I got the car back and put it I my garage and the car wouldn't start. I called them and they said that the car was my problem now. I had it towed to [redacted] Jaguar 11/14/14 and they said the Heated Module went out and they cost would be $1640 also that the Water Pump had a leak and that someone had tried and repair the Brake Booster Hose by gluing it together.Now why didn't the inspection that Honda North performed, pick up on the Water Pump leak or the Brake Booster Hose repair. This repair will cost $548.00 for the Water Pump and another $80.00 for a new Brake Booster Hose.I've had the car for a total of 5 weeks with an assurance from Honda North that the used car they were selling was in very good shape. I have had nothing but problems with it since my purchase.Desired Settlement: I feel with the assurance Honda gave me that the used car they were selling was, after their inspection, was in great shape, that they should be responsible for 1/2 the cost of the Module $1640.00 or $820 and full cost of the Booster Brake Hose $80.00 and Water Pump $564.00. Since their inspection didn't pick up on that problem. Total Cost $1464.00

Business

Response:

The unfortunate part with a preowned vehicle is that it is a mechanical piece of equipment and can fail at anytime. The State of Pennsylvania has an annual inspection just for these reasons. As stated in the customers letter we have repaired things after the sale that are not required as part of the sale to keep customer satisfaction as high as possible, I cannot address how [redacted] might look at a 2004 Jaguar. However, if the brake hose didn't pass inspection it would have been replaced. The water pump had it been bad would have caused the temperature to rise which isn't currently happening according to the customer: Understand that we retrieved Mr. [redacted]'s vehicle from [redacted] and left a vehicle for him which he did not want to use. The vehicle did sit at his residence the entire time we had his vehicle. We drove the vehicle from [redacted] to and from [redacted] and had no battery issue. My concern for the battery would be that some item was left on and caused the dead battery. Last, I believe the heat module the Mr. [redacted] is speaking of is for the seats. The heated seat issue is not part of the state inspection as it has no safety concern to it. Hopefully this helps clear the issue up on your side. Thank you for your help as always.

Review: I purchased a vehicle in good faith on 4/29/2015 from the dealer, I had taken the car in on two seperate occasions regarding the shifting of gears and loud squeaky sound. I called back in to the dealer in June to set up a service appointment for the transmission service. The service guy was to call me back because he had to get an appointment from the VW dealer. I never received a call back. On July 13 I called back to the dealer to see if they had gotten an appointment- he advised me he was calling the VW dealer at that moment. When he called me back he initially set the date for 8/10/2015, I advised him that was too long and the car was too bad to go that long. When he called back later that day we schedule for 8/5/2015. When I took the vehicle in they assessed the transmission and said there was metal in the transmission and it would cost $5,000. I spoke to the VW dealer personally gather some information and he advised me that the problem had to have existed prior to my purchase of this vehicle. They have been giving me the run around for over three weeks now and it is getting exhausting. I have asked them to buy the vehicle back because obviously there is an issue. I purchased this vehicle in good faith and from the reputation of the company itself; however they sold me a defective vehicle. I am a business owner and my business has suffered as a result of me not being able to attend closings in different areas for lack of transportation. I am paying a car payment on a vehicle that is not operable.Desired Settlement: I would like for the dealer to either buy the car back for the value I currently owe to the lender, give me a replacement vehicle, or repair the transmission.

Business

Response:

Dear [redacted] I am addressing complaint 10791492 by [redacted] in your letter dated 8-31-15 We sold this vehicle 4-29-15 with a lifetime engine only warranty. The customer was offered an extended warranty which she indicated was not purchased because the bank wouldnt finance it. Something we cannot control. We do not warrant vehicles 3 months and 7000 miles after we sell them. This customer indicated in her letter that she returned 2 times for a transmission problem. As you will see from exhibit A {attached) the complaint on May 8 was for a screeching sound when driving. It was a belt noise and we replaced the egr tube due to a whistling noise. At this point in time, had there been a transmission shift issue, I am sure she would have told us. When she did tell us of a transmission issue it was 3 months after purchase. I have also attached our shop repairs which we put all vehicles thru a thorough inspection. We did 1400.00 worth of work to the car. We NEVER would have sold this car with a transmission concern, much less put money into a car with such an issue. We also have carfax with no history of transmission failure. (Attached) In closing, we are not insensitive to the issue this customer has, but we cannot guarantee used cars forever. This is why we sell extended warranties. Please let me know if I can be of any further assistance. Thanks Rich S[redacted]

[redacted] Honda North [redacted] 724-482 2156X[redacted]

Review: I purchased a 2007 Honda Ridgeline with 59,000 miles on it 8 months ago from Honda North in Butler, Pa. The vehicle was inspected and serviced by Honda North prior to my purchase. The vehicle has a documented [redacted] maintenance record that is solid and complete. The vehicle was advertised with a 100% parts and labor warranty on the engine for the lifetime of the vehicle. I also purchased an extended warranty from [redacted] at a $1000.00 cost to me from the dealer. I was told by the salesperson at the dealership that the engine was covered for life. The vehicle only had one owner prior to me. Six weeks ago, while traveling from Altoona Pa to Butler Pa the truck broke down without warning. I immediately called Honda North and spoke to my salesman and the service department and when I asked if I should tow it to the dealer, I was told no, to tow it to [redacted] since it was closer. [redacted] denied the claim. I spoke to the operations manager at Honda North and he said that was unacceptable and that engines don't blow up because of a bad spark plug (which is what [redacted] claimed). I ended up with $6,400 out of pocket replacing the engine. I again spoke to the service department at Honda North and they said they stand behind what they sell. Then, today, I got a call from Honda North stating that they are not compensating me and that neither warranty was standing behind it. Then he tells me that [redacted] basically made it up and it never needed a new engine. Inferred that he doesn't believe it blew up. Then he said I should have brought the truck to Honda North to be fixed....I CALLED THEM FIRST AND THEY TOLD ME NOT TO. Then he said [redacted] overcharged me by thousands. The truck had 68,000 miles on it, I owned it less than 8 months and this dealership needs to honor the 'lifetime' warranty on the engine and the sales pitch...oh yeh, and turns out the warranty they sold me for $1000.00 was the same warranty that comes with the vehicle from the dealership.Desired Settlement: I want compensated for this repair. I did nothing wrong. Two warranties and a dealership that says sorry about your luck you must have done something wrong...Thanks,[redacted]

Business

Response:

My name is [redacted]. I am the Service Director for Honda North. I dealt with Mr. [redacted] directly so 1 can speak; to portions of his complaint.

While it is true that Mr. [redacted] was advised to go to the closest Honda Dealer, it was because of the distance he was from us. It is a relatively normal practice, when, until we knew the supposed severity of the damage, there was no reason to think he had a major problem based on what was described to us as the symptoms, (I mention SUPPOSED because there has been plenty of conflicting information from the people that I have talked to.)

1. A spark plug failure caused this. That’s not possible.

2. Mr [redacted] drove his truck for an extended time after it began to fail and the major failure caused excessive damage to the engine. (Not Honda Norths version) The repairing dealer and or [redacted] have taken this position.

3. The actual technician that worked on the truck told me personally that there was a rapping noise in the engine the second that he started it. Mr [redacted] says there was none. I have no way of knowing, but engine noise would fit the need to replace the engine. A spark plug failure would not.

4. [redacted] Insurance has suggested that the damage was due to driving while the truck was in failure of some sort. I do not know exactly what they said.

5. When I suggested that Mr, [redacted] was overcharged, its because he was. So it is not a stretch to think that the dealer that overcharged him, over repaired his truck. We can do the same job for 2000,00 less, and we are probably slightly more expensive in our market.

6. We provide the customers with a “lifetime engine warranty” that is backed by [redacted], as well as the warranty that he purchased through [redacted]. The decision to provide coverage rests with [redacted] as with any warranty company. We have no control over that

Review: We purchased a Jeep wrangler from Honda North, 2013 with 8500 miles on it. While in the purchase process,we were told that everything on the jeep was from the jeep manufacturer. It has larger tires(which the pressure gauge does NOT work, and they continually told me that it was fine), and a hardtop roof that has 2 sunroofs.When purchased, the sunroofs had cracks, and we were told that the roof would be replaced, It has now been months, and we have yet to see a new roof. We go back and forth on phone calls and Honda North keeps telling us they will take care of it, but still have not done a darn thing.We took our jeep to two more dealers since then, and we have been told to contact a lawyer, and that nothing on our jeep is manufactured by Jeep. That it comes from a[redacted] company. Which now means, the extra money we paid for our warranty, is a bunch of crap. So now, we are completely screwed out of the money, and out of everything because we have a jeep that can't be fixed under warranty, and we have been lied to about everything. Very unhappy.Desired Settlement: I want all of the problems with our jeep taken care of, and paid for by Honda North. This includes the top being replaced, and the tire pressure gauges being fixed. I want a refund from the extra warranty that we purchased, and a guarantee that ALL warranty work will be covered by Jeep.

Business

Response:

To Whom It May Concern:

Review: Falsifying information on [redacted].On May 15, 2014 My Wife and I purchased an 2008 Honda Accord from Honda North. We live about 3 1/2 hours away near Columbus Ohio. The car was listed on various internet sites including [redacted], which is where we found the vehicle.The reason we liked this particular car was the [redacted] Honda North had provided.The history of the car was all documented including every oil change and all maintenance. In addition to the history being documented on [redacted] Honda North had added about seven (7) items they had performed on April 03, 2014 after receiving the vehicle in on trade.These items they claimed to have performed is what really made our decision to purchase the vehicle. The items meant we would not have to do any maintenance to the car for quite some time as Honda North did them proactively. We committed to purchase the car over the phone on a Thursday evening by putting down a $500.00 deposit. We then set up a time to pick up the car for the following day around lunch time. Everything was good to go.When my Wife and I arrived at Honda North our salesman had instructed us the car was having the brakes done and would be a while before it was ready. This seemed odd as the brakes were supposed to have been done, according the information Honda North provided on the [redacted], over a month ago. After the car came out of the repair shop, we took the car for a quick test drive.The car was filthy, inside and out. Again, this was not supposed to be. Honda North stated they had detailed the car on April 03, 2014, yet the car clearly has never been touched.We continued withe purchase and after getting the car back to Ohio and to our local Honda Dealership we also found that Honda North did flush the brake system or rotate and balance the tires as they had stated on their [redacted].Four of the items Honda North listed they performed were done, however three were not.We attempted to work this out with Honda North but they have refused to discuss this matter.Desired Settlement: My wife and I would like reimbursed the money we had to spend for the 3 items that were not performed by Honda North as they had stated on their [redacted].Auto Detail inside/outside $149.00Brake Flush $95.00Tires Rotated/Balanced $48.00

Business

Response:

I have reviewed this case and spoken to the parties involved in the sale of this vehicle and made the

following determination.

We don’t falsify anything. We changed the brake fluid. The

fact that someone else said we didn’t means???????

nothing. In sealed systems, it’s virtually impossible to get all of the fluid removed. A lot of mechanics

in this industry sell repairs based on visual inspections. This is not reliable in this case.

I would like to point out that the dealer that told this customer that they needed a fluid changed also

sold this customer a power steering flush! In 35 years in the automotive field I have never seen a

manufacturer recommend flushing the power steering system. Nowhere in the owner’s manual of that

car does it ever recommend this procedure. In reality, to represent this as regular maintenance is a

rip-off.

In summary, we will not be reimbursing for non-needed repairs. If the customer wants a refund, they

should see the General Manager of the store that took their money for non-needed items,

As far as the detail is concerned, I will take the customers word that it wasn’t sufficiently clean. Upon

receiving a copy of the invoice for the $149, I will send Mr. [redacted] a check to reimburse for that

service.

Thankyou,

Consumer

Response:

Review: I purchased a used Subaru Forester from this company in August, 2015. I was told that the vehicle was in excellent shape and that many updates and repairs had just been done by the service department at the dealership. Some of these upgrades are seen in the carfax report. After driving the car moderately for only five months, the muffler completely fell the ground while I was driving. I had to pull over, find rope, and rope the hanging muffler up in order to get the car to the shop. I thought that perhaps the muffler hanger had broken. The mechanic called me the next day to tell me that I needed an entirely new exhaust system. There were holes in my main exhaust line, and there was improper welding on the catalytic converter. Somehow, much to my mechanic's surprise, these things had gone unnoticed by the dealership. The mechanic feels that some of the sloppy welding, which is right on the converter, is illegal. Throughout this process, I called the dealership and the service department. They were unwilling to help me as the warranty provided was only three months of coverage and would not cover exhaust systems anyway. In total, I have to spend over $1500 dollars to fix the system. I feel that this is totally unreasonable considering I bought the car only five months ago. I have already looked into lemon laws, but unfortunately, these cannot help my current situation.Desired Settlement: I feel that the dealership should reimburse at least part of the repairs I am forced to pay.

Business

Response:

In reference to complaint [redacted] the following is our response. First we would like to say that Honda North puts a quality vehicle for sale. The vehicle that we are speaking of is from our value line lot. These vehicles receive a PA state inspection and safety check. They are generally sold at a better value to the customer who needs reliable transportation and not a newer car. The car we are speaking of had 118817 miles on it at time of sale and is a 2006 Subaru. Our customer states that the vehicle was only driven for five months. I think everyone would agree that when it comes to the roads these are the worst five months, All that said all that we would require is that the vehicle be brought back to Honda North to inspect the exhaust. If we had done any fault work it would be repaired at no expense to the customer and they would have a loaner car for the duration of the repairs.Finally, every customer is offered extended warranty coverage for these situations. After all they are mechanical pieces of equipment that do often have failures occur. We certainly would not disperse funds to another service facility for repairs that were not confirmed by Honda North. We believe $1500 dollars to repair an exhaust system is excessive and more than likely where the customers complaint should reside.Sincerely,Howard N[redacted]Vice President