[redacted] [redacted] In response to the complaint from [redacted] ***The vehicle she purchased was not from Honda of Greeley but from [redacted] in Westminster We dealer traded the vehicle to [redacted] and they retailed it to herI have contacted the GM at [redacted] and he informed me that he has been in contact Ms [redacted] and was unable to help her The GM also told me that her car in question was covered in hail from a recent hail storm in DenverHer insurance company should repair her vehicle to highest standards from the current hail storm Thank You [redacted] ***
This customer bought a vehicle from a different dealer not us. She suffered damage from a hail storm. There is a dispute between her and the dealer she purchased the vehicle from regarding whether or not there was previous hail damage. I informed the customer that
I would investigate and get back to her, but it sounds to me her dispute is not with us
Complaint: [redacted]
I am rejecting this response because, I have already sought out reliable sources and will ask one last time for the Honda Dealership of Greeley to polity un-wind the deal. [redacted] the GM of Honda [redacted] dealership has been so kind to let me use her name and information to make a point. She is requesting that the Honda dealership of Greeley please reference The Attorney General Colorado Department of Law page and read the the information under new car sales. If this is not enough information, [redacted] has gathered all the proper information and will help me file a claim under the Colorado Department of Revenue Motor Vehicle Dealer Board. Please let me know how you would like to proceed.
Regards,
[redacted]
In response to the complaint from [redacted]. The vehicle she purchased was not from Honda of Greeley but from [redacted] in Westminster.
We dealer traded the vehicle to [redacted] and they retailed it to her. I have contacted the GM at [redacted] and he informed me that he has been in contact Ms [redacted] and was unable to help her.
The GM also told me that her car in question was covered in hail from a recent hail storm in Denver. Her insurance company should repair her vehicle to highest standards from the current hail storm.
Complaint: [redacted]
I am rejecting this response because: I didn't bad mouth the business to ANY customers and after they pointed their finger in my face and said listen lady loudly, I told them not to point their finger at me and call me lady. They said they were going to call the police and I said ok. I went back in the room where my husband was seated and was quiet until the police arrived. By the way, I had already filed this complaint on their very own computer to the business bureau before they ever called the police and told them that I had. I read their response to my husband and he stated that he NEVER apologized for my behavior but told the police that this was over all-weather mats. Also, I was NOT escorted off the premises by the police I left the grounds willingly leaving all my belongings in the room with my husband. I stood across the street on a knee that is being replaced Monday and waited for them to finish the truck and for my husband to pick me up. Also we called on Wed, this incident happened on Thursday and told them that although they said they didn't make all-weather mats for the 2014 [redacted] and ordered the weather tech, we indeed purchased the appropriate mats from the dealership in [redacted] where we have all our service done on our 2013 [redacted] and now the 2014 [redacted]. I don't appreciate liars. And these folks are just that. It is unfortunate, but they cant take away my freedom of speech and I have contacted [redacted] and the [redacted] editor with my story. I have never been treated this way before. I regret that we ever bought out vehicle there and will spread the word, including what other people from other Honda dealerships have shared with us about Honda of Greeley with other perspective buyers. They should be ashamed of their lies, and I invite you personally to obtain the police report the offered to get for you.
Regards,
[redacted]
There are no actions for the dealership to justify. The customer came in and negotiated a deal. He got the deal he wanted and by his own admission signed a contract on the vehicle. The fact that he decided to pick his car up later was due to the fact that he purchased window tint for his new car and didn't want to make two trips. The car now has tint, as he requested in his purchase. Attached is an inquiry that the customer sent in @7:16 pm on 8-27 asking to speak with a live person, as well as the "we owe" form where he purchased window tint. Several managers tried to call the customer and speak with him, but got his voicemail. Jon B[redacted] called him as well, simply to clarify the customer's concerns, especially because the customer stated that Jon had been rude to his son, which Jon certainly had not. In no way shape or form was Jon harassing him, he was simply following up with the customer as the customer had asked someone to do. [redacted] has indeed purchased a vehicle, and the vehicle is freshly tinted and ready for him to pick it up, per HIS request. [redacted] owns the automobile.
This customer's name is [redacted]. She purchased a Honda [redacted] from us and ordered a set of all weather mats with the purchase. (she was extremely difficult to deal with) We shipped the mats to her in Wyoming as agreed within the deal. While she was here getting...
other work done, having a tonneau cover installed, she came in DEMANDING a refund on her all weather mats because she bought a different set. Our policy is that these items were non-refundable after the purchase, HOWEVER, we agreed to refund her money when we closed out the service ticket on her accessory install. She went throughout the dealership yelling and screaming at several managers and staff members DEMANDING that someone cut her a check immediately. She was told SEVERAL times that she would indeed be refunded. That wasn't good enough for her, she then began to harass customers bad mouthing the dealership unnecessarily. She was asked politely several times to stop, but she continued. She was asked politely to leave the premises and offered a ride elsewhere until her vehicle was done due to her being so disruptive. She refused and continued being disruptive. She was told that the police would be called if she didn't stop. She continued. The police eventually had to escort her off the premises. Her husband apologized for her behavior and she subsequently called back and apologized. Then she filed this. She was treated politely and respectfully but conducted herself rudely and abhorrently. If you need a case number from the police I can ascertain it for you. Please let me know. Regardless, this complaint is completely unfair and uncalled for from someone who behaved as she did.
Thanks.
[redacted]
from: [redacted]to: "[redacted]>date: Wed, Jan 25, 2017 at 8:47 PMsubject: ISSUE RESOLVEDHi!We got a call from Honda of Greeley and the issue has been resolved. Thank you so much!
The customer spent hours negotiating a deal on a vehicle. We were $500 away from his offer and asked if we conceded the $500 if he'd make a deal. He said "yes, as long as he could be finished by 2pm". He signed all of the legal documents required in an automobile purchase, and...
before he left even THANKED the sales manager for keeping his promise and having everything done by 2pm. The next day he called his salesperson and said he found a different car he also liked and asked if he could "bring the car back". Jesse (salesperson), told him that the deal was finalized and that the customer was the legal owner of the car. The customer stated that he wanted to exercise his "3 day right of recision", which the salesperson explained didn't exist. It was then and only then, the customer created this tale. He was treated professionally, there was zero pressure for him to make a deal or any other decision. This is simply buyers remorse created from his conversations with competing dealers AFTER he had already made a purchase at Honda of Greeley. He was treated professionally every step of the way.
The transaction between the customer and the dealership is completed. His relationship now exists with the lender. He signed a contract and owns an automobile. He will be receiving a payment statement in the mail. The dealership is requesting he picks up his automobile in a timely manner or they will be forced to tow it to his place of residence. The customer is misinformed regarding Colorado law regardless of his insistence otherwise. He needs to confer with someone who will provide him accurate information. He purchased an automobile, he requested after sale work be done on the vehicle and would pick it up after work was completed. He then called the dealership stating that his wife found a car she liked better AFTER he had already purchased a car. His failure to pick up his car after the windows were tinted does not negate the legal binding contract he signed. Thank you.
This complain was a misunderstanding between our...
Sales Manager and the Customer. As of yesterday, this was completely resolved here at the dealership. The customer informed us that she was retracting the complaint and adding a positive review. Can you please verify if this was done or if there is anything else we need to do from our end? I appreciate your time. Thank you,Celynn M[redacted]Controller
[redacted] [redacted] In response to the complaint from [redacted] ***The vehicle she purchased was not from Honda of Greeley but from [redacted] in Westminster We dealer traded the vehicle to [redacted] and they retailed it to herI have contacted the GM at [redacted] and he informed me that he has been in contact Ms [redacted] and was unable to help her The GM also told me that her car in question was covered in hail from a recent hail storm in DenverHer insurance company should repair her vehicle to highest standards from the current hail storm Thank You [redacted] ***
In his own statement he says car wash has a sign stating "not responsible for damage to roof racks." Enough said, I'd assume
This customer bought a vehicle from a different dealer not us. She suffered damage from a hail storm. There is a dispute between her and the dealer she purchased the vehicle from regarding whether or not there was previous hail damage. I informed the customer that
I would investigate and get back to her, but it sounds to me her dispute is not with us
Complaint: [redacted]
I am rejecting this response because, I have already sought out reliable sources and will ask one last time for the Honda Dealership of Greeley to polity un-wind the deal. [redacted] the GM of Honda [redacted] dealership has been so kind to let me use her name and information to make a point. She is requesting that the Honda dealership of Greeley please reference The Attorney General Colorado Department of Law page and read the the information under new car sales. If this is not enough information, [redacted] has gathered all the proper information and will help me file a claim under the Colorado Department of Revenue Motor Vehicle Dealer Board. Please let me know how you would like to proceed.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
In response to the complaint from [redacted]. The vehicle she purchased was not from Honda of Greeley but from [redacted] in Westminster.
We dealer traded the vehicle to [redacted] and they retailed it to her. I have contacted the GM at [redacted] and he informed me that he has been in contact Ms [redacted] and was unable to help her.
The GM also told me that her car in question was covered in hail from a recent hail storm in Denver. Her insurance company should repair her vehicle to highest standards from the current hail storm.
Thank You
[redacted]
Complaint: [redacted]
I am rejecting this response because: I didn't bad mouth the business to ANY customers and after they pointed their finger in my face and said listen lady loudly, I told them not to point their finger at me and call me lady. They said they were going to call the police and I said ok. I went back in the room where my husband was seated and was quiet until the police arrived. By the way, I had already filed this complaint on their very own computer to the business bureau before they ever called the police and told them that I had. I read their response to my husband and he stated that he NEVER apologized for my behavior but told the police that this was over all-weather mats. Also, I was NOT escorted off the premises by the police I left the grounds willingly leaving all my belongings in the room with my husband. I stood across the street on a knee that is being replaced Monday and waited for them to finish the truck and for my husband to pick me up. Also we called on Wed, this incident happened on Thursday and told them that although they said they didn't make all-weather mats for the 2014 [redacted] and ordered the weather tech, we indeed purchased the appropriate mats from the dealership in [redacted] where we have all our service done on our 2013 [redacted] and now the 2014 [redacted]. I don't appreciate liars. And these folks are just that. It is unfortunate, but they cant take away my freedom of speech and I have contacted [redacted] and the [redacted] editor with my story. I have never been treated this way before. I regret that we ever bought out vehicle there and will spread the word, including what other people from other Honda dealerships have shared with us about Honda of Greeley with other perspective buyers. They should be ashamed of their lies, and I invite you personally to obtain the police report the offered to get for you.
Regards,
[redacted]
There are no actions for the dealership to justify. The customer came in and negotiated a deal. He got the deal he wanted and by his own admission signed a contract on the vehicle. The fact that he decided to pick his car up later was due to the fact that he purchased window tint for his new car and didn't want to make two trips. The car now has tint, as he requested in his purchase. Attached is an inquiry that the customer sent in @7:16 pm on 8-27 asking to speak with a live person, as well as the "we owe" form where he purchased window tint. Several managers tried to call the customer and speak with him, but got his voicemail. Jon B[redacted] called him as well, simply to clarify the customer's concerns, especially because the customer stated that Jon had been rude to his son, which Jon certainly had not. In no way shape or form was Jon harassing him, he was simply following up with the customer as the customer had asked someone to do. [redacted] has indeed purchased a vehicle, and the vehicle is freshly tinted and ready for him to pick it up, per HIS request. [redacted] owns the automobile.
This customer's name is [redacted]. She purchased a Honda [redacted] from us and ordered a set of all weather mats with the purchase. (she was extremely difficult to deal with) We shipped the mats to her in Wyoming as agreed within the deal. While she was here getting...
other work done, having a tonneau cover installed, she came in DEMANDING a refund on her all weather mats because she bought a different set. Our policy is that these items were non-refundable after the purchase, HOWEVER, we agreed to refund her money when we closed out the service ticket on her accessory install. She went throughout the dealership yelling and screaming at several managers and staff members DEMANDING that someone cut her a check immediately. She was told SEVERAL times that she would indeed be refunded. That wasn't good enough for her, she then began to harass customers bad mouthing the dealership unnecessarily. She was asked politely several times to stop, but she continued. She was asked politely to leave the premises and offered a ride elsewhere until her vehicle was done due to her being so disruptive. She refused and continued being disruptive. She was told that the police would be called if she didn't stop. She continued. The police eventually had to escort her off the premises. Her husband apologized for her behavior and she subsequently called back and apologized. Then she filed this. She was treated politely and respectfully but conducted herself rudely and abhorrently. If you need a case number from the police I can ascertain it for you. Please let me know. Regardless, this complaint is completely unfair and uncalled for from someone who behaved as she did.
Thanks.
[redacted]
from: [redacted]to: "[redacted]>date: Wed, Jan 25, 2017 at 8:47 PMsubject: ISSUE RESOLVEDHi!We got a call from Honda of Greeley and the issue has been resolved. Thank you so much!
The customer spent hours negotiating a deal on a vehicle. We were $500 away from his offer and asked if we conceded the $500 if he'd make a deal. He said "yes, as long as he could be finished by 2pm". He signed all of the legal documents required in an automobile purchase, and...
before he left even THANKED the sales manager for keeping his promise and having everything done by 2pm. The next day he called his salesperson and said he found a different car he also liked and asked if he could "bring the car back". Jesse (salesperson), told him that the deal was finalized and that the customer was the legal owner of the car. The customer stated that he wanted to exercise his "3 day right of recision", which the salesperson explained didn't exist. It was then and only then, the customer created this tale. He was treated professionally, there was zero pressure for him to make a deal or any other decision. This is simply buyers remorse created from his conversations with competing dealers AFTER he had already made a purchase at Honda of Greeley. He was treated professionally every step of the way.
The transaction between the customer and the dealership is completed. His relationship now exists with the lender. He signed a contract and owns an automobile. He will be receiving a payment statement in the mail. The dealership is requesting he picks up his automobile in a timely manner or they will be forced to tow it to his place of residence. The customer is misinformed regarding Colorado law regardless of his insistence otherwise. He needs to confer with someone who will provide him accurate information. He purchased an automobile, he requested after sale work be done on the vehicle and would pick it up after work was completed. He then called the dealership stating that his wife found a car she liked better AFTER he had already purchased a car. His failure to pick up his car after the windows were tinted does not negate the legal binding contract he signed. Thank you.
This complain was a misunderstanding between our...
Sales Manager and the Customer. As of yesterday, this was completely resolved here at the dealership. The customer informed us that she was retracting the complaint and adding a positive review. Can you please verify if this was done or if there is anything else we need to do from our end? I appreciate your time. Thank you,Celynn M[redacted]Controller