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Honda of El Cerrito

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Honda of El Cerrito Reviews (7)

Initial Business Response /* (1000, 5, 2014/05/22) */
Contact Name and Title: *** *** GM
Contact Phone: (XXX)XXX-XXXX
Contact Email: ***@hendrickauto.com
My understanding is that we have successfully satisfied Mr ***
Initial Consumer Rebuttal /* (3000, 7,
2014/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with Mr*** *** Sales Director at ** *** I was told that I will be refunded the difference between what I paid for the options and the fair retail price but have not received a confirmation that this action has taken place
Final Business Response /* (4000, 9, 2014/05/30) */
Hello MR***
Here is a copy of the check for your recordsYou should be receiving a copy in the mail as wellMy business office is sure they sent one a few days ago and I cannot account for it not arriving yetWe don't show it as cleared through our account but AHFC dose have it as it was FedX deliveredI hope this restores your confidence in our dealership and we can move our long time friendly business relationship forward in the spirit the refund was offered
Sincerely,
*** ***
General manager
Honda of El Cerrito
Hello Mr*** and ***, Please see the attachment on the email I sent both of you a moment ago
Final Consumer Response /* (2000, 12, 2014/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/04) */
I have reviewed the transaction noted in the complaintThe customer did sign the appropriate document allowing the credit report to be runThe sales woman involved verified the client was informed that the credit report had been
obtainedThe pre-approval from USAA is a non-binding offer to provide a loan and is not an adequate form of payment to finalize an automobile purchaseThe necessary parent co-buyer was not presentWe routinely run a credit report as a means of obtaining information used to protect clients and the dealership from identity theft, obtain the federally required OFAC clearance and allow the dealership to proceed with the transaction without cash in handThe inquiry will not void the USAA offer to provide a loanWe do not have any ability to remove an inquiry from a credit report
We apologize for failing to communicate more precisely the purpose of the credit report and hope the client has been successful in his attempt to purchase a new Honda
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
OFAC does not need social securityThere are other optionsAnd as for the credit, the sales lady told me that your company did not run my creditI asked her a couple timesI had a witness with me
Final Business Response /* (4000, 9, 2015/09/15) */
We wish only to repeat our earlier statement: We apologize for failing to communicate more precisely the purpose of the credit report and hope the client has been successful in his attempt to purchase a new Honda

Called to service fireplaceneeded batteries in remote receiverAfter fiddling around with fireplace, cleaning it, it wouldn't burn properlyWas advised it was a blockage, notwithstanding they started it prior to servicing and it worked fine thenThey billed for $500+ to correct problem they created, though that included the $I was expecting for the initial hour service call which was truly only expected to take a half hour
I Tried to negotiate on obvious facts but, it didn't go anywhere

Initial Business Response /* (1000, 5, 2014/05/12) */
Contact Name and Title: *** *** Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hendrickauto.com
I have spoken with the client and have worked out a resolution with him, Honda of el cerrito is going to take care
of the labor and the cusotmer is going to pay for parts, or provide his own partsPer Mr*** he is satisfied with resolution
Initial Consumer Rebuttal /* (2000, 7, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied with how Mr *** resolved the situation

My husband and I had a heat pump installed by West Bay Mechanical in July 2016. We used it all summer for air conditioning and that worked great. When we turned the heat on in October, it started making a loud intermittent swishing noise. I requested service calls to source the problem. Technicians didn't show up for service calls that were booked by phone and when I called to follow up I would be told it was another day. Today after waiting 2 months and coming home from work for several service calls, today I received an email from the Sales Manager that the only solution is for me to pay for them to move the unit to another location. So much for their warranty on the product. We extremely regret dealing with this company. Don't fall for the great response to sales calls. Service is terrible and now we are stuck with an $[redacted] loud heat pump that wakes us up in the night with no solution in sight. :(

Furnace approx. 5 months old and quit working during coldest days of year so far. Waited 2 days for tech to show up who ordered parts. Now at end of day three without heat. Customer service dept doesn't really seem to care.

Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@hendrickauto.com
This is a customer that would be well served to take the time to come into the dealership and sit with myself or a sales...

manager and have the entire transaction re-disclosed. One year later it can be easy to misinterpret the costs involved in a vehicle finance transaction. I have looked into the details and found this: yes he did pay $14274 for the vehicle after receiving a $1725 discount from our original "fair market price". We price our cars to the market and rarely are able to offer this large a savings from the asking price. If he didn't negotiate to receive this discount as he remembers it would likely have been a result of the lenders conditioning on the approval. The contract was executed at the "buy rate" and we receive ZERO dollars of his $5779 finance charges. I also see a extended service agreement purchased for $1013 for 3 years 36,000. This is an extremely attractive price as well and again if negotiation was not the reason then the lender likely limited the amount to finance and we prefer to offer all customers an opportunity to cover themselves even if in means a sacrifice on our part (this is prorated can be cancelled). He also purchased Gap insurance for $658 (again discounted from retail). Now add sales tax, license and his trade in value the total amount showing on the contract is $23303. I believe as a way of reducing his expense we valued his trade in at its "actual cash value" and offered the maximum discount on the selling price to minimize the taxable amount. This is the consumers best option and does not benefit the dealer one way or the other. I hope this amount of detail and transparency alleviates our clients anxiety over the purchase of his vehicle. We remain available for personal face to face consultation if further explanation should be beneficial.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is incomplete. Firstly, it fails to give a run-down of the other aspect of the deal - my [redacted]. Mention is not made about any agreement between us in relation to the determination of the SUV's value. Secondly, if the business agent could've thoroughly explained the details of the deal, even to the final cost of $23303 for an over XXXXX miles(XXXX) vehicle - we couldn't have been going back and forth through the Revdex.com now because I would not have gone for such a deal. There was never a time in our transaction that the agent specifically told me that this will be my final cost. Instead, they intentionally guided me through each step, avoiding disclosure of the final figure($23303), asking me to sign portions they think I will be satisfied with. I think that is bad business. The agent(s) knew exactly what they were doing and who they were doing it to - a novice who knows so little about such transactions. They insisted on asking me what I will be able to pay each month not what total price I was ready to pay for the vehicle. They used that information lure me into signing the document with the "hidden" total price.
Final Business Response /* (4000, 9, 2014/06/10) */
As I stated earlier "This is a customer that would be well served to take the time to come into the dealership and sit with myself or a sales manager and have the entire transaction re-disclosed. One year later it can be easy to misinterpret the costs involved in a vehicle finance transaction."
I have personally reviewed the transaction and as a Senior Certified Association of Finance & Insurance Professional I am satisfied all legal and ethical standards have been followed. Any further attempt to describe the negotiation or contract via a written back and forth communication will only serve to add to the confusion.

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