Honda of El Cajon Reviews (%countItem)
Honda of El Cajon Rating
Address: 889 Arnele Ave, El Cajon, California, United States, 92020-2503
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+1 (619) 579-2162 |
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I bought a new 2018 Honda Fit from Honda of El Cajon in the end of August 2018. Known issues at time of purchase were on the rear, driver-side tire, an unpainted wheel well and chipped hubcap. I brought the car back a few weeks later to get the clear coat applied and have the hubcap repaired/replaced. When I arrived to pick up my car, I noticed a splatter of black paint on the hood of my car which appears to be under the clearcoat. No explanation or acceptable solution was offered to remedy this. The hubcap was replaced, but with one that was chipped in a different area and painted over. No explanation of this was offered to me either. I was told that the Honda representative that could estimate the work needed to be done to correct these issues was only at the dealership one day a month. For the months of September and October I was given a call only with one day notice asking if I could bring my car to be left at the dealership all day the following day. One day is not enough time for me to plan to be away to do this. The last time anyone from Honda contacted me was October 10. I did not get a call of when the estimate could be done in November or December. This has gone on for too long and I need for this to be settled, and now no longer wish to do any further direct business with Honda of El Cajon. I have obtained two estimates on what it would take to fix the issues. One was a verbal estimate of $3000-4000. The other was an itemized one for $1700. Looking at this less expensive one, and taking into consideration the mistakes, inconvenience, time delay and the fact that as a new car purchaser, I never had the opportunity to have a flawless vehicle, I am asking for a check to be sent to me for $2000 and I will take care of these issues myself.
Customer was left a message by the general manager, *** on 1/11/19 and again on 1/14/19- both with no response from customer. We are waiting to hear if customer responds to an email dated 1/15/19 (see attached) so that we can review the following action plan to rectify the situation:
Customer must return to dealer to have vehicle inspected by a representative from AMERICAN HONDA to verify and approve the work that needs to be completed on customers’ vehicle. We understand that the customer requires some notice prior to the appointment with AMERICAN HONDA representative and are attempting to get this scheduled accordingly. Customer will not be compensated the disputed amount of $2000.00 and must meet with the Honda Representative for inspection of vehicle prior to any conclusion.
Sincerely,
***
Customer Relations
Honda of El Cajon
Honda of El Cajon has emailed me and called a few times stressing that they want to continue to try to solve the issues with my car. I firmly have no intention of bringing my car back to that dealership since due to how I have been treated I am not comfortable or have faith in the quality I will receive. They stated they will not be cutting me a check for the $2000 I asked for in my initial complaint, and that the first step in solving this is to have the representative from Honda assess my car, who is only available from my understanding one day a month. I am willing to have this representative look at my car but do not feel I should be inconvenienced further by having to go to the El Cajon location as they are suggesting. Since I believe this Honda rep goes to all the San Diego dealerships, I will agree to meet her/him at Pacific Honda or he/she can come to my home. Once the work is able to be assessed at either of these two acceptable locations, I feel it is then fair to be cut a check for the damages done to the paint of my car.
Buyer beware - Cursing Salesmen
Buyer beware - Cursing Salesmen
Salesman Darnell Jackson cursed while my family and friends were in the room. Its one thing to say "No" to a reasonable offer, its another to offend a family.
Also, beware of TJ who will promise one thing then surprise you with "that's not what I said".
0 star customer service. Buyer beware of these shady people: ***, ***, ***, and ***. Sales staff snuck in a $999.00 KARR alarm system with the final paperwork when purchasing my new civic. It's my own fault for not expecting a shady move like that and not noticing it before signing. I learned my lesson, expect these people to try to scam you.
In response to the complaint we received on the above referenced customer the issue has already been addressed back in mid-August. Upon reviewing our contracts that Mr. had signed at the time of purchase- there are several areas in which it is clear that there is a separate cost for the alarm system. As you will find attached, Mr. acknowledged these charges by signing each of these documents, also initialing next to the amount on the sales contract itself. Honda of El Cajon did not perform any “sneaky business practices” that the customer is implying. We clearly review all paperwork and charges with all of our customers, so that there is no question as to where extra charges incur.
We have spoken with the Mr. directly and addressed his concerns of shady tactics that he feels were used. As per goodwill Honda of El Cajon refunded the amount of the alarm system plus tax directly to the financial institution that the vehicle is being financed through. The check was cashed on August 25, 2017. The issue has been addressed and case should be closed.
Thank you for your time and attention to this matter.
Sincerely,
***
Customer Relations
Honda of El Cajon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. The business has performed this action. I consider this complaint resolved.
Regards