Honda of Burien

“I am so sorry for any misunderstandingPerma Plate and Tire/wheel are actually not cancellable services However, as a sign of good faith to the customer, I will happily authorize a cancellation prorated to the time the customer owned vehicle on both productsThe dealership will pay these refunds out of pocketOur on duty F&I managers will email a cancellation form to the customer so we can have it signed by customerIf there are any questions please reach out to Jessica C [redacted] here at the dealership, she will facilitate this process for you [redacted] @RAIRDON.COM Thank you so much for your business, we look forward to resolving this issue for you with ease“

We have agreed to reimburse the customer for paymentThe shipping costs have been paid to the shipping company, and no further payment for shipping will be required of the customer at the time of delivery

Dear Ms***, This office represents Honda of Burien (“HofB”)As you are aware, customer satisfaction is of paramount importance to HofB and they take great pains to ensure that each customer gets no less than everything they bargained forAccordingly, my clients were especially disheartened to learn that Mr*** (“***”) is not entirely satisfied with his experienceHaving now had the opportunity to review the complaint and speak with my client, I desire to bring the following facts to your attention: The complaint is accurate in that the subject vehicle was unfortunately damaged while in HofB’s careHofB repaired the vehicle and *** accepted possession on or about August 25, In an effort to compensate *** for the inconvenience suffered, HofB paid one month of ***’s lease obligationsThe payment was accepted as evidenced by the attached check in the amount of $(Four Hundred Ninety Nine Dollars and Thirty Five Cents) paid to ***Thank you for your anticipated considerationPlease direct all future correspondence on this matter to my attention at the address listed below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good afternoon ***I am sorry for the delay in response, I did not understand that you were looking for additional information.Here is the technical breakdown of what we did in February for your vehicle.In February there were three codes, Pfor the heated Osensor, Pfor an EVAP system
leakage and Pcatalyst efficacyWe diagnosed the lowest # code first Pbecause the other codes can be caused by the first codeWe determined at that time the Osensor failed and replaced the sensor with your authorizationWe retested and no codes returnedWhen an Osensor fails it can cause the fuel mixture to go out of specifications and put excessive fuel into the converter and cause damage that may show up at a later timeWe did not diagnose the Por the Pbecause they did not reoccur after clearing, and the only charges applied in February were for the diagnosis of the Osensor and replacement.In November, the only codes in the vehicle are Pand a new one PThe Pis relating to the converter and as I explained earlier in this e-mail, the damage could have been done when the Osensor failedPis an intermittent code for the IMRC solenoid sensor which controls camshaft positionI have tried to not be too technical and still give you the information you requestedIf you have any further questions please e-mail of call me.Jay B***Service Manager***@rairdon.com

The original quote provided to Mr*** did not include the cost of replacing the belt tensionerThis is a part which would need to be examined prior to replacement being recommendedWe understand that a misunderstanding occurred about this, and gladly offer Mr*** a refund or credit of $
As to the worn serpentine belt, we highly recommend that Mr*** return to us for a warranty replacementWe believe that the repair was performed correctly, and a belt showing wear is certainly an item of concern

The warranty which was purchased does not cover the part which failed and resulted in the malfunction experienced. As we do not own the company which made this decision, we cannot force them to authorize a warranty repair. We would like to help in any way possible, but it is simply out
of our control. The Service Contract purchased is cancelable, and we would be happy to assist in canceling it with any prorated amount due back to the customer's lien holder if this is helpful. Alternately, we will be glad to assist the customer in finding a different vehicle

I was just contacted by a gentleman calling from the number of
*** who I believe is from the parent group He literally hung up on me halfway through the call, offered to apology for the customer service experience and offered no solution for the car I purchased He was extremely rude and I wish I had tape recorded the conversation so Revdex.com could see the blatent abusiveness of this company This call made a bad situation even worse

This is Kristian replyWe did cover the costs He asked me if he was going to be able to keep the car when I originally talked to himI told him it was in both of our best interest to fix the car and get back to him ASAP but I never told him we’d cover cost of repairThe only
thing I said was that our Chrysler store MIGHT be able to get it partially covered under warranty but I also told him clutches are rarely, if ever, covered under any warrantyI told him if Chrysler didn’t cover half the cost, we would take care of it ourselvesHe was still asking who was paying for it when he came in to re-signI did not tell him we’d pay for it, but we ended up taking care of it anyways We fixed carHe didn’t pay penny towards repairing the clutch

We have offered to simply write a check for $to the customer provided that they sign a release, settling this matter. If any damage happens prior to their lease return in years, the money may be used for this. Otherwise, the customer may use the money for whatever they
desire. We will maintain this offer until December 31st. If this is acceptable, the customer may contact Micah M*** at ***@rairdon.com

We apologize for they delay in shipping. The shipping company is scheduled to arrive today to pick up the vehicle for delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The only quarrel I have now however, raising my monthly payment for the added service warranty that I did not request
Sincerely,
*** ***

we apologize for the delay. A check has been processed and mailed

There has been a delay in gift cards being sent to customers as a result of the high response to the program. We will send a check for $to the customer. Should she receive a gift card in the mail, she may return it or keep it as she sees fit

Unfortunately, estimates from the factory for build times on the new vehicle our customer requested were not accurate. We apologize for the experience he had, and, as he has stated, have refunded his deposit in full

Complaint: ***I am rejecting this response because: the issue is still not resolved I was contacted by a manager and told they will make a monthly payment I also don't want to pay for shipping and still had to ask and be put on hold until they could get me an ETA for my vehicle. I got called by the shipping company and they said this is cod and I will need to pa $849+ When they deliver the car tomorrow I called Honda to speak to Jay, again I was pushed aside, my number taken and it's been hours and still no one has called me back I also will not say this is resolved until the shipping is paid for, taken off my contract and I receive the monthly payment for the time I have not had my vehicle Sincerely,*** ***

We have agreed to reimburse the customer for 1 payment. The shipping costs have been paid to the shipping company, and no further payment for shipping will be required of the customer at the time of delivery.

I tried to contact customer this afternoon to see about resolving the issue. He didn't answer but I did leave a message for him to give me a call back.

“I am so sorry for any misunderstanding. Perma Plate and Tire/wheel
are actually not cancellable services.  However, as a sign of good faith
to the customer, I will happily authorize a...

cancellation prorated to the time
the customer owned vehicle on both products. The dealership will pay these
refunds out of pocket. Our on duty F&I managers will email a cancellation
form to the customer so we can have it signed by customer. If there are any
questions please reach out to Jessica C[redacted] here at the dealership, she will
facilitate this process for you.  [redacted]@RAIRDON.COM
Thank you so much for your business, we look forward to resolving this issue
for you with ease. “

Complaint: [redacted]I am rejecting this response because:I was told the car was shipping on the 6th of July, then told it would ship on the 13th & now this?  Not a single person has called me to talk about any of this.   Nothing has been resolved.  Sincerely,[redacted]