Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company obviously does not know how to do businessYou don't let your employees threaten customers and then say the employees experience was negativeAll that transpired was I asked the inept person working there to not talk to me and he responded with several rude comments and then a threat to where I should have called the police and this sad excuse for a dealership cannot take responsibility and apologize, but make excuses no wonder this degenerate works there he fits right in! Of course they need to refund me for the oil change they should not have charged me in the first place since Honda extended the warranty to cover an issue that caused high oil consumption! I will let others know of my experience there and encourage them to avoid this pathetic place at all costs and so should the Revdex.com, this abuse cannot be tolerated Regards, [redacted]
To Whom it May Concern: Unfortunately the experience was negative for both parties, We apologize for any miscommunication or misunderstandingIn an effort to resolve this situation we will be refunding the customer for this service $ However, all that said the experience for our employees was less than desirable and we respectfully ask that she complete her oil consumption test and any future services at another Honda dealership.Please reply with a valid address so we can mail the refund check and the Oil Consumption test sheet Thank you [redacted] General Manager
Once again we are attempting to refund the money and all we need is the address where to mail the check to?
Please provide that for us to conclude this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted] Send the check here
[redacted] UNITED STATES
Dear [redacted],
This response is to case number [redacted]
[redacted] and her friend [redacted] arrived to Honda of Escondido to
discuss her Honda’s battery concern. [redacted] addressed my cashier in a very abrupt
and disrespectful manner when demanding to see the service manager.
When they came into my office the first thing he said was, “you
guys don’t sell reliable cars do you?” I replied “I’m sorry, can I have your
name?”
After establishing that he was not the owner and that he was
here to assist [redacted] he continued. His tone was very condescending and he was
extremely disrespectful.
He told me that he borrowed [redacted] vehicle to visit his
Father, he parked the car in a red zone and he left the hazards on, a fire
truck pulled up and honked for him to move his vehicle, he was indoors and
realized the horn was for him to move, he went outside (time frame unknown, 5
minutes, 30 minutes?) to move the vehicle and discovered it would not start. I
assume the hazards being on for an unspecified amount of time caused the drain
on the battery as [redacted] had no car trouble prior. He/She called a tow company
and they jump started the vehicle. [redacted] continued to tell me that they then
took the car to a repair shop and the mechanic (or maybe the tow truck driver)
told them that the vehicle had the wrong size battery, it was too small. I explained
that we can go inspect the battery and I can confirm whether or not it is the
correct one, if not, I will replace it as we sold the vehicle to [redacted] as a
certified used car and the battery inspection is part of the reconditioning
process. I also explained that the battery case (that the battery sits in) can
be larger than the battery as Honda uses the same case on several models, the
hold down clamp (on top to secure the battery) is what is model/engine
specific. [redacted] then went on to tell me about the phone call [redacted] made to my
service department and he was questioning the method in which the call was
handled. He asked why we would attempt to sell a battery with a 5 year warranty
on a car that she only owed on for 3 more years? My advisors do not know how
long clients still owe on their vehicles nor do they assume that vehicles will
be sold/traded as soon as the loan is paid off. I expressed that I felt the
call was handled appropriately and based on “Write it Write” it was text book.
He was not pleased with my answer and continued to question the phone call that
he had nothing to do with.
We went out to the car and I popped the hood, I confirmed that
the battery was the correct size and visually showed them the case and the hold
down clamp. [redacted] could not and did not want to comprehend that the size of the
case does not need to match the size of the battery and he continued to be
disrespectful and continued talking down to me. [redacted] acknowledged that she
understood the concept. He then asked me again if I felt that my service
advisors should try to sell a battery without seeing the vehicle. I began to
explain our process and he interrupted and said “that’s your problem, what does
it have to do with me”. That is when I had enough of his disrespect and
condescending attitude. I looked him in the eyes and said, “I am not going to
stand her and allow you to continue to disrespect me, talk down to me and
continue with the condescending remarks, you attacked me from the moment you
stepped into my office”. I then turned to [redacted] and told her I was going
inside to get the part number from my parts department for the correct battery
for her car so I could compare it to her existing battery. When I walked into
my service center the parts rep and cashier both commented on his mean attitude
and demeanor. He absolutely came in very confrontational and with very little
knowledge of how to conduct himself in a professional manner. I returned to the
vehicle and only addressed [redacted], I told her that I confirmed the battery was
correct, showed her that it was a genuine Honda battery and asked if she had
any other concerns. She looked at me said, “no, I guess we are done”. They left
the dealership.
[redacted] called back about an hour later and we spoke, he told me
that I have not heard the last from him, I don’t know what he’s capable of and
that he is going to make my life miserable. I told him to do what he felt he
needed to do and we ended the phone call. He has since posted a YELP review
disrespecting John Bigelow and mentioning him by name.
I called American Battery and spoke with [redacted]. He confirmed that
the battery was replaced but they did not replace the cables as it was not
necessary. Rich said they replaced the battery cable clamp that clamps onto the
battery post as common practice and that they cost about $1 each. Again, no
battery cables were replaced.
[redacted] came to Honda of Escondido with bad information regarding
the size of the battery and when the facts prevailed he started attacking my
service advisor and the way they handled the call. When that did not go the way
he was hoping, he started attacking me. It is my opinion that [redacted] realized
Honda of Escondido was not responsible for her battery dying as all of Jeff’s
theories were proven to be wrong and there simply was no recourse.
As far as me calling her [redacted], she never introduced herself,
[redacted] talked the entire time. When I pulled her vehicles information, the
following showed up:
LAST NAME [redacted] SUFFIX
FIRST NAME
[redacted]
NAME
ID [redacted]
MID. NAME
E
RES
PHONE 858-[redacted]
STREET ADDR [redacted] BUS PHONE 858-[redacted]
I simply referenced the name that we have for her on file. If
calling her [redacted] and not [redacted] offended her, I apologize.
The vehicle was originally reconditioned for sale on 2/20/13 at
28,002 miles. She returned for an oil change on 01/11/14 at 42,101 miles at
which time the battery checked out fine and there were no issues with the
battery cables.
It is our professional opinion that the battery did not fail due
to the battery cables or our lack of discovering it during the inspection
nearly 5 months ago. We performed a routine inspection and found no reason to
recommend any repairs related to the battery and/or battery cables. In the
interest of customer satisfaction and moving forward in a positive manner, we
will be happy to inspect the vehicle as courtesy to the client and to confirm
proper operation of the charging system.
Kind regards,
[redacted]
To Whom it May Concern:
Unfortunately the experience was negative for both parties, We apologize for any miscommunication or misunderstanding.
In an effort to resolve this situation we will be refunding the customer for this service $ 44.92. However, all that...
said the experience for our employees was less than desirable and we respectfully ask that she complete her oil consumption test and any future services at another Honda dealership.Please reply with a valid address so we can mail the refund check and the Oil Consumption test sheet.
Thank you
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company obviously does not know how to do business. You don't let your employees threaten customers and then say the employees experience was negative. All that transpired was I asked the inept person working there to not talk to me and he responded with several rude comments and then a threat to where I should have called the police and this sad excuse for a dealership cannot take responsibility and apologize, but make excuses no wonder this degenerate works there he fits right in! Of course they need to refund me for the oil change they should not have charged me in the first place since Honda extended the warranty to cover an issue that caused high oil consumption! I will let others know of my experience there and encourage them to avoid this pathetic place at all costs and so should the Revdex.com, this abuse cannot be tolerated.
Regards,
[redacted]
Once again we are attempting to refund the money and all we need is the address where to mail the check to?Please provide that for us to conclude this matter.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company obviously does not know how to do businessYou don't let your employees threaten customers and then say the employees experience was negativeAll that transpired was I asked the inept person working there to not talk to me and he responded with several rude comments and then a threat to where I should have called the police and this sad excuse for a dealership cannot take responsibility and apologize, but make excuses no wonder this degenerate works there he fits right in! Of course they need to refund me for the oil change they should not have charged me in the first place since Honda extended the warranty to cover an issue that caused high oil consumption! I will let others know of my experience there and encourage them to avoid this pathetic place at all costs and so should the Revdex.com, this abuse cannot be tolerated Regards, [redacted]
To Whom it May Concern: Unfortunately the experience was negative for both parties, We apologize for any miscommunication or misunderstandingIn an effort to resolve this situation we will be refunding the customer for this service $ However, all that said the experience for our employees was less than desirable and we respectfully ask that she complete her oil consumption test and any future services at another Honda dealership.Please reply with a valid address so we can mail the refund check and the Oil Consumption test sheet Thank you [redacted] General Manager
Once again we are attempting to refund the money and all we need is the address where to mail the check to?
Please provide that for us to conclude this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted] Send the check here
[redacted] UNITED STATES
Dear [redacted],
This response is to case number [redacted]
[redacted] and her friend [redacted] arrived to Honda of Escondido to
discuss her Honda’s battery concern. [redacted] addressed my cashier in a very abrupt
and disrespectful manner when demanding to see the service manager.
When they came into my office the first thing he said was, “you
guys don’t sell reliable cars do you?” I replied “I’m sorry, can I have your
name?”
After establishing that he was not the owner and that he was
here to assist [redacted] he continued. His tone was very condescending and he was
extremely disrespectful.
He told me that he borrowed [redacted] vehicle to visit his
Father, he parked the car in a red zone and he left the hazards on, a fire
truck pulled up and honked for him to move his vehicle, he was indoors and
realized the horn was for him to move, he went outside (time frame unknown, 5
minutes, 30 minutes?) to move the vehicle and discovered it would not start. I
assume the hazards being on for an unspecified amount of time caused the drain
on the battery as [redacted] had no car trouble prior. He/She called a tow company
and they jump started the vehicle. [redacted] continued to tell me that they then
took the car to a repair shop and the mechanic (or maybe the tow truck driver)
told them that the vehicle had the wrong size battery, it was too small. I explained
that we can go inspect the battery and I can confirm whether or not it is the
correct one, if not, I will replace it as we sold the vehicle to [redacted] as a
certified used car and the battery inspection is part of the reconditioning
process. I also explained that the battery case (that the battery sits in) can
be larger than the battery as Honda uses the same case on several models, the
hold down clamp (on top to secure the battery) is what is model/engine
specific. [redacted] then went on to tell me about the phone call [redacted] made to my
service department and he was questioning the method in which the call was
handled. He asked why we would attempt to sell a battery with a 5 year warranty
on a car that she only owed on for 3 more years? My advisors do not know how
long clients still owe on their vehicles nor do they assume that vehicles will
be sold/traded as soon as the loan is paid off. I expressed that I felt the
call was handled appropriately and based on “Write it Write” it was text book.
He was not pleased with my answer and continued to question the phone call that
he had nothing to do with.
We went out to the car and I popped the hood, I confirmed that
the battery was the correct size and visually showed them the case and the hold
down clamp. [redacted] could not and did not want to comprehend that the size of the
case does not need to match the size of the battery and he continued to be
disrespectful and continued talking down to me. [redacted] acknowledged that she
understood the concept. He then asked me again if I felt that my service
advisors should try to sell a battery without seeing the vehicle. I began to
explain our process and he interrupted and said “that’s your problem, what does
it have to do with me”. That is when I had enough of his disrespect and
condescending attitude. I looked him in the eyes and said, “I am not going to
stand her and allow you to continue to disrespect me, talk down to me and
continue with the condescending remarks, you attacked me from the moment you
stepped into my office”. I then turned to [redacted] and told her I was going
inside to get the part number from my parts department for the correct battery
for her car so I could compare it to her existing battery. When I walked into
my service center the parts rep and cashier both commented on his mean attitude
and demeanor. He absolutely came in very confrontational and with very little
knowledge of how to conduct himself in a professional manner. I returned to the
vehicle and only addressed [redacted], I told her that I confirmed the battery was
correct, showed her that it was a genuine Honda battery and asked if she had
any other concerns. She looked at me said, “no, I guess we are done”. They left
the dealership.
[redacted] called back about an hour later and we spoke, he told me
that I have not heard the last from him, I don’t know what he’s capable of and
that he is going to make my life miserable. I told him to do what he felt he
needed to do and we ended the phone call. He has since posted a YELP review
disrespecting John Bigelow and mentioning him by name.
I called American Battery and spoke with [redacted]. He confirmed that
the battery was replaced but they did not replace the cables as it was not
necessary. Rich said they replaced the battery cable clamp that clamps onto the
battery post as common practice and that they cost about $1 each. Again, no
battery cables were replaced.
[redacted] came to Honda of Escondido with bad information regarding
the size of the battery and when the facts prevailed he started attacking my
service advisor and the way they handled the call. When that did not go the way
he was hoping, he started attacking me. It is my opinion that [redacted] realized
Honda of Escondido was not responsible for her battery dying as all of Jeff’s
theories were proven to be wrong and there simply was no recourse.
As far as me calling her [redacted], she never introduced herself,
[redacted] talked the entire time. When I pulled her vehicles information, the
following showed up:
LAST NAME [redacted] SUFFIX
FIRST NAME
[redacted]
NAME
ID [redacted]
MID. NAME
E
RES
PHONE 858-[redacted]
STREET ADDR [redacted] BUS PHONE 858-[redacted]
I simply referenced the name that we have for her on file. If
calling her [redacted] and not [redacted] offended her, I apologize.
The vehicle was originally reconditioned for sale on 2/20/13 at
28,002 miles. She returned for an oil change on 01/11/14 at 42,101 miles at
which time the battery checked out fine and there were no issues with the
battery cables.
It is our professional opinion that the battery did not fail due
to the battery cables or our lack of discovering it during the inspection
nearly 5 months ago. We performed a routine inspection and found no reason to
recommend any repairs related to the battery and/or battery cables. In the
interest of customer satisfaction and moving forward in a positive manner, we
will be happy to inspect the vehicle as courtesy to the client and to confirm
proper operation of the charging system.
Kind regards,
[redacted]
To Whom it May Concern:
Unfortunately the experience was negative for both parties, We apologize for any miscommunication or misunderstanding.
In an effort to resolve this situation we will be refunding the customer for this service $ 44.92. However, all that...
said the experience for our employees was less than desirable and we respectfully ask that she complete her oil consumption test and any future services at another Honda dealership.Please reply with a valid address so we can mail the refund check and the Oil Consumption test sheet.
Thank you
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company obviously does not know how to do business. You don't let your employees threaten customers and then say the employees experience was negative. All that transpired was I asked the inept person working there to not talk to me and he responded with several rude comments and then a threat to where I should have called the police and this sad excuse for a dealership cannot take responsibility and apologize, but make excuses no wonder this degenerate works there he fits right in! Of course they need to refund me for the oil change they should not have charged me in the first place since Honda extended the warranty to cover an issue that caused high oil consumption! I will let others know of my experience there and encourage them to avoid this pathetic place at all costs and so should the Revdex.com, this abuse cannot be tolerated.
Regards,
[redacted]
Once again we are attempting to refund the money and all we need is the address where to mail the check to?Please provide that for us to conclude this matter.