Our customer actually received the requested information prior to the complaint however there was a miscommunication between spouses and this complaint was filed. We reconfirmed again today. The matter is resolved to our customers satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,Per complaint letter....we were given three different contracts three different numbers.......where are the other two contract copies?
First off all there is no such thing as a [redacted]. I personally requested a new [redacted] today. [redacted] still reports that the car [redacted] purchased is accident free. It also reports numerous services performed by dealerships and independent repair facilities over an 8 year span.[redacted]...
[redacted] purchased this car 4 months ago. The vehicle was advertised as a "fixer upper". [redacted] was advised prior to purchase in writing and verbally that he was authorized to take this vehicle and have it inspected by ANY PERSON or REPAIR FACILITY he desired. Purchasing any vehicle with close to 100,000 miles carries risk. [redacted] was offered a vehicle service contract which he denied. Honda Of Clear Lake is not able to over price vehicles and build in the cost of these warranties. I understand that many customers, even those purchasing high mileage cars, expect problem free cars but it is an unrealistic expectation. New cars of every make and model come with a limited warranty because they too have problems. If cars were perfect there wouldn't be warranties.We would gladly offer any assistance with the cost of any repair. It is common to offer discounted labor and parts to our good customers. Please have [redacted] make an appointment and allow us to see if we can save him some money.
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
However, I did not receive the emails which had the paperwork that was stated on those days back in March until I received a phone call from them on Monday 4/4/16. I then got an email around 11 am. I received the paperwork in the mail the next day but were copies of what I signed, they weren't the originals. I'm not sure what miscommunication with my spouse the business is talking about because I don't have a spouse.
MS. [redacted] originally submitted her application with a $2000 down payment. When Honda Of Clear Lake submitted the credit application it was based on this down payment. When Ms. [redacted] was to sign her retail installment contract it was discovered that the only down payment available at that time was...
$400.According to the laws in the state of Texas a retail installment contract also serves as a receipt. If we were to have contracted Ms. [redacted] as actually having the $2000 at time of delivery then we would not have the legal right to collect the additional $1600 a later date, as she requested. Furthermore, Honda Of Clear Lake would have been committing fraud by sending a contract to a bank showing a $2000 down payment without actually having it at the time of delivery.A new credit application was submitted with her actual down payment of $400. The lender viewed the new loan to be a higher risk and offered credit at a higher interest rate. Ms. [redacted] was given the opportunity to not contract, not take delivery that day, or not purchase the car. Ms. [redacted] actually walked outside and decided to return to the finance office an accepted the terms based on her true down payment of $400 not $2000.Delivery of the vehicle was made and approximately 1 week later she asked to re contract. Unfortunately the bank cashed the contract, the titling of the vehicle had been processed and the dealership had no ability to change the agreed upon terms. Ms. [redacted] may certainly refinance the loan with any bank or credit union of her choice. The loan is simple interest and she would only be responsible for the interest for the period of time the loan was used. There are no prepayment penalties.
Mr. Painter is correct the car did have to be brought back to the dealership to have the state inspection done. This car was scheduled to be wholesaled, but since he was interested in purchasing the vehicle we sold the car to him. He should not have been charged for the work that was needed.
I have...
instructed the manager to have a check processed for him in the amount of $799.56. Mr. Painter has been contacted in order for him to pick up the check.
Thank you,
[redacted] Bishop G.M.
Revdex.com:
This letter is to inform you that Honda of Clear Lake has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/21/2016 and assigned ID [redacted]. While the apparent reason for this complaint was merely a severe lack of communication, Clear Lake Honda has completed their responsibilities to a high degree of satisfaction and I am very pleased with their ultimate treatment of us as former and hopefully, future customers.
Regards,
Mr. [redacted] has refused to return any of the 8 messages we have left for him. If he has a driver side airbag recall [redacted] Honda Motor Company will provide him a rental car at no charge. However if he never comes in and never returns calls we can not accommodate him. Honda of Clear Lake administers the warranty for the manufacturer. We do not produce cars or warranty cars.
We empathize and understand the frustration of [redacted] owners affected by the recall. The manufacturer of the airbags has accepted responibility and they are producing millions of replacement airbags. The [redacted] airbag recall has affected [redacted], [redacted], [redacted], [redacted] and probably 7 or 8 other...
manufacturers. Honda dealerships are installing airbags immediately after receiving the replacements.
Revdex.com:
This letter is to inform you that Honda of Clear Lake has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/12/2017 and assigned ID [redacted]
Regards,
Our customer actually received the requested information prior to the complaint however there was a miscommunication between spouses and this complaint was filed. We reconfirmed again today. The matter is resolved to our customers satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,Per complaint letter....we were given three different contracts three different numbers.......where are the other two contract copies?
First off all there is no such thing as a [redacted]. I personally requested a new [redacted] today. [redacted] still reports that the car [redacted] purchased is accident free. It also reports numerous services performed by dealerships and independent repair facilities over an 8 year span.[redacted]...
[redacted] purchased this car 4 months ago. The vehicle was advertised as a "fixer upper". [redacted] was advised prior to purchase in writing and verbally that he was authorized to take this vehicle and have it inspected by ANY PERSON or REPAIR FACILITY he desired. Purchasing any vehicle with close to 100,000 miles carries risk. [redacted] was offered a vehicle service contract which he denied. Honda Of Clear Lake is not able to over price vehicles and build in the cost of these warranties. I understand that many customers, even those purchasing high mileage cars, expect problem free cars but it is an unrealistic expectation. New cars of every make and model come with a limited warranty because they too have problems. If cars were perfect there wouldn't be warranties.We would gladly offer any assistance with the cost of any repair. It is common to offer discounted labor and parts to our good customers. Please have [redacted] make an appointment and allow us to see if we can save him some money.
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
However, I did not receive the emails which had the paperwork that was stated on those days back in March until I received a phone call from them on Monday 4/4/16. I then got an email around 11 am. I received the paperwork in the mail the next day but were copies of what I signed, they weren't the originals. I'm not sure what miscommunication with my spouse the business is talking about because I don't have a spouse.
MS. [redacted] originally submitted her application with a $2000 down payment. When Honda Of Clear Lake submitted the credit application it was based on this down payment. When Ms. [redacted] was to sign her retail installment contract it was discovered that the only down payment available at that time was...
$400.According to the laws in the state of Texas a retail installment contract also serves as a receipt. If we were to have contracted Ms. [redacted] as actually having the $2000 at time of delivery then we would not have the legal right to collect the additional $1600 a later date, as she requested. Furthermore, Honda Of Clear Lake would have been committing fraud by sending a contract to a bank showing a $2000 down payment without actually having it at the time of delivery.A new credit application was submitted with her actual down payment of $400. The lender viewed the new loan to be a higher risk and offered credit at a higher interest rate. Ms. [redacted] was given the opportunity to not contract, not take delivery that day, or not purchase the car. Ms. [redacted] actually walked outside and decided to return to the finance office an accepted the terms based on her true down payment of $400 not $2000.Delivery of the vehicle was made and approximately 1 week later she asked to re contract. Unfortunately the bank cashed the contract, the titling of the vehicle had been processed and the dealership had no ability to change the agreed upon terms. Ms. [redacted] may certainly refinance the loan with any bank or credit union of her choice. The loan is simple interest and she would only be responsible for the interest for the period of time the loan was used. There are no prepayment penalties.
Mr. Painter is correct the car did have to be brought back to the dealership to have the state inspection done. This car was scheduled to be wholesaled, but since he was interested in purchasing the vehicle we sold the car to him. He should not have been charged for the work that was needed.
I have...
instructed the manager to have a check processed for him in the amount of $799.56. Mr. Painter has been contacted in order for him to pick up the check.
Thank you,
[redacted] Bishop G.M.
Revdex.com:
This letter is to inform you that Honda of Clear Lake has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/21/2016 and assigned ID [redacted]. While the apparent reason for this complaint was merely a severe lack of communication, Clear Lake Honda has completed their responsibilities to a high degree of satisfaction and I am very pleased with their ultimate treatment of us as former and hopefully, future customers.
Regards,
Mr. [redacted] has refused to return any of the 8 messages we have left for him. If he has a driver side airbag recall [redacted] Honda Motor Company will provide him a rental car at no charge. However if he never comes in and never returns calls we can not accommodate him. Honda of Clear Lake administers the warranty for the manufacturer. We do not produce cars or warranty cars.
The cancellations have all been processed and applied to the loan and where applicable the customer.
We empathize and understand the frustration of [redacted] owners affected by the recall. The manufacturer of the airbags has accepted responibility and they are producing millions of replacement airbags. The [redacted] airbag recall has affected [redacted], [redacted], [redacted], [redacted] and probably 7 or 8 other...
manufacturers. Honda dealerships are installing airbags immediately after receiving the replacements.
Revdex.com:
This letter is to inform you that Honda of Clear Lake has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/12/2017 and assigned ID [redacted]
Regards,